PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Mr*** *** As per Protect America's terms and conditions of the Agreement, it is stated that the contract term is months long and we require a day written notice to process a cancellation of the accountThis information was
communicated to Mr*** on the initial recorded sales call dated October 11, He would need to contact customer service at *** *** to get information on the cancellation processWe ask that he allows Protect America to assist with any further concerns

We received the rejected response filed by Ms*** and in reviewing her account we’ve found that Ms*** installed her new equipment on 10/21/and signals were receivedAdditionally, we have credited Ms***’s account for the inconvenience

Protect America has received the complaint submitted by Mr*** ***We appreciate the opportunity to address his concernsWe reviewed the account and callsWe have processed a refund to be mailed out to himWe ask that he allows Protect America to assist with any further concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Will the cancellation team assist me with a refund for the equipment? What is it that Protect America wants to discuss further with us exactly?
Regards,
*** ***

We have received the rejected response from *** *** and have made several attempts in reaching her to address her concerns but have been unsuccessfulIt is our priority to address and resolve your concernsPlease feel free to contact us at (***) ***-*** ext*** or ***@***.com for any additional questions or concerns

Complaint: ***
I am rejecting this response because: I never indicated such a thing and why they would make that up is beyond me The reason I stipulated is an accurate and true occurrence, their equipment failed and that lead to my not continuing to pay for the device because they neglected to repair the device and only agreed to repair it if I made the complete payment on the device I contacted them on several occasions re: their defective system, but to know avail, and it is apparent that their attitude and lack of professionalism remains the same How do you resolve an issue such as this when a party's only interest is to make money and not honor their commitment and/or service agreement There is a word for that and it is called being a thief I certainly reject their claim that, that was the reason why I cancelled my payments and I reject their response indicating such
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***We reviewed the account and callsWe received the equipment and have processed the cancellation of the account accordinglyWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:
The organization will say one
thing but do something different. Since I sent the letters I have received calls telling me that my account will be closed and the past due amount taking off the account. However, I also received calls telling me that the company wanted the past due amount and that they would taking action with the credit companies
Regards,
*** ***

Protect America has received the complaint submitted by Mr***The account is currently under review to determine what options we can provide to him. We will reach out to him once the review is complete

Protect America has received the complaint submitted by Ms*** ***As per Protect America's Agreement terms and conditions, the initial term is for monthsWe reviewed the account and callsWe offered alternate solutions and sent replacement equipment to assist in resolving her
issues. Ms*** stopped making payments on the accountThe balance owed is validWe have contacted Ms*** several times to resolve the balance to no availWe encourage Ms*** to contact Customer Service at 800-951-to resolve her concerns

Complaint: ***
I am rejecting this response because: They did not try to resolve this complaintThey have put it into a collection agency against ME now!!
Regards,
*** ***

Protect America, Inchas received the complaint filed by Ms*** ***In reviewing her account we’ve found that Ms*** had a faulty smoke detectorAs per her agreement with Protect America Ms***'s equipment is under warrantyTherefore we replaced the faulty smoke detector
Additionally, we ask that our customer’s test their systems monthly to assure their system is functioning properlyMs*** declined offers to test her systemAt this time Ms***’s account has gone to collections for non-paymentMs*** will need to contact Hillcrest Davidson & Associates to discuss her options

Complaint: ***
I am rejecting this response because: The company did not offer me any options regarding terminating my contractThe equipment does not workI had to contact the Revdex.com in order to even get a response out of them after calling over three times in one monthIt is not right how they are treating people and I refuse to pay for equipment that is faulty.
Regards,
*** ***

Complaint: ***
I am rejecting
this response because: Protect America (PA) has billed me for additional months past the month contract. When I called in early March and asked to make sure the contract ended on April 20, I was told it did. They failed to mention that the contract was infinite and I had to email *** to cancel it. It was not until I was billed a month that they told me this small print itemThe contract is over on April 20. The phone number on the alarm has been changed so it will not contact PA. PA should honor their sales persons word that months is months. Waiting a response on what they want to end this
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The point of my conversation with Protect America was to have them mail the "replacement" to a more secure location since the day I spoke with them I had been informed that other neighbors had packages missing as well, and yes I did suggest that it may have been stolenBut the fact is that until that package reaches me, it is the businesses responsibility to ensure that I receive what I paid forAnd the bottom line is I did not receive anything at all for the $200+ the company has now charged my credit cardThis is by far the worst company I have ever encountered in all my years and if they are unable to be honest and upfront and do the right thing...a) No one should trust this company or their supposed system to protect them or do anything theypromise, b) if the Revdex.com isn't able to take action then I will be going to legal resources, and c) I was told, and protect America I'm sure has a recording of this, that if I was unhappy in any way with the system, that I had days to receive a full refundPeriod
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***Upon review, it was determined that she was advised incorrectly of the actual balance due on the accountAs a courtesy to her we will credit the account accordinglyWe ask that Ms*** *** allows Protect America to
assist with any further concerns

Protect America has received the complaint submitted by Mr*** ***As per Protect America cancellation guidelines, we require a day written noticeWe reviewed the account and it was determined that, he was advised about our terms and conditions of the cancellation guidelines and
consequences of non compliance several timesOnce we receive his written request, we will be able to cancel his account accordinglyWe ask that he allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because: I never received any of the paper work they mentionedThe hardware was never installedSo what exactly did I pay for? regards *** ***

Protect America, Inchas received the complaint submitted by Ms***Upon review, it is outlined in the agreement that Protect America, Incprovides a self-install security serviceAttached is a copy of the agreement