I paid for the gold package delivery on an entire kitchen suite but the delivery drivers didn’t open packages per delivery termsNow Plessers won’t cover concealed damages on my dishwasher that were found after we opened the product
A company that guarantees their delivery services or products should remedy this situationThis would be a simple fix with a few replacement parts and this company won’t back their commitment to customers or products they are selling
Barry was very helpful in answering my questions regarding the LG cooktop I wanted to orderHe took my ordered and was excellent to work withNow just awaiting delivery
I have been very impressed with this companyI dealt with Stephen on the sale side who basically helped me take care of all of my appliances for a great price and for a quality productEverything was delievered on time as promissed and the product exceeded my expectationsWe had issues with items and we dealt with Dominique in customer service who took care of both problems, which were manufacturer defects, in a timely manner that were more than fairI would recommand this company to anyoneThey do great at time of sale and post sale
I just purchased a washer and dryer with excellent extended service agreements saving $over excellent holiday weekend pricing at the big box storesI studied online, as with my previous double oven purchase and called to clarify delivery and warranty detailsThe experience was excellent this time with Jennifer O., as well as my previous experience in late In both instances I was able to substantially upgrade my purchase within my budgetI also studied their warranty provider who has an excellent Revdex.com rating
I have had a fantastic experience with Plesser's - their sales agents are available, responsive and knowledgable, their warranties are THE BEST and lead to peace of mind, and their prices are unbeatableHighly recommend!
Great company to work withDelivery went fine, price was great and super customer serviceDominique in the customer service helped me with a minor issue and she was fantasticTotally resolved everything promptly with just one call!! Recommend them completely!! Thanks for the great experience
I first noticed a problem with our appliance about months after we received the fridge I complained about months after, I felt like the seal was an issue and told them this but was assured this was not the case and it was the drain line in the bottom of the fridge (it kept and still does collect water) At the beginning I did buy an extended warranty because of this being a very expensive fridgeAnyway I complained again because of what I felt was an ongoing problem (it defrosts, freezes and then leaks) Plessers sent out some one to fix the problem who (private company) then informed us the seal has never met up properly because it looked the door was damaged in transit and this was causing the extreme temp change but this was not covered by the warranty, however Plessers decided to cover the part because of how expensive the refrigerator was and because I had called previously about this problemI opened the complaint again last November and have called and emailed severa
Great service Initially had delivery problems, items arrived damaged and were refused although delivery service paperwork was sketchy Plesser's hung in their with me and made sure the refrigerator and dishwasher I order arrived in perfect condition D/W did have small dent but within days, *** came to my house to replace the front panel These people keep their promises, every last one of themYou simply cannot go wrong with this company Although it took nearly six weeks to get what I paid for, in the end, I was not disappointed So pleased to have done business with them,
*** * * *** **
We've been shopping for an LG French Door Refrigerator at almost every store around usWe miss one sale and wait for another but when I went online and saw that Plesser's Appliance carried all the brands and at unbeatable prices, we put our car keys awayThey have an easy order system online but I called in and worked with a very nice customer service representative named JenniferAlthough the lowest price for our fridge had just expired, she was able to give us the price we asked for We saved over $from the lowest price in our town and we also saved on state sales tax and free Gold shipping all the way to California (after the rebate promotion) This has been the most rewarding large purchase for our home we've ever done and want to recognize and thank Jennifer and the staff at Plesser's Appliance for their assistance***
I ordered the Frigidaire 30" Induction Cooktop and received exceptional service from Barry D***, the sales consultantHe was cordial, helpful and knowledgeablePlesser's prices were competitive, and on specific items, they offer a 10-year extended warranty at no chargeNice!
Great service Initially had delivery problems, items arrived damaged and were refused although delivery service paperwork was sketchy Plesser's hung in their with me and made sure the refrigerator and dishwasher I order arrived in perfect condition D/W did have small dent but within days, *** came to my house to replace the front panel These people keep their promises, every last one of themYou simply cannot go wrong with this company Although it took nearly six weeks to get what I paid for, in the end, I was not disappointed So pleased to have done business with them,
*** * * *** **
Update: Editing my review after actually going through the process further with PlessersFirst of all, this review is about Plessers and their shipping company that they usedAfter ordering our appliances at the beginning of August, we were told we would have them in hand by the end of the monthAs we approached the end of the month, we were told that one of the appliances would be delayed so they would split-ship them so we weren't waiting for everything to arriveAfter we got into September, I was finally given a delivery date from the 3rd party shipper who said they had received the appliancesOn the day before the confirmed delivery, I was told that the 3rd party shipper in fact did not have the appliances and could not tell me where they wereWhen I tried to contact Plessers, I was told that the shipper must be wrong and that I needed to wait for them to figure out what was going onAt this point we were in mid-September so I told Plessers I wanted to cancel my orderI wasn't getting any information from them and was also notified that the appliance that was initially delayed would be again until OctoberMy cancelation request didn't sound as if it was being taken seriously so I filed a chargeback with my credit card companyAfter filing this chargeback, I was finally told that they could give me a discount if I still accepted the appliancesGiven the delays and the uncertainty around delivery, we eventually decided to cancel the order since another appliance had been delayedPlessers agreed to not fight the dispute and to let the appliances be returned from WA to NYAfter all of this took place, to my surprise the appliances were still deliveredSounds like an awesome win right? NO! This was while I wasn't home, I had workers doing some things around the house and they decided to drop the appliances in my garage without permissionI got a phone call from the 3rd party shippers saying that they needed my signature before they could leaveI told them that the appliances were part of a canceled order but I was told since they were a subcontractor of the shipping company that they couldn't take the appliances back without their permissionI called Plessers and let them know what was happening so they could come pickup their appliancesI was then harassed by the 3rd party company about when they could come back, basically telling me when they would show up at my house even though I told them I wouldn't be availableThis happened multiple times to the point where I had to escalate to their supervisors to get them to leave me alone while I tried to find time for them to come pickup their appliances after their mistakeLong story short, I was finally compensated for my time in order for them to pickup their appliancesI thought about keeping the appliances since I already had my money back, but I literally wanted nothing to do with Plessers or Adistribution at this pointOh and by the way all of this wasn't actually resolved until OctoberThanks for causing over a month delay in the timeline of my project!
BUYER BEWARE! Pricing may be good but think twice about the headache of thisI went local and couldn't be happier even if it ended up costing a bit more in the endORIGINAL POST (which was paid for through a discount on my order)Jennifer was awesome to work with! Quick communication and very helpful with her questions and answersCan't wait for the new appliances to arrive!
This was my first call to Plesser's and I found the sales representative Barry D*** to be very helpfull in assisting me in my selection of appliances I would reccomend Plesser's and especially Barry if you are looking for a great selection of appliances and at prices which were better than the competion\
Plessers was a total pleasure experience
I work with Jennifer O*** and she was one of the best sales person I have work withShe was straight to the point but always helpful making sure I have the most valuable product at the best price, describing the pros and cons answering all the questions I can't wait to refer this to friends Best products, fabulous price and customer service until everything gets delivered
After shopping for a dishwasher locally and on the internet, we contacted Gene at Plesser'sWe were impressed by ;his professionalism in answering questions and made the order process very easy
I just made a purchase from Plessers Appliance and I know that if my appliance works anywhere as good as the support I've received from their sales person (Jennifer O***), I know I will be a very happy customer
Jennifer was very friendly, patient, knowledgeable and a pure joy to work with
While Plesser's may be a good place to conduct business, it's employees like Jennifer that make them a great place to conduct business
I will tell all of my friends about Plesser's and Jennifer
*** ***
I paid for the gold package delivery on an entire kitchen suite but the delivery drivers didn’t open packages per delivery termsNow Plessers won’t cover concealed damages on my dishwasher that were found after we opened the product
A company that guarantees their delivery services or products should remedy this situationThis would be a simple fix with a few replacement parts and this company won’t back their commitment to customers or products they are selling
Barry was very helpful in answering my questions regarding the LG cooktop I wanted to orderHe took my ordered and was excellent to work withNow just awaiting delivery
I have been very impressed with this companyI dealt with Stephen on the sale side who basically helped me take care of all of my appliances for a great price and for a quality productEverything was delievered on time as promissed and the product exceeded my expectationsWe had issues with items and we dealt with Dominique in customer service who took care of both problems, which were manufacturer defects, in a timely manner that were more than fairI would recommand this company to anyoneThey do great at time of sale and post sale
I just purchased a washer and dryer with excellent extended service agreements saving $over excellent holiday weekend pricing at the big box storesI studied online, as with my previous double oven purchase and called to clarify delivery and warranty detailsThe experience was excellent this time with Jennifer O., as well as my previous experience in late In both instances I was able to substantially upgrade my purchase within my budgetI also studied their warranty provider who has an excellent Revdex.com rating
Great service and would gladly buy here again
I have had a fantastic experience with Plesser's - their sales agents are available, responsive and knowledgable, their warranties are THE BEST and lead to peace of mind, and their prices are unbeatableHighly recommend!
Great company to work withDelivery went fine, price was great and super customer serviceDominique in the customer service helped me with a minor issue and she was fantasticTotally resolved everything promptly with just one call!! Recommend them completely!! Thanks for the great experience
Aziz was very kind and helpfulHe answered all of our questions and assisted us in choosing the appliance we purchased
I first noticed a problem with our appliance about months after we received the fridge I complained about months after, I felt like the seal was an issue and told them this but was assured this was not the case and it was the drain line in the bottom of the fridge (it kept and still does collect water) At the beginning I did buy an extended warranty because of this being a very expensive fridgeAnyway I complained again because of what I felt was an ongoing problem (it defrosts, freezes and then leaks) Plessers sent out some one to fix the problem who (private company) then informed us the seal has never met up properly because it looked the door was damaged in transit and this was causing the extreme temp change but this was not covered by the warranty, however Plessers decided to cover the part because of how expensive the refrigerator was and because I had called previously about this problemI opened the complaint again last November and have called and emailed severa
Great service Initially had delivery problems, items arrived damaged and were refused although delivery service paperwork was sketchy Plesser's hung in their with me and made sure the refrigerator and dishwasher I order arrived in perfect condition D/W did have small dent but within days, *** came to my house to replace the front panel These people keep their promises, every last one of themYou simply cannot go wrong with this company Although it took nearly six weeks to get what I paid for, in the end, I was not disappointed So pleased to have done business with them,
*** * * *** **
We've been shopping for an LG French Door Refrigerator at almost every store around usWe miss one sale and wait for another but when I went online and saw that Plesser's Appliance carried all the brands and at unbeatable prices, we put our car keys awayThey have an easy order system online but I called in and worked with a very nice customer service representative named JenniferAlthough the lowest price for our fridge had just expired, she was able to give us the price we asked for We saved over $from the lowest price in our town and we also saved on state sales tax and free Gold shipping all the way to California (after the rebate promotion) This has been the most rewarding large purchase for our home we've ever done and want to recognize and thank Jennifer and the staff at Plesser's Appliance for their assistance***
I ordered the Frigidaire 30" Induction Cooktop and received exceptional service from Barry D***, the sales consultantHe was cordial, helpful and knowledgeablePlesser's prices were competitive, and on specific items, they offer a 10-year extended warranty at no chargeNice!
Great service Initially had delivery problems, items arrived damaged and were refused although delivery service paperwork was sketchy Plesser's hung in their with me and made sure the refrigerator and dishwasher I order arrived in perfect condition D/W did have small dent but within days, *** came to my house to replace the front panel These people keep their promises, every last one of themYou simply cannot go wrong with this company Although it took nearly six weeks to get what I paid for, in the end, I was not disappointed So pleased to have done business with them,
*** * * *** **
Update: Editing my review after actually going through the process further with PlessersFirst of all, this review is about Plessers and their shipping company that they usedAfter ordering our appliances at the beginning of August, we were told we would have them in hand by the end of the monthAs we approached the end of the month, we were told that one of the appliances would be delayed so they would split-ship them so we weren't waiting for everything to arriveAfter we got into September, I was finally given a delivery date from the 3rd party shipper who said they had received the appliancesOn the day before the confirmed delivery, I was told that the 3rd party shipper in fact did not have the appliances and could not tell me where they wereWhen I tried to contact Plessers, I was told that the shipper must be wrong and that I needed to wait for them to figure out what was going onAt this point we were in mid-September so I told Plessers I wanted to cancel my orderI wasn't getting any information from them and was also notified that the appliance that was initially delayed would be again until OctoberMy cancelation request didn't sound as if it was being taken seriously so I filed a chargeback with my credit card companyAfter filing this chargeback, I was finally told that they could give me a discount if I still accepted the appliancesGiven the delays and the uncertainty around delivery, we eventually decided to cancel the order since another appliance had been delayedPlessers agreed to not fight the dispute and to let the appliances be returned from WA to NYAfter all of this took place, to my surprise the appliances were still deliveredSounds like an awesome win right? NO! This was while I wasn't home, I had workers doing some things around the house and they decided to drop the appliances in my garage without permissionI got a phone call from the 3rd party shippers saying that they needed my signature before they could leaveI told them that the appliances were part of a canceled order but I was told since they were a subcontractor of the shipping company that they couldn't take the appliances back without their permissionI called Plessers and let them know what was happening so they could come pickup their appliancesI was then harassed by the 3rd party company about when they could come back, basically telling me when they would show up at my house even though I told them I wouldn't be availableThis happened multiple times to the point where I had to escalate to their supervisors to get them to leave me alone while I tried to find time for them to come pickup their appliances after their mistakeLong story short, I was finally compensated for my time in order for them to pickup their appliancesI thought about keeping the appliances since I already had my money back, but I literally wanted nothing to do with Plessers or Adistribution at this pointOh and by the way all of this wasn't actually resolved until OctoberThanks for causing over a month delay in the timeline of my project!
BUYER BEWARE! Pricing may be good but think twice about the headache of thisI went local and couldn't be happier even if it ended up costing a bit more in the endORIGINAL POST (which was paid for through a discount on my order)Jennifer was awesome to work with! Quick communication and very helpful with her questions and answersCan't wait for the new appliances to arrive!
This was my first call to Plesser's and I found the sales representative Barry D*** to be very helpfull in assisting me in my selection of appliances I would reccomend Plesser's and especially Barry if you are looking for a great selection of appliances and at prices which were better than the competion\
Plessers was a total pleasure experience
I work with Jennifer O*** and she was one of the best sales person I have work withShe was straight to the point but always helpful making sure I have the most valuable product at the best price, describing the pros and cons answering all the questions I can't wait to refer this to friends Best products, fabulous price and customer service until everything gets delivered
Jennifer was amazing! She was very kind and helpfulLooking forward to receiving our refrigerator and enjoying it in the new kitchenThanks Jennifer!
After shopping for a dishwasher locally and on the internet, we contacted Gene at Plesser'sWe were impressed by ;his professionalism in answering questions and made the order process very easy
I just made a purchase from Plessers Appliance and I know that if my appliance works anywhere as good as the support I've received from their sales person (Jennifer O***), I know I will be a very happy customer
Jennifer was very friendly, patient, knowledgeable and a pure joy to work with
While Plesser's may be a good place to conduct business, it's employees like Jennifer that make them a great place to conduct business
I will tell all of my friends about Plesser's and Jennifer
*** ***
Barry was a dream to work with.....after all my questions, he was still patient and took the time I needed to make an informed decision