PADEN'S LAWN SERVICE

We have received the rejected response from [redacted] and have made several attempts in reaching her to address her concerns but have been unsuccessfulAt this time we ask that she call our office at ***-***-***, to allow us the opportunity to reach a resolution

Complaint: [redacted] I am rejecting this response because: I need to know what fees Protect America is charging me and I need this in writingI need to know exactly what I'm being charged for [redacted] stated in Revdex.com case # [redacted] that they do not charge feesThe last bill I received from your company was for $and that was in December of [redacted] also stated in Consumer Financial Bureau case # [redacted] they don't charge feesThey said your company sent this to them saying that I owe $Look at these cases that I already filed against [redacted] and they are saying this is the amount you told them I owe and if that's the case you should be able to show me how I owe this amountI have already talked to them you need to tell me what you are charging me for because this is the amount you sent them saying I owe according to them Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Protect America have not responded to the premise of my complaints which is their miscommunication from their agents on the cancellation phone call that we don't owe anything which they keep denying with no proofTheir agents should not make claims that the account is closed and no more fees are owed knowing that I will be billed for two more monthsI am very disappointed of their response, they are in the business of protecting their customer's interests and yet they are only protecting their own interestsIt is not about the money for me and I honored their contract for months even though I didn't good service from them so paying another dollars is nothing but can't just keep bending to their mistakes and at some point they have to pay for their mistakes Regards, [redacted]

Protect America has received the complaint submitted by Mr [redacted] We reviewed the account and callsAs per the terms and conditions of the Agreement he signed, it stipulates that a customer may cancel the contract by returning all of the equipment outlined in the contract within days of the initial shipment date from Protect America to customerA $restocking fee is assessed on all returns unless equipment is physically returned within the first days following the signing of the agreementMr [redacted] did not return the equipment within the days so the $restocking fee assessed is validWe ask that he allows Protect America to assist with any further inquiries

Protect America has received the complaint submitted by Mr [redacted] As per Protect America's contract terms and conditions, a day written notice is required to process cancellation of the accountThis information was provided to him when he initially set up the account in September 30, and was recapitulated to him in January 20, We received his day written noticeWe have processed the cancellation of the account accordingly and have been able to resolve his concernsWe ask that he allows Protect America to assist with any further inquiries

Protect America has received the complaint submitted by Mr [redacted] We appreciate the opportunity to resolve his concernsWe reviewed the account and calls and our records show that the refund was submitted to the credit card on file effective August 24, for the amount of $We ask that he allows Protect America to assist with any further concerns

We have received the rejected response from Ms [redacted] ***At this time we ask that she call our office at ***-***-***, to allow us the opportunity to reach a resolutionSincerely, Customer Protection Department

Protect America, Inchas received the complaint filed by Ms***In reviewing her account we’ve found that Ms [redacted] has been a valued customer of PAI beginning 10/7/With relocating the alarm system to her new home, Ms [redacted] was familiar with installing her equipmentAfter installing the equipment Ms [redacted] called for assistance with programming of the equipmentAfter completing a system test with Ms [redacted] on 9/2/we found that sensors that were previously set as a delay in her previous home had been placed on windows in her new homeThis has since been set to no delay and the window sensors will sound immediatelyAdditionally, please be advised that if the mobile app reads offline does not mean the alarm system is not functioningPer Ms [redacted] agreement we will replace equipment that is not functioning properlyWe have attempted to contact Ms [redacted] to address her concernsAt this time we ask that Ms [redacted] contact our office for a possible resolution

Protect America, Increceived the complaint filed by Ms [redacted] and found that our licensing department reviewed her claimPlease see the attached document

Protect America has received the complaint submitted by Ms [redacted] Upon review, the proper department was notified and the names on the account have been straightened outThe replacement video camera arrived on today, April 7, 2016, according to the Fedex tracking informationThe camera added an addition $to the monthly monitoring rate, which started in JanuaryA credit in the amount of $will be applied to the account to compensate for the cost of the camera through AprilThis $credit will reduce the monitoring charge for May to only $We ask that Ms [redacted] allow Protect America to assist with any further concerns

Protect America has received the complaint submitted by Ms***We've had the opportunity to speak with Ms [redacted] and come to an amicable resolutionWe ask that she continue to allow Protect America to assist with any concerns

Protect America has received the complaint submitted by Mr [redacted] ***As per Protect America's contract terms and conditions, a day written notice is required to process cancellation of the accountThis information was provided to him when he initially set up the account in February 12, and was recapitulated to him in February 1, We received his day written notice and have processed the cancellation of the account accordinglyWe ask that he allows Protect America to assist with any further inquiries

Protect America has received the complaint submitted by Ms [redacted] Protect America has received Ms [redacted] ’s cancellation letter, and her account is set to cancel in July of Protect America is crediting her June and July payments, but she does still need to speak with our Billing department in regards to her May paymentWe ask that Ms [redacted] allow Protect America to assist with any and all future concerns

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted] ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that she electronically signed the “Agreement” on 9/27/for months The sales representative went over the terms and conditions with herAt this time the desired settlement to end the agreement will not be grantedIf she has any further questions or concerns please contact us at 1-***-***-***Sincerely, Customer Protection Department

Protect America has received the complaint submitted by Ms***Upon review, we will issue a refund of $to compensate Ms [redacted] for the charge in questionWe ask that Ms [redacted] allow Protect America to assist with any further concerns

Complaint: [redacted] I am rejecting this response because: the time the police showed up to my home I was not even aware that the panic alarm was even set offI was making dinner and never touched the alarm systemEvery time we went through the long troubleshooting process the alarm still didn’t function as promised and our app never worked! We are paying for a service we do not use after we installed two different systemsThis company is a scam and all of their online reviews would agree Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Protect America has never contacted me to resolve this issue I will not contact their collection agency to resolve the complaint, I will only correspond with Protect America Regards, [redacted]

Unfortunately, Mr [redacted] will need to contact the Hillcrest Davidson Collection Agency and clear the past due balance before we can offer assistance in this matter

Protect America has received the complaint submitted by Mr [redacted] ***We processed the cancellation of the account accordinglyWe ask that he allows Protect America to assist with any further concerns

Complaint: [redacted] I am rejecting this response because: It took the company over days to try and get my Z-wave devices to work and they failed I was sold a system that would work with my z-wave devices and it didn't they never got it to work, they also have an app that can't be used at night if the room is not illuminated, nor in the sunlight rendering the appuselessI was unaware of these limitation till I got the equipment and though they give you days to cancel as stated before its totally bogus because its from the day the unit ships which shipping time takes up 3-days then another 3-days is loss to setting the unit up by appointment, then they sent out the wrong equipment, that took another days and another days to set up an appointment to install the new device which the device never worked Then they tried to convince me to change over to an entire new set up though they had no video or photos that they could show that the new system would work so after over days of trying to work with them I gave up and told them to cancel in which they replied it had been over days which is ludicrous considering that I never had exactly what was sold to me up and running for not even day as the company failed to ever get my z-wave device to workI was even willing to use their siren but when they sent out the wrong equipment for the 3rd time I quit Its a terrible company to never get the item to work right ask me to give them chance after chance to get it to work and then to say its over days is insane Then they said to cancel I have to pay them for years for a unit they never got to work and they sent me a bill for $to cancel a service where the equipment never worked Regards, [redacted] ***