I ordered a product as a gift to another person Found out a day after purchase someone had already procured item Contacted seller, as product had not shipped, and asked for a refund Several attempts made via phone Online inquiries contacted someone named "Joshua" and was assured of a refund Asked for a confirmation number and email verifying refund None was received Nearly three weeks have passed and no word from the seller
Complaint: [redacted] I am rejecting this response because: I have only received one of the two items I orderedThey have said for over a month now they are checking their warehouseI'm tired of being strung alongI would like them to Please find the item and ship it Thank you Sincerely, Greg K [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I have made two purchases with this company, order# [redacted] on Julyand order# [redacted] July From order [redacted] I received one out of four items from that orderThe other three were on back-order for two weeksFrom order [redacted] I received six out of eight items from that orderThe other two items still have not arrivedNow I emailed them about both orders on july 20th and they replied to me that they were sorry, they had issues with a supplier and that is would be monday july the latest to ship out the items from both ordersThey also said that they can not ship UPS with a PO Box address, but both orders were set up to ship UPS and they shipped the other items US Postal service with my PO BoxSo right there tells me they were giving me the run aroundSo the email I Sent july 20th I stated that I wanted a refund on the items from both orders they have not sent yetJuly 21st a customer service rep named Amy emailed me that they received my email about a refund and that they would
Hello ***I do apologize that you do not like we have been in contact with youI have responded to your messages as I have gotten themI am sorry that I have missed a couple of themI also did email you from my email direct to make sure I see you response the moment that you send itAn email was sent to you around noon today stating that a refund was processed for $You were refund down to our discounted ground shipping rate of $It can take 3-business day for your refund to appear on you cardIt will depend in your bankAttached is a screen shot of the email that I sent today.Thank youAmy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as they keep to their word regarding my order Sincerely, [redacted] ***
It has been weeks since OPSGEAR received my returned item (Return #: [redacted] ), and still no refund ($81.85) has been received I have sent/received multiple emails from "Joshua," and given "Lisa's" extension (x***), with which I have left messages (there is no person to speak with at that extension), but OPSGEAR simply won't provide me with the refund I was told via email on 2/25/from "Joshua" that my return was received, and "The Refund process can take 3-business days to full process." On the 8th business day, I again called "Lisa" and had to leave a message, and emailed "Joshua" explaining that no refund has been received I sent another email to "Joshua" on 3/8/2016, and received an email back from "Joshua" the same day saying "This has been pushed to the attention of the billing department and they will get that taken care of right away for you," but still no refund has been received As of 3/12/2016, no refund has been provided
David B [redacted] and ops gear is a scam artistStay Away I placed an order with OPS Gear worth over $300, after payment I received an email confirmation right awayI later was told that one of my items was in their warehouse and needed to wait till it arrived at their store/mailing locationI waited weeks and then my items were shippedWeirdly they send you all your order confirmations and tracking through facebook chat, even customer service is done that wayI checked my tracking number and it mentioned that my item was delivered, even though it wasntAfter countless emails to Joshua ( ops gear customer service rep) he refused to help me in any way and wouldnt refund or replace my orderI had to contact my CC and file a disputeDo Not Order from these people, customer service is not in their vocabularyThey don't care about you, just want your money
Not sure what is wrong with this company They must drop ship alot of things and have very little to no real ability to know and/or to communicate stock status or shipping status or back order status to their customers with any degree of accuracy This results in many orders being botched They also do NOT answer their phones or return phone calls When they do reply to a supply inquiry or a shipping question their answers are cryptic and lack specificity
On April I ordered from Opsgear the Same day I received a shipping confirmationOn my account on Opsgear site it says my order has been fulfilled yet I have not received a tracking number of that orderI have attempted to contact via phone and email several times on May I requested a refund I still have not received products or my refund
I placed an order on May18th I paid for slightly faster shipping with this orderAfter about weeks I had heard nothing and sent an email to customer serviceI was told that there had been issues with the supply of the product in question and that it should ship within the week and that I would receive tracking info via emaildays later I had again heard nothing so I emailed againI was again told that it would ship within a week and I would receive tracking infoweeks later I had still heard nothingThis time I requested a cancellation and a refundAfter waiting for a response I was told that "Amy" would handle my refund and I would be contacted by herweeks passed and after another email from me, I was told that my order had in fact been delivered weeks priorIt had notI never received any communication that it had shipped, nor could I have known that it was 'delivered'I received other packages in the same time frame from other suppliers without issueI am
Hello ***, I do apologize for the delayWe have been in the process of relocatingI am looking in to why you have not been responded toWith our phone system we ask that you leave a message and we will do our best to respond within hoursI am concerned that you are not calling the correct numberWe do not have an option that says for complaints leave a messageYour order has shipped and you have been email a tracking numberYour tracking number is [redacted] Thank you for your patience and understanding
Hello [redacted] , I do apologize for the delayWe have shipped your order out to youYour tracking number is [redacted] PLease let me know if there is anything else we can assist you with Happy Thanksgiving! Thank you kindly, Amy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I find this to be more then reasonable solution for this issueThank you for your assistance in this matter Sincerely, [redacted]
Placed an order online on 7/21/(order # [redacted] ) for one product with a total price of $with freightOn 8/I called the provided support phone number and left a voicemail asking for an update on my orderOn 8/I sent an email asking for an update on my orderI received a reply from Joshua ([email protected]) on 8/saying; "Hi [redacted] , I do apologize for the delay, I can get your order canceled right now for you, but if you would like us to ship this Carrier out right away we can do that." To which I replied; "If you can guarantee it will ship tomorrow, send itIf not, cancel and refund Thanks" I received no further update On 8/I emailed Joshua asking for a cancellation of my order and a refund I have not received any response to current dateNone of my accounts have been credited either
Hello ***, I have looked in to this I see that the item that you order was on backorder and we were just notifiedI also have found that you were responded toWe have canceled your order and it has been refundedPlease know that it can take 3-Business days to show in your account depending on you financial institutionPlease know we are in the office M-F 8-MSTWe do our best to return all calls and email with in hours with the exception of weekends and holidaysI see that you emails were responded toI am looking to find out why not all your voicemails were responded toI have found that we did return oneI am very sorry for your experiencePlease let me know if there is anything else that I can assist you with Thank you kindly, Amy
Hello [redacted] , I do apologizeUPS did deliver your packageIf you did not receive it you need to contact them and provide the tracking number and file a claim with themWe shipped your package and the tracking shows that it was delivered to your houseThat is why we issue tracking number on the packagesSo that we can ensure that they arrive Again I am very sorry for the inconvience
Complaint: [redacted] I am rejecting this response because: The letter stated that Amy would contact me no later then Monday morning the 11thof July with the status of my orderI have not been contacted in any form and I myself have left two messages one Monday afternoon and one Tuesday morning the 12thtrying to reach Amy for a updateNo person will call me back and all calls to Opsgear go to voicemail Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:UPS require the sender of the package to initiate a trace on the package, as per the customer service representative I spoke to, and their websiteThe link to this page is: https://www.ups.com/content/us/en/resources/sri/infonotice.html Sincerely, [redacted]
Hello ***, I am very sorryThis should have been processedI will make sure this is process right awayPlease know that it will take 3-business days to show credited back to your accountPlease let me know if there is anything else I can assist you with Have a great day!Amy
I ordered a product as a gift to another person Found out a day after purchase someone had already procured item Contacted seller, as product had not shipped, and asked for a refund Several attempts made via phone Online inquiries contacted someone named "Joshua" and was assured of a refund Asked for a confirmation number and email verifying refund None was received Nearly three weeks have passed and no word from the seller
Complaint: [redacted] I am rejecting this response because: I have only received one of the two items I orderedThey have said for over a month now they are checking their warehouseI'm tired of being strung alongI would like them to Please find the item and ship it Thank you Sincerely, Greg K [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I have made two purchases with this company, order# [redacted] on Julyand order# [redacted] July From order [redacted] I received one out of four items from that orderThe other three were on back-order for two weeksFrom order [redacted] I received six out of eight items from that orderThe other two items still have not arrivedNow I emailed them about both orders on july 20th and they replied to me that they were sorry, they had issues with a supplier and that is would be monday july the latest to ship out the items from both ordersThey also said that they can not ship UPS with a PO Box address, but both orders were set up to ship UPS and they shipped the other items US Postal service with my PO BoxSo right there tells me they were giving me the run aroundSo the email I Sent july 20th I stated that I wanted a refund on the items from both orders they have not sent yetJuly 21st a customer service rep named Amy emailed me that they received my email about a refund and that they would
Hello ***I do apologize that you do not like we have been in contact with youI have responded to your messages as I have gotten themI am sorry that I have missed a couple of themI also did email you from my email direct to make sure I see you response the moment that you send itAn email was sent to you around noon today stating that a refund was processed for $You were refund down to our discounted ground shipping rate of $It can take 3-business day for your refund to appear on you cardIt will depend in your bankAttached is a screen shot of the email that I sent today.Thank youAmy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as they keep to their word regarding my order Sincerely, [redacted] ***
It has been weeks since OPSGEAR received my returned item (Return #: [redacted] ), and still no refund ($81.85) has been received I have sent/received multiple emails from "Joshua," and given "Lisa's" extension (x***), with which I have left messages (there is no person to speak with at that extension), but OPSGEAR simply won't provide me with the refund I was told via email on 2/25/from "Joshua" that my return was received, and "The Refund process can take 3-business days to full process." On the 8th business day, I again called "Lisa" and had to leave a message, and emailed "Joshua" explaining that no refund has been received I sent another email to "Joshua" on 3/8/2016, and received an email back from "Joshua" the same day saying "This has been pushed to the attention of the billing department and they will get that taken care of right away for you," but still no refund has been received As of 3/12/2016, no refund has been provided
David B [redacted] and ops gear is a scam artistStay Away I placed an order with OPS Gear worth over $300, after payment I received an email confirmation right awayI later was told that one of my items was in their warehouse and needed to wait till it arrived at their store/mailing locationI waited weeks and then my items were shippedWeirdly they send you all your order confirmations and tracking through facebook chat, even customer service is done that wayI checked my tracking number and it mentioned that my item was delivered, even though it wasntAfter countless emails to Joshua ( ops gear customer service rep) he refused to help me in any way and wouldnt refund or replace my orderI had to contact my CC and file a disputeDo Not Order from these people, customer service is not in their vocabularyThey don't care about you, just want your money
Not sure what is wrong with this company They must drop ship alot of things and have very little to no real ability to know and/or to communicate stock status or shipping status or back order status to their customers with any degree of accuracy This results in many orders being botched They also do NOT answer their phones or return phone calls When they do reply to a supply inquiry or a shipping question their answers are cryptic and lack specificity
On April I ordered from Opsgear the Same day I received a shipping confirmationOn my account on Opsgear site it says my order has been fulfilled yet I have not received a tracking number of that orderI have attempted to contact via phone and email several times on May I requested a refund I still have not received products or my refund
I placed an order on May18th I paid for slightly faster shipping with this orderAfter about weeks I had heard nothing and sent an email to customer serviceI was told that there had been issues with the supply of the product in question and that it should ship within the week and that I would receive tracking info via emaildays later I had again heard nothing so I emailed againI was again told that it would ship within a week and I would receive tracking infoweeks later I had still heard nothingThis time I requested a cancellation and a refundAfter waiting for a response I was told that "Amy" would handle my refund and I would be contacted by herweeks passed and after another email from me, I was told that my order had in fact been delivered weeks priorIt had notI never received any communication that it had shipped, nor could I have known that it was 'delivered'I received other packages in the same time frame from other suppliers without issueI am
Hello ***, I do apologize for the delayWe have been in the process of relocatingI am looking in to why you have not been responded toWith our phone system we ask that you leave a message and we will do our best to respond within hoursI am concerned that you are not calling the correct numberWe do not have an option that says for complaints leave a messageYour order has shipped and you have been email a tracking numberYour tracking number is [redacted] Thank you for your patience and understanding
Hello [redacted] , I do apologize for the delayWe have shipped your order out to youYour tracking number is [redacted] PLease let me know if there is anything else we can assist you with Happy Thanksgiving! Thank you kindly, Amy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I find this to be more then reasonable solution for this issueThank you for your assistance in this matter Sincerely, [redacted]
Placed an order online on 7/21/(order # [redacted] ) for one product with a total price of $with freightOn 8/I called the provided support phone number and left a voicemail asking for an update on my orderOn 8/I sent an email asking for an update on my orderI received a reply from Joshua ([email protected]) on 8/saying; "Hi [redacted] , I do apologize for the delay, I can get your order canceled right now for you, but if you would like us to ship this Carrier out right away we can do that." To which I replied; "If you can guarantee it will ship tomorrow, send itIf not, cancel and refund Thanks" I received no further update On 8/I emailed Joshua asking for a cancellation of my order and a refund I have not received any response to current dateNone of my accounts have been credited either
Hello ***, I have looked in to this I see that the item that you order was on backorder and we were just notifiedI also have found that you were responded toWe have canceled your order and it has been refundedPlease know that it can take 3-Business days to show in your account depending on you financial institutionPlease know we are in the office M-F 8-MSTWe do our best to return all calls and email with in hours with the exception of weekends and holidaysI see that you emails were responded toI am looking to find out why not all your voicemails were responded toI have found that we did return oneI am very sorry for your experiencePlease let me know if there is anything else that I can assist you with Thank you kindly, Amy
Hello [redacted] , I do apologizeUPS did deliver your packageIf you did not receive it you need to contact them and provide the tracking number and file a claim with themWe shipped your package and the tracking shows that it was delivered to your houseThat is why we issue tracking number on the packagesSo that we can ensure that they arrive Again I am very sorry for the inconvience
Complaint: [redacted] I am rejecting this response because: The letter stated that Amy would contact me no later then Monday morning the 11thof July with the status of my orderI have not been contacted in any form and I myself have left two messages one Monday afternoon and one Tuesday morning the 12thtrying to reach Amy for a updateNo person will call me back and all calls to Opsgear go to voicemail Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:UPS require the sender of the package to initiate a trace on the package, as per the customer service representative I spoke to, and their websiteThe link to this page is: https://www.ups.com/content/us/en/resources/sri/infonotice.html Sincerely, [redacted]
Hello ***, I am very sorryThis should have been processedI will make sure this is process right awayPlease know that it will take 3-business days to show credited back to your accountPlease let me know if there is anything else I can assist you with Have a great day!Amy