Hello ***, I have looked in to your orderI see that you messaged us on our chat systemI do apologize those when unansweredWe have gotten slightly backloggedI see that your order is set to ship out in the next batch I should have tracking to you this weekI will make sure that you are emailed that tracking as soon as I hear back from our warehousePlease let me know if there is anything else I can assist you with Thank you kindly for you patience and understanding Amy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It has been frustrating, and communicating the move would have helped avoid this process Sincerely, [redacted]
I have forward the email to both of those email addressesPlease respond to that email before rejecting this response and we can work on getting this fixedPlease contact your postal service and see if they still have this package please
Complaint: [redacted] I am rejecting this response because: I have been waiting two months for this orderI have already ordered and been shipped a substitute product from another companyThe fact that OpsGear states they have had no response from me is an outright lie, and I do not wish to do business with a company of such low moral standards and poor customer service skillsI have replied to "J Z's" response asking if I want the order shippedI have stated again that I do not want this order and to refund my purchase amount in fullI have attached screenshots of the conversation history provided by opsgearThey show that on multiple occasions I have tried to contact them for resolution with no acceptable response Sincerely, Jesse S [redacted]
I apologize for the delay in the processing of the refund! The refund has been processed and should be credited to the credit card within 3-business days It depends on the financial institution Once again, I apologize!
Good Morning ***, I do apologize for the delay and lack in communicationWe have been in the process of movingYour order has shipped your tracking number is [redacted] I am looking in to exactly what happenedWhen you call in if you leave a message we do our best to make sure you are contacted with in hours excluding weekend and holidays as we are closed Please let me know if there is anything else I can assist you withHave a great dayAmy
Complaint: [redacted] I am rejecting this response because: Again simple communications this buisness makes excuses for their ineptitued and lack of communication, as Istated in my e mail that the business FAILED in providing a service I paid for, repeated e mail go unamswered and the standard check for "Spam" reply is givenIt is sad that I had to resort to this to get some sort of action, the items are now usless to me as I stated in all my previous e mails that I need all thre by 8/1/i ordered them on 6/24/with more than enough time, if your company would have told me they were not in stock and backorfdered and given me the decency to get them elswhere I would not have had to go out this past saturday and purchase the two that I never receivedNow you decide to provide a tracking number and that I will receive them this Friday! it is incredible how a person thinks that this is a way to run a buisness, god knows what type of hedache I am going to have to go through to return these two items that have been allegedly "Shipped" Sincerely, [redacted]
RevDex.com: I have contacted the company several times and they have finally come through on my non-delivered orderMy items arrived today July and everything fitsOPSGEAR has fulfilled their obligation to me and I am satisfied with the resultThey got to keep my money and I got my stuffHat's off to their CSR, Erik, his boss should be proud.I would like to close this complaint and indicate I'm finally a satisfied customer Sincerely, Christopher L [redacted]
Hello [redacted] , I am looking in to your orderI am not sure why you have not gotten tracking yetI have been unable to find any emails from the email address on your orderI will looking further to see what happenedI will have an update for you tomorrowI send you an email to the email address that we have on file as there is no way to update you here once I submit this responseI am very sorry for the delay that you have experiencedI will make sure to get this corrected and keep you updated Thank you kindly
Hello [redacted] , I apologize for your frustrationPlease know that we did ship your orderThe tracking show that it is in Jamaica, NYThe departure point for items being shipped out to the US to EgyptWe have contacted USPS they have stated that your package is in transitOnce a package leaves our facility it is in the hands of USPS and we have no control at that pointWe are unable to cancel your order as it has shipped and it in transit to you verified by the United States Post OfficeAs soon as you receive the package if you do not want it please return to senderPlease let us know via [email protected] or call 801-936-and we will make sure that you refund is processed as soon as it is in route back to usAgain I am very sorry for the inconvience and frustration that this has causeWe do send out a confirmation email that does state that international orders can take up to days or long to get shipped out Thank you for your paticence and understanding
Hello, On 07/09/I made an online purchase of $worth of gear from Opsgear When I hadn't received a tracking number or the gear after a weeks, I contacted them On 07/18/they sent me half of my order, and told me they didn't know when the other half of my order would be back in stock On 07/21/they offered to refund our money and cancel our order, which we agreed to Between the 21st and the 26th I emailed the four times, and phoned them almost a dozen times, asking how long it would take to cancel the order and issue the refund The phone was never answered On the 26th, they responded by email and said the order was being cancelled and our refund would be issued within a day We've still yet to receive confirmation that the order was cancelled and the refund issued I explained to them that if I didn't receive the gear or a refund, I would lose my job As veterans, and suppliers of law enforcement, they should understand and appreciate the time
Hello [redacted] , I do apologizeI am not finding any emails from youI see that you have messaged through our chatPlease know that goes in to our support system if no one is availableif there are several messages we will answer only one if they are separate ticketsI know that josh has been work on you order this morningI will make sure to find what why your order has not shipped yetI am sorry for the delayWe are in the process in relocating our main headquarters I will make sure that Josh follow up and we will get your order out Please let me know if there is anything else that I can assist you withHave a great day! Amy
Hi, Greg,I'm sorry for the delay in getting your product to you, and appreciate your patience with us I do show that your Med Kit was delivered 7/3/ [redacted] I have contacted our other warehouse to see where your Condor Plate Carrier is, and will update you as soon as I have a response.Once again, I apologize for the delay!
I made a purchase from this businesss on August in the amount of $87.99, As of today's date I have not received my product I have attempted to contact this business, they have a voice messaging system only and I was left no choice but to leave a message I ave done so multiple times, and have received on y call back from them stating that they would be sending my product, and that they were sorry as they had internal problems that resulted in my product not being shipped When I was on he pone with that person, I told them I looked forward to hearing from then the next day with the shipping information - they did not contact me with that information I have called back to attempt to get shipping information to get no response from the company I have been charged for a product I have not received I ask that they get me my product immediately or refund my monies immediately
Hello ***, Please email me direct and we will get this taken care ofI see a couple of different emails used and none from the email in which the order was placedI will be watching for your emailI would like to get this correct today if possible Thank you kindly, Amy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like a refund! Sincerely, [redacted]
Hello [redacted] ,I do apologize for the delay and loss in communicationYou order has been updated with the tracking numberJust it case it goes to junk mail your tracking number is [redacted] Please let me know of there is anything else I can assist you withI hope that you have a great day and an amazing weekend! Thank you kindly Amy
Revdex.com: If you could please just send out the coins again, I would be okay with thatIf in that time I receive the previous shipment I will promptly return the items I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Hello ***, I have looked in to your orderI see that you messaged us on our chat systemI do apologize those when unansweredWe have gotten slightly backloggedI see that your order is set to ship out in the next batch I should have tracking to you this weekI will make sure that you are emailed that tracking as soon as I hear back from our warehousePlease let me know if there is anything else I can assist you with Thank you kindly for you patience and understanding Amy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It has been frustrating, and communicating the move would have helped avoid this process Sincerely, [redacted]
I have forward the email to both of those email addressesPlease respond to that email before rejecting this response and we can work on getting this fixedPlease contact your postal service and see if they still have this package please
I am looking into this to see what is going on I apologize for the delay in shipment and hope to have this resolved quickly for the customer!
Complaint: [redacted] I am rejecting this response because: I have been waiting two months for this orderI have already ordered and been shipped a substitute product from another companyThe fact that OpsGear states they have had no response from me is an outright lie, and I do not wish to do business with a company of such low moral standards and poor customer service skillsI have replied to "J Z's" response asking if I want the order shippedI have stated again that I do not want this order and to refund my purchase amount in fullI have attached screenshots of the conversation history provided by opsgearThey show that on multiple occasions I have tried to contact them for resolution with no acceptable response Sincerely, Jesse S [redacted]
I apologize for the delay in the processing of the refund! The refund has been processed and should be credited to the credit card within 3-business days It depends on the financial institution Once again, I apologize!
Good Morning ***, I do apologize for the delay and lack in communicationWe have been in the process of movingYour order has shipped your tracking number is [redacted] I am looking in to exactly what happenedWhen you call in if you leave a message we do our best to make sure you are contacted with in hours excluding weekend and holidays as we are closed Please let me know if there is anything else I can assist you withHave a great dayAmy
Complaint: [redacted] I am rejecting this response because: Again simple communications this buisness makes excuses for their ineptitued and lack of communication, as Istated in my e mail that the business FAILED in providing a service I paid for, repeated e mail go unamswered and the standard check for "Spam" reply is givenIt is sad that I had to resort to this to get some sort of action, the items are now usless to me as I stated in all my previous e mails that I need all thre by 8/1/i ordered them on 6/24/with more than enough time, if your company would have told me they were not in stock and backorfdered and given me the decency to get them elswhere I would not have had to go out this past saturday and purchase the two that I never receivedNow you decide to provide a tracking number and that I will receive them this Friday! it is incredible how a person thinks that this is a way to run a buisness, god knows what type of hedache I am going to have to go through to return these two items that have been allegedly "Shipped" Sincerely, [redacted]
RevDex.com: I have contacted the company several times and they have finally come through on my non-delivered orderMy items arrived today July and everything fitsOPSGEAR has fulfilled their obligation to me and I am satisfied with the resultThey got to keep my money and I got my stuffHat's off to their CSR, Erik, his boss should be proud.I would like to close this complaint and indicate I'm finally a satisfied customer Sincerely, Christopher L [redacted]
Hello [redacted] , I am looking in to your orderI am not sure why you have not gotten tracking yetI have been unable to find any emails from the email address on your orderI will looking further to see what happenedI will have an update for you tomorrowI send you an email to the email address that we have on file as there is no way to update you here once I submit this responseI am very sorry for the delay that you have experiencedI will make sure to get this corrected and keep you updated Thank you kindly
Hello [redacted] , I apologize for your frustrationPlease know that we did ship your orderThe tracking show that it is in Jamaica, NYThe departure point for items being shipped out to the US to EgyptWe have contacted USPS they have stated that your package is in transitOnce a package leaves our facility it is in the hands of USPS and we have no control at that pointWe are unable to cancel your order as it has shipped and it in transit to you verified by the United States Post OfficeAs soon as you receive the package if you do not want it please return to senderPlease let us know via [email protected] or call 801-936-and we will make sure that you refund is processed as soon as it is in route back to usAgain I am very sorry for the inconvience and frustration that this has causeWe do send out a confirmation email that does state that international orders can take up to days or long to get shipped out Thank you for your paticence and understanding
Hello, On 07/09/I made an online purchase of $worth of gear from Opsgear When I hadn't received a tracking number or the gear after a weeks, I contacted them On 07/18/they sent me half of my order, and told me they didn't know when the other half of my order would be back in stock On 07/21/they offered to refund our money and cancel our order, which we agreed to Between the 21st and the 26th I emailed the four times, and phoned them almost a dozen times, asking how long it would take to cancel the order and issue the refund The phone was never answered On the 26th, they responded by email and said the order was being cancelled and our refund would be issued within a day We've still yet to receive confirmation that the order was cancelled and the refund issued I explained to them that if I didn't receive the gear or a refund, I would lose my job As veterans, and suppliers of law enforcement, they should understand and appreciate the time
Hello [redacted] , I do apologizeI am not finding any emails from youI see that you have messaged through our chatPlease know that goes in to our support system if no one is availableif there are several messages we will answer only one if they are separate ticketsI know that josh has been work on you order this morningI will make sure to find what why your order has not shipped yetI am sorry for the delayWe are in the process in relocating our main headquarters I will make sure that Josh follow up and we will get your order out Please let me know if there is anything else that I can assist you withHave a great day! Amy
Hi, Greg,I'm sorry for the delay in getting your product to you, and appreciate your patience with us I do show that your Med Kit was delivered 7/3/ [redacted] I have contacted our other warehouse to see where your Condor Plate Carrier is, and will update you as soon as I have a response.Once again, I apologize for the delay!
I made a purchase from this businesss on August in the amount of $87.99, As of today's date I have not received my product I have attempted to contact this business, they have a voice messaging system only and I was left no choice but to leave a message I ave done so multiple times, and have received on y call back from them stating that they would be sending my product, and that they were sorry as they had internal problems that resulted in my product not being shipped When I was on he pone with that person, I told them I looked forward to hearing from then the next day with the shipping information - they did not contact me with that information I have called back to attempt to get shipping information to get no response from the company I have been charged for a product I have not received I ask that they get me my product immediately or refund my monies immediately
Hello ***, Please email me direct and we will get this taken care ofI see a couple of different emails used and none from the email in which the order was placedI will be watching for your emailI would like to get this correct today if possible Thank you kindly, Amy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like a refund! Sincerely, [redacted]
Hello [redacted] ,I do apologize for the delay and loss in communicationYou order has been updated with the tracking numberJust it case it goes to junk mail your tracking number is [redacted] Please let me know of there is anything else I can assist you withI hope that you have a great day and an amazing weekend! Thank you kindly Amy
Revdex.com: If you could please just send out the coins again, I would be okay with thatIf in that time I receive the previous shipment I will promptly return the items I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]