PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Ms*** ***As per Protect America's Agreement terms and conditions, the initial term is for monthsWe reviewed the account and callsWe offered alternate solutions and sent replacement equipment to assist in resolving her
issues. Ms*** stopped making payments on the accountThe balance owed is validWe have contacted Ms*** several times to resolve the balance to no availWe encourage Ms*** to contact Customer Service at 800-951-to resolve her concerns

Complaint: ***
I am rejecting this response because: The company did not offer me any options regarding terminating my contractThe equipment does not workI had to contact the Revdex.com in order to even get a response out of them after calling over three times in one monthIt is not right how they are treating people and I refuse to pay for equipment that is faulty.
Regards,
*** ***

Protect America has received the rejected response submitted by Mr*** ***We have provided him with different options on resolving his issuesWe have provided additional equipment and applied credits to his account as a courtesy to himWe have provided and educated him on available options to terminate the agreement to which he declinedAt this time we are unable to reach an amicable solutionMr*** stopped making payments on the accounts. We ask that he allows Protect America to assist with further concerns

Protect America has received the complaint submitted by Mr***The account is currently under review to determine what options we can provide to him. We will reach out to him once the review is complete

We have reviewed the rejected response filed by Ms*** and at this time we are canceling her account dated April 30, 2018, with a zero balanceWe ask that she return all equipment provided to her from Protect AmericaOnce all equipment is returned Ms*** and Protect America, will have no further obligations to one another

Protect America, Inchas received the complaint filed by Ms*** ***In reviewing her account we’ve found that Ms*** had a faulty smoke detectorAs per her agreement with Protect America Ms***'s equipment is under warrantyTherefore we replaced the faulty smoke detector
Additionally, we ask that our customer’s test their systems monthly to assure their system is functioning properlyMs*** declined offers to test her systemAt this time Ms***’s account has gone to collections for non-paymentMs*** will need to contact Hillcrest Davidson & Associates to discuss her options

Protect America has received the complaint submitted by Mr*** ***We provided him with different options on resolving his equipment issues and also provided cancellation options that were available to him and he declined them allWe ask that he allows Protect America to assist with further
concerns

Complaint: ***
I am rejecting this response because: The point of my conversation with Protect America was to have them mail the "replacement" to a more secure location since the day I spoke with them I had been informed that other neighbors had packages missing as well, and yes I did suggest that it may have been stolenBut the fact is that until that package reaches me, it is the businesses responsibility to ensure that I receive what I paid forAnd the bottom line is I did not receive anything at all for the $200+ the company has now charged my credit cardThis is by far the worst company I have ever encountered in all my years and if they are unable to be honest and upfront and do the right thing...a) No one should trust this company or their supposed system to protect them or do anything theypromise, b) if the Revdex.com isn't able to take action then I will be going to legal resources, and c) I was told, and protect America I'm sure has a recording of this, that if I was unhappy in any way with the system, that I had days to receive a full refundPeriod
Regards,
*** ***

Protect America has received the complaint submitted by MrDavid KoubaWe are also reviewing his complaint from the Department of Agriculture, Trade and Consumer Protection and we are going to handle this matter through the state department process

Protect America has received the complaint submitted by Ms*** ***The account is cancelled and she is not being chargedWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because there is no actual cancellation policy that existsI called to try to cancel when I became one month behind and I was told to pay off the remaining full balance all at once (for a month contract) or transfer it to someone's nameWhich I wouldn't want anyone to have to pay this much for a service that would be half the price at reputable companiesThis is just a plot to take all the money you can from customers and dishonestly keep them in contracts
Regards,
*** ***

Complaint: ***I am rejecting this response because:Protect America failed with their monitoring agreement portion of the contract my house was left unprotected due to outdated and faulty equipment which in turn exposed me and my family to possible theft or and even worst crimeI have contacted protect america many of times about the system not working and I have even returned all equipment this company has not conducted any monitoring of my home in the past year and still wants to be paid for a service that they are not providing nor did they properly provide. Regards,*** ***

Protect America has received the complaint submitted by Ms*** ***We reviewed the account and callsWe contacted Ms*** and assisted in resolving her concernsWe ask that she allows Protect America to assist with any further issues

Tell us why here...Thank you for allowing us the opportunity to address Mr*** concerns regarding his cancellation requestWe have reviewed the account and calls and on 12/9/Mr*** called the billing department due to a notification he received concerning the 3-month balance on his
account. He stated he’s not going to pay the balance and requested to cancel serviceWe explained he would need to speak with the cancellation department to process his cancellation request. Mr*** said he would call back and speak with the cancellation departmentWhen we asked if he would like to clear the balance, he became combative and disconnected the callThere are no calls from Mr*** until 2/9/when he contacted us using our online chat service requesting to cancel serviceOur chat team also explained that he would need to speak with our cancellation departmentHe became combative and disconnected the chatOn 2/13/we spoke with Mrs*** and explained the cancel process then we sent him the cancellation linkThe cancellation link expires seven (7) days from the date it was sentWe have republished the link to Mr*** several times giving him the opportunity to terminate his serviceWe continued this process up until 2/28/Once the cancellation link is clicked on and acknowledged by the customer, the account is setup for cancellationAny monies due at the time of the request can be paid within the link and again, once the acknowledgment is received the account is set up to cancel days from that dateMr*** never signed and returned the linkOn 3/17/we contacted Mr*** due to the past due balance and he became combative against the representative and disconnected the callAt this time we feel that we have done everything in our power to reach a resolution with Mr***We are using the correspondence from your office as his cancellation request and the current balance on the account will standAt this time we ask that Mr*** make the final payment.We ask that Mr*** contact us at (***) *** with any additional questions or concerns.Sincerely,Customer Protection

Complaint: ***
I am rejecting this response because: The representative never informed me that I was agreeing to months of serviceThis is Not in the telephone conversation anywhere and that can be listened to My family was on a month to month basisI had called to cancel my service which is recorded in your phone callsHowever, the person that I spoke with (***) said they did not want us to cancel, appreciated our many years of being good customers, and would instead offer a month "credit" on the account so that we did not cancelHe only used the term "agreement" when he asked that I sign the "agreement" for the month creditIt was my understanding our month to month service would continue after the month "CREDIT"In tiny print and over pages of text, it says we signed for yearsI called to cancel from the very first call which is documentedWhich you have evidence of in the phone conversationIn no way was I wanting more years of your serviceThis is a very clear approach at deceiving customers to contract them into years of Protect America under the facade that they are offering "credits" to help people during difficult times like selling their house.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I was informed when I called to cancel months ago that they would stop my service in March by the cx service rep
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Dear Revdex.com,I am sorry that it has taken me so long to respond to your email regarding Complaint # *** ( Protect America).I continue to be harassed by them even though I paid up to when I cancelled the contract, due to their errorAll their equipment was returned in perfect condition in the original boxes last JuneI refuse to pay them any more money, they have proven their incompetence
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** *** and upon review the of the account, it was determined that the he renewed his contract for an extended month term in exchange for a lower rateHe called recently to terminate the contract stating that he had moved and no
longer has the equipmentHe was well advised of the terms and conditions of the contract and was provided the prepaid amount for the remainder of the termHe paid of the remainder balance and has since then sent in his written cancel noticeWe processed cancellation of the account accordinglyWe ask that he allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because: After speaking to a retention representative
it seemed as though I was satisfied then I received an email stating this <
Regards.,Dear *** ***,Protect America has received your written request for cancellation.Protect America hereby confirms that the Monitoring Agreement between you and Protect America has beenscheduled to be terminated as of Friday, September 30, 2016.Protect America confirms that after Friday, September 30, neither party will have any further obligation to one another.If you have any questions or concerns, please don't hesitate to contact us at ***.Sincerely,Protect AmericaQuick Hill Road, Building 1-100Austin TX 787281-888-951-
*** ***

Complaint: ***
I am rejecting this response because:
I canceled service by phone but they told me I had to pay for another days and sign a final contractI paid for an extra month and asked them mail it to me but never received one
I called for months in a row after canceling telling them I never received a cancelation contract to sign and it is documented in their system I canceled in April
Regards,
*** ***