Online City Tickets

Thank you for your response regarding this matter. As we previously stated, since a financial dispute has been filed regarding this transaction we are unable to provide Ms. [redacted] with a resolution. As such, we consider this matter closed. Any questions regarding this dispute should be directed to the financial institution with which it was filed. Regards, Online City Tickets

I ordered 2 tickets from ci to the [redacted] concert which is on 5/26/17. I paid $185 and a few cents . I never got tickets.

Everything went smoothly. No complaints.

there service fee is ridiculous the pricier the tickets the more the fee is my service fee was over $100 unacceptable but my wife wants to see [redacted] so $500 later were going you would think the pricier the ticket the fee would go down not up very disappointed with this huge fee that is my only reason for negative review

I received my tickets on-line. I am satisfied with the service that I received.

It's a little bit expensive but they arrived when they were supposed to. Really recommendable.

Thank you for reaching out to us regarding the concerns of our valued customer, Ms. [redacted]. On 7/21/15, Ms. [redacted] purchased tickets to see [redacted] on 07/13/16. This event was later postponed by the artist, pending selection of a new date. Ms. [redacted]reached out to...

us about this date change and indicated that she would no longer be able to attend. It should be noted that Ms. [redacted]typically would not be able to receive a refund for a postponed event, per the policy agreed to prior to checkout which states that customers will receive a "full refund for events that are canceled and not rescheduled."This policy is in place with the goal of ensuring that the customer can attend the event they originally selected. In some cases, people may want a refund for these postponed events. We take into consideration the delays and the likelihood of the event to be rescheduled, in order to be responsive to the needs of our customers. In the interest of customer service, we have resolved this matter with Ms. [redacted]and hope that she will consider Online City Tickets for her future event ticket needs. If Ms. [redacted]has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service team.Regards,Online City Tickets

Super fast and efficient.

Very good site

Thank you for reaching out to us, as we here at Online City Tickets always appreciate the opportunity to address a customer’s concerns. On 09/27/2015, Ms. [redacted] purchased tickets to see [redacted] on 07/01/16. This event was later postponed by the artist...

and/or venue for a later date. They have since indicated that they would no longer be able to attend, to which it should be noted that Ms. [redacted] typically would not be able to receive a refund for a postponed event per the agreed-to policies at checkout.This policy is in place with the goal of ensuring that the customer can attend the event they originally selected. In some cases, people may want a refund for these postponed events. We consider the delays and the likelihood of the rescheduled event in order to be responsive to the needs of our customers. As such, we resolved this matter with Ms. [redacted] and hope he will consider Online City Tickets for his future event ticket needs. If Ms. [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Online City Tickets

Thank you for your response regarding this matter. Ms. [redacted] has stated that she has not received the resolution offered to her, however, our records show that this was delivered to her on 1/13/2017 at 1:43 PM CST. If Ms. [redacted] requests further assistance obtaining this resolution, we encourage her to contact our customer service management to further assist. As we have fully addressed Ms. [redacted]' concerns, we currently consider this matter closed. Regards,Online City Tickets

Initial Business Response /* (1000, 8, 2015/03/04) */
OnlineCityTickets reached out to Ms.[redacted] to resolve her ticket issue, but when we spoke with Ms.[redacted] she informed us that she wishes to keep the tickets she originally purchased. We are happy that Ms.[redacted] is satisfied with...

her purchase, and we consider this matter resolved. If Ms.[redacted] would like to attend another live event in the future, or if she has any questions about an order or our website, we welcome her to reach out to us.
Thank you,
OnlineCityTickets
Initial Consumer Rebuttal /* (3000, 10, 2015/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Online City tickets would not replace the tickets purchased,but did offer a refund.The process for refund would be time consuming.
Final Business Response /* (4000, 12, 2015/03/10) */
An OnlineCityTickets representative reached out to Ms.[redacted] and offered her a full refund as a courtesy, despite the fact that there was no error on our end. She did not accept this resolution and informed us that she would rather keep the tickets that she received. We have already went outside of our sales terms to assist Ms.[redacted] and made a generous offer that she did not accept. We now consider this matter closed. We ask that Ms.[redacted] reach out to OnlineCityTickets management if she has any further question or concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. While their written response does not address the issues I raised, the company did refund the amount requested, which is satisfactory to me.
Sincerely,
Kate [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory IF I had the tickets in my possession at the time my order was placed and to this day 1/22/2015 I still do not have possesssion of my tickets that were purchased 
Sincerely,
[redacted]

Difficult to give full review as the actual event has not happened. There is always nerves that these tickets will be resold and entry will be difficult. Ratings are based on use of website.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Quick service, thanks

So far my experience has been good. Just waiting on tickets and event.

Thank you for reaching out to us regarding this issue. While we maintain we are not at fault for this situation, in the interest of customer service Online City Tickets has been in contact with Mrs. [redacted] and both parties have found an amicable resolution. We did want to take time to address...

Mrs. [redacted] concerns.  As a secondary marketplace, Online City Tickets is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. Since customers are purchasing tickets owned and listed by individual resellers, the tickets typically exceed face value for events listed on our website. This fact is noted on every ticket and checkout page and at the top of our homepage with the statement "We are a resale marketplace. Prices may exceed face value. This site is not owned by any venue."As previously stated Online City Tickets has been in contact with Mrs. [redacted] and reached an amicable resolution. As such, we consider this matter resolved and if Mrs. [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team. Regards,Online City Tickets

Very fast service