PADEN'S LAWN SERVICE

Protect America has received the rejected response submitted by Ms [redacted] Enclosed is a copy of the Agreement that she provided her verbal and electronic consent to on January 03, We ask that she allows Protect America to assist with any further concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Protect America has received the complaint submitted by Ms [redacted] As per Protect America terms and conditions, the contract is for monthsWe reviewed the account and determined that on November 8, 2016, MsMarcia Edge was advised of the various options available to her, on how to cancel out the accountWe ask that she allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Ms [redacted] ***We reviewed the account and callsAs per Protect America's Agreement terms and conditions, the term is for months and a day written cancel notice is required to process cancellation of the account at the end of the termThis information was provided to her on June 18, when she initially set up the account and recapitulated to her on May 31, In July 10, 2017, we provided the necessary information to her needed to process the cancellation of the accountAs of to date, we have not received the information required to cancel the accountThe balance accrued on the account is validWe ask that she allows Protect America to assist with any further concerns

Complaint: [redacted] I am rejecting this response because:I have mailed a letter to them requesting the service to be cancelled and when I call the number all I get is the hard sales pitch to renew the contract Because I don’t feel u owe them any money br cause we noticed them in December that we no longer wanted to continue service as our contract had expired The link they sent me requires me to pay them before they will accept my letter They constantly find ways to deter you from closing your account If they really wanted to resolve this they can call me directly Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:1) Protect America ignored my clear request to terminate monitoring in February in their response 2) I accepted their response to replace the NON-WORKING equipment because I was hopeful at that time that it would be possible to become a customer of theirs once again in the future, without further payments I discussed termination of service with them in July as well, and there was no mention at that time of any requirement for further payments, even though they had not been providing monitoring service since February.3) Given their attitude that I needed to continue paying for services that I was not getting, I will not use their services again I think their charge of $for September, after three requests to terminate service, are unethical and inappropriate They were unwilling to make any effort to resolve this dispute during my phone calls with them in any reasonable manner.My request for a refund of the September charges remains my request for a reasonable resolution to this dispute Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:i never refused an offerWhen the problem happened, I wanted to cancel my serviceI was reasured on the phone that I would be rushed a new system and I would get a month free of chargeThe system was not rushed to meIt took almost two weeks to get it and I was charged for the monthProtect America has not kept any of the promises Regards, [redacted]

Protect America has received the complaint submitted by Mrs***Upon review, a refund will be given in the amount of $It will be processed and sent via check by mailThe account has been disconnected and there are no further obligations between partiesWe ask that Mrs [redacted] allow Protect America to assist with any further concerns

Complaint: [redacted] I am rejecting this response because: All this was after the factThe letter was done after a whole year passed, otherwise we still couldn't cancelWe never even seen a copy of the contract until they told us its in the contract and we said we never received any contract, so thats how we got the contractThis was canceled a year ago, before they covered their butsThey have it on a telephone recording that we canceled And they told us we had to wait two months for the contract to be overSo we did and Febwe were signed up with a new companyThey never made us aware that we had to write a letter to cancel, or that its the proper way on the contractThey understood on the phone that we were done by FebOtherwise why would we sign up with a new company and pay for two alarm systems for a whole yearWhen all the equipment was taken out we even called to ask them do they want us to send it back to them, and they said noThey have these calls on recording, because they found them and played it back to me, so they know this is trueI have no reason to lie, but when a company that we were paying since treats us like this, and plays dumb to all this, they are not a good companyAnd thats one reason why we leftEvery time we called they never knew anything, we had to explain over and over again They should have made us aware the first time when we canceled and told us we had to wait two months for the contract was up, and we said yes we wouldThey should have said the proper way to cancel isand never a word, so this is their mistake, and because of them we lose that money that we work hard for, for a whole year and we are supposed to forget about it, because they say soNo, we can't !!!!!! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: There was no email sent in February and I have gone and checked my emails from that monthHow can I be charged for service that I have asked to be canceledThe link that Protect America has shows a balance on it that I refuse to pay and they will not cancel the service until a payment is madeHow is that legal to still bill someone for a service that they are not happy with and have requested to cancelProtect America will continue to bill me for a service that I don't even useThe monitoring system isn't even hooked up and hasn't been in quit a whileI see I may have to get legal representation for this Regards, [redacted]

Protect America have received the complaint filed by Ms***We are a self-install companyThis allows us to provide our customer the equipment with no upfront (installation) chargeAll technician request for our customers are through contractors, therefore a fee is involvedMs [redacted] started her agreement with landline service and the technician found that the signal strength was not strong enough to reach her detached guest houseWe then upgraded Ms [redacted] to Cellular monitoring and the cellular system was never installedOn 1/13/Protect America mailed a check to the city of LA for the AlarmsAt this time there is no refund due Please feel free to contact the customer protection team with any questions or concerns you may have Thank you, Customer Protection

Complaint: [redacted] I am rejecting this response because: I have made several attempts to work with the businessI have yet to receive any of the information that they have promised to deliverI ask if they will confirm that they have not delivered on the promises and why I should trust that they will in the futureHave no confidence that when I ask to speak with a supervisor or manager, that that is who I end up speaking tooI printed and saved the transcript from my last chat with customer service which promised something the next day Regards [redacted] ***

Complaint: [redacted] I am rejecting this response because:Protect America has stopped communication and they should be concerned with trickery business practices their third party vender is telling people to get them to sign a ridiculous agreement which isn't being held to what was verbally promised Regards, [redacted]

Protect America has received the rejected response submitted by Mr [redacted] Protect America has investigated the account in detail and found that Mr [redacted] had been offered options on fixing his equipment issues He declinedHe has been provided options on terminating the contractHe has declinedAt this time we are unable to reach an amicable resolutionWe ask that he allows Protect America to assist with any further concerns

We at Protect America feel that we've done everything possible to assist Mrand Mrs [redacted] with the terms of the agreementWe ask that Mrs [redacted] contact our Cancellation team for further assistance in resolving this matterRegards,Customer Protection

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted] ; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that a cancellation request has not been submittedPer the terms and conditions on the agreement a day written notice is requiredShe was advised on 2/23/on how to cancel her security serviceAt this time her request will not be grantedIf she has any further questions or concerns please contact us at 1-***-***-***Sincerely, Customer Protection Department

Tell us why here...Thank you for allowing us the opportunity to address Mr [redacted] concerns regarding his cancellation requestWe have reviewed the account and calls and on 12/9/Mr [redacted] called the billing department due to a notification he received concerning the 3-month balance on his account He stated he’s not going to pay the balance and requested to cancel serviceWe explained he would need to speak with the cancellation department to process his cancellation request Mr [redacted] said he would call back and speak with the cancellation departmentWhen we asked if he would like to clear the balance, he became combative and disconnected the callThere are no calls from Mr [redacted] until 2/9/when he contacted us using our online chat service requesting to cancel serviceOur chat team also explained that he would need to speak with our cancellation departmentHe became combative and disconnected the chatOn 2/13/we spoke with Mrs [redacted] and explained the cancel process then we sent him the cancellation linkThe cancellation link expires seven (7) days from the date it was sentWe have republished the link to Mr [redacted] several times giving him the opportunity to terminate his serviceWe continued this process up until 2/28/Once the cancellation link is clicked on and acknowledged by the customer, the account is setup for cancellationAny monies due at the time of the request can be paid within the link and again, once the acknowledgment is received the account is set up to cancel days from that dateMr [redacted] never signed and returned the linkOn 3/17/we contacted Mr [redacted] due to the past due balance and he became combative against the representative and disconnected the callAt this time we feel that we have done everything in our power to reach a resolution with Mr***We are using the correspondence from your office as his cancellation request and the current balance on the account will standAt this time we ask that Mr [redacted] make the final payment.We ask that Mr [redacted] contact us at (***) [redacted] with any additional questions or concerns.Sincerely,Customer Protection

Protect America has received the complaint submitted by Mr [redacted] ***As per Protect America's contract terms and conditions, the contract term is for months and we require a day written notice to cancel the account at the end of the contract termMr [redacted] was advised of this on the initial sales call dated 11/5/and he agreed to the agreement terms verbally and by providing his electronic signatureMr [redacted] stopped making payments on the account on 11/1/The account was turned over to a 3rd party collections companyAt this time, he would need to contact [redacted] at phone number: [redacted] for further inquiries

Thank you for allowing us the opportunity to address Ms [redacted] concerns regarding her cancellation requestAfter reviewing the account, we’ve found that on August 17, 2017, she spoke with our billing department requesting a payoff amount to cancel serviceIt was explained that she needed to speak with our cancellation department, and we transferred the callOur call record shows that she spoke with our cancellation department on August 17, 2017, and explained the upgrades offered by the new alarm companyWe also offered upgrades and Ms [redacted] seemed very interested and stated she would call the other company to see if there was a cancellation feeShe then asked if she couldn’t cancel with her new company, could she get the payoff amount We explained that if she chose to cancel service with us, we would email her the cancellation link and that would provide the ending balance for her Ms [redacted] ended the call with the expectation that she would call us back to inform us if she wanted to continue service or needed to cancel service with usWe never received a callback in AugustOn March 1, 2018, Ms [redacted] called regarding the auto draft from her accountWe explained that we require a day written request for cancellation and we never received one from herThere is no refund due at this time but we have used the correspondence from your office as the 30-day cancellation notice and waived the final monthly paymentPlease feel free to contact us at (***) ***- [redacted] with any additional questions or concernsBest Regards, Customer Protection

Protect America, Inchas received the complaint filed Mr [redacted] and found that all equipment has been receivedWe are clearing the current balance applied to his account No additional charged will apply