OpenSky, A Division of Capital Bank N.A.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am responding to the complaint from our Church Street Mortgage (CSM) mortgage loan customer [redacted], Jr., on behalf of Capital Bank, N.A.In order to comply with the Graham, Leach, Bliley Act (GMLA), Capital Bank, NA has contacted the consumer directly in response to his complaint.Capital...

Bank, NA has responded directly to Mr. [redacted] via telephone on August 3, 2015. A follow up letter, confirming the pending resolution of this matter, has also been sent to the borrower. We included all of the supporting documents that the borrower signed at loan closing. These documents indicated clearly that his initial mortgage payment was due and payable to Capital Bank, N.A.We have requested that he contact the Revdex.com, directly, in response to our proposed resolution. Please contact us as soon as you may hear from the consumer, or, within 30 days of receipt of this letter to update us on your records.Should you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted].Sincerely,Lisa T[redacted]SVPChurch Street Mortgage

December 1, 2017Revdex.com of Metro Washington DC and Eastern Pennsylvania 1411 K Street, NW, 10th Floor Washington DC, 2005-3404RE: [redacted]Revdex.com Case ID #[redacted]Dear Sir or Madam:We are responding to the complaint from our OpenSky Secured [redacted]® Card customer [redacted].In order to comply with the...

Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has contacted the consumer directly and a letter was mailed to the customer today.Our bank has requested that [redacted] contact the Revdex.com, directly, in response to our findings. Please contact us as soon as you may hear from the consumer, or, within 30 days of receipt of this letter to update us on your records.Should you have any additional questions, please contact our Customer Service Department at [redacted].Sincerely,Capital Bank Customer Service[redacted] • Rockville, MD [redacted] • www.openskycc.com

RE: [redacted]ID # [redacted]We are responding to the complaint from our OpenSky Secured [redacted]@ Card customer [redacted], onbehalf of Capital Bank, N.A.in order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has contacted theconsumer directly and a letter was mailed to...

the customer today.Our bank has requested that [redacted] contact the Revdex.com, directly, in response to ourresolution. Please contact us as soon as you may hearfrom the consumer, or, within 30 days of receiptof this letter to update us on your records.Should you have any additional questions, please contact our Customer Service Department at [redacted]
[redacted].

Hello, we responded directly to our cardholder via postal mail.

RE: [redacted]Revdex.com Case ID #[redacted]Dear Sir or Madam:We are responding to the complaint from our OpenSky Secured [redacted]® Card customer Thurman D. Hill.In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has contacted the consumer directly and a letter was mailed...

to the customer today.Our bank has requested that [redacted] contact the Revdex.com, directly, in response to our findings. Please contact us as soon as you may hear from the consumer, or, within 30 days of receipt of this letter to update us on your records.Should you have any additional questions, please contact our Customer Service Department at ###-###-####.Sincerely,Capital Bank Customer Service1 Church Street • Suite 300 • Rockville, MD 20850 • www.openskycc.com

Revdex.com of Metro Washington DC and Eastern Pennsylvania 1880 John F. Kennedy Blvd., Suite 1330 Philadelphia, PA  19103 RE:          [redacted]                 ID #...

[redacted]   I am responding to the complaint from our OpenSky® Secured [redacted]® Card customer [redacted] on behalf of Capital Bank, N.A.   In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has contacted the consumer directly and a letter was sent to the customer today via email.   Our bank has requested that [redacted] contact the Revdex.com, directly, in response to our resolution.  Please contact us as soon as you may hear from the consumer, or, within 30 days of receipt of this letter to update us on your records.   Should you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted]@capitalbankmd.com.   Sincerely, /s/ Jeanine R[redacted] OpenSky Card

To Whom It May Concern, I am responding to the complaint from our Open Sky® Secured Card customer [redacted], on behalf of Capital Bank, N.A. In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has contacted the consumer directly in response to...

her complaint. Capital Bank has responded directly to Mr. [redacted]’s concerns via email. Our bank has requested that she contact the Revdex.com, directly, in response to our explanation. Please contact us as soon as you may hear from the consumer, or within 30 days of receipt of this letter to update us on your records. Should you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted]. Regards, /B/ Bonnie L Y[redacted] Customer Care Director Open Sky® Card

Dear Sir or Madam:We are responding to the complaint from our OpenSky Secured [redacted]® Card customer [redacted].In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has contacted theconsumer directly and a letter was mailed to the customer today.Our bank has requested that Ms. [redacted] contact the Revdex.com, directly, in response toour findings. Please contact us as soon as you may hearfrom the consumer, or, within 30 days of receiptof this letter to update us on your records.Should you have any additional questions, please contact our Customer Service Department at [redacted]
[redacted].Sincerely,Capital BankCustomer Service

Hello, a response was mailed directly to our cardholder.

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                [redacted]   I am responding to the complaint from our OpenSky® Secured Visa® Card customer [redacted] on behalf of Capital Bank, N.A.   In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has contacted the consumer directly.  We are requesting additional information from [redacted] so that we may investigate his claim.   We will keep the complaint in a pending status for follow up.   Should you have any additional questions, please contact me directly at [redacted]
*   Sincerely, /s/ Jeanine [redacted]
[redacted] Tell us why here...

From: Customer Care<[email protected]>Date: Fri, Mar 18, 2016 at 2:39 PMSubject: [[redacted]] OpenSky Secured Credit CardTo: [redacted]@myRevdex.com.orgRE:       [redacted]            ID #...

[redacted] This is to follow up our prior communication dated February 22, 2015 regarding the complaint from our Open Sky® Secured Card customer [redacted], on behalf of Capital Bank, N.A. In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. contacted the [redacted] directly. We received the additional information we requested from [redacted] and responded directly to him via email.  Our bank has requested that he contact the Bette Business Bureau, directly, and in response to our resolution.  Please contact us as soon as you may hear from the customer, or within 30 days of the receipt of this letter to update us on our records. Should you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted]@capitalbankmd.com. Sincerely,Jeanine R.OpenSky Customer CareOpenSkyCustomer Care RepresentativeApplicants?855-763-OPEN (6736)Cardholders?###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Aug 17, 2015 at 10:44 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded...

message ----------From: [redacted] <[redacted].com>Date: Mon, Aug 17, 2015 at 10:35 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] receive a call from this merchant today stating that I should see a refund within 10 days. At this time I would like to close this complaint.Thank you

From: Customer Care<[email protected]>Date: Wed, Apr 13, 2016 at 12:39 PMSubject: [[redacted]] OpenSky Secured Credit CardTo: [redacted]@myRevdex.com.orgRE:       [redacted]            ID #...

[redacted] I am responding to the complaint from our Open Sky® Secured Card customer [redacted], on behalf of Capital Bank, N.A. In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has attempted to contact the consumer directly and a letter was sent to the customer today via email. Our bank has requested that [redacted] contact the Revdex.com, directly, in response to our resolution.  Please contact us as soon as you may hear from the consumer, or, within 30 days of receipt of this letter to update us on your records. Should you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted]@capitalbankmd.com. Sincerely,Jeanine R.OpenSky Customer CareOpenSkyCustomer Care RepresentativeApplicants?[redacted]Cardholders?###-###-####

RE:       [redacted]            ID # [redacted] I am responding to the complaint from our OpenSky Secured [redacted]® Card customer [redacted], on behalf of Capital Bank, N.A. In order to comply with...

the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has contacted the consumer directly and a letter was sent to the customer today via email. Our bank has requested that [redacted] contact the Revdex.com, directly, in response to our resolution.  Please contact us as soon as you may hear from the consumer, or, within 30 days of receipt of this letter to update us on your records. Should you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted]@capitalbankmd.com.  Sincerely,/s/Jeanine R[redacted]Customer Service LeadOpenSky® Card Tell us why here...

RE:          [redacted]                 ID # [redacted]   I am responding to the complaint from our OpenSky® Secured [redacted]® Card customer [redacted] on behalf of Capital...

Bank, N.A.   In order to comply with the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has contacted the consumer directly and a letter was sent to the customer today via email.   Our bank has requested that [redacted] contact the Revdex.com, directly, in response to our resolution.  Please contact us as soon as you may hear from the consumer, or, within 30 days of receipt of this letter to update us on your records.   Should you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted]@capitalbankmd.com.   Sincerely, /s/ Jeanine R[redacted] OpenSky Card Tell us why here...

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
 The balance due is still showing an increase after 2-14 when it was “closed” due to a payment due on 3-5-18. I haven’t received a letter.
Regards,
[redacted]

RE:       [redacted]             ID # [redacted]   I am responding to the complaint from our Open Sky® Secured Card customer [redacted], on behalf of Capital Bank, N.A.   In order to comply with...

the Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has contacted the consumer directly and a letter was sent to the customer today via email.   Our bank has requested that [redacted] contact the Revdex.com, directly, in response to our resolution.  Please contact us as soon as you may hear from the consumer, or, within 30 days of receipt of this letter to update us on your records.   Should you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted]@capitalbankmd.com. Sincerely,/s/        Jeanine R[redacted]Customer Service Lead OpenSky® Card

RE:       [redacted]             ID # [redacted]   I am responding to the complaint from our Open Sky® Secured Card customer [redacted], on behalf of Capital Bank, N.A.   In order to comply with the...

Graham, Leach, Bliley Act (GLBA), Capital Bank, N.A. has contacted the consumer directly and a letter was sent to the customer today via email.   Our bank has requested that [redacted] contact the Revdex.com, directly, in response to our resolution.  Please contact us as soon as you may hear from the consumer, or, within 30 days of receipt of this letter to update us on your records.   Should you have any additional questions, please contact me directly at ###-###-#### or via email at [redacted]@capitalbankmd.com.     Sincerely, /s/ Jeanine R[redacted] Customer Service Lead OpenSky® Card