PADEN'S LAWN SERVICE

Protect America has received the rejected offer submitted by Ms [redacted] We are also reviewing a legal document pertaining to this complaint and we are going to handle this matter through the legal process

We have received the complaint filed by Mr [redacted] and thoroughly reviewed his accountWe've had the opportunity to speak with him and resolve his concernsHis account canceled on 11/30/Mr [redacted] was a valued customer with us for years, therefore we have cleared the final balance and Mr [redacted] and Protect America does not have any further obligations to one anotherPlease feel free to contact us at [redacted] ***- [redacted] should you have any additional questions or concerns Best Regards, Customer Protection

Protect America has received the rejection submitted by Mr***Due to policy, Protect America is unable to release recordings unless required by a court of lawThe call was thoroughly reviewed and accuracy of the findings were confirmed

Complaint: [redacted] I am rejecting this response because: I have on numerous occasions contacted this company regarding this disputeThey have not in anyway helped only bullied Regards, [redacted]

Protect America has received the complaint submitted by [redacted] We were able to reach out to her and resolve her concerns [redacted] was provided information on transferring existing account to new home owners and new equipment for her new home

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted] ; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that the she spoke with a representative on October 23, and came to the agreement to renew for monthsMs [redacted] never signed renewal agreement therefore she never received the incentives that were offeredShe called back January 26, in regards to discontinue serviceThe “end of agreement terms” were emailed to her where she electronically signed themWe have a cancellation date as of February 28, for her security serviceAt this time her request will not be grantedIf she has any further questions or concerns please contact us at 1-***-***-*** Sincerely, Customer Protection Department

Protect America has received the complaint submitted by Mr [redacted] An investigation was conducted on the account and it was determined that, the [redacted] representative Mr [redacted] confirmed that he had informed Mr [redacted] the terms and conditions of Protect America's agreementWe encourage Mr [redacted] ***s to contact Mr [redacted] with regards to any issues surrounding [redacted] and [redacted] ***

Complaint: I am rejecting this response because: I simply feel they are a company that should cancel a request and not attempt to put someone into a contract when the customer is already under contract with another companyThey are only after the customers moneyI found the emails in my spam mail and I still feel they are not willing to compromiseI understand what they are expecting so I will inform future customers are aware of how they operateI will do what I feel is right to ensure this company will stop taking advantage over its customersSad day when a simple request has to get to this point, poor customer service, management, and ownership Regards, [redacted]

Protect America, IncHas received the feedback submitted by Mr [redacted] Upon review, it is outlined in the signed agreement that a $restocking fee shall be assessed on all returnsFurthermore, there is no balance on Mr [redacted] 's account and it was cancelled as of 11/13/Attached is a copy of the signed agreement

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted] ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing his account we have found that the account was disconnected on December 31, We ask that he contact [redacted] at 1-***-***- [redacted] if he has any questions or concerns Sincerely, Customer Protection Department

Protect America has received the complaint submitted by Mr [redacted] ***We are also reviewing his complaint from the Department of Consumer Protection and we are going to handle this matter through the state department process

Complaint: [redacted] I am rejecting this response because: I contacted Protect America and asked for the cancel teamI was told that someone was assigned to my account and would contact me within 24-hoursI have waited and no one has contacted meIf I cannot get in touch with the company and have no proof of full cancellation, I cannot accept this responseI need someone to contact me to confirm cancellation Regards, [redacted] ***

Protect America has received the complaint submitted by Ms [redacted] We are in the process of investigating the matterWe will be in contact with her to assist in resolving her concernsWe ask that she allows Protect America to assist with any further concerns

Protect America has received the rejected complaint submitted by the Revdex.com on behalf of [redacted] ***Upon further review, we have reviewed the call place on January 28, at 1:55pmHe agreed to the renewal at that time and signed the agreement electronically on January 29, We have included a copy of the renewal agreement signed by Mr***We ask that he contact us directly with additional questions or concerns at 1-***-***-***Sincerely, Customer Protection Department

Complaint: [redacted] I am rejecting this response because: service was cancelled on 10/The agent that I spoke to on that day did t say I needed to send a written request in addition to the verbal requestI NEVER signed a contract!! Where is my refund? Regards, [redacted]

Protect America has received the complaint submitted by Mr [redacted] ***We appreciate the opportunity to address his concernsFor his further review, we have enclosed copies of his payment history that demonstrate Mr [redacted] originally set up the accounts on EFT for both of his accountsThe payment history will also show the past due balances accrued on the accountsWe ask that he allows Protect America to assist with any further concerns

Protect America, Inchas received the response submitted by Mr [redacted] The contract was signed online, therefore there wont be a physical signatureThere is another option for replacement equipment that has not been attemptedThe cellular system is an option that we can send out to replace the current systemIt can be placed anywhere in the home and operates independently from everything else

Protect America, Inchas received the complaint submitted by Ms [redacted] Upon review, it is outlined in the signed contract that the customer has days from the date the equipment is shipped out to cancel the agreementThe issues that Ms [redacted] is experiencing can be remedied, we just ask that she give us the opportunityAttached is a copy of the signed agreement

Complaint: [redacted] I am rejecting this response because:We live in a very rural areaThe most we can receive in wifi service is mbpsThe router we have now causes a huge drag on the speed nowAnd a larger router will not fix the problemAnd again, you are asking me to pay for something else! Just let all this go alreadyYou scammed me once already into buying in even though I specifically asked about the phone service before I bought inNow you want ME to fix a problem that you have with your equipmentI'm trying to be nice here but you refuse to let all this go Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I should not been unprotected for almost two weeks If it takes that long to resolve a problem, that should be added to your contract I was told it was going to be rushed to me I am a new home owner and never had an alarm sytem beforeI had this alarm system less than months and it was down This was the second time that a alarm went off and I never received a phone call I'm beginning to think in never worked After speaking with my neighbors, who have other alarm systems, only one has had a problem in years Needless to say she told me it was resolved in hours Not happy with the service or the productRegards, [redacted]