OpenSky, A Division of Capital Bank N.A.

Attached in our confirmation that we responded directly to our customer

*** *** ***
I have reviewed the response
made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me(BUT)I will not be completely satisfied until my1.Deposit is mailed to me and received and 2.Written conformation that my credit card account is closed and reported as being paid in full without any derogatory remarks on my credit concerning Open Sky CC.I spoke with *** *** and agreed to the resolution (as long as it honored)
***
*** ***

Hello, I spoke with *** *** today in an effort to resolve the matter After explaining to him the steps I will take to resolve, he stated he is satisfied with that and agreed to contact me directly if any further concerns

I am responding to the complaint from our Open Sky Secured Card customer *** ***, on behalf of Capital Bank, N.A.In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas attempted to contact the consumer directly and a letter was sent to the customer today via
email.Our bank has requested that *** *** contact the Revdex.com, directly, in response to our resolutionPlease contact us as soon as you may hear from the consumer, or, within days of receipt of this letter to update us on your records.Should you have any additional questions, please contact me directly at ###-###-#### or via email at ***@capitalbankmd.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***This "company" is the WORST!!! Jeanine R.OpenSky Customer Care called me onceI called twice to get a call back after leaving two messages!!!! So I get an email from Jeanine Rand no return call so she does not have to speak with meWhy did she even bother to call in the first place???!!!!! SO UNPROFESSIONAL!! I will be posting this unsatisfactory service and unprofessional behavior ASAP!!! There may be satisfied customers, but I AM NOT ONE.
Regards,
*** ***

From: *** *** Date: Sat, Jun 24, at 9:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Opensky sent me an email saying they mo lnger have my They want me to let you know they resolved the problem.....They have not sent me a refund yetWho s gonna give me a refund for the money order I sent it

Hello, we have corresponded directly with our cardholder

I received my deposit refund check $in the mail Monday December 8th, thank you [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 23, 2015To Whom It May Concern,I am responding to the complaint from our Open Sky Secured Card customer *** ***, on behalf of Capital Bank, N.A.\In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas contacted the consumer directly in response to her complaint.Capital Bank has responded directly to *** ***'s concerns via email and also in letter formOur bank has requested that he contact the Revdex.com, directly, in response to our explanationPlease contact us as soon as you may hear from the consumer, or within days of receipt of this letter to update us on your records.Should you have any additional questions, please contact me directly at ###-###-#### or via email at ***@capitalbankmd.com.Regards,Bonnie YCustomer Care Director

RE: *** ***Revdex.com Case ID ***Dear Sir or Madam:We are responding to the complaint from our *** *** *** *** customer *** ***.In order to comply with the Graham, Leach, Bliley Act (GLBA), *** *** ***has contacted theconsumer directly and a letter was mailed to the
customer today.Our bank has requested that *** *** contact the Revdex.com, directly, in response toour findingsPlease contact us as soon as you may hearfrom the consumer, or, within days of receiptof this letter to update us on your records.Should you have any additional questions, please contact our Customer Service Department at ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello, we responded directly to our cardholder on Friday, 9/29/

RE: *** ***Revdex.com Case ID #***Dear Sir or Madam:We are responding to the complaint from our OpenSky Secured ***@ Card customer *** ** ***In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas contacted theconsumer directly and a letter was mailed to
the customer today.Our bank has requested that *** *** contact the Revdex.com, directly, in response toour findingsPlease contact us as soon as you may hear from the consumer, or, within days of receipt of this letter to update us on your records.Should you have any additional questions, please contact our Customer Service Department at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To whom it may concern
My name is *** *** ***ID ***, I am rejecting OpenSky *** *** response because they do not take responsibility for their mistakes, I been dealing with that company since March 11, of and now because I have involved you they are trying to hide their neglectI just faxed paperwork that shows that I have been doing way above what was expected of me, it is taken time, peace, etcI was a credit card holder, OpenSky was supposed to protect me from fraud and not making harder on me, after all the worked that was forced on me they still act as they did not make any mistakes, and because of that my credit score suffered and also myselfI would like for them to fix it the right way, start from removing that fraudulent report that they have on my credit report
Thank you
sincerely
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

May 14, To Whom It May Concern,
I am responding to the complaint from our Open Sky" Secured Card customer *** ***, on behalf of Capital Bank, N.AIn order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.Ahas contacted the consumer
directly in response to her complaint.Capital Bank has responded directly to *** ***'s concerns via email and also in letter formOur bank has requested that she contact the Revdex.com, directly, in response to our explanationPlease contact us as soon as you may hear from the consumer, or within days of receipt of this letter to update us on your recordsShould you have any additional questions, please contact me directly at ###-###-#### or via email at ***@capitalbankmd.com.Regards,

Date: Fri, Dec 15, at 10:AMSubject: Complaint ID: *** - *** ***To: *** *** Good morning *** ***,I responded this morning indicating we needed more time for our investigation and since then we were able to resolve. We confirmed the refund
check wasNegotiated. Will you please update the file with the above confirmation? Thank you, Bonnie

This company presents itself like it is a credit cardYou deposit money, and they charge you on your own moneyWe have tried multiple times to close the account, and the company gives us the run around

Hello, We responded to the complaint on August 10, 2017, and since that time there's been further contact from *** *** requesting
the details concerning her billing disputes As you will note in her original complaint, she failed to provide the specific details or any supporting documentation