PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Mr*** *** As per Protect America's terms and conditions of the Agreement, it is stated that the contract term is months long and we require a day written notice to process a cancellation of the accountThis information was
communicated to Mr*** on the initial recorded sales call dated October 11, He would need to contact customer service at *** *** to get information on the cancellation processWe ask that he allows Protect America to assist with any further concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Protect America has received the complaint submitted by Ms***Upon review, Ms*** remains in contract and has received multiple options for resolutionMs*** has the option, if desired, to transfer her service or pre-pay the remainder of her termShe has also received a copy of
her agreementWe ask that Ms*** allow Protect America to assist her with any future concerns

Protect America has received the complaint submitted by Ms*** ***We reviewed the account and callsWe received the equipment and have processed the cancellation of the account accordinglyWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I Don't owe this company any money I was told when I paid them in full in March that I wanted the service canceled and they told me that it would be canceled and that's the reason I paid them in full so they could cancel the service and on April they emailed saying the service was reactivated and I called them and told them I canceled service in March and that I didn't want the service reactivated and the representative I talked to told me the service was canceled so I don't owe them anything they are trying to rip people off and I'm not giving them anymore money and all the record phone calls that was made with the conversation I had with the different representative need to be pull and listened to this company is trying to scam people out of their money
I am rejecting this response because:
Regards,
*** ***

We have received the rejected response filed by Ms***Since the last response, Protect America, Inchas reached out to Ms*** to resolve the matter and were rejectedAt this time we are unable to reach an amicable resolution with Ms***We ask that she contact Protect America, Incat ###-###-#### and speak with our cancellation department in order to discuss her options

Complaint* ***
I am rejecting this response because:*** *** protect America is missing one factorI never gave them permission to sign my name on a contractIn real people terms they forged my nameI only talked to the tech people once and that was to buy new window sensorsAt that time no contract was mentionedWhy would I want a contract with them? They could of had a happy customer and now I despise themI would not recommend them to anyone
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
The organization will say one
thing but do something different. Since I sent the letters I have received calls telling me that my account will be closed and the past due amount taking off the account. However, I also received calls telling me that the company wanted the past due amount and that they would taking action with the credit companies
Regards,
*** ***

Protect America has received the complaint submitted by Dr*** ***We appreciate the opportunity to resolve his concernsWe reviewed the account and calls thoroughlyWe were able to reach out to him and resolve his concernsWe ask that he allows Protect America to assist with any further
concerns

Protect America has received the complaint submitted by Mr*** ***As per Protect America cancellation guidelines, we require a day written noticeWe reviewed the account and it was determined that, he was advised about our terms and conditions of the cancellation guidelines and
consequences of non compliance several timesOnce we receive his written request, we will be able to cancel his account accordinglyWe ask that he allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because: They did not try to resolve this complaintThey have put it into a collection agency against ME now!!
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** ***We appreciate the opportunity to resolve his concernsWe reviewed the account and callsBased on our records we do not show any calls made to us in July regarding this matterWe spoke to Mr*** regarding
cancellation of the account on September 11, and recapitulated to him the agreement terms and conditions which stipulate that we require a day written cancel notice in order to process cancellation of the accountWe received his day written cancel notice effective September 12, and processed the cancellation of the account accordinglyWe ask that he allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Mr* *** *** As per Protect America's contract terms and conditions, the contract is for months and we require a day written notice to process cancellation of the accountA review of the account was conducted and it was
determined that Mr*** stopped making payments on the account and we have not received his day written noticeThe balance on the account stands as isWe advise him to contact Customer Service at *** *** to assist him further with the process

Protect America has received the complaint submitted by Ms*** ***Upon review, it was determined that she was advised incorrectly of the actual balance due on the accountAs a courtesy to her we will credit the account accordinglyWe ask that Ms*** *** allows Protect America to
assist with any further concerns

Protect America, Inchas received the complaint submitted by Ms***Upon review, it is outlined in the agreement that Protect America, Incprovides a self-install security serviceAttached is a copy of the agreement

Complaint: ***
I am rejecting this response because: I never received any of the paper work they mentionedThe hardware was never installedSo what exactly did I pay for? regards *** ***

Complaint: ***
I am rejecting
this response because: Protect America (PA) has billed me for additional months past the month contract. When I called in early March and asked to make sure the contract ended on April 20, I was told it did. They failed to mention that the contract was infinite and I had to email *** to cancel it. It was not until I was billed a month that they told me this small print itemThe contract is over on April 20. The phone number on the alarm has been changed so it will not contact PA. PA should honor their sales persons word that months is months. Waiting a response on what they want to end this
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***We reviewed the account and calls. During the initial sales call, Ms*** acknowledged the equipment that Protect America was providing to herWe offered to add smoke protection and Ms*** declined the offer
stating she did not want to add to her monthly monitoring rateWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:Hello MrsBrauer, I am rejecting the response from protect America because on the 23rd I called them and *** from Protect America Told me that if I pay $they would send me a document stating that they would cancel my service that I would not owe after March and that would end my contract as of April for June July and that my contract will be canceled after I pay the II never received the contract so I called back and then I believe I spoke to a manager named begins with O she told me on the phone it would take hours to send me the contract and I told her that I was willing to pay the after I get the contractI still have not seen it as of today!
Regards,
*** ***

Protect America has received the complaint submitted by Mr***Protect America follows a cancellation protocol, and has not yet received a written cancellation request for his business account, nor his home accountMr*** has been month-to-month with both of his accounts, respectively,
since and Once he calls in to cancel account and provides a written cancellation request, we can cancel both accounts.Mrand Ms*** changed their card information on December 17, and because Protect America has, and had, not yet received a written cancellation request for the business account, both accounts were chargedWe ask that Mr*** allow Protect America to assist with any and all future concerns