I ordered a pair of gloves and a vest from this companyI also paid for 2-day expedited shipping so I would get it in timeThe gloves shipped separately with no issues, however it took weeks for the vest that was in stock an not back ordered to even be sent outIt was only sent out because I sent an email to their customer service to remind them that I ordered something from themNo explanation as to why just a short response saying they will look into ithours later it is finally shipped however it is now being shipped by UPS ground completely ignoring the extra cost I paid to ship it fasterI feel like most companies would try and make up for their own mistake, however this company just continually screws you overTheir phone number is just an annoying computer voice that goes on and on about sales and buzzwords, then tells you to leave a message that they don't even care to call you back forI don't recommend ordering anything from this company as they just don't care a
Hello [redacted] , I am so sorry for you experienceI see that you are still interested in your orderI will make sure that I have you tracking todayIt will be Monday at the latestWe will make sure to get this taken care of right awayAgain I apologize for the delay and any lack in communication on our partWe have relocated and communication will get a lot betterPlease let me know if there is anything else I can assist you withHave a great weekend! Thank you kindly for your patience and understanding Amy
Hello [redacted] , for you RMA please ship to the following address.RMA [redacted] OPSGEARW Center Street Suite 3North Salt Lake, Utah WE do apologize for the inconviencePlease know that there was no request to cancel this orderPer our return policies we do not pay to have items shipped to us unless it was our mistakeWe also do not refund shipping unless the order is shipped out after the cancellation has been requested However we will email you a return label for your returnAs soon as we receive the return we will process your refund for the item returned$Have an amazing weekend!
I apologize for the frustrations you have had with while trying to get your merchandise! Your refund has been processed It may take 3-business days to be credited to your card, depending on your financial institution Once again, I apologize!
Placed an order on November 6th for four items Paid for them with a credit card Was charged in full The company only sent two of the four items in the order When I inquired about the status of the other two items, the responses from the company over the next month ranged from "we are looking into this" to "there was an error in our system" to "these items were improperly coded" to "we have corrected the problem" to "we will have this corrected soon" and on and on
We apologize for the delay in refunding the customer, and for his frustration with us! An email has been sent notifying the customer of his full refund Once again, we apologize!
Awful, awful business! Placed an order with OpsGear on 7/(Order #: [redacted] )I added UPS Ground Shipping to the order for an additional $When the order finally shipped (days later...), I received tracking from FedEx Smartpost, which doesn't even use FedEx, but rather USPS (snail mail)I contacted OpsGear and let them know that I paid for UPS Ground Shipping, not FedEx SmartpostJoshua from OpsGear said that their "warehouse can not ship UPS." That option was available on their website and I consider this a HUGE discrepancy in their offeringsThe t-shirts did not arrive on time and I requested a RMA from Joshua When the package finally arrived, I never even opened the box to view what was insideI sent it back via UPS (Tracking #: [redacted] ) with RA [redacted] written on all sides of the boxThe Tracking # said the box was received by [redacted] in reception on 8/It's been days since the return package was received and I have yet to receive a full refund, let alo
Hello ***,I have looked in to your orderI apologize for the delay in your orderWe did get a bit behindYour order should have shipped out last weekI am not sure why it did notAs soon as I hear from the warehouse that your order has not shipped I will process your refundI should have an answer for you no later that Monday morningAgain I am very sorry for the delayPlease let me know if there is anything else I can assist you withHave a great day! Thank you kindly Amy
MrH [redacted] has already been refunded and should have received an email notifying him of that I apologize if it hasn't shown up! I would also like to apologize for the delay in resolving his concerns
OpsGear had an online advert for a Condor Chest Rig last week, which after shipping, was only $ A great deal, I thought it was overstock or a promo and apparently a lot of other's did too based on the real time customer purchases ticker on their siteApparently someone didn't review before "publishing" the changes on their site I do have a receipt for my purchase I received an email stating my order was processing for shipment A bit later, I get an email stating that they "cancelled" my order at "MY" request! WHAT!? I didn't do that; that email is VERY misleadingGeez, at least change the verbiage on your emails I then emailed their "support" and called their main number, which is a waste of time only goes to vm The email reply I received stated that it was a glitch and they can't possibly sell them at that price I asked for a manager to reply to my email, nothing as of yetI am typically a very understanding person, mistakes can happen, but the more I researched this company, the more I see this is more the norm than not Based on my own experiences, if I go to a local storefront, and their staff misprint an article, or the register has a higher price than what is marked, they have to honor the lower price I won't do business or recommend this company to anyone I know, especially LEO or veterans Being a veteran myself, I try and do as much business as I can with veteran owned companies to support my brothers and sisters; however, if they don't provide honor and integrity, then then they have lost all credibility IMO
Complaint: [redacted] I am rejecting this response because:I was notified that I would be receiving my other items on the 22ndBehold, box came in and item was still missingWhen I contacted the company again, got another set of apologies and asking for me to be patient or get a refund or a gift card.I responded to Opsgear that I wanted a refund ASAP and it's been days and still no answer from them.Not satisfied at all Sincerely, [redacted]
Hello [redacted] , I am not sure why you have not gotten your tracking number yetI am checking with the warehouseI am very sorry for the delay in response we are currently relocating out headquartersI really wish there was a way to respond without closing the complaintI want to let you know that I am taking care of it but the only option you will have is to accept or rejectI will do everything I can to make sure that I have you tracking this weekI was told by the warehouse that it would have shipped out when I told you lastBefore rejecting this response please give me the chance to you the number
Complaint: [redacted] I am rejecting this response because: On order [redacted] you are claiming that you sent me the Blackhawk Compact Medical Pouch on shipment number [redacted] through USPSThat is incorrect, because on that order number it only shows that you only shippedtwo itemsThat was the Small First Aide PVC Morale Patch and Blood Type PVC Morale Patch O/POS Black and GreyThere was no Blackhawk Compact Medical Pouch in that USPS conformation numberI have the conformation list in a email but I dont know how to attach it to show you Sincerely, [redacted]
Hello, ***Per our phone conversation yesterday, your merchandise was shipped yesterday and a tracking number provided today- [redacted] It can take 24-hours for tracking numbers to show movement If there is anything further I can do at this time, please let me know
Order Number [redacted] Placed an order on 12/13/for work-related apparel necessary for upcoming contract as of this date, my order has not shipped, despite being repeatedly told that I would get a shipping tracking number within two days; this has gone on since I placed the order Now I cannot even get a status of my order despite numerous phone voicemail messages (they dont even answer their phone now), and email messages In light of this inappropriate business practice, I sent several email messages and left phone messages requesting that the order be cancelled and my credit card be reimbursed, but I get no response I already had to purchase the item from another vendor at a higher cost just to have it on time to begin my contract I only request that Ops Gear cancel my order and reimburse my credit card
We apologize for the delay in the customer receiving his product The final item shipped 5/18/via UPS, [redacted] , and is expected to arrive 5/21/ The delay in this item was due to it being backordered which had been communicated to the customer.Once again, we apologize for the delay, and hope the matter is now resolved satisfactorily for the customer
Hello [redacted] , I do apologize for the delay in the shipping time on your order. I see that your order was delivered on 3/10/2017. I do see that your refund for the difference in you shipping down to ground shipping is pending I will make sure to get that processed right away. Is you would like... to return your order please use this link. https://www.opsgear.com/a/returns
Complaint: [redacted] I am rejecting this response because:I have already said that I am not getting sucked back into your system of not responding to emails or phone callsI have already told you guys multiple times how to make it right in previous emails and hereYou could simply have sent my complete order to begin with as well of courseI'm not closing this based on your broken promises of responding to emails when you've already failed to respond to so manyPlease simply fulfill the order as it was originally, or the proposed substitution already given several times Sincerely, [redacted] ***
I ordered a pair of gloves and a vest from this companyI also paid for 2-day expedited shipping so I would get it in timeThe gloves shipped separately with no issues, however it took weeks for the vest that was in stock an not back ordered to even be sent outIt was only sent out because I sent an email to their customer service to remind them that I ordered something from themNo explanation as to why just a short response saying they will look into ithours later it is finally shipped however it is now being shipped by UPS ground completely ignoring the extra cost I paid to ship it fasterI feel like most companies would try and make up for their own mistake, however this company just continually screws you overTheir phone number is just an annoying computer voice that goes on and on about sales and buzzwords, then tells you to leave a message that they don't even care to call you back forI don't recommend ordering anything from this company as they just don't care a
Hello [redacted] , I am so sorry for you experienceI see that you are still interested in your orderI will make sure that I have you tracking todayIt will be Monday at the latestWe will make sure to get this taken care of right awayAgain I apologize for the delay and any lack in communication on our partWe have relocated and communication will get a lot betterPlease let me know if there is anything else I can assist you withHave a great weekend! Thank you kindly for your patience and understanding Amy
Hello [redacted] , for you RMA please ship to the following address.RMA [redacted] OPSGEARW Center Street Suite 3North Salt Lake, Utah WE do apologize for the inconviencePlease know that there was no request to cancel this orderPer our return policies we do not pay to have items shipped to us unless it was our mistakeWe also do not refund shipping unless the order is shipped out after the cancellation has been requested However we will email you a return label for your returnAs soon as we receive the return we will process your refund for the item returned$Have an amazing weekend!
I apologize for the frustrations you have had with while trying to get your merchandise! Your refund has been processed It may take 3-business days to be credited to your card, depending on your financial institution Once again, I apologize!
Placed an order on November 6th for four items Paid for them with a credit card Was charged in full The company only sent two of the four items in the order When I inquired about the status of the other two items, the responses from the company over the next month ranged from "we are looking into this" to "there was an error in our system" to "these items were improperly coded" to "we have corrected the problem" to "we will have this corrected soon" and on and on
We apologize for the delay in refunding the customer, and for his frustration with us! An email has been sent notifying the customer of his full refund Once again, we apologize!
Awful, awful business! Placed an order with OpsGear on 7/(Order #: [redacted] )I added UPS Ground Shipping to the order for an additional $When the order finally shipped (days later...), I received tracking from FedEx Smartpost, which doesn't even use FedEx, but rather USPS (snail mail)I contacted OpsGear and let them know that I paid for UPS Ground Shipping, not FedEx SmartpostJoshua from OpsGear said that their "warehouse can not ship UPS." That option was available on their website and I consider this a HUGE discrepancy in their offeringsThe t-shirts did not arrive on time and I requested a RMA from Joshua When the package finally arrived, I never even opened the box to view what was insideI sent it back via UPS (Tracking #: [redacted] ) with RA [redacted] written on all sides of the boxThe Tracking # said the box was received by [redacted] in reception on 8/It's been days since the return package was received and I have yet to receive a full refund, let alo
Hello ***,I have looked in to your orderI apologize for the delay in your orderWe did get a bit behindYour order should have shipped out last weekI am not sure why it did notAs soon as I hear from the warehouse that your order has not shipped I will process your refundI should have an answer for you no later that Monday morningAgain I am very sorry for the delayPlease let me know if there is anything else I can assist you withHave a great day! Thank you kindly Amy
MrH [redacted] has already been refunded and should have received an email notifying him of that I apologize if it hasn't shown up! I would also like to apologize for the delay in resolving his concerns
You have been issued the refund for the helmetI will be issuing you a refund down to ground shipping
OpsGear had an online advert for a Condor Chest Rig last week, which after shipping, was only $ A great deal, I thought it was overstock or a promo and apparently a lot of other's did too based on the real time customer purchases ticker on their siteApparently someone didn't review before "publishing" the changes on their site I do have a receipt for my purchase I received an email stating my order was processing for shipment A bit later, I get an email stating that they "cancelled" my order at "MY" request! WHAT!? I didn't do that; that email is VERY misleadingGeez, at least change the verbiage on your emails I then emailed their "support" and called their main number, which is a waste of time only goes to vm The email reply I received stated that it was a glitch and they can't possibly sell them at that price I asked for a manager to reply to my email, nothing as of yetI am typically a very understanding person, mistakes can happen, but the more I researched this company, the more I see this is more the norm than not Based on my own experiences, if I go to a local storefront, and their staff misprint an article, or the register has a higher price than what is marked, they have to honor the lower price I won't do business or recommend this company to anyone I know, especially LEO or veterans Being a veteran myself, I try and do as much business as I can with veteran owned companies to support my brothers and sisters; however, if they don't provide honor and integrity, then then they have lost all credibility IMO
Complaint: [redacted] I am rejecting this response because:I was notified that I would be receiving my other items on the 22ndBehold, box came in and item was still missingWhen I contacted the company again, got another set of apologies and asking for me to be patient or get a refund or a gift card.I responded to Opsgear that I wanted a refund ASAP and it's been days and still no answer from them.Not satisfied at all Sincerely, [redacted]
Hello [redacted] , I am not sure why you have not gotten your tracking number yetI am checking with the warehouseI am very sorry for the delay in response we are currently relocating out headquartersI really wish there was a way to respond without closing the complaintI want to let you know that I am taking care of it but the only option you will have is to accept or rejectI will do everything I can to make sure that I have you tracking this weekI was told by the warehouse that it would have shipped out when I told you lastBefore rejecting this response please give me the chance to you the number
Complaint: [redacted] I am rejecting this response because: On order [redacted] you are claiming that you sent me the Blackhawk Compact Medical Pouch on shipment number [redacted] through USPSThat is incorrect, because on that order number it only shows that you only shippedtwo itemsThat was the Small First Aide PVC Morale Patch and Blood Type PVC Morale Patch O/POS Black and GreyThere was no Blackhawk Compact Medical Pouch in that USPS conformation numberI have the conformation list in a email but I dont know how to attach it to show you Sincerely, [redacted]
Hello, ***Per our phone conversation yesterday, your merchandise was shipped yesterday and a tracking number provided today- [redacted] It can take 24-hours for tracking numbers to show movement If there is anything further I can do at this time, please let me know
My purchase has not shipped and based on online reviews I don't believe it will
Order Number [redacted] Placed an order on 12/13/for work-related apparel necessary for upcoming contract as of this date, my order has not shipped, despite being repeatedly told that I would get a shipping tracking number within two days; this has gone on since I placed the order Now I cannot even get a status of my order despite numerous phone voicemail messages (they dont even answer their phone now), and email messages In light of this inappropriate business practice, I sent several email messages and left phone messages requesting that the order be cancelled and my credit card be reimbursed, but I get no response I already had to purchase the item from another vendor at a higher cost just to have it on time to begin my contract I only request that Ops Gear cancel my order and reimburse my credit card
We apologize for the delay in the customer receiving his product The final item shipped 5/18/via UPS, [redacted] , and is expected to arrive 5/21/ The delay in this item was due to it being backordered which had been communicated to the customer.Once again, we apologize for the delay, and hope the matter is now resolved satisfactorily for the customer
Hello [redacted] , I do apologize for the delay in the shipping time on your order. I see that your order was delivered on 3/10/2017. I do see that your refund for the difference in you shipping down to ground shipping is pending I will make sure to get that processed right away. Is you would like... to return your order please use this link. https://www.opsgear.com/a/returns
Complaint: [redacted] I am rejecting this response because:I have already said that I am not getting sucked back into your system of not responding to emails or phone callsI have already told you guys multiple times how to make it right in previous emails and hereYou could simply have sent my complete order to begin with as well of courseI'm not closing this based on your broken promises of responding to emails when you've already failed to respond to so manyPlease simply fulfill the order as it was originally, or the proposed substitution already given several times Sincerely, [redacted] ***