PADEN'S LAWN SERVICE

Protect America has received the rejected complaint submitted by the Revdex.com on behalf of *** ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that the account disconnection date is scheduled for March 31, with a balance remaining of $No other charges will occur on the accountWe ask that she contact us with any additional concerns at 1-***-***-***Sincerely, Customer Protection Department

Protect America has received the rejected response submitted by Mr*** ***Protect America would be happy to process the termination of the account accordingly if Mr*** is able to provide a copy of the written cancellation noticeWe ask that he contacts Protect America to seek further assistance regarding the cancellation process

Complaint: ***
I am rejecting this response because: these people didn't want to work with me when I called over three times in JanuaryThey only wanted to get involved after I contacted the Revdex.comIt is not fair that I've had to go through this and I have a dangerous situation on my handsThey did not show any concern for my safety or the safety of my family when their products were not workingThat is why I continued to call in January. I would just like to cut my ties with these people and terminate my contract I will not pay for a service that does not work as promised, and the customer service did nothing to support me during this time.
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***We appreciate the opportunity to address her concernsAs per Protect America’s Monitoring Agreement terms and conditions, the term is for months and we require a thirty day written cancel notice in order to process
cancellation of the account at the end of the termEnclosed is a copy of the Monitoring Agreement for her further reviewWe reviewed the account and callsWe erroneously billed an incorrect account for Ms*** monitoring servicesWe contacted her regarding the matter and resolved the billing issueShe has had no issues regarding the alarm equipmentWe ask that she allows Protect America to assist with any further concerns

We’ve had the opportunity to review Mrs*** rejected responseWe received a call from Mrs* *** on July 20, at 10:a.mto change her master code and online passwordMrs* *** states that her husband, Mr***, moved out of the home and was not allowed to be in her homeShe requested for Protect America to place a note on the account to not allow Mr*** access to the new master code to disarm the security systemWe do not have any record of a call to cancel Mrs*** primary service at *** * *** *** *** *** *** and we did not receive the equipment back, which is required to terminate servicesIn order to further investigate the cancellation request and determine who informed Mrs*** that “***” was paying the monitoring bill, we would like to receive more information regarding the date and time Mrs* *** spoke with a Protect America representative about these subjectsIn addition, we are requesting a copy of the letter that Mrs* ***s sent to cancel service with Protect AmericaOnce the requested information is received Protect America can further review Mrs*** account Sincerely, Customer Protection

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

At this time we are unable to come to an amicable resolution with Mrs***Protect America has offered the services agreed upon between Mrs*** and PAI After the initial year term, we ask that Mrs*** provide Protect America written notice of her cancellation request, days prior to the end of the initial term Additionally, we feel that the monitoring service is made available therefore Ms*** is not eligible for the refund she’s requesting

Complaint: ***
I am rejecting this response because: The issue was not resolved in as Protect America was unable to assist us after a lot of wasted time on the phone with representatives At that time, I realized that we were not going to receive any help in the matter and had no other choice but to completely disconnect our garage door opener so that our house was as safe as it was before putting in this "security" system The system has honestly been more hassle than good to say the leastBecause of this, I will not be bring it with me to endure such a low quality of life (especially for something I pay for!) Protect America is more than welcome to come out before my move next Wednesday and see if they can resolve the issue at hand However, I feel that giving us a discounted cancellation fee would allow us to end our relationship amicably (and without further expenses on Protect America's part of sending out a technician to troubleshoot)
Regards,
*** ***

Protect America has received the complaint submitted by Ms***Upon review, we will apply a credit to the account to clear the remaining balanceThe account has been processed for cancellation and Ms*** will not incur any further chargesWe ask that she allow Protect America to
assist with any further concerns

Protect America has received the rejected response submitted by Ms*** ***Ms*** would need to contact Customer Service at phone number: (800) 951-to get her request processed

Protect America, Inchas received the complaint filed byMs***In reviewing her account it has been determined that the falsealarm occurrences were initiated with a dining room sensor activation afterwhich an invalid passcode was provided when our Central Monitoring Station madecontact with
the emergency contact information provided. Contact was then made with the secondary emergencynumber and that person stated no one was homeThe Central Monitoring Stationfollowed the proper protocol and dispatched the authorities Additionally, PAI ask that our customers callin to test their system monthly to prevent them from having problems with theirequipment We have reached out to Ms.*** to offer a resolutionShe declined our offerAlso, we feel that ourLicensing department has done everything in their power to assist Ms***with providing information on how to register for the LAPD Online Alarm School.At this time Ms*** will need to contact our cancellation department todiscuss her options

Complaint: ***I am rejecting this response because: as written it is wrong and you are mis-informed.
On your contract which you supplied a copy of ......it states that the initial term of this contract which we singed is for years. I think we fulfilled the contract - since its now years later and you never provided us with another contract - so this one is fulfilled by Law. And the next statement you make is dayswell check with *** who I talked to about this mess and he told me days. As he stated well ....back in - you must notify us within days which we did of cancellation. Well........fulfilled again. I think you better check your log as to what technical staff are telling people - as in my opinion - they are making up stuff as they go. Don't say days and then say days in your response.
Your written terms are not correct and accurate. Claim dropped.
*** *** *** ***
Regards,*** ***

Protect America, Inchas received the complaint submitted by Ms***Upon review, it is outlined in section of the monitoring agreement that the customer may cancel the agreement by returning the equipment within days of the initial shipping dateSince there is no equipment to return, we
are able to cancel the account, but unable to issue a refundAttached is a copy of the agreement

Protect America has received the complaint submitted by *** * ***As per Protect America's Agreement terms and conditions, a day written notice is required to process cancellation of the accountThis information was provided to her on August 29, and recapitulated to her on
September 22, We received her day written cancel notice in December and processed the cancellation of the account accordinglyThe balance owed on the account is validThe account was eventually turned over to a third party collections companyAt this time, she would need to contact Hillcrest Davidson at phone number: (866) 524-for any further inquiries

Protect America, Inchas received the response submitted by Ms***Upon further review, we will clear the balance owed on Ms***'s accountWe ask that Ms*** allow Protect America, Incto assist with any further concerns

Complaint: ***
I am rejecting this response because:I have been on the phone with Protect America's phone techs over the last years at least times. I have spoken with Level techs in the past and they have even sent me a technician to my house in the pastI was told that if I had another problem they would cancel my contract. I expressed this but they have ignored my request. We have spoken to protect America techs or times in March The last event in March we were on the phone with protect America for 3-hours. This was a level tech. Why would they have waimy time if it was not especially knowing the history This was to fix the same issue they now want me to fix again over the phoneAgain they have sent me many, many panels and each time I had to spend hours on the phoneIn march they offered to send a tech out when I spoke with a retention specialist. Then they said they did not have a technician in my area. Then they said I needed to speak with a tech tech again.This company should more clearly communicate the amount of commitment, sacrifice and time it takes to be a customer.For years I have paid for security but have received a faulty system in returnBased upon the amount of complaints this is not a singular issue, and desire a class action.
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***As per Protect America's contract terms and conditions, the contract term is for months and we require a day written notice to cancel the account at the end of the contract term. Ms*** called within the
contract term to cancel the account and we provided various options to which she stated that she will follow up with us with her decisionWe contacted her several times without any successThe account was turned over to a 3rd party collections companyAt this time she would need to contact *** *** at phone number: *** *** for further inquiries

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Protect America has received the rejection submitted by Mrs***Our records indicate that Ms*** has only called in and requested to troubleshoot system issues once in August At that time, all issues were resolvedSince then, any contact between parties has not been an attempt to correct any issuesWe ask that she allow us the opportunity to assist herAll options have been given in regards to cancelling the service while still in termOur cancellation department has spoken with Ms*** on different occasions and provided her with the options

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this is resolved due to paymentHowever, let me be clear, we paid for the three months they are referring to at the end of OctoberTherefore, we were confused when being told in December that we owed three months when we had paid and then called to cancelThe representative said that he saw where we paid in October to clear up the balance and that whomever wrote this response may not have had the proper lines of communicationThat's why we were being charged for monthsI was told that there was an error at one point but because of that we were still going to be charged for all the months thereafterI was not asked to return the equipment. Regards,
*** ***