I placed order OG- [redacted] with OpsGear through their website on 4/26/for a single piece of clothingIt's been days since I received the order confirmation e-mail message, but have yet to receive any shipping or tracking info I also spoke with a `Josh' to inquire about my order status on 5/08/Josh told me that I should receive a shipping confirmation e-mail by the end of last week (5/12/17), which never happened I have left multiple voicemails and have also e-mailed their `Support' group, but have not heard anything back whatsoeverIt seems clear to me that my inquiries submitted via multiple contact methods are purposely being avoided My experience certainly has a strong appearance of fraud so I'd like for the Utah Revdex.com to assist me with either getting the garment shipped to me immediately or to have the order cancelled without any penalty to myself
We apologize for the delays in shipping, and for the frustration caused The order has been cancelled and the refund processed It may take 3-business days for the credit to appear on the credit card, depending on the customer's financial institution Once again, we apologize!
Hello ***, I do apologize for the delayPlease know that we were out for the holiday weekendYou refund has already been processedIt can take up to business day for the refund to show in you accountIt all depend on you financial institution Please let us know if there is anything else we can assist you withHave a great day! Thank you kindly
Hello [redacted] ,I do apologizeI replied to you email with the tracking number for you orderIt does show delivered I have attached the information from UPSYou package was delivered on Jun It was left at the side doorYour tracking number is [redacted]
Hello ***, I do apologizeWe have not received your packageI am getting in contact with UPS we do not have a Jon that works for usAs soon as we locate your package I will make sure that it is processed and you will be refundedThank you kindly for you patience
I have been trying to contact Opsgear inc for three weeks with numerous phone calls and email and can not get a responseI never received my tracking number for my order and now it doesn't even show a order number on there websiteI have all emails from original transactionand order number from themI am looking to either get my items I have paid for in full or a return on my money Thank you, [redacted]
Hello [redacted] , I do apologizeWe did have a delay due to inventory in that warehouseWe are currently working on getting caught upYou will have a tracking number by Friday.I am check on why you have not gotten a reply to you email Our tracking numbers usually update around 7PM MST You will receive an email with that information.I can't thank you enough for all the patience that you have hadI hope that you have an amazing day!
I order a gun case on 2/7/and I have never received the product that I paid forI have made a number of phone calls and send multiple emails but only to receive and email saying it would be delivered shortly, it has been month and I am being ripped offI have now read multiple complaint stating the same thing with same company, but that does not change the simple fact that I've bought and paid for a product that I have never receivedI would just like to get my money back! I have already order said product from a more reputable company, so I'm no longer requiring anything that they have besides my money
Hi, ***,I apologize for the delay in getting your order shipped to you The warehouse in Georgia does not ship to APOs and mails those orders to us We gather the orders here, then ship them complete We had received one of the shirts, then was informed that the other shirt was backordered We informed you and you substituted another color We had to wait for the other shirt to come from the warehouse in Georgia before we shipped your order complete It was ready to ship when you requested it be cancelled.Your refund has been processed It will take 3-business days to appear as a credit on your card, depending on your financial institution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Hello ***, I apologize for the delay that we have experiencedWe have processed your refundYou will receive that within 5-business days depending on your financial institutionPlease let me know if there is anything else I can assist you with Have a great day!
The customer's credit card has been refunded $***It could take anywhere from 3-business days to show up on his card depending on his financial institution An email has been sent informing him of the refund.We apologize for the delay in handling this matter!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Richard M***
Hello ***I do apologize for any inconvience that this may have causeI am going to get this canceled and refunded for you right awayYou will receive an email letting you know about the cancelationPlease allow 3-business days for the fund to show on you account depending on you bank Please let me know if there is anything else that I can assist you with Have a great day!Thank you for all that paticence that you have had Amy
I ordered a pair of boots from this business, and after 5 emails and several phone calls, I still have not received them. All of there emails back to mee seemed computer generated because they all said the exact same thing.
Complaint: [redacted] I am rejecting this response because: while the company provided a UPS tracking number, UPS still does not have the package in their possession according to their web site Until I receive the package and ensure that the items ordered are in the condition expected, I will not be withdrawing the complaint Just creating a UPS packing label does not mean that the item has shipped as they have claimed Sincerely, [redacted]
Hello [redacted] , I apologizeI am not sure why there was such a delayI am showing that your order has been processed and shipped outI am working on find a tracking number so we can see where you package isWe did not get the tracking number sent to us from our warehouseI will get that for you shortlyAgain I am very sorry for the delay and not having that tracking number yet.Thank you kindly for all the patience that you have had I hope that you have a great day! Amy
Hello [redacted] ,I apologize for the delayWe had a mix up in our warehouseI have gotten that fixed your tracking number is [redacted] It will be delivered todayPlease let me know if there is anything else I can assist you withThank you kindly, Amy
I placed order OG- [redacted] with OpsGear through their website on 4/26/for a single piece of clothingIt's been days since I received the order confirmation e-mail message, but have yet to receive any shipping or tracking info I also spoke with a `Josh' to inquire about my order status on 5/08/Josh told me that I should receive a shipping confirmation e-mail by the end of last week (5/12/17), which never happened I have left multiple voicemails and have also e-mailed their `Support' group, but have not heard anything back whatsoeverIt seems clear to me that my inquiries submitted via multiple contact methods are purposely being avoided My experience certainly has a strong appearance of fraud so I'd like for the Utah Revdex.com to assist me with either getting the garment shipped to me immediately or to have the order cancelled without any penalty to myself
We apologize for the delays in shipping, and for the frustration caused The order has been cancelled and the refund processed It may take 3-business days for the credit to appear on the credit card, depending on the customer's financial institution Once again, we apologize!
Hello ***, I do apologize for the delayPlease know that we were out for the holiday weekendYou refund has already been processedIt can take up to business day for the refund to show in you accountIt all depend on you financial institution Please let us know if there is anything else we can assist you withHave a great day! Thank you kindly
Hello [redacted] ,I do apologizeI replied to you email with the tracking number for you orderIt does show delivered I have attached the information from UPSYou package was delivered on Jun It was left at the side doorYour tracking number is [redacted]
The customer was refunded $ [redacted] on 4/28/for the missing item Once again, our apologies
The customer has been refunded in full via PayPalI apologize that we were unable to meet his time frame and for the inconvenience caused by the delays
Hello ***, I do apologizeWe have not received your packageI am getting in contact with UPS we do not have a Jon that works for usAs soon as we locate your package I will make sure that it is processed and you will be refundedThank you kindly for you patience
I have been trying to contact Opsgear inc for three weeks with numerous phone calls and email and can not get a responseI never received my tracking number for my order and now it doesn't even show a order number on there websiteI have all emails from original transactionand order number from themI am looking to either get my items I have paid for in full or a return on my money Thank you, [redacted]
Hello [redacted] , I do apologizeWe did have a delay due to inventory in that warehouseWe are currently working on getting caught upYou will have a tracking number by Friday.I am check on why you have not gotten a reply to you email Our tracking numbers usually update around 7PM MST You will receive an email with that information.I can't thank you enough for all the patience that you have hadI hope that you have an amazing day!
I order a gun case on 2/7/and I have never received the product that I paid forI have made a number of phone calls and send multiple emails but only to receive and email saying it would be delivered shortly, it has been month and I am being ripped offI have now read multiple complaint stating the same thing with same company, but that does not change the simple fact that I've bought and paid for a product that I have never receivedI would just like to get my money back! I have already order said product from a more reputable company, so I'm no longer requiring anything that they have besides my money
Hi, ***,I apologize for the delay in getting your order shipped to you The warehouse in Georgia does not ship to APOs and mails those orders to us We gather the orders here, then ship them complete We had received one of the shirts, then was informed that the other shirt was backordered We informed you and you substituted another color We had to wait for the other shirt to come from the warehouse in Georgia before we shipped your order complete It was ready to ship when you requested it be cancelled.Your refund has been processed It will take 3-business days to appear as a credit on your card, depending on your financial institution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Hello ***, I apologize for the delay that we have experiencedWe have processed your refundYou will receive that within 5-business days depending on your financial institutionPlease let me know if there is anything else I can assist you with Have a great day!
The customer's credit card has been refunded $***It could take anywhere from 3-business days to show up on his card depending on his financial institution An email has been sent informing him of the refund.We apologize for the delay in handling this matter!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Richard M***
Hello ***I do apologize for any inconvience that this may have causeI am going to get this canceled and refunded for you right awayYou will receive an email letting you know about the cancelationPlease allow 3-business days for the fund to show on you account depending on you bank Please let me know if there is anything else that I can assist you with Have a great day!Thank you for all that paticence that you have had Amy
I ordered a pair of boots from this business, and after 5 emails and several phone calls, I still have not received them. All of there emails back to mee seemed computer generated because they all said the exact same thing.
Complaint: [redacted] I am rejecting this response because: while the company provided a UPS tracking number, UPS still does not have the package in their possession according to their web site Until I receive the package and ensure that the items ordered are in the condition expected, I will not be withdrawing the complaint Just creating a UPS packing label does not mean that the item has shipped as they have claimed Sincerely, [redacted]
Hello [redacted] , I apologizeI am not sure why there was such a delayI am showing that your order has been processed and shipped outI am working on find a tracking number so we can see where you package isWe did not get the tracking number sent to us from our warehouseI will get that for you shortlyAgain I am very sorry for the delay and not having that tracking number yet.Thank you kindly for all the patience that you have had I hope that you have a great day! Amy
Hello [redacted] ,I apologize for the delayWe had a mix up in our warehouseI have gotten that fixed your tracking number is [redacted] It will be delivered todayPlease let me know if there is anything else I can assist you withThank you kindly, Amy