Origami Owl

Dear [redacted] Firstly, I'd like to apologize on behalf of Origami Owl for the problems you have experienced.  I'd also like to take this time to inform you that I will be sending you a separate email detailing your order and tracking number for your package.  Thank...

you. Sincerely,[redacted]

Dear Revdex.com,Please note that we have reached out to [redacted] on this matter and are awaiting her response to make sure all has been taken care of.  Thank you.Best,[redacted]

Dear Revdex.com,Please note that Origami Owl has reached out [redacted] via Email today to assist her with this complaint.  We are working diligently to get to the bottom of this and make it right.Thank you,[redacted]

Good Morning [redacted]:I do apologize for my delay in response.  This request was accidentally filed in the incorrect folder.   My apologies.  I am working with our Inscriptions Team to assist with a replacement items.  As our current system does not allow a replacement order to be placed for an Inscriptions items, this is a manual process.  We are working diligently to address this hiccup in our system but request your patience during this transition.  I will follow up with you by close of business day Monday 04/13/15 once I have received additional clarification from the appropriate department.Thank you again for your patience.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Good Afternoon [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and request for you to please contact me directly at [redacted].[redacted] with your Gift Card Codes, SKU # of items, and Description of items you wish for replacement.  Once received we will be able to assist with the placement of your order.We appreciate your assistance and attention with this concern.  Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, youare hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Dear Revdex.com,I reached out to Ms. [redacted] on 12/29/2015 explaining the process and asked her to check her Junk Mail for the Return Merchandise Authorization.  I have yet to receive a response.  However, I did notice that tracking shows the returned merchandise is on its way.  I've informed...

our Returns Dept. to keep an eye for it.  Our Return processing time at the moment is under 24 hours, so the refund will be processed as soon as it arrives here.  Should there be any further questions, please contact me.  Thank you.Sincerely,Robert A[redacted]

Dear Revdex.com,Please note that we have reached out to [redacted] regarding this matter and are awaiting her response.Best,Robert A[redacted]

Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On January 31, 2015, our customer entered into a Cancel Anytime Lease Contract with DriveTime when she leased a 2005 Ford Freestar. The lease also came with a Life...

of Lease Warranty. Attached you will find the Cancel Anytime Lease Contract and Life of Lease Warranty for your reference.On February 6, 2015, our customer called in regards to not having a vehicle while her vehicle was in the repair facility. Lease contracts do not come with any type of rental assistance; however, as a one-time exception, we offered rental reimbursement of up to $25.99 per day during the time the vehicle was in the repair facility.On February 7, 2015, our customer called in regarding the rental reimbursement. She advised that she could not afford to pay for the rental up front. We advised that we could assist her by providing a per diem account credit of $72.73 for the five days the vehicle was in the repair facility. We also credited the account $75.00 for the tow our customer paid for out of pocket.On February 20, 2015, our customer informed us that the vehicle was not starting and had to go back to the repair facility.On February 23, 2015, our customer informed us that the vehicle was still in the repair facility and a diagnostic was being conducted. We advised that once the diagnosis was called into [redacted], we would review for possible assistance. We advised that a per diem account credit could be offered.On February 26, 2015, our customer called in regarding the additional per diem credit. However, the repair facility was still waiting on the radio part to arrive. Our customer resumed possession of the vehicle until the part arrived. We decided to wait until all of the repairs were completed before submitting for the last credit.At this time, the per diem credits are the only assistance we have available to our customer. Once the remaining repair is completed on the vehicle, we will submit for the final credit to the account.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
The business has issued me a refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I've read through the policies and procedures along with the attached information and I still feel that the company isn't providing acquitted information nor are they being fair about there offer.Yes, they should take the retired items back, since they were returned within the time frame, and it shouldn't be held against me that they didn't go through the product till 3 months after they received it.  I also feel that they other product should be excepted since it two was within the one year of purchase.When I decided to close my account, I called and as told the steps to go through, which I did.  I had to call and email multiple times to get the form that I need to return the items.  After receiving the form, I noticed that the order numbers were needed and unfortunately at that time I was no longer able to log in to provide this information.  So it's my opinion that they are just choose what ever date they want to say the item was purchased instead of looking at the real facts. The sheet that they've attached showing the returned items, I'm unsure of how they are determining the dates of purchase.  Some show that they came from a kit, which how is that possible when I was a part of the company for 2 years.  All those items that we're purchased within the year that they asked, but for whatever reason they don't feel that is true.As I explained, I've got over $500 in inventory and no way to get rid of it.  The policy says I can't sell it on other sites like [redacted] and other designers aren't interested in purchasing the items.  I feel it's the responsibility of the business to take the items back if they feel it's best that they control how it's being sold.  When I called about returning these items, I was never told that I was going to have any issue, nor was I told that the 3 times that I called to check on what was going on.I'm hurt that after you work for someone for 2 years and made them a good bit of money that this is how they treat you.
Regards,
[redacted]

I have reviewed [redacted] complaint and after checking her account history I have found that the missing item has already been reshipped out to her with order # [redacted].  According to the order’s tracking number [redacted], the items is set to be received today.  If there...

is anything else you would like to do pertaining to this complaint, please let me know.

Good Afternoon [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I found our Designer Care team assisted with completing the replacement order for your free item as of 12/18/14 and can view [redacted] Tracking #[redacted] confirming delivery.  I do apologize for the delay in ordering.  We are aware we have had an abundance of orders during our holiday season and have attempted to fulfill all orders within the appropriate time frames.  Again I do apologize for any inconvenience this may have caused.  We truly appreciate your patience while we complete this process.Please let us know if you have any further issues with your items.  Have a blessed day!

Dear [redacted],Thank you for bringing this to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with the company.  At this time I would like to assist with resolving this issue in an efficient and timely matter.I have reviewed your...

complaint and will immediately notify Origami Owl's Designer Care representatives to have them ship you out (1) [redacted] - December Crystal Birthstone by Swarovski® - Blue Zircon.Should you have any further questions, please contact me at [email protected],[redacted]|  Compliance Coordinator Origami Owl® Legal Department[redacted] [redacted], [redacted]CONFIDENTIALITYNOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, LLC, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  Due to a company wide system update we have experienced a few unforeseen system limitation.  I have reviewed...

the information provided and confirmed the following information. Designer received promotion for the Into the Vault as O2 is retiring a few product lines.Designers were advised for every $1.00 spent they will receive a 1 Personal Volume (PV).Offer was also provided to customers to place an order for items that were going to retire.  Customers did not receive same discounted pricing.  Same PV remained on discounted orders.    Ms. ** placed Retail Order #[redacted] This is where the issue lies.  As Ms. ** placed a retail order via her online replicated website and not an internal Designer order,  she did not receive the discounted pricing for the order but received the lowered PV for the items that are retiring.        Designer ordered 18 Into the Vault Items totaling 78 PV       QTY - ITEM # - RETAIL COST - Designer COST - PV TOTAL - 1 – CH1622 – $5.00 - $1.00 – 1PV     - 1 – CH6009 – $5.00 - $1.00 – 1 PV    - 2 – CH6001 – $5.00 - $1.00 – 1PV    - 2 – CH9011 – $5.00 - $1.00 – 1 PV - 1 – PS3010 – $9.00 - $2.00 – 2 PV     - 3 – PS3007 – $9.00 - $2.00 – 2PV       - 2 – LK1006 – $20.00 - $8.00 – 8 PV - 6 – LK1007 - $24.00 - $8.00 – 8PV Total:  78 PV8 remaining items were items currently listed in catalog and Designer paid full retail pricing. Normal PV was provided for these remaining items.     - Total PV of 132.50 is correctWe understand your frustration as an Independent Designer dealing with the changes to our system and again apologize for our lengthy hold time while we address these matters with our Designers.  We appreciate all feedback from our Independent Designers but request our Designers to keep in mind of our companies mission, to be a force for good; to love, inspire & motivate people of all ages to reach their dreams & empower them to make a difference in the lives of others.  We also expect our Designers to uphold the highest standards of business ethics while affiliated with Origami Owl.  We request our Designers to adhere to our guidelines regarding code of ethics located in your Independent Designer Policies and Procedures.  We have provided you with this particular section below for your convenience.  I will not disrespect any corporate officers or employees of Origami Owl at any time. This includes, but is not limited to, shipping personnel, receiving personnel and/or customer service personnel. (If you are found to be disrespectful to any of the above mentioned, a warning  will be issued.  If two or more warnings are issued, your Independent Designer status will be suspended until further notice.We hope this clarifies your concern.

Dear Revdex.com,After corresponding with [redacted] about the matter, we were able to assist her with the return and have a replacement/exchange ordered.  The new order will likely be shipped out today.Thank you,Robert A[redacted]Origami Owl, LLC

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted].[redacted] with your order number so I may further look into this concern.Thank you for your assistance and attention in resolving this matter.  Career & Guideline Support Team[redacted]Origami Owl®

[redacted]:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  Our company has experienced a update to our system which has created a few...

system limitations during the transition.  I would like to assist you with this matter in an efficient and timely manner.  I have reviewed the complaint and I was able to locate your original order #[redacted] tracking #[redacted] which is set to arrive tomorrow 3/11/15 before 5PM.  Please advise if you have any further issues with your order.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I am requesting additional information.  I was able to locate two potential accounts which correspond to the information provided to the Revdex.com.  I was able to verify order #[redacted] totaling $60.85 and order #[redacted] totaling $40.18.  If you could please contact me directly at [redacted].[redacted] a confirmation of your order number so I may further assist with this concern.Thank you for your assistance and attention in resolving this matter.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely manner.  I have...

reviewed the complaint and I have assisted with providing you with a return shipping label sent to your email [redacted].[redacted] to assist with the return of your order #[redacted].  If you could please contact me directly at [redacted].[redacted] once you have shipped your return so I may track your order and assist you further.Thank you for your assistance and attention in resolving this matter.Have  blessed day!Career & Guideline Support Team[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-####E-mail [redacted].[redacted]Website [redacted].[redacted]CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.