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OpenSky, A Division of Capital Bank N.A.

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OpenSky, A Division of Capital Bank N.A. Reviews (212)

From: Customer Care arial, sans-serif;">Date: Wed, Sep 2, at 11:AMSubject: [ [redacted] ] OpenSky Secured Credit CardTo: [redacted] @myRevdex.com.org RE: [redacted] ID # [redacted] I am responding to the complaint from our Open Sky® Secured Card customer [redacted] ***, on behalf of Capital Bank, N.A In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas contacted the consumer directly in response to her complaint Capital Bank has responded directly to [redacted] via email on September 2, Our bank has requested that she contact the Revdex.com, directly, in response to our resolution Please contact us as soon as you may hear from the consumer, or, within days of receipt of this letter to update us on your records Should you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted] @capitalbankmd.com Sincerely,Jeanine R.OpenSky Customer CareOpenSkyCustomer Care Representative Applicants?855-763-OPEN (6736) Cardholders?###-###-####

RE: [redacted] ID # [redacted] We are responding to the complaint from our OpenSky Secured ***@ Card customer [redacted] , onbehalf of Capital Bank, N.A.in order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas contacted theconsumer directly and a letter was mailed to the customer today.Our bank has requested that [redacted] contact the Revdex.com, directly, in response to ourresolutionPlease contact us as soon as you may hearfrom the consumer, or, within days of receiptof this letter to update us on your records.Should you have any additional questions, please contact our Customer Service Department at [redacted]

January 12, 2015To Whom It May Concern, I am responding to the complaint from our Open Sky Secured Card customer [redacted] ***, on behalf of Capital Bank, N.AIn order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas contacted the consumer directly in response to his complaint.Capital Bank has responded directly to [redacted] ***'s concerns in letter formOur bank has requested that he contact the Revdex.com, directly, in response to our explanationPlease contact us as soon as you may hear from the consumer, or within days of receipt of this letter to update us on your recordsShould you have any additional questions, please contact me directly at [redacted] or via email at [redacted] capitalbankmd.com.Regards,

April 28, Revdex.com of Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA RE: [redacted] ID # [redacted] I am responding to the complaint from our OpenSky® Secured ***® Card customer [redacted] , on behalf of Capital Bank, N.A In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas contacted the consumer directly and a letter was sent to the customer today via email Our bank has requested that [redacted] contact the Revdex.com, directly, in response to our resolution Please contact us as soon as you may hear from the consumer, or, within days of receipt of this letter to update us on your records Should you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted] @capitalbankmd.com Sincerely, /s/ Jeanine R [redacted] OpenSky Card Tell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: none of my concerns have been addressed I don't even care anymore I am working to pay this card off never use it again and move on thanks for nothing Regards, [redacted]

RE: [redacted] ID # [redacted] I am responding to the complaint from our Open Sky® Secured Card customer [redacted] ***, on behalf of Capital Bank, N.A In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas contacted the consumer directly and a letter was sent to the customer today via email Our bank has requested that Ms [redacted] contact the Revdex.com, directly, in response to our resolution Please contact us as soon as you may hear from the consumer, or, within days of receipt of this letter to update us on your records Should you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted] Sincerely, /s/ Jeanine R [redacted] Customer Service Lead OpenSky® Card

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope that this type of incident does not happen againThe customer service rep whom I spoke with at my first complaint about the hardship closing my account had caused me was extremely unprofessional, and highly unhelpfulShe told me there was absolutely nothing she could do and when I demanded a supervisor she informed me she WAS the supervisor and I couldn't speak with anyone elseShe kept me on the line for an extremely long time arguing back and forth just continually informing me that I had no choice but to speak with herAs technology and times are advancing, you need to ensure you have appropriate customer service reps working for your company because they are the front image of your cardI was so upset I had vowed not to ever deal with this company again after the treatment this rep directed towards meI am giving Open Sky one more chance but still have extreme doubts after the amount of disrespect I was given that nightLet's hope for a quick turn around and better service from here on out.Thank you for reopening my card and please understand that some of us middle class workers rely on the dollars we have put asideThis was a huge deal that really set my family behindThank you - Regards, [redacted] ***

very satisfied with out come Open Sky corrected everything very quickly thanks Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

RE: [redacted] ID # [redacted] I am responding to the complaint from our OpenSky Secured ***® Credit Card customer [redacted] ***, on behalf of Capital Bank, N.A In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas responded directly to Mr [redacted] via email Our bank has requested that Mr [redacted] contact the Revdex.com, directly, in response to our resolution Please contact us as soon as you may hear from the consumer, or, within days of receipt of this letter to update us on your records Should you have any additional questions, please contact me directly at 267-317-or via email at [redacted] Sincerely, /s/ Jeanine R [redacted] Customer Service Lead OpenSky® Card

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I haven’t received any correspondence from capital bank! Regards, [redacted]

Hello, we contacted our cardholder directly Thanks, Bonnie [redacted] I am responding to the complaint from our OpenSky® Secured *** Card customer [redacted] , on behalf of [redacted] ***In order to comply with the Graham, Leach, Bliley Act (GLBA), [redacted] ***has contacted the consumer directly in letter form sent via email.Please contact us as soon as you may hear from the consumer, or, within days of receipt of this letter to update us on your records.Should you have any additional questions, please contact me directly at [redacted] or via email at [redacted] Sincerely, /s/ Bonnie Y

RE: [redacted] ***Revdex.com Case ID [redacted] Dear Sir or Madam:We are responding to the complaint from our [redacted] Card customer [redacted] ***.In order to comply with the Graham, Leach, Bliley Act (GLBA), [redacted] ***has contacted theconsumer directly and a letter was mailed to the customer today.Our bank has requested that [redacted] contact the Revdex.com, directly, in response to ourfindingsPlease contact us as soon as you may hear from the consumer, or, within days of receipt ofthis letter to update us on your records.Should you have any additional questions, please contact our Customer Service Department at [redacted]

To Whom It May Concern, I am responding to the complaint from our Open Sky® Secured Card customer [redacted] *** [redacted] , on behalf of Capital Bank, N.AIn order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas contacted the consumer directly in response to her complaintCapital Bank has responded directly to Mr [redacted] ’s concerns via emailOur bank has requested that she contact the Revdex.com, directly, in response to our explanationPlease contact us as soon as you may hear from the consumer, or within days of receipt of this letter to update us on your recordsShould you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted] Regards, /B/ Bonnie L Y*** Customer Care Director Open Sky® Card

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: there is no reason or explanation towards my complaintJust a reach out to Revdex.com for responsesWhat is there response to the resolution of my claimI did receive a letter in mail saying they were looking into it but that was all Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

January 25, 2018Revdex.com of Metro Washington DC and Eastern Pennsylvania K Street, NW, 10th Floor Washington DC, 2005-3404RE: [redacted] Revdex.com Case ID # [redacted] Dear Sir or Madam:We are responding to the complaint from our OpenSky Secured ***® Card customer [redacted] .In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas contacted the consumer directly and a letter was mailed to the customer today.Our bank has requested that [redacted] contact the Revdex.com, directly, in response to our findingsPlease contact us as soon as you may hear from the consumer, or, within days of receipt of this letter to update us on your records.Should you have any additional questions, please contact our Customer Service Department at ###-###-####.Sincerely,Capital Bank Customer ServiceChurch Street • Suite • Rockville, MD • www.openskycc.com

Hello, a reply has been sent directly to our cardholder

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We are responding to the complaint from our OpenSky Secured ***® Card customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

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Address: One Church Street Suite 300, Rockville, Maryland, United States, 20850

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