Hello [redacted] , I do apologize, I was not able to find an email from the email address you place your order with [redacted] , I am also not seeing any missed calls from a number with your namePlease know I am going to continue to look as I need to find out where the loss in communication wasI want to make sure that I can fix the problemI do have a tracking number for youIt shipped out last weekYou tracking is [redacted] I do also show that it has been deliveredPlease let me know if there is anything else I can assist you with Have a great day!ThanksAmy
Hello ***,I do apologize for the delay in shipmentI see that we have shipped out your orderIt was shipped out twice by mistakePlease return to sender the second shipmentIf you still wish for a refund please ship it to OPSGEAR w Center St Suite 3North Salt Lake, Utah 84054We will process your refund as soon as we get both return to usAgain I am very sorry for any inconvenience that this may have causedI hope that you have a great day and a wonder weekend!Thank you kindly Amy
I apologize for not getting this processed sooner for you In order to refund you, a check will need to be mailed to you as the time to credit the credit card has passedPlease verify your address so I can get this resolved for you as quickly as possible Thank you!
Hello [redacted] , As it has been explain previouslyWe did ship out your items in a timely mannerUPS lost one of the packagesOnce UPS takes the pack it is out of our controlWe do not have any control over the freight companiesUPS LOST YOUR PACKAGE not usI have already issued you a refund for the helmetIf you would like to return the item that you have already received please use our return systemhttps://www.opsgear.com/a/returns Again I am very sorry that you package was lost by UPSYou have been refunded for the helmet
Hello ***, Here is the tracking on your Plate carrierI am still working on an ETA for the pouchesThank you so much for allowing me the chance to get this corrected for you [redacted] Thank you kindly for you patience, Amy
At the beginning of the year this company ran a giveaway for a range bagI was emailed that I was the selected email address to win the package in FebruarySince then I have not been able to get much in the way of response about shipping said prizeTickets to support on their site are closed without replyI am including the email transcripts ==== 2:PM (minutes ago) to Joshua This still hasn't shipped ==== On Thu, Mar 10, at 4:PM, Joshua wrote: Hi [redacted] , I do apologize for this inconvenience, this is the first I am seeing of these emails Amy had sent the PO over to the warehouse to ship your bag and we are just trying to locate that now for you We will get you a tracking number as soon as we can On Thu, Mar at 1:PM , [redacted] wrote: Okay, last chance to reply before I go to social media and publicly show that you are scamming peopleAre you or are you not going to honor your commitments? Please ship this to the address indicat
On June 18th, 2016, I placed an order for a coatIt was paid on the same day and the order status is FulfilledI have not yet received a tracking numberI have sent numerous emails in and received only replies to a few of themMainly from Joshua, apologizing for the delay on the warehouse and that it would be received shortlyIt's September 8th, over and a half months have passed and I've received absolutely no updateAttempting to contact the business via telephone simply goes to an automated voice mail system
A label was not "just created" to appease youIt was created because your package was being shipped It can take 24-hours for tracking numbers to be updated and show movementIn checking UPS today, your package has made it to Las Vegas from California, and is expected to be delivered to you on Monday, 12/21/
I apologize for the delays in shipping the customer's merchandise and for the lack of communication The customer has had $refunded to her card, as we are experiencing extreme delays with one of our warehouses Once again, I apologize and hope this will be a satisfactory resolution
Hello ***, I apologize for the delay in responseWe have been on the process of relocating our main headquartersLooking in to you order it has shippedYour tracking number is [redacted] If you still wish to cancel please return to OPSGEARRMA [redacted] S Redwood RoadWoods Cross UT I will make sure that everything is processed as soon as we receive the packageAgain I am very sorry for the loss in communicationHope you have an amazing weekend!
We apologize for the delay in the shipping of these items Two more of the items have shipped today The tracking number is: [redacted] We have contacted the warehouse to see what the status of the final item is, and the customer will be updated as soon as we are.Once again, we apologize for the delay and inconvenience
Hello [redacted] ,I am very sorryI was still working on get a tracking numberI do have a tracking number for youit is [redacted] I did upgrade you from the GRUNT Rate to UPS ground and no additional chargeLooking at the tracking number it should be to you by tomorrowAgain I am very sorry for the delay in getting you a tracking numberI can't thank you enough for the patience that you have hadHave a great day!ThankAmy
I am so sorry for the frustration you have experienced! Your refund has been processedIt may take 3-business days to be credited to your card, depending on your financial institution
On June 6th, 2016, I purchased an item online from the retailer and with the understanding that it would be shipped in a timely fashion for the $I paid for shipping The item didn't show up after two weeks so I contacted them to cancel my order for a full refund They agreed The refund was never deposited back into my account and they have not returned any of the phone calls, or any of the dozen or so emails I sent themThey still have my $and refuse to resolve this in any way
Complaint: [redacted] I am rejecting this response because:The item was ordered on Dec5th, and the address was a correct address in Italy Changing it to a APO (DPO) made the delivery, essentially, domestic, NOT international mail (I routinely order things from the US and have it sent by USPS, and NEVER EVER has it taken more than weeks to receive something Usually, things arrive within a week).When we decided to change the address, on Dec6th, I wrote and asked if it was possible to change the address to an APO, "in order to speed up the delivery" and followed up with an e-mail on Dec7th stating "It would be very much appreciated if the package could be shipped immediately, as it is a Christmas gift." Only on DECEMBER 20TH did Mr [redacted] receive confirmation that the package had shipped! That is FOURTEEN days from the date the change of address was requested.I did not say Mr [redacted] should be refunded I said he should be COMPENSATED for all the trouble and embarassment caused by your company taking FOURTEEN days to get the package shipped But you just continue to deflect You have no regard for your customers or their problems Shame on you Sincerely, [redacted]
I placed an order over three weeks ago and am yet to receiveLast week I emailed to cancel the order and instead get my money back but I’m yet to hear from themThey constantly post on their Facebook so if they have time to post I’m sure they have time to answer emails or process refundsThey have many complaints with customers stating they are encountering the same issue I am
I have spoken to [redacted] on the phone as well as via emailWe issued a refund for the Voodoo Plate carrier due to a backorder with a week ETA.Refund issued on 2/2/in the amount of $This does reflect that coupon that was usedThanksAmy
I ordered numerous items from Opsgear in JuneI received two of those items after some timeI attempted to call the company with the listed phone number and only got a voicemailI contacted the company via email and did get an automated responseFinally a subject by the name of Joshua responded back via email and advised that they were having issues with the manufacturerWithout receiving my order after months I asked for a refundOnce again I wasn't able to make contact with the company by phoneAll communication has been done by way of emailI was told that a refund would be done but it would take 7-business daysThis was an email once again by (Joshua)After several weeks there was no refundOnce again I contacted the company by email and asked for my refund and cancellation of my orderI was told by (Joshua) that it would be handled once the billing department came inThere was still no refundI contacted the company again by way of email about my cancellation and
As others have stated I was charged for my products and since then they have not shipped it I have communicated with them and after several phone calls and emails I have been given the run aroundI have filed a fraud complaint with my credit card company and in currently disputing the charge steer clear of this company
Hello [redacted] , I do apologize, I was not able to find an email from the email address you place your order with [redacted] , I am also not seeing any missed calls from a number with your namePlease know I am going to continue to look as I need to find out where the loss in communication wasI want to make sure that I can fix the problemI do have a tracking number for youIt shipped out last weekYou tracking is [redacted] I do also show that it has been deliveredPlease let me know if there is anything else I can assist you with Have a great day!ThanksAmy
Hello ***,I do apologize for the delay in shipmentI see that we have shipped out your orderIt was shipped out twice by mistakePlease return to sender the second shipmentIf you still wish for a refund please ship it to OPSGEAR w Center St Suite 3North Salt Lake, Utah 84054We will process your refund as soon as we get both return to usAgain I am very sorry for any inconvenience that this may have causedI hope that you have a great day and a wonder weekend!Thank you kindly Amy
I apologize for not getting this processed sooner for you In order to refund you, a check will need to be mailed to you as the time to credit the credit card has passedPlease verify your address so I can get this resolved for you as quickly as possible Thank you!
Hello [redacted] , As it has been explain previouslyWe did ship out your items in a timely mannerUPS lost one of the packagesOnce UPS takes the pack it is out of our controlWe do not have any control over the freight companiesUPS LOST YOUR PACKAGE not usI have already issued you a refund for the helmetIf you would like to return the item that you have already received please use our return systemhttps://www.opsgear.com/a/returns Again I am very sorry that you package was lost by UPSYou have been refunded for the helmet
Hello ***, Here is the tracking on your Plate carrierI am still working on an ETA for the pouchesThank you so much for allowing me the chance to get this corrected for you [redacted] Thank you kindly for you patience, Amy
At the beginning of the year this company ran a giveaway for a range bagI was emailed that I was the selected email address to win the package in FebruarySince then I have not been able to get much in the way of response about shipping said prizeTickets to support on their site are closed without replyI am including the email transcripts ==== 2:PM (minutes ago) to Joshua This still hasn't shipped ==== On Thu, Mar 10, at 4:PM, Joshua wrote: Hi [redacted] , I do apologize for this inconvenience, this is the first I am seeing of these emails Amy had sent the PO over to the warehouse to ship your bag and we are just trying to locate that now for you We will get you a tracking number as soon as we can On Thu, Mar at 1:PM , [redacted] wrote: Okay, last chance to reply before I go to social media and publicly show that you are scamming peopleAre you or are you not going to honor your commitments? Please ship this to the address indicat
On June 18th, 2016, I placed an order for a coatIt was paid on the same day and the order status is FulfilledI have not yet received a tracking numberI have sent numerous emails in and received only replies to a few of themMainly from Joshua, apologizing for the delay on the warehouse and that it would be received shortlyIt's September 8th, over and a half months have passed and I've received absolutely no updateAttempting to contact the business via telephone simply goes to an automated voice mail system
A label was not "just created" to appease youIt was created because your package was being shipped It can take 24-hours for tracking numbers to be updated and show movementIn checking UPS today, your package has made it to Las Vegas from California, and is expected to be delivered to you on Monday, 12/21/
I apologize for the delays in shipping the customer's merchandise and for the lack of communication The customer has had $refunded to her card, as we are experiencing extreme delays with one of our warehouses Once again, I apologize and hope this will be a satisfactory resolution
Hi [redacted] , Your tracking number is [redacted] Have a great day! Thank you, Amy
Hello ***, I apologize for the delay in responseWe have been on the process of relocating our main headquartersLooking in to you order it has shippedYour tracking number is [redacted] If you still wish to cancel please return to OPSGEARRMA [redacted] S Redwood RoadWoods Cross UT I will make sure that everything is processed as soon as we receive the packageAgain I am very sorry for the loss in communicationHope you have an amazing weekend!
We apologize for the delay in the shipping of these items Two more of the items have shipped today The tracking number is: [redacted] We have contacted the warehouse to see what the status of the final item is, and the customer will be updated as soon as we are.Once again, we apologize for the delay and inconvenience
Hello [redacted] ,I am very sorryI was still working on get a tracking numberI do have a tracking number for youit is [redacted] I did upgrade you from the GRUNT Rate to UPS ground and no additional chargeLooking at the tracking number it should be to you by tomorrowAgain I am very sorry for the delay in getting you a tracking numberI can't thank you enough for the patience that you have hadHave a great day!ThankAmy
I am so sorry for the frustration you have experienced! Your refund has been processedIt may take 3-business days to be credited to your card, depending on your financial institution
On June 6th, 2016, I purchased an item online from the retailer and with the understanding that it would be shipped in a timely fashion for the $I paid for shipping The item didn't show up after two weeks so I contacted them to cancel my order for a full refund They agreed The refund was never deposited back into my account and they have not returned any of the phone calls, or any of the dozen or so emails I sent themThey still have my $and refuse to resolve this in any way
Complaint: [redacted] I am rejecting this response because:The item was ordered on Dec5th, and the address was a correct address in Italy Changing it to a APO (DPO) made the delivery, essentially, domestic, NOT international mail (I routinely order things from the US and have it sent by USPS, and NEVER EVER has it taken more than weeks to receive something Usually, things arrive within a week).When we decided to change the address, on Dec6th, I wrote and asked if it was possible to change the address to an APO, "in order to speed up the delivery" and followed up with an e-mail on Dec7th stating "It would be very much appreciated if the package could be shipped immediately, as it is a Christmas gift." Only on DECEMBER 20TH did Mr [redacted] receive confirmation that the package had shipped! That is FOURTEEN days from the date the change of address was requested.I did not say Mr [redacted] should be refunded I said he should be COMPENSATED for all the trouble and embarassment caused by your company taking FOURTEEN days to get the package shipped But you just continue to deflect You have no regard for your customers or their problems Shame on you Sincerely, [redacted]
I placed an order over three weeks ago and am yet to receiveLast week I emailed to cancel the order and instead get my money back but I’m yet to hear from themThey constantly post on their Facebook so if they have time to post I’m sure they have time to answer emails or process refundsThey have many complaints with customers stating they are encountering the same issue I am
I have spoken to [redacted] on the phone as well as via emailWe issued a refund for the Voodoo Plate carrier due to a backorder with a week ETA.Refund issued on 2/2/in the amount of $This does reflect that coupon that was usedThanksAmy
I ordered numerous items from Opsgear in JuneI received two of those items after some timeI attempted to call the company with the listed phone number and only got a voicemailI contacted the company via email and did get an automated responseFinally a subject by the name of Joshua responded back via email and advised that they were having issues with the manufacturerWithout receiving my order after months I asked for a refundOnce again I wasn't able to make contact with the company by phoneAll communication has been done by way of emailI was told that a refund would be done but it would take 7-business daysThis was an email once again by (Joshua)After several weeks there was no refundOnce again I contacted the company by email and asked for my refund and cancellation of my orderI was told by (Joshua) that it would be handled once the billing department came inThere was still no refundI contacted the company again by way of email about my cancellation and
As others have stated I was charged for my products and since then they have not shipped it I have communicated with them and after several phone calls and emails I have been given the run aroundI have filed a fraud complaint with my credit card company and in currently disputing the charge steer clear of this company