PADEN'S LAWN SERVICE

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [redacted]

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted] ; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that the security system worked during the time of the break-in, which occurred on February 14, We spoke with her on February 26, at 2:39pm and advised of the review from the break-inWe recommended that she test her system monthly to make sure all equipment is working properlyWe ask that she reach out to us directly if she has additional questions or concerns at 1-***-***-***Sincerely, Customer Protection Department

Protect America, Inchas received the feedback submitted by Ms***Upon reviews, our records indicate that there was no cancellation notice received until DecemberThis serves as a day notice per the policy outlined in the contractThis is why the service will run through JanuaryDue to the nature of the complaint, and investigation will be done to determine if any further accommodations can be madeAttached is a copy of the agreement

Protect America has received the complaint submitted by Mr [redacted] ***As per Protect America cancellation guidelines, we require a day written noticeWe have reviewed the account in detail and it was determined that we received his written cancellation request and we processed cancellation of the account accordinglyThe balance on the account stands as isWe ask that he allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Mr [redacted] As per Protect America's contract terms and conditions, the contract term is for months and we require a day written notice to cancel the account at the end of the contract termWe received his day written cancel notice and processed cancellation of the account accordinglyHe will not be charged for the month of MarchWe ask that he allows Protect America to assist with further inquiries

Protect America has received the complaint submitted by Mr [redacted] Upon review, Mr [redacted] signed a month renewal agreement in July of We ask that Mr [redacted] give us the opportunity to assist him with troubleshooting any system issuesHe can reach our technical support specialists by calling ###-###-#### option Attached is a copy of the agreement

Revdex.com: I have reviewed the response made by protect america, business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me as long as cancelation of my account means I am not responsible for any cancelation fee[redacted] Regards, [redacted]

Protect America, Inchas received the rejection submitted by Mr*** As previously mentioned, Protect America did not change anything that caused Mr***'s system not to communicateWe've since received the cancellation request and the account is being processed for cancellation

Protect America, Inchas received the complaint submitted by Mrs [redacted] Upon review, Mrs [redacted] has contacted Protect America in the past in regards to a lower rateProtect America has made different offersThe most recent offer ended with Mrs [redacted] stating that she wanted to consult with her spouseThe account has since been turned over to a collection agency for non-payment

Complaint: [redacted] I am rejecting this response because:From: [redacted] [mailto: [redacted] ] Sent: Tuesday, June 14, 4:PM To: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint # [redacted] Complaint [redacted] I was out of town last week I was charged $The information provided by protect America said my charge should be $ Once again no service was providedSo even $seems high when they never installed Thanks [redacted] Sent from my iPhone Regards, [redacted] ***

Protect America has received the rejected response submitted by Ms [redacted] We will waive the payment due for the month of August as a courtesy to herWe ask that she allows Protect America to assist with any further concerns

Protect America, Inchas received the complaint submitted by Mr [redacted] Upon review, we've had the opportunity to speak with Mr [redacted] and restore his camera to working orderWe ask that Mr [redacted] continue to allow Protect America to assist with any concerns

Complaint: [redacted] I am rejecting this response because:Not only do you need to cancel my services I feel as if you should refund some if not all of the money I paid to you , my services has not worked in years with mutable attempts to cancel services this is not how you conduct a bussiness Regards, [redacted]

Protect America has received the complaint submitted by Mr [redacted] Protect America follows a cancellation protocol, and has not yet received a written cancellation request for his business account, nor his home accountMr [redacted] has been month-to-month with both of his accounts, respectively, since and Once he calls in to cancel account and provides a written cancellation request, we can cancel both accounts.Mrand Ms [redacted] changed their card information on December 17, and because Protect America has, and had, not yet received a written cancellation request for the business account, both accounts were chargedWe ask that Mr [redacted] allow Protect America to assist with any and all future concerns

Complaint: [redacted] I am rejecting this response because:I am rejecting this response because:it shouldn't take almost weeks to repair an alarm systemAfter being on the phone over an hour I was told it was going to be rushed to meThis sytem wide outage that you speak about, how does it apply to my situation? I was told by the protect america tech that my sytem board was badSo which is it? Regards, [redacted]

Protect America, Incwould like to first apologize for the feelings described in the comments from Ms [redacted] We are a company that values our customers completelyWith further investigating on this account we have to come to determination that we will be granting the cancellation of Ms [redacted] 's accountSince we have a day cancel notification process this will be a valid cancel set for August 31, If you have any questions about this please let us know and we will be glad to speak with youWe want to thank you for giving Protect America, Incthe opportunity to secure your residence

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But in light of past non-responsiveness from protect America in my inquiries to cancel my subscription I'm concerned about the ending date on my contract Since I been trying to make contact with protect America since June I would have it that our contract end on the last day of July of this yearAnd have an email or written mail sent to me stating this Regards, [redacted]

Protect America has received the complaint submitted by Ms [redacted] As per Protect America terms and conditions, the agreement is for months and we require a day written notice postmarked no later than 30(thirty) days prior to the end of the initial term or any renewal termsWe received Ms [redacted] written notice and have processed the cancellation of the account accordinglyWe ask that she allows Protect America to assist with any further concerns

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] protect America is a bunch of crooks and I will never ever recommend them to anyone and I will give me review on every web site I can

Protect America, Incwould like to apologize for the inconvenience that has been experienced with Mr [redacted] After reviewing the account we where able to determine the following.The total payments that have been paid to date equals monthly payments out of With the monthly monitoring rate being $each month that leaves payments remainingTotal monthly amount left on agreement = $543.84Our notes specifically state that Mr [redacted] was given the payoff amount of $at the time of the call which took place July 15, At this time the monthly payment for July had not yet posted, so that is the reason there is a different payoff total amount mentioned above today