PADEN'S LAWN SERVICE

Complaint: [redacted] I am rejecting this response because:This is the third controller that has been sentAgain many hours on the phone to help resolveHow long does a business have to resolve my complaintThis is getting rediculous and time consuming for a customerThey have spent more money trying to correct these issues then the contract will get them in return, not counting my many, many hours on the phone Regards, [redacted]

Protect America has received the complaint submitted by Mr***We've had the opportunity to speak with Mr [redacted] and discuss his concernsWe ask that Mr [redacted] allow our Level technician a final attempt to help resolve the issuesIf unsuccessful, as discussed, we will pursue further course of action to assist Mr***Please call ###-###-#### option to speak with a Level technician

Protect America has received the complaint submitted by Ms [redacted] As per Protect America's Agreement terms and conditions, a day written notice is required to process cancellation of the accountThis information was provided to her when she initially set up the account on April 30, We received her day written cancel request on May 22, and processed the cancellation of the account accordinglyWe ask that she allows Protect America to assist with any further concerns

Protect America, Incwould like to apologize for the event that took place with Ms [redacted] place of residenceWe are currently researching the account and will be in contact with Ms [redacted] to provide information regarding her security account

Complaint: [redacted] I am rejecting this response because:I found out that no matter what Protect America does in their cpmplete failure they do not break the contractThat company still failed me and I will pass on information to others not to use Protect America Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: When I originally signed up this was not explained to meThere was some type of event going on in the background on their end which prevented me from hearing everything that was saidHe said he would send a copy of the contract after we talked but I never received it until the day after I told them I wanted to talk to themI have send the equipment backI have told them I am canceling my account and I do not authorize any more withdrawals from my account Regards, [redacted]

Complaint: [redacted] I am rejecting this response because this company states I replied verbally to accepting a contractI fulfilled this month obligationI contacted your company several times and provided a "verbal cancellation." I even asked for an email contract form to cancelI did not get it sent for months Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I appreciate Protect offer to contact their office to reach a resolution, however, I rather bring closure to this with Revdex.com involvementPlease tell me what I need to do to resolve this situation now and we get on with our livesI just need to knowThank you Regards, [redacted]

Protect America has received the complaint submitted by Ms [redacted] As per Protect America's Agreement terms and conditions, the agreement is for months and we require a day written notice to process the cancellation of the account at the end of the termThis information was provided to her when she initially set up the account in November 26, and recapitulated to her on May 24, We ask that she allows Protect America to assist with any further concerns

Protect America has received the rejected offer submitted by Mr [redacted] ***We have discussed and provided Mr [redacted] a variety of options, of which he has declinedAt this time, we are unable to reach an amicable resolutionWe ask that he allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Mr [redacted] ***We have reached out to him and we are attempting to resolve his issuesWe ask that he allows Protect America to assist with any further concerns

Complaint: [redacted] I am rejecting this response because:You have called me only twice in the last month, and both time I was at work and I requested that that person call me back @ 3:PST and I would be home to go over the problems with them And both time I wait till 8:and went to bed You people are not trying, as you say you are Your manager sure don't care They go hone right on time and care less about keeping me as a happy customer, cause right now all I'm doing is getting more upset I've had one more sensor lie to me tonight, said my front door was open and I just shut it East front window fail almost to time a day, and you should know that unless someone else sends me e-mails Yes I do keep checking it It has not prove my faith in it wrong yet Its a cheep system and not worth the money I know if I call you I get the run up and down the stairs and open and close enter codes I do all the work while computer jock sits in his chair having coffee and what ever in a air condition office I have left you message to call back and you do but I'm nowhere close to the system to be your runner I tell you when I can be to talk to that person again and no call And you are making every effort to fix this, like "NOT" in the least Sorry I'm not a pro at computers stuff so I tried to give you the failure that I did keep track of Not all of them but some Its a system you can't trust to leave your house and property too And don't say you trying when your calling me at noon or so my time and I work during the day, so I can't be your runner if I'm not at home I don't want to talk to a tech that don't know crap and get passed around and have to go through it all over again, which by the way has happened I'm no spring chicken at By the way my work hours are 06:to 14:PST With drive time or traffic I'm home by 15:or a little before mostly Regards, [redacted] Protect America, Inc Event: Sensor Failure Alert: Sensor (Sensor 9) Date of Occurrence: Sat, Aug 18:00:Pacific Daylight Time Comments: Sensor Failure Alert: Sensor (Sensor 9) Event: Sensor Failure Alert: Sensor (Sensor 8) Date of Occurrence: Sat, Aug 18:00:Pacific Daylight Time Comments: Sensor Failure Alert: Sensor (Sensor 8) Powered By Securenet Protect America, Inc Event: Sensor Failure Alert: Sensor (Sensor 8) Date of Occurrence: Tue, Aug 17:10:Pacific Daylight Time Comments: Sensor Failure Alert: Sensor (Sensor 8) Powered By Securenet Protect America, Inc Event: Sensor Failure Alert: Sensor (Sensor 8) Date of Occurrence: Sun, Aug 07:00:Pacific Daylight Time Comments: Sensor Failure Alert: Sensor (Sensor 8) PowProtect America, Inc Event: Protect America, Inc Event: Sensor Failure Alert: Sensor (Sensor 8) Date of Occurrence: Mon, Aug 18:00:Pacific Daylight Time Comments: Sensor Failure Alert: Sensor (Sensor 8) Powered By Securenet Sensor Failure Alert: Sensor (Sensor 8) Date of Occurrence: Tue, Aug 18:00:Pacific Daylight Time Comments: Sensor Failure Alert: Sensor (Sensor 8) Powered By Securenet ered By Securenet Protect America, Inc Event: Sensor Failure Alert: Sensor (Sensor 8) Date of Occurrence: Sat, Aug 23:32:Pacific Daylight Time Comments: Sensor Failure Alert: Sensor (Sensor 8) Powered By SecurenetProtect America, Inc Event: Sensor Failure Alert: Sensor (Sensor 9) Date of Occurrence: Sat, Aug 01:02:Pacific Daylight Time Comments: Sensor Failure Alert: Sensor (Sensor 9) Powered By Securenet Protect America, Inc.Event: Sensor Failure Alert: Sensor (Sensor 8)Date of Occurrence: Wed, Aug 17:58:Pacific Daylight TimeComments: Sensor Failure Alert: Sensor (Sensor 8)Powered By SecurenetProtect America, Inc Event: Sensor Failure Alert: Sensor (Sensor 8) Date of Occurrence: Tue, Aug 20:20:Pacific Daylight Time Comments: Sensor Failure Alert: Sensor (Sensor 8) Powered By SecurenetProtect America, Inc.Event: Sensor Failure Alert: Sensor (Sensor 8)Date of Occurrence: Fri, Aug 23:00:Pacific Daylight TimeComments: Sensor Failure Alert: Sensor (Sensor 8)Powered By SecurenetProtect America, Inc Event: Sensor Failure Alert: Sensor (Sensor 8) Date of Occurrence: Thu, Aug 17:20:Pacific Daylight Time Comments: Sensor Failure Alert: Sensor (Sensor 8) Powered By Securenet Protect America, Inc Event: Sensor Failure Alert: Sensor (Sensor 8) Date of Occurrence: Tue, Aug 17:10:Pacific Daylight Time Comments: Sensor Failure Alert: Sensor (Sensor 8) Powered By Securenet Protect America, Inc Event: Sensor Failure Alert: Sensor (Sensor 8) Date of Occurrence: Fri, Jul 18:00:Pacific Daylight Time Comments: Sensor Failure Alert: Sensor (Sensor 8) Powered By Securenet

Protect America has received the complaint submitted by Ms [redacted] We appreciate the opportunity to address her grievances and provide the best possible solution We reviewed the account and callsWe are in the process of reaching out to her to assist her further with her concerns We ask that she allows Protect America to assist with any further questions

We have received the complaint filed by Mr [redacted] and found that on 3/13/17, one of our managers contacted him and apologized for his experience and explained our intent was to explain the difference in service he is getting and educate him on how the system worksOur billing representative spoke with Mr [redacted] on 6/14/and explained that he would have to speak with our cancellation team to cancel his serviceWe attempted to contact him to complete his request but was unsuccessful in reaching himWe spoke with Mr [redacted] on 11/9/and explained the 30-day cancellation policyAt that time he had an outstanding balance that did not include the final months' payment, therefore, the final payment of $is validWe ask that Mr [redacted] contact our office at ***-***- [redacted] to allow us the opportunity to process the final paymentBest Regards, Customer Protection

Protect America, Inchas received the feedback submitted by Ms [redacted] Upon review, Protect America, Incdid offer Ms [redacted] six (6) months of free service with a contract extension if she cleared the current balanceThat offer was declined along with all othersIt is outlined in the signed agreement that Protect America, Incmust receive written notice of cancellation from the customer thirty (30) days prior to the end of any subsequent renewal term in order to cancel serviceAttached is a copy of the signed agreement

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted] ; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that she was not charged $monthly for the cameraWhen she changed her security service to cellular there was a $increase per monthAt this time her request will not be grantedWe ask that she reach out to us directly if she has any additional questions or concerns at 1-***-***-***Sincerely, Customer Protection Department

Protect America has received the complaint submitted by Mr [redacted] Upon review of the account it is determined that we sent him the necessary equipment under warranty to replace the equipment that he was having issues with and we tried to assist him with the installation process to no availWe ask that he allows Protect America to continue to assist him with his equipment issues

Complaint [redacted] I am rejecting this response because: I do not agree with any of this and will not use protect America in the future as previously stated Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was contacted by Customer Resolutions Department and was immediately assisted with the cancellation of this contractI was sent and email stating such but have not received itI will continue to look for the email and make certain no further charges are incurredIF for some reason the cancellation has not been processed and or the confirmation email not received I will contact this officeI also was given a sincere apology for this ordeal and I appreciate that too Regards, [redacted]

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted] ; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that the security system worked during the time of the break-in, which occurred on February 14, We spoke with her on February 26, at 2:39pm and advised of the review from the break-inWe recommended that she test her system monthly to make sure all equipment is working properlyWe ask that she reach out to us directly if she has additional questions or concerns at 1-***-***-***Sincerely, Customer Protection Department