Good Morning, I apologizeWe have had issues with our help desk softwareWe have since change and it is working much betterI have looked in to you orderPlease know that we are not responsible for any duty fee or taxes on orders shipped internationallyThose are collect by your country Looking in to your order we are still waiting for the returnI am looking in to this further to see what may have happenedWe process the refunds as soon as the returns arriveI will email you via our support to get this taken care of right awayPlease contact you postal service to ensure that it was returned to sender
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that these steps are satisfactory to me at this time BUT I reserve the right to keep this matter open until the item has been delivered and has been found to meet advertised specifications Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Hello ***, I do apologizeyour tracking number was sent to you on 7/as promisedI see that your package is in route and will arrive to you tomorrowYou tracking number is [redacted] [redacted] Have a great day!
Complaint: [redacted] I am rejecting this response because: Once again, opsgear failed to meet their deadlinesThey stated in their response that I would have a tracking number by Friday (8/12/2016)I would assume that would also mean my order had been shippedBut to no avail, no order or tracking number was provided Sincerely, [redacted]
Hello [redacted] , I do see that you have been refunded for the items that were delayed You were refunded $Please allow 5-Business day to show in you accountIt will depend on you bankPlease let me know if there is anything else I can assist you with Have a great day!
Ordered product over weeks ago and I have not received it I've called and emailed several times with no progress Last email, I ask for a refund & nothing is happening
I ordered items from the company website on January Since that time the customer service department stated they would resolve the issue in a quick mannerSince that time I have received zero updates on the wereabouts of my orderI have attempted multiple times through both email and phone to contact the companyI have not received any customer support I wish to resolve this issue receive the items that I ordered and paid for
Your order was delivered on March We will issue you a refund for the items as soon as we receive the item backPlease use this link for the returnhttps://www.opsgear.com/a/returns Once we receive the items back we will issues you a refund
We apologize for the lack of communication on our part, although I find he was responded to by of our customer service reps, and I apologize for not responding to his voicemails That is not how we like to treat our customers, and I'm sorry this has been this customer's experience with us.It looks like everything but the rucksack has shipped and we are just waiting on a reply from the customer on whether he still wants it or not If not, we are happy to process a refund for the rucksack
I ordered a shirt and pair of pants from opsgear on August 30thI received the pants but the shirt did not come, I contacted them about it and they said they would be shipping the shirt in the next week, I waited for it to sent but it never did so I sent them countless messages and emails before they would respond and they said they would send it asap, it still has not been sent
Hello [redacted] , I do apologize for the delayI have looked in to your order and I did find that the Condor CS-that you ordered was on backorderI was able to find oneI got that shipped as soon as I got itI am very sorry for the delayI did see in the emails that you had gotten a holster and you no longer need the one that you orderedI will get the refunded for you right awayPlease let me know if there is anything else that we can assist you with Thank you for your paticence and understandingI hope that you have a great day!
Hi ***, I am so sorry for the loss in communication on your orderWe have contacted the warehouse and have found that the bag itself has been in backorderIt is due to ship to you on 11/I will keep you updatedAgain I apologize for the delay and the communication issuesWe will make sure that you get the tracking as soon as it ships out Please let us know if there is anything else I we can assist you with
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Monte W***
I placed an order (order# [redacted] ) on June 01, They processed my payment of $on June 03, As of today, I still have not received my orderAt the time of order, all products were listed as "In Stock"I have called countless times and have yet to reach anyone at the businessOPSGEAR has yet to return my callsThey did send an email about a week ago that the whole process is delayed but no other detailsI attempted to cancel my order and ask for a full refund and have yet to hear back from a real person
I show the vest was delivered 4/10/via UPS # [redacted] Because of the age of the order, we will have to issue a check for the $ We apologize profusely for all of the delays and issues the customer has had with this order! It has always been our intention to make things right with all of our customers, and hope this matter can be resolved quickly and to the customer's satisfaction
[redacted] , I do apologize for the delay we have been in the process of relocating our main headquartersWe are also not in the weekends and holidaysYour refund has been processedPlease let me know if there is anything else I can assist you withThank you kindly, Amy
Our records show that the customer had been responded to on 6/5/2015, 6/8/2015, 6/10/2015, 6/11/2015, and 6/16/by various members of our customer support team We apologize for the delay in shipment and are attempting to contact the warehouse to see what the issue is We will update the customer as soon as we know
Hello ***, I am so sorry for the delayYour replacement is coming direct from They shut done the warehouse for shipments for the most part of OctoberThey are getting the orders out nowI will make sure that you are updated with the tracking shortlyPlease let me know if there is anything else that I can assist you withHave a wonderful day! Thank you kindly for you paticence and understandingAmy
The customer didn't receive his item as they were backordered and he didn't want to wait for them to return to stock We offered a substitute and a gift card, and both were rejected We are unable to do anything at this point for the customer as he has filed a chargeback which will take care of his refund.We apologize for the delay and any inconvenience it caused!
Good Morning, I apologizeWe have had issues with our help desk softwareWe have since change and it is working much betterI have looked in to you orderPlease know that we are not responsible for any duty fee or taxes on orders shipped internationallyThose are collect by your country Looking in to your order we are still waiting for the returnI am looking in to this further to see what may have happenedWe process the refunds as soon as the returns arriveI will email you via our support to get this taken care of right awayPlease contact you postal service to ensure that it was returned to sender
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that these steps are satisfactory to me at this time BUT I reserve the right to keep this matter open until the item has been delivered and has been found to meet advertised specifications Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Hello ***, I do apologizeyour tracking number was sent to you on 7/as promisedI see that your package is in route and will arrive to you tomorrowYou tracking number is [redacted] [redacted] Have a great day!
Complaint: [redacted] I am rejecting this response because: Once again, opsgear failed to meet their deadlinesThey stated in their response that I would have a tracking number by Friday (8/12/2016)I would assume that would also mean my order had been shippedBut to no avail, no order or tracking number was provided Sincerely, [redacted]
Hello [redacted] , I do see that you have been refunded for the items that were delayed You were refunded $Please allow 5-Business day to show in you accountIt will depend on you bankPlease let me know if there is anything else I can assist you with Have a great day!
Ordered product over weeks ago and I have not received it I've called and emailed several times with no progress Last email, I ask for a refund & nothing is happening
I ordered items from the company website on January Since that time the customer service department stated they would resolve the issue in a quick mannerSince that time I have received zero updates on the wereabouts of my orderI have attempted multiple times through both email and phone to contact the companyI have not received any customer support I wish to resolve this issue receive the items that I ordered and paid for
Your order was delivered on March We will issue you a refund for the items as soon as we receive the item backPlease use this link for the returnhttps://www.opsgear.com/a/returns Once we receive the items back we will issues you a refund
We apologize for the lack of communication on our part, although I find he was responded to by of our customer service reps, and I apologize for not responding to his voicemails That is not how we like to treat our customers, and I'm sorry this has been this customer's experience with us.It looks like everything but the rucksack has shipped and we are just waiting on a reply from the customer on whether he still wants it or not If not, we are happy to process a refund for the rucksack
I ordered a shirt and pair of pants from opsgear on August 30thI received the pants but the shirt did not come, I contacted them about it and they said they would be shipping the shirt in the next week, I waited for it to sent but it never did so I sent them countless messages and emails before they would respond and they said they would send it asap, it still has not been sent
Hello [redacted] , I do apologize for the delayI have looked in to your order and I did find that the Condor CS-that you ordered was on backorderI was able to find oneI got that shipped as soon as I got itI am very sorry for the delayI did see in the emails that you had gotten a holster and you no longer need the one that you orderedI will get the refunded for you right awayPlease let me know if there is anything else that we can assist you with Thank you for your paticence and understandingI hope that you have a great day!
Hi ***, I am so sorry for the loss in communication on your orderWe have contacted the warehouse and have found that the bag itself has been in backorderIt is due to ship to you on 11/I will keep you updatedAgain I apologize for the delay and the communication issuesWe will make sure that you get the tracking as soon as it ships out Please let us know if there is anything else I we can assist you with
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Monte W***
I placed an order (order# [redacted] ) on June 01, They processed my payment of $on June 03, As of today, I still have not received my orderAt the time of order, all products were listed as "In Stock"I have called countless times and have yet to reach anyone at the businessOPSGEAR has yet to return my callsThey did send an email about a week ago that the whole process is delayed but no other detailsI attempted to cancel my order and ask for a full refund and have yet to hear back from a real person
I show the vest was delivered 4/10/via UPS # [redacted] Because of the age of the order, we will have to issue a check for the $ We apologize profusely for all of the delays and issues the customer has had with this order! It has always been our intention to make things right with all of our customers, and hope this matter can be resolved quickly and to the customer's satisfaction
[redacted] , I do apologize for the delay we have been in the process of relocating our main headquartersWe are also not in the weekends and holidaysYour refund has been processedPlease let me know if there is anything else I can assist you withThank you kindly, Amy
Our records show that the customer had been responded to on 6/5/2015, 6/8/2015, 6/10/2015, 6/11/2015, and 6/16/by various members of our customer support team We apologize for the delay in shipment and are attempting to contact the warehouse to see what the issue is We will update the customer as soon as we know
Hello ***, I am so sorry for the delayYour replacement is coming direct from They shut done the warehouse for shipments for the most part of OctoberThey are getting the orders out nowI will make sure that you are updated with the tracking shortlyPlease let me know if there is anything else that I can assist you withHave a wonderful day! Thank you kindly for you paticence and understandingAmy
The customer didn't receive his item as they were backordered and he didn't want to wait for them to return to stock We offered a substitute and a gift card, and both were rejected We are unable to do anything at this point for the customer as he has filed a chargeback which will take care of his refund.We apologize for the delay and any inconvenience it caused!