PADEN'S LAWN SERVICE

Protect America, Inchas received the complaint filed by Ms***In reviewing her alarm event history with the Central Monitoring Station it appears that the alarm was tripped & disarmed simultaneouslyCancel/Abort signal came in first, but during same second alarm signals started coming throughCMS records also show that someone in the home was able to enter a valid disarm codeWe suggest Ms [redacted] allow us to set a delay in alarm signal transmittal

Thank you for allowing us the opportunity to address Mr [redacted] concernsOur records show that Mrand Mrs [redacted] signed their agreement with us on 8/4/through one of our partnersPrior to mailing the security system to Mrand Mrs***, our account executive that handles the outside sales partners, contacted Mr [redacted] and explained that he was calling from Protect America, his security companyMr [redacted] acknowledged the introduction and our account executive explained he needed to go over the important items for security reasonsHe proceeded to verify the account information and made the necessary corrections with Mr [redacted] then explained the monthly monitoring is $54.99, and that’s billed separately by Protect AmericaThe account executive also stated he wanted to be sure that was explained to their satisfaction by the outside sales memberMr [redacted] stated he was told about the Direct TV bundle from the salesmanOur account executive explained that Protect America is not bundled that it is billed separately because we are a separate companyWe also explained that they give a bundle [redacted] but we bill separatelyMr [redacted] stated let's go ahead and proceedOn 8/8/17, Mr [redacted] called and stated he has our security system and he would like assistance installing the systemWe assisted him step by step installing the security system and everything functioned properlyOur records show that Mr [redacted] acknowledged that he understood we are a separate entity from Direct TVAt this time we ask that Mr [redacted] contact our office at (***) ***- [redacted] in an effort to reach a resolution with him Regards, Customer Protection

Protect America, Inchas received the feedback submitted by Ms [redacted] It is outlined in the signed agreement that Protect America, Incmust receive written notice of cancellation from the customer thirty (30) days prior to the end of any subsequent renewal term in order to cancel service Because there was no such notice received, the agreement was not cancelledAttached is a copy of the signed agreement

In reviewing Mr& Mrs [redacted] account, we have found that there is no refund due at this time We have made several attempts to reach a resolution with Mr [redacted] but have been unsuccessful If he wish to speak with us regarding his agreement please feel free to contact us at [redacted] ***-*** Regards, Customer Protection

Protect America has received the complaint submitted by Mr [redacted] ***As per Protect America contract terms and conditions, a day written notice is required to process cancellation of the accountThis information was provided to him on the initial sales call dated August 10, and was recapitulated to him on November 29, We received his day written cancellation notice and processed the cancellation of the account accordinglyWe ask that he allows Protect America to assist with any further concerns

Complaint: [redacted] I am rejecting this response because: I have not received a copy of the contract, which I contest, which I have repeatedly requested I sent a certified letter to the corporate office, which they received at 2:PM today The only thing they sent me was a fraudulently signed piece of paper They say that they can't let me see my contract because it is illegal It is my contract and I demand to see it They can not provide it because they do not have it Regards, [redacted] ***

Protect America, Inchas received the rejection submitted by Ms [redacted] ***We've spoken with Ms [redacted] and offered to clear part of the balance for her if she was willing to pay the portion that she owesMs [redacted] denied the offer stating that she is only willing to pay $She is responsible for $of the current account balance, which is $We were unable to reach an amicable resolution

Thank you for allowing us the opportunity to reply to Mr [redacted] ***’s rejected responseUpon further review, we have determined that we were unable to complete the callback appointment submitted by Mr [redacted] for his requested time and dateBased on our findings, we will close his account once the equipment is returned If there are any additional questions or concerns, we ask that he contact us directly at ***-***-*** Sincerely, Customer Protection Department

Protect America has received the rejected response submitted by Mr [redacted] ***We appreciate the opportunity to address his concernsWe were able to reach out to him and provide an amicable resolutionWe ask that he allows Protect America to assist with any further concerns

Complaint: [redacted] I am rejecting this response because:I called the company and canceled my account after my year contract expired They told me I needed to sign contact and pay an extra days which I did but they never mailed my a contract to sign after calling times for months in a row It is documented in their system that I called and requested a contract to sign but was never mailed out The customer service verified it is documented in their system but they will not mail me a contract to sign to cancel so they keep billing me month after month Regards, [redacted] ***

Protect America has received the rejected offer submitted by Ms [redacted] ***We have been in contact with her and we are addressing her concerns

Protect America has received the rejected offer submitted by Mr [redacted] We had and we will continue to provide different options available to him and there are technicians available to assist with any equipment issues he states that he has We ask that he allows Protect America to assist with any further concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: 1) the contract attached first is incorrectSee the correct contract2) the I did want to send the cancellation but Protect america stated that the cancellation notice can not be recieved prior to the end of the contractbut the contract only states that I need to provide a day notice to cancel the contract.3) the offer given was that I extend my contract by additional months...which is a promotion that protect america is providing to people currently...not put my current contract on hold for monthsI am not trying to buy another contract from protect america I am trying to complete the contract I have and have the opportunity to use the service during that timeIf I choose to extend after the end of my current contract then I would but my request for the holding my account for a few months should not come with the automatic requirement that I have to stay with protect america for additional two yearDo a good job giving me reliable service that I use then I will continue to be a customer but I refuse to be a hostage Regards, [redacted]

Protect America has received the complaint submitted by Ms [redacted] We appreciate the opportunity to address her grievances and provide the best possible solution We reviewed the account and callsWe were able to reach out to her and resolve her concernsWe ask that she allows Protect America to assist with any further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Revdex.com,I have received all monies due to me from Protect America and I want to Thank You for helping me in this matterI never could have done this on my own [redacted]

Protect America has received the complaint submitted by Mr [redacted] As per Protect America's contract terms and conditions, a $restocking fee is assessed on the customer's account if the equipment is not physically returned within the first days following the signing of the AgreementMr [redacted] signed the account on 01/11/and we received the returned equipment on 01/27/The $restocking fee is validWe ask that he allows Protect America to assist with any further concerns

Here is the complaint ID [redacted] that has been resolved.I spoke with Mr [redacted] today and he declined our offer to lower his rate Due to him experiencing misrepresentation with one of our associates, we are canceling his account per his requestWe’ve sent the cancellation link for him to properly cancel and provided him instructions on returning the equipmentPlease let me know if there’s any additional information you need from meRegards, [redacted] ________________________________________

Thank you for allowing us the opportunity to address Ms [redacted] concernsPer Protect America’s agreement with Ms [redacted] , we require a written notice of cancellation days prior to the end of the initial term or any subsequent renewal termWe have reviewed the account and Ms [redacted] attempts to cancel service and at this time we have used the correspondence from your office as the 30-day cancellation noticeThe past due balance will remain open and we request she makes that final paymentBest Regards,Customer Protection

Protect America, Incwould like to apologize for the previous response not being to standards for Ms [redacted] With that said we have come to the conclusion that given the circumstance Protect America, Incprovided Ms [redacted] a credit towards her account due to the inconvenience experiencedThis offer was accepted and acknowledged by Ms [redacted] Furthermore Ms [redacted] has agreed and acknowledged the contract and the terms and conditionsThis contract is dated September 30, Ms [redacted] is under a month agreement which is due to expire September 30,