PADEN'S LAWN SERVICE

Complaint: [redacted] I am rejecting this response because:I am rejecting this response because:This is the third controller that has been sentAgain many hours on the phone to help resolveHow long does a business have to resolve my complaintThis is getting rediculous and time consuming for a customerThey have spent more money trying to correct these issues then the contract will get them in return, not counting my many, many hours on the phone Regards, [redacted]

Protect America has received the rejected response submitted by Ms [redacted] Protect America provided the Agreement to Ms [redacted] to peruse through and sign where requiredShe signed the Agreement on 11/06/and submitted it back to usMsAnderson stopped making payments on the account effective 11/01/The balance on the account is validWe ask that she allows Protect America to assist with any further concerns

Complaint: [redacted] I am rejecting this response because: the forged my signature on this documented dated above No where pnt that date or month do I have any emails from the company If this is not taken care of I will go public and get an attorney for the forgery committed Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They have not offered any solutions, I have called in for months trying to resolve my issues I was forced to work with another company, ADT, as they were able to offer me the services I requested I spome on the phone with another lying individual earlier in the week from protect America The rep again stated that the services I requested are not available thru proect america Because of protect america' s failure to resolve my issues I had to sign up with a different company Protect America Claims They Are Helping Me, But All They Are doing Is trying To Get Me Too find someone else To take Over My contracts Protect America needs Too waive My cancellation Fees Now! This Is Absolutely Absurd How Much Time And Money If Mine They Are wasting They AreNot trying To Help Me one Bit! They are only trying too keep making pay for services that they promised the company was capable of They ripped me off and are continuing to do so! Regards, [redacted]

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted] ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing his account we have found that [redacted] requested to discontinue services on 12/24/ Per the terms and conditions, a day written notice is requiredAny payments due until the end date of the agreement will remainIf she has any further questions or concerns to please contact us at 1-***-***-***Sincerely, Customer Protection Department

Complaint: [redacted] I am rejecting this response because:The Account has Me, [redacted] ***, as the applicant and [redacted] as the co-applicantI opened the contract and was asked is I wanted to include my wifeI gave the rep her information as well as mineIf you look at the contract it has both our names, me being the applicantIn the section were you are required to agree to the terms, I am the only one who initial themIf you are stating that [redacted] is the approved party then this contract is not valid.You also stated in the previous response that my contract will be canceled on 10/but you did not state any terms of the cancellationI do not wish to receive and additional withdrawals from my bank accountAm I going to receive any surprise charges? Regards, [redacted] ***

Protect America has received the complaint submitted by Mr [redacted] ***We appreciate the opportunity to address his concernsEnclosed is a copy of the Monitoring Agreement for his reviewAs per Protect America's Monitoring Agreement terms and conditions, we require that the Customer agrees to maintain an automatic bank debit payment or credit card payment arrangement with PAI for the entire term of the Agreement, including renewalsMr [redacted] was advised of these terms and conditions when he initially set up the accounts on August 04, and April 01, respectivelyWe recently reached out to Mr [redacted] regarding past due balances on the accountsHe was advised that he would need to have the accounts current and establish a consistent payment history in order to have his request for Direct bill consideredMr [redacted] has been a valued customer since We request that he contacts Customer Service at phone number: 1(***) ***- [redacted] to receive assistance in resolving his billing issues

We have received the rejected response filed by Ms [redacted] and found that we experienced a massive cellular outage that impacted not only Protect America customers but many other businesses and customers as wellWe’ve also applied free month to Ms [redacted] for the inconvenienceAt this time we are obligated to assure that Ms [redacted] ’s system is functioning properlyWe ask that she contact Protect America at her earliest convenience to install and test her new equipment

Complaint: [redacted] I am rejecting this response because: None of this should have ever happenedThere is a constant give and take in communications with ProtectAmerica: I get Visa Fraud on the phone and they agree to refund, but la [redacted] they don't refund the amount as agreed, and start calling me explaining why they don't have to refund the moneyThey continue to distort and misrepresent the facts of the case Here are the facts:The fax to discontinue service was sent in AugustThe September billing should have been the last amount billedSince they 'discovered' this February bill, the amount billed in October should have been used to cover the February billNo bill should have been submitted for NovemberNo services were requested in November or expected or usedProtectAmerica agreed with me and the Visa Fraud unit that the November charge should be refundedProtectAmerica has not refunded the November charge as agreedDon't do business with this company unless you are ready for a 'Til death do us part relationshipYou'll need a good divorce lawyer if you ever try to leave them!This is all happening because their system is set up to make it as difficult as possible to cancel so they can ride the gravy train as long as they canAnd all they have to do to get another few months of fees is lie lie lie(Oh we never got this Oh we never said that ) Regards, [redacted] ***

Protect America has received the complaint submitted by Ms [redacted] As per Protect America's Agreement terms and conditions, a day written notice is required to process cancellation of the accountWe reviewed the account and callsThis information was provided to her when she initially set up the account in April 01, and was recapitulated to her in May 02, We received her day written notice in May and cancelled the account accordinglyThe obligation to give days notice is required for accounting purposes and to inform any third party suppliers that we are discontinuing their products and servicesWe ask that she allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted] ; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that she agreed to the “Renewal Agreement” for months with a months free credit towards her monitoring serviceShe signed the agreement on 8/23/electronically while on call with representativeAmount owed on the account will remainIf she has any further questions or concerns please contact us at 1-***-***-***Sincerely, Customer Protection Department

Complaint: [redacted] I am rejecting this response because: I cancellejd on February Thirty days to cancel would be March 7! Not March I should not be billed for March Also as I indicated I have not used this equipment in almost a year and have been paying monthly all this time until my contract expired My contract expired Feb Regards, [redacted] ***

Protect America has received the complaint submitted by Ms [redacted] We appreciate the opportunity to resolve her concernsThe Monitoring Agreement that Ms [redacted] signed and acknowledged demonstrates that we require a thirty day cancel notice in writingWe provided earlier, a copy of the Agreement for reference We ask that she allows Protect America to assist with any further concerns

Complaint: [redacted] I am rejecting this response because: despite the fact that PAI could not continue to defend its proven failure to provide adequate service, it has the audacity to repeat its unreasonable expectationA breach of contract is a failure to do what one has agreed to do in a contract The terms of the contract indicates that “PAI warrants to Customer that “Equipment” provided by PAI is suitable for originating signals to the Monitoring Facility and will be free of defects in materials and workmanship.” The “Equipment” includes any supplemental products, and they are part of the service as described in the contract The sensor and the motion detector are among the essential parts of the alarm system So is the timing of the delivery of the replacement They are material elements of the contract Therefore, failure to replace the essential part in a timely manner alone defeated the performance of the alarm system and the very purpose of making the contract This is clear representation of a breach of contractPAI’s statement: “At this time we are unable to reach an amicable resolution,” suggests legal action The possibilities of the mishaps caused by employees and parts are mentioned in the contract but only for the purpose of PAI’s protection Whether its one-sided contract will be challenged in the court remains to be seen When signing a contract, both parties to the deal must be given something of value in order for the contract to be enforceable I have always fulfilled my obligations To my detriment, I had to deal with the non-functioning system, the break-in, the runaround, and the blatant denials My loss and damages are irretrievable and significant What value did PAI give me? To avoid the appearance of a predatory business practice, PAI can immediately refund or rescind the contract in writing so neither party owes any obligation to the otherRegards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I do not have any records of the attached contract prior to what was e-mailed by Protect America's sales representative on June 12, In addition, I asked the same sales representative to provide a copy of the voice agreement he stated I may have entered and did not receive that.Finally, I have sent and Protect America has accepted a final payment in the form of a cashier's check that was noted "Balance Paid in Full," with a letter enclosed requesting they contact me directly to discuss why I would still be required to pay monthly fees for a service I was no longer using The organization did not respond, but instead continued to send notifications to my previous address even though I notified them of the address change and called me continuously for weeks after I would appreciate Protect America's honoring my request to cease trying to collect additional payments from me As stated in all communication to them for the past eight months, I am no longer using the service Regards, [redacted]

Protect America has received the rejected response submitted by Ms [redacted] We appreciate the opportunity to address her concernsAs a courtesy to her, we have processed the request to have the account invoices mailed to herWe ask that she allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Ms [redacted] We reviewed the account and callsWe applied the credit on her account for the time period that she had lack of servicesIf she would like to discuss termination of the contract, she would need to contact us at [redacted] [redacted]

Protect America has received the complaint submitted by Mr [redacted] Upon review, it is outlined in the contract that Protect America requires a day written notice in order to cancel servicesWe have accepted this complaint as your day notice and will process the cancellation of the account accordingly We ask that he allows Protect America to assist with any further concerns

Protect America has received the response submitted by Mr***Attached is an additional courtesy copy of his agreementIn his agreement, Mr [redacted] will find information on his security package, as well as the terms and conditions of his monitoring agreementWe again ask that Mr [redacted] allow Protect America to assist with any and all future concerns

Complaint: [redacted] I am rejecting this response because: I accepted an offer made to me by the Licensing Department yesterdayThey told me that they will make contact with the supervisors at LAPD Alarm Section to see if they can pull the alarm fee out of collections and allow me to complete alarm school to waive the fee, or if they cannot pull it out of collections, [redacted] told me that Protect America will pay the $If everything goes as planned I will not be canceling my Protect America accountThank you Regards, [redacted]