I placed a order back on July 23rd, 2016, my order # [redacted] I have sent messages regarding my order and out of the only have been met with response from Joshwhen I log in to look at my order it says it has been shipped and when I contacted josh he assured me I would be receiving a tracking number for my order it is now August 23rd, All I want is my orderIf this gets resolved I will all to happy to leave positive feedbackBut this is now getting ridiculous and I wish I saw the shipping reviews before I place my order, I even messaged Joshua last night regarding this and with out contacting me closed out my ticketThis is not how you do business
Complaint: [redacted] I am rejecting this response because: I contacted my financial institution again and they have no record of any transaction pending or otherwise, so I feel that this again is absolutely false Additionally, I would have no confidence that this is in any way true because during every correspondence it is always another 7-or 3-or 3-business days Not once has "OpsGear" followed through on any one of their promises and their word holds no merit The complaints have been filed and the charges disputed with my financial institution Records are being generated with the consumer protection bureau and is being ear marked as fraudulent business practice Sincerely, [redacted]
I apologize for the delay in getting your prize sent to youIn following up with the warehouse, we were informed that the color you chose is backordered for another 5-weeks I'm sorry that was not communicated to you It is available, however, in OD and Coyote Would you like us to make the substitution for you? Please advise so we can get this matter resolved for you
I purchased a boot from this company on June 24th The product was not used in an aggressive manner, even though it is advertised as a durable bootJust under two months went by, I used this boot off and on over that time frame, and I noticed a clicking coming from the bootsI wasn’t sure what it was and continued to wear the next couple daysThe sound persisted and I examined the boot further and noticed that the sound was coming from the hard insole of the boot and it had cracked and the clicking noise was the two parts of the sole snapping as they met when I walked in the bootI emailed their support department where I was told that they were sorry about the issue and would get a replacement out to me right away and they will get back to me with a tracking numberWell, that was great but then I waited several days and asked for a follow upThey responded several days later and said they are working on that replacement and will get back to me with further shipping details
On July 2, I ordered from Opsgear and they processed a payment of $ I received a shipping confirmation the following day July 3, stating that "your order is on it's way." I received no tracking number once this was sentAt the time of order, all products were listed as "In Stock"When the order never arrived I contacted them for an order status on July 8, I have called numerous time and never had anyone pick up other than a voicemail serviceI sent an email and was surprised to receive a reply, July 9, 2016, that my order was delayed and would be shipped in a week or twoI have since sent over email requesting an order status/delivery or a refundI have not had a reply to any other email in over a month (days) On the Opsgear website it shows that my order has been shipped yet I have not received a tracking number of this order
Hello ***, I assured you we are a real company and we are not trying to scam anyoneI truly understand your concernsOur warehouse has gotten a bit backed upYour order will be shipping out this week if it has not ship yetI will have you a tracking this weekI show that it has been processed it takes 24-hour for us to receive the trackingIf you would like to contact us via phone you can call 801-936-ex Josh or 801-936-ex Amy
Good Morning ***, I apologizeI have looked into your order and I see that your refund had not yet been processedI have gotten the processedYou should have received and email with the confirmationPlease know that it can take 5-business days for that to show in your accountAgain I am very sorry for your experienceI can't thank you enough for the patience that you have hadPlease let me know if there is anything else that I can assist you withHave an amazing day! Amy
I will be satisfied when I actually receive what I paid forI never received any email even when I placed the order nor have I had ANY emails as business claimed I will NEVER do business with this deceitful company again Thank you Revdex.com for what you have doneJust a mere response of any sort would have prevented the entire time wasteThank you again !!! [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to note that this is the first I have EVER heard that their warehouse in Georgia cannot ship to APO addressesIf I had known that initially I would not have felt the need to pursue this course of action in getting a refundFurthermore, it disappoints me that I had to state "I will be forced to pursue legal action" via email in order to warrant a response from Opsgear.com I had sent a couple of emails to the company's help desk/support service asking for any information regarding the status of my refund, but once I said "I will be forced to pursue legal action" I had a response within minutesThank you for helping to ensure this process was completed, I will never again do business with this company Very Respectfully, [redacted] ***
Hello ***, I see that you have been in contact with Josh, Your order has already shippedYour tracking number is [redacted] If you would like to return it once it arrives please return it to OPSGEAR RMA [redacted] South Redwood RoadWoods Cross Ut As soon as we receive the items back we will process your refund.Please know that we have been out for the holiday weekendIt has taken us a bit to get caught up from extended weekend Thank you kindly
Hello [redacted] , I see that you have been refundedPlease allow 3-business days for you refund to show in your accountIt will all depend on your bankPlease let me know if there is anything else I can assist you withHave a great day! Thank you kindly, Amy
Hello, ***,I apologize profusely for the delay in getting your items shipped to you! It looks like the delay has been caused by the softshell jacket being on backorderWe will most certainly process your refund immediately I will need to issue you a check as the date for crediting your card has passed We usually don't do this but to show good faith and to help restore your confidence in us, we would like to offer you the merchandise you ordered at no cost to youWe would need to substitute the softshell jacket as we don't have an eta on it returning to stock Here is a link to a jacket we could send out to you today:http://www.opsgear.com/products/condor-summit-zero-lightweight-soft-shell-...⇄ could also have the fleece pullover shipped by tomorrowPlease let me know if you would like us to proceed with these actions for youSo you know, we have been implementing a lot of changes in our inventory tracking system, and have changed our email and phone systems to better serve our customers I apologize for the issues you have had with usWe are working hard to make sure things like this don't happen again.Thank you for your service!
Complaint: [redacted] I am rejecting this response because: I will accept once I receive my valid tracking number plus something showing that whats being shipped is the correct order Sincerely, [redacted] ***
ordered a bag almost a month a go and they still haven't even ship it yetI have been emailing and calling them with no respond, but they sure took my money right away
I placed an order and paid $for the orderI upgraded shipping to $and emailed and called the customer service number explaining that if the one item could not ship out I would like a credit for all itemsThey shipped a hat on upgraded shippingThey have yet to send the last items as they are stuck in transit for weeksI have called numerous times and emailed numerous times and have yet to receive a full creditThis company is a scam and horrible
Order a product from this company, and was given shipping confirmation days agoSince then I have not received tracking numbers, nobody at their customer service number answers the phoneIf you leave a message, no return call is receivedEmail requests for the status of my order go unanswered, as well as requests for my money to be refundedI believe this company is operating in an unlawful manner, as this seems to be par for their practices considering this has happened to almost everyone who has purchased from this company
Hello ***, I apologize for the delay, I have found that there was an issue when the PO was sent over to the warehouseYour order shipped out yesterdayYour tracking number is [redacted] Please let me know if there is anything else we can assist you withHave a great day!
Hello ***, I do apologize for the delayI have gotten a bit behind and I have been trying to catch upI did get your email yesterdayI have canceled your order and I did issue you a refund per your requestI did take care of that as soon as I got your emailPlease let me know if there is anything else I can assist you withI hope that you have a great day! Thank you kindly Amy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partially satisfactory to me I have received of items that I had ordered with an email from the company stating I would be given an ETA on the remaining itemsTo date, I have not received said email so I would like to keep complaint open if possible until such time that said email containing ETA of remaining items is received Sincerely, [redacted] ***
Hello [redacted] ,I do apologizeI am nit finding any emails from youI see that you did try and message through our chatOne was asking about your order the next was a threatThat goes in to our email support which is answered within hoursI am not sure what address you are looking atWe are currently in the process of relocating our headquarterOur new address is s Redwood Road Woods Cross Utah Our old address that we are moving from is w Center Street Suite North Salt Lake Utah I will find out what is going on with your order and You will be emailed a tracking number shortly
I placed a order back on July 23rd, 2016, my order # [redacted] I have sent messages regarding my order and out of the only have been met with response from Joshwhen I log in to look at my order it says it has been shipped and when I contacted josh he assured me I would be receiving a tracking number for my order it is now August 23rd, All I want is my orderIf this gets resolved I will all to happy to leave positive feedbackBut this is now getting ridiculous and I wish I saw the shipping reviews before I place my order, I even messaged Joshua last night regarding this and with out contacting me closed out my ticketThis is not how you do business
Complaint: [redacted] I am rejecting this response because: I contacted my financial institution again and they have no record of any transaction pending or otherwise, so I feel that this again is absolutely false Additionally, I would have no confidence that this is in any way true because during every correspondence it is always another 7-or 3-or 3-business days Not once has "OpsGear" followed through on any one of their promises and their word holds no merit The complaints have been filed and the charges disputed with my financial institution Records are being generated with the consumer protection bureau and is being ear marked as fraudulent business practice Sincerely, [redacted]
I apologize for the delay in getting your prize sent to youIn following up with the warehouse, we were informed that the color you chose is backordered for another 5-weeks I'm sorry that was not communicated to you It is available, however, in OD and Coyote Would you like us to make the substitution for you? Please advise so we can get this matter resolved for you
I purchased a boot from this company on June 24th The product was not used in an aggressive manner, even though it is advertised as a durable bootJust under two months went by, I used this boot off and on over that time frame, and I noticed a clicking coming from the bootsI wasn’t sure what it was and continued to wear the next couple daysThe sound persisted and I examined the boot further and noticed that the sound was coming from the hard insole of the boot and it had cracked and the clicking noise was the two parts of the sole snapping as they met when I walked in the bootI emailed their support department where I was told that they were sorry about the issue and would get a replacement out to me right away and they will get back to me with a tracking numberWell, that was great but then I waited several days and asked for a follow upThey responded several days later and said they are working on that replacement and will get back to me with further shipping details
On July 2, I ordered from Opsgear and they processed a payment of $ I received a shipping confirmation the following day July 3, stating that "your order is on it's way." I received no tracking number once this was sentAt the time of order, all products were listed as "In Stock"When the order never arrived I contacted them for an order status on July 8, I have called numerous time and never had anyone pick up other than a voicemail serviceI sent an email and was surprised to receive a reply, July 9, 2016, that my order was delayed and would be shipped in a week or twoI have since sent over email requesting an order status/delivery or a refundI have not had a reply to any other email in over a month (days) On the Opsgear website it shows that my order has been shipped yet I have not received a tracking number of this order
Hello ***, I assured you we are a real company and we are not trying to scam anyoneI truly understand your concernsOur warehouse has gotten a bit backed upYour order will be shipping out this week if it has not ship yetI will have you a tracking this weekI show that it has been processed it takes 24-hour for us to receive the trackingIf you would like to contact us via phone you can call 801-936-ex Josh or 801-936-ex Amy
Good Morning ***, I apologizeI have looked into your order and I see that your refund had not yet been processedI have gotten the processedYou should have received and email with the confirmationPlease know that it can take 5-business days for that to show in your accountAgain I am very sorry for your experienceI can't thank you enough for the patience that you have hadPlease let me know if there is anything else that I can assist you withHave an amazing day! Amy
I will be satisfied when I actually receive what I paid forI never received any email even when I placed the order nor have I had ANY emails as business claimed I will NEVER do business with this deceitful company again Thank you Revdex.com for what you have doneJust a mere response of any sort would have prevented the entire time wasteThank you again !!! [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to note that this is the first I have EVER heard that their warehouse in Georgia cannot ship to APO addressesIf I had known that initially I would not have felt the need to pursue this course of action in getting a refundFurthermore, it disappoints me that I had to state "I will be forced to pursue legal action" via email in order to warrant a response from Opsgear.com I had sent a couple of emails to the company's help desk/support service asking for any information regarding the status of my refund, but once I said "I will be forced to pursue legal action" I had a response within minutesThank you for helping to ensure this process was completed, I will never again do business with this company Very Respectfully, [redacted] ***
Hello ***, I see that you have been in contact with Josh, Your order has already shippedYour tracking number is [redacted] If you would like to return it once it arrives please return it to OPSGEAR RMA [redacted] South Redwood RoadWoods Cross Ut As soon as we receive the items back we will process your refund.Please know that we have been out for the holiday weekendIt has taken us a bit to get caught up from extended weekend Thank you kindly
Hello [redacted] , I see that you have been refundedPlease allow 3-business days for you refund to show in your accountIt will all depend on your bankPlease let me know if there is anything else I can assist you withHave a great day! Thank you kindly, Amy
Hello, ***,I apologize profusely for the delay in getting your items shipped to you! It looks like the delay has been caused by the softshell jacket being on backorderWe will most certainly process your refund immediately I will need to issue you a check as the date for crediting your card has passed We usually don't do this but to show good faith and to help restore your confidence in us, we would like to offer you the merchandise you ordered at no cost to youWe would need to substitute the softshell jacket as we don't have an eta on it returning to stock Here is a link to a jacket we could send out to you today:http://www.opsgear.com/products/condor-summit-zero-lightweight-soft-shell-...⇄ could also have the fleece pullover shipped by tomorrowPlease let me know if you would like us to proceed with these actions for youSo you know, we have been implementing a lot of changes in our inventory tracking system, and have changed our email and phone systems to better serve our customers I apologize for the issues you have had with usWe are working hard to make sure things like this don't happen again.Thank you for your service!
Complaint: [redacted] I am rejecting this response because: I will accept once I receive my valid tracking number plus something showing that whats being shipped is the correct order Sincerely, [redacted] ***
ordered a bag almost a month a go and they still haven't even ship it yetI have been emailing and calling them with no respond, but they sure took my money right away
I placed an order and paid $for the orderI upgraded shipping to $and emailed and called the customer service number explaining that if the one item could not ship out I would like a credit for all itemsThey shipped a hat on upgraded shippingThey have yet to send the last items as they are stuck in transit for weeksI have called numerous times and emailed numerous times and have yet to receive a full creditThis company is a scam and horrible
Order a product from this company, and was given shipping confirmation days agoSince then I have not received tracking numbers, nobody at their customer service number answers the phoneIf you leave a message, no return call is receivedEmail requests for the status of my order go unanswered, as well as requests for my money to be refundedI believe this company is operating in an unlawful manner, as this seems to be par for their practices considering this has happened to almost everyone who has purchased from this company
Hello ***, I apologize for the delay, I have found that there was an issue when the PO was sent over to the warehouseYour order shipped out yesterdayYour tracking number is [redacted] Please let me know if there is anything else we can assist you withHave a great day!
Hello ***, I do apologize for the delayI have gotten a bit behind and I have been trying to catch upI did get your email yesterdayI have canceled your order and I did issue you a refund per your requestI did take care of that as soon as I got your emailPlease let me know if there is anything else I can assist you withI hope that you have a great day! Thank you kindly Amy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partially satisfactory to me I have received of items that I had ordered with an email from the company stating I would be given an ETA on the remaining itemsTo date, I have not received said email so I would like to keep complaint open if possible until such time that said email containing ETA of remaining items is received Sincerely, [redacted] ***
Hello [redacted] ,I do apologizeI am nit finding any emails from youI see that you did try and message through our chatOne was asking about your order the next was a threatThat goes in to our email support which is answered within hoursI am not sure what address you are looking atWe are currently in the process of relocating our headquarterOur new address is s Redwood Road Woods Cross Utah Our old address that we are moving from is w Center Street Suite North Salt Lake Utah I will find out what is going on with your order and You will be emailed a tracking number shortly