PADEN'S LAWN SERVICE

Protect America, Inchas received the complaint submitted by Mr***We have since spoken with Mr*** and informed him that his account has been cancelledWe are currently in conversations with him to meet a resolution concerning the charges on his account

We received the rejected response filed by Ms***At this time we would like to advise Ms*** that her account is set to cancel 10/31/The final draft was 10/1/due to the day notice of cancellationThere is no refund due at this time

Protect America has received the complaint submitted by Mr*** ***We reviewed the account and callsMr*** and his wife renewed the agreement for another months with Protect America on November 04, in exchange for upgraded equipment, months free monitoring and a gift cardWe
are able to provide a copy of the renewal agreement upon requestWe ask that he allows Protect America to assist with any further inquiries

Thank you for allowing us the opportunity to address Mrand Mrs*** concernsWe have completed an account review and at this time we are providing our findingsOn 2/13/16-Mrs*** called and asked for the password to the monitoring station because there was a panic signal sent to the
monitoring station and they were unable to provide the correct passwordWe explained that the duress (panic) code was entered instead of the arm/disarm code and without the correct password to the monitoring station, we have to dispatch the authoritiesMrs*** acknowledged that she understood the procedureOn 5/31/16, Mrs*** used our chat service stating she always forget the password and would like to reset itWe assisted her with re-setting her passwordBeginning 8/2/through 10/7/16, we attempted to contact Mrand Mrs*** due to the past due balance on the account but we were unsuccessful in reaching themOn 10/4/17, we spoke with Mr*** about the months past due balance and he assured us his wife paid the balanceOn 10/11/Mrs*** called in and paid the past due balanceOn 2/23/17, Mr& Mrs*** called requesting new equipment because their neighbor has the same system but newer equipmentWe explained that we would need to troubleshoot with them and any equipment that is not functioning properly can be replaced under warrantyMr& Mrs*** declined to troubleshoot with us and asked to cancel serviceAt that time Mr*** spoke with our cancellation team and they agreed to replace all the equipment under warrantyMr*** allowed us the opportunity to test the majority of the system with himTo honor their request, we shipped all new equipment and provided a $gift cardSeveral months passed before installing the new equipmentOn 6/8/17, Mrs*** called for assistance installing the new equipmentWe were able to assist with the installation and verify that the alarm system functioned properlyOn 9/29/17, Mrs*** called stating they sold their home and wanted information on transferring the alarm system to the new homeownersWe explained the Change of Responsibility process to her and she acknowledged that she understoodShe was going to have the new homeowners contact us to complete the transferWe never received a call with the potential customer informationOn 12/7/17, our returns department received the upgraded equipment on 12/7/17and on 12/11/17, Mr*** called requesting to cancel service stating they don’t use the alarm and he would like to pay the remaining term in fullWe explained the agreement term and the remaining months then offered to resolve any issues they may haveThey declined the offer and stating they would file a complaint with the investigative bureau through the government to cancel serviceWe provided the buyout amount and Mrs*** stated they would not pay and to send it to collections because it won’t hurt their score. Section of Mrand Mrsagreement with us recommends regular testing to ensure the system is functioning properly. Our records show that Mr& Mrs*** tested their system with us when installing their new or upgraded equipment or their app was reading offlineThey declined all offers to allow us to address their concernsTheir account is eligible for cancellation 11/12/We have attached supporting documents for them to viewAt this time we ask that Mrand Mrs*** contact us at (***) ***-*** with any further questions or concerns in this matter

Thank you for allowing us the opportunity to address Mr*** concernsWe have reviewed the account and calls surrounding his request to cancel service and found that while trying to cancel after the sale of his home, we provided him the cancellation link on several occasionsWe require a
written notice to cancel service and we provide a cancellation link to cancelThe link will include any monies that are due at the time of the cancellation request but he did not sign the link due to the balance on his accountAt this time Mr*** account is set to cancel on 5/31/with a zero balanceWe ask that Mr*** contact us at (***) ***-*** with and additional questions or concerns. Best Regards,Customer Protection

We have received the complaint filed by Ms*** and found that we have spoken with her and explained the process for receiving a gift card from Protect America, IncThere is a day waiting period on all gift cardsShe resigned her agreement with us on 11/8/therefore her gift card was
released on 12/8/Once the card is released, we ask our customers to allow an additional weeks as for the gift cards are not in-houseProtect America prides itself on being a self- install service so we ask that our customers call in to allow our technicians to assist with the installation of their equipmentWe’ve also explained the day right of recession after resigningAt this time we ask that she contact our office for further assistance regarding this matter. Regards, Customer Protection

Complaint: ***
I am rejecting this response because: Due the math! that is more than days I contacted your office September 3rd
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I was not made aware that there is no cancellation feeI should not be binned to a year contract if I am unhappy with the services and most of all do not have the service set up in a homeRegards,
*** ***

Protect America has received the complaint submitted by Ms*** *** We reviewed the account and callsMs*** declined the options available to her in terminating the accountWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I Don't owe this company any money I was told when I paid them in full in March that I wanted the service canceled and they told me that it would be canceled and that's the reason I paid them in full so they could cancel the service and on April they emailed saying the service was reactivated and I called them and told them I canceled service in March and that I didn't want the service reactivated and the representative I talked to told me the service was canceled so I don't owe them anything they are trying to rip people off and I'm not giving them anymore money and all the record phone calls that was made with the conversation I had with the different representative need to be pull and listened to this company is trying to scam people out of their money
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have done my part by identifying, the companies deficiencies and poor business practicesI have called numerous of times too resolve issuesI get the same story that I'm in a contract and I belong to this company for months
Regards,
*** ***

We have received the rejected response filed by Ms***Since the last response, Protect America, Inchas reached out to Ms*** to resolve the matter and were rejectedAt this time we are unable to reach an amicable resolution with Ms***We ask that she contact Protect America, Incat ###-###-#### and speak with our cancellation department in order to discuss her options

Protect America has received the rejected response submitted by Ms*** ***We reviewed the account and calls. We reached out to her and we have been able to assist her accordinglyWe ask that she allows Protect America to assist with any further concerns

Protect America, Increceived the rejected response from Mr***We feel that we have done everything in our power to assist Mr*** prior to his account going to collectionsAt this time we ask that he contact Hillcrest Davidson & Associates for further assistance

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I still have not received my refund or gotten the alarms off my account with the Louisville Metro Police Department
Regards,
*** ***

Protect America has received the complaint submitted by Ms***Upon review, Ms*** remains in contract and has received multiple options for resolutionMs*** has the option, if desired, to transfer her service or pre-pay the remainder of her termShe has also received a copy of
her agreementWe ask that Ms*** allow Protect America to assist her with any future concerns

Protect America has received the complaint submitted by Dr*** ***We appreciate the opportunity to resolve his concernsWe reviewed the account and calls thoroughlyWe were able to reach out to him and resolve his concernsWe ask that he allows Protect America to assist with any further
concerns

We have received the complaint filed by Mr*** and found that he originally called on 8/25/to cancel service with us due to his system giving error codes. We offered to replace the equipment per warrantyMr*** declined all offers and we emailed him the link to cancel serviceWe
also explained the day cancel notice and the final month billing. He did not sign and return the cancellation link to usTherefore his service continuedMr*** called on 12/8/to inquire about the invoice he receivedWe explained he needed to sign the cancel link for his account to cancel and so he didWe find that at this time there is no refund due and his final balance was valid. Mr*** is welcome to contact us at ***-***-***, if he would like to discuss this matter further. Best Regards, Customer Protection

Complaint* ***
I am rejecting this response because:*** *** protect America is missing one factorI never gave them permission to sign my name on a contractIn real people terms they forged my nameI only talked to the tech people once and that was to buy new window sensorsAt that time no contract was mentionedWhy would I want a contract with them? They could of had a happy customer and now I despise themI would not recommend them to anyone
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The reason, I feel Protect America needs to pay for the damages for my house break in is because my motion detector wasn’t working properlyI thought it was the sensor going off because the sensor had just fell off the door the night beforeThis problem has been going on for at least years with their sensorsSo, I though the alarm went off because the sensor had falling off the door again but accidentally gave the wrong password when they called meThen, I realized I gave the wrong password I turned the alarm off and turned it back on immediatelyI would have also turned around went back home if the motion detector have picked up that someone was in my houseWhich it did not because it wasn’t working properlyHowever, once I turned the alarm back on the motion detector never went off again which it should have if it was working properlyYes they did call me when my alarm went off and the police deptthe first time it when offNow this all happen right after I left my house around 7: 35- 7:my point is the motion detector did not go off when whoever busted my door and stole my computer and could have been caught in the action if the motion detector had gone offI was minutes away or less from my houseFew months before the break in and maybe a few days before this I spoke with a man and lady about getting the motion detector to act correctly but neither one made sure it worked properly or told me that it was on upside down and that’s why it wasn’t picking up properlyBut after my house was broken into the man stayed on the phone and until he was sure that the motion detector work properly which he told me that it was upside down and that’s why it wasn’t working properly and it needed to be in a corner somewhere instead of on the wall where I’ve had it for almost months to a year about a yearI was right down the street I would’ve turned around and most likely saw the person who was coming out of my house or going in it but I didn’t because the day before I had that happen the sensor fell off the door and been falling off windows and alarms been going off my neighbors hear the alarms going off over and overMy daughter put their call on block because they would call her when they couldn’t get meI would have also turned around went back home if the motion detector have picked up that someone was in my houseI have paid this company over $and I don’t plan to pay them no more and I feel they should at least give me at money to pay for my laptop and to get the door fixed
Regards,
*** ***