OppLoans

CUSTOMER SERVICE WAS GREAT AND KNEW WHAT HE WAS TALKING ABOUTWE HAD A VERY CLEAR UNDERSTANDING OF WHAT NEEDED TO HAPPENIT WAS NICE TO TALK TO SOMEONE WHO UNDERSTOOD WHAT I WAS TRYING TO ASK AND HAVE THE RIGHT ANSWERS

We were able to resolve this issue and fund a loan for this customer

stars for Olivia

Just want anyone looking for a loan should give OppLoans a call I had great service from "Ibby" and she walked me through all the details Ibby was courteous and helpful All of my concerns was addressed and I was able to complete my loan with ease Thank you for helping me in a time of need

Charsom ***, Opploans Representative, made experience fast, friendly, and professional

Thank you so much for your professionalism! It was a pleasure to work with a person like youPlease know that you are an asset to OpploansThanks again for your kind and considerate professionalismYou were great!

Please reach out to us when the direct deposit is established with your bankThe manual transactions did not include running totals which are required in our decision process

Complaint: ***
I am rejecting this response because: The
company hasn't reached out I'm going to try and make another payment this Friday for the amount of If I get another card error message I'll just mail them a money order to them directly if they can provide me an address through this communicative email
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Thank you for your responseI never received the emailsIt must have went to my spam
Sincerely,
*** ***

DIANA *** was GREAT!!!!!!
Easy to talk toHigh five to DIANA ***

I am so happy I discovered OppLoans! I worked with Lance ***, Loan Processor, who is professional and a gentleman He believes in giving the customer the best in customer serviceHaving received the IBM Means Service Award myself, I give Lance *** high marks Also, it is great that OppLoans' interest rates are very affordable Need a loan? Check out OppLoans!

Thank John *** for your great customer skills you rock!

Kelly with customer service was excellent to deal withI highly recommend

I had a great experience working with Ibtihule *** she was great! Very knowledgeable and pleasant to work with, thanks Ibtihale!

Unfortunately, this customer does not have a traditional checking or savings account which is mandatory to receive fundingHer application shows that her earnings are sent to a pre-paid card, which we are unable to fund and receive paymentsIf she does switch to a traditional account we would be
happy to offer our services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The employee on the line told me he could increase the amount to which was acceptable to me I had concerns about entering my bank information and the employee told me not to click at the end so that he could do something on his end to increase the loan amount to Had I known he could not have done the 3500, I would not have submitted my application Listen to call and you will see what he did to get me to submit my application If this was the law in Texas, why did he lie so he could get me to submit my information?
Sincerely,
*** ***

Jun [redacted] was a lot of help during my loan process

This appears to be a misunderstanding.  Although the customer attempted to settle his debt through a third party credit counseling firm, we rejected the terms of that offer. We received the credit counseling agreement in question on October 8,...

2015.  We did not accept the settlement offer because it was deemed inadequate.  Subsequently, we received checks from the credit counseling company and did apply them to ultimately settle the loan.  A single delinquency was reported to the bureau on November 1, 2015, during the period before the first check was received.  This follow our normal course of business when a delinquency exists without settlement. As a matter of good faith and in an effort to close this issue, we will ask the bureau to remove the delinquency from the customers file as soon as possible.  This process can take several weeks to reverse the negative mark.
Please let us know if this is acceptable.

Our marketing literature goes out to hundreds of thousands of potential PRE-APPROVED customers each week. Only after an application is submitted can we make a final decision. PRE-APPROVED customers have credit scores that coincide with our perspective audience. It is not until we can do a thorough review of their finances that we can make an APPROVAL decision.  Please have the customer call me directly to clarify our underwriting criteria and review her application. Sorry we have not been able to assist as of yet.