PADEN'S LAWN SERVICE

Complaint: [redacted] I am rejecting this response because:For clarification: Revdex.com and PA need to understand that the initial "installation" was not a "new" installation at the time I purchased the house in November I re-activated the EXISTING in-situ service installed by the previous home owner I did not sign a “contract”, I received a "pink" coloured, duplicate copy of a “work order” type of document - no additional documentation was given to me at that time relative to terms and conditions or cancellation procedures Nor did the installation person discuss any legalities or contractual terms The PA person, checked all the window and door alarm hardware, re-programmed the wall unit, tested the system and left Out of curiosity, are the installation tradespeople trained in explaining and disclosing the contractual obligations of both parties to a contract?At NO TIME during the installation or since then (until Jan of this year) was I advised of the 30-day written cancellation notice period until I spoke with PA on January 6, and then subsequently contacted Revdex.com.It is bad enough that I paid for a service from which I did not personally benefit from June to October 2016, but to be told I am now accountable for November to present is not only extremely poor business practice, but also ludicrous PA personnel could have advised me on TWO separate occasions in (phone calls from myself to PA in June AND October) about the written disconnection notice Failure on the part of PA to disclose this information should NOT be my problem.Judging from the HUGE number of complaints currently registered with the Revdex.com against Protect America, this type of behaviour appears to be common a business practice for Protect America This type of business practice is unethical, unprofessional and unscrupulous.I request the Revdex.com to look not only at my individual complaint, but also take into consideration the large number of other complaints against Protect America - almost ALL of which are for the same problem It is more than coincidence that a large number of people have complained I take exception to PA’s “standard” response to my claim I want this contract termination date to be recognized at the latest date of November – for which the initial month “contract” (if there is one) is PAID IN FULL Regards, [redacted]

Protect America has received the complaint submitted by Mr. [redacted] . As per Mr. [redacted] 's agreement with Protect America, his contract is for 36 months. We have reviewed the account and determined that we contacted Mr. [redacted] and provided feasible options on how to resolve his... billing issues. He declined. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the rejected offer submitted by Ms [redacted] We are also reviewing her complaint from the Consumer Protection Division and we are going to handle this matter through the state department process

Protect America has received the complaint submitted by Mr [redacted] We appreciate the opportunity to resolve his concernsWe reviewed the account and callsWe have reached out to him and we are attempting to resolve his issuesWe ask that he allows Protect America to assist with any further concerns

Complaint: [redacted] I am rejecting this response because: I am still not sure the system will function as assertedI was not actually given a choiceTwo months credit may not cover my lost service Regards, [redacted]

We have contacted [redacted] and are working to resolve this matter

Complaint: [redacted] I am rejecting this response because: Please See AttachmentThis response is to your report to Revdex.com:Money does not grow on trees and it is not free, so why would I want to leave one company to go to another and spend more money doing so? I would not have taken that step to pay another company to protect my family and our belongings if no one had broken into our home Your company WILL not blame me or my family for lack of protection on your end We are not low down scandalous people trying to weasel our way through anything My husband and I both have degrees, have good jobs and we work hard for what we have We don’t have to take from anyone and we DO NOT appreciate anyone taking from us At the time the brewas discovered, my husband was at work, and I had recently gotten off from work and was in route home My year old daughter went home, discovered the break in, called me and I then called the police while I was in route to my home I was told by dispatch once I got home to wait on the police to get there, and I did so Once law enforcement and the forensics investigator left, I called your company to inquire about why I was not contacted When I called the alarm monitoring station on Saturday, August 15, and asked the young lady that I spoke with if she had any record for us and was told yes, two but the panel was disarmed I told her then there was no way as we were not home and someone broke into our home and pulled the wires out of the system We stayed away from my own home for seven days because we did not feel safe Someone broke into my home and stole from me and my family and you make such an accusation as to someone in the home disarmed the alarm The nerve of your company to take our faithfully made payments to leave my family and our possessions unprotected and then to turn around and try to accuse us is blatantly disrespectful and offensive Going through the process of filling out paperwork for the police department and for my insurance company, as well as obtaining records/documentation for them, is very time consuming, a hassle, and is not something I’ve enjoyed doing If you need to question my family at the homes in which we were staying, you can do so We have nothing to hide No one in my household was home at the time of the break in and we have not shared our homes alarm code with anyone; therefore no valid disarm code was entered The home invader PULLED the wires from the system The Alarm Panel along with the other pieces of equipment was mailed back to your company I suggest you take a good look at that panel Those wires weren’t cut and the alarm code was not entered Like I’ve stated before, I will go to court behind this matter and my family will be right there with me We will not stand for a company to falsely accuse us of such a crime I will go to the ends of the earth with you about this matter because it’s not being properly handled and your company was negligent on your part.I’ve talked to three people at Protect America; the first person was the day of the breto find out if activation of an alarm was received The young lady told me yes, two had been received, one for the motion and one for the front door I asked her what time this occurred and she stated 8:am and I said there is no way that someone broke into my home in broad daylight She then stated that the alarm was disarmed by the panel and I told her “no ma’am the burglar pulled the wires from the panel, we were not home.” I was then placed on hold and when she returned her suggestion was to send out a new panel No apologies, no concern or compassion for what had happened I then asked her again what time the alarm signal was received and she did not want to further discuss that information with me The second person I talked to, I asked to speak to a manager and the third person was a manager named [redacted] *** Ms [redacted] only wanted to talk about me allowing them to keep protecting my home, because I’ve been with them for so long and this was the first issue I’ve had with them Her only concern was for me to stay with the company and keep the contract; I didn’t even receive an apology for the burglary, lack of protection or for the invasion of my privacy Like I stated to Ms [redacted] over the phone and in a letter I sent to her via email, I want out of the contract with Protect America due to dereliction of service.I would also add that your company is not in good standing with your customers based on Revdex.com’s customer review summary I’ve seen and have gone through all complaints on Revdex.com’s complaint resolution log and not one satisfied customer to back your company up Customer experience rated for Protect America is 90.9% negative and 86.4% of your customers is unlikely to recommend your company to others This information SPEAKS VOLUMES about your company and how you treat your customers I will by any and all means necessary discredit Protect America and warn customers & potential customers of how this company handles a break-in.A simple search of Google has turned up pages upon pages of complaints from dissatisfied customers There is another site [redacted] with reports, as late as August 10, Apparently your company is so popular that there is a website all about Protect America; the faulty equipment, rude representatives and horrible services at [redacted] [redacted] This company is down right a scam and you are not allowed to get out of your contract.These people are a scam, if you want to keep your family safe DO NOT USE "PROTACT AMERICA" IT SHOULD SAY"SCAM AMERICA " in closing this review...if you write a review on google they delete it, if you write a review were they have control they delete it so consumers do not know the t [redacted] about their service.”Again my suggestion is that my contract be deemed null and void along with any and all fees that Protect America are trying to bill me for.Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Again Protect America has not added any proof of their claim and they are just copy and pasting statements from their systemCalling them will not bring any resolution since it didn't from the first timeI will pay the amount they are asking for just so it does not effect my excellent creditI encourage whom ever sees this claim not to deal with this company and I will post my review on every possible venue to protect others from going through such agonizing process Regards, [redacted]

Thank you for the opportunity to address Ms [redacted] concerns We re-verified our logs to ensure that we received signals and our equipment was working properly We would not hesitate to review this log with MsSkelton and conduct a monthly system test We ask that she contact us at ***.***[redacted] at her earliest convenience While thanking her in advance, we look forward to hearing from Ms [redacted] Sincerely, Customer Protection Department

Protect America, Inchas received the complaint filed by Mr [redacted] In reviewing his account we have offered to replace the standard sensors with sensors that will provide the strongest signal strength than his current sensorsWe’ve also offered to reprogram the sensors and troubleshoot the entire system in an effort to find a resolutionAs per Mr [redacted] ’s agreement, PAI replace all equipment that is not functioning properly At this time we ask Mr [redacted] to contact our office to allow us the opportunity to reach a resolution

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] *** It is a error on they behalf and they know I am telling the truth I'm scare to deal with them because of the alarm I have to keep paying for so I want to get out of the contract for good so can you ll help me please thank you

Complaint: [redacted] I am rejecting this response because: the situation has not yet been resolved Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They provided me with options either wait until the contract is over or find someone to take over your contract both options are not good options because I feel that protect America should be flexible in this situation because this is a real big issue not only for me but for other customersIF PROTECT AMERICA CANNOT LET THE CUSTOMERS KNOW THAT THERE ALARM SYSTEM IS BROKE THEN THEY NEED TO FIX THIS ISSUE!!! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I did not agree to this nor did I agree to electronically sign anythingPlease send a box or shipping label to get your stuff and stop contacting meYou are a scam this has been confirmed by several others in my area that used your so called serviceThey had the exact same issues as meThe service sends alarms which by the way the cops are used to the alarms from you and they just call to make sure and cancel the responseThe so called service messed up my internet which I had to pay $to fix also my internet provider confirmed also you were a scamThe equipment you sent to put on the doors did not work over half the time and so did the motion detectorThe remote provided did not link with the monitorI can go on and onEither cancel the service, get your stuff, and stop contacting me and my daughter or we will have charges pressed against youWe have spoken with several lawyers and showed them all our proof you are a scam and they all have agreed that I can have charges filled and sue you Regards, [redacted]

Protect America has received the complaint submitted by Mr [redacted] Upon review, it was determined that he sent the equipment back and provided his cancellation notice within the day time frame, in order to avoid being charged the restocking feeWe will process the restocking fee refund back to his account accordinglyWe ask that Mr [redacted] allows Protect America to assist with any further concerns

Complaint: [redacted] I am rejecting this response because:They have no money due! They have no right to send this to collection, I dont owe them anythingThis is exactly why the Revdex.com needs to know what sm tactics this company uses even when they are in the wrongThey are paid in full Regards, [redacted] ***

Thank you for allowing us the opportunity to address Mr [redacted] concernsWe have reached out to him assured him that it is our job to assure his system is functioning properly Mr [redacted] new equipment is due for delivery to his home today (4/12/18)Also, to assure MrMiller complete customer satisfaction we have sent overnight an additional panel to allow him to move the panel to the master bedroom for Broadband connectionWe look forward to continuing to work with MrMiller and should he have any additional questions or concerns please feel free to contact us at [redacted] ***-***Sincerely,Customer Protection

Protect America has received the rejected response submitted by Ms [redacted] We reviewed the account and calls thoroughly and stated what occurred accordinglyAt this time, she would need to contact [redacted] at phone number: [redacted] for any further inquiries

Protect America, Inchas received the response submitted by Ms***Upon further review, we will clear the balance on Ms***'s accountWe ask that Ms [redacted] allow Protect America, Incto assist with any further concerns

Complaint: [redacted] I am rejecting this response because:I have yet to be contacted by protect America since the last Revdex.com correspondanceThis company is simply avoiding the issue by submitting the same response repeatedly Regards, [redacted] ***'s