PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Mr* *** *** As per Protect America's contract terms and conditions, the contract is for months and we require a day written notice to process cancellation of the accountA review of the account was conducted and it was
determined that Mr*** stopped making payments on the account and we have not received his day written noticeThe balance on the account stands as isWe advise him to contact Customer Service at *** *** to assist him further with the process

We have reviewed the rejected response filed by Ms*** and at this time we are canceling her account dated April 30, 2018, with a zero balanceWe ask that she return all equipment provided to her from Protect AmericaOnce all equipment is returned Ms*** and Protect America, will have no further obligations to one another

Protect America has received the rejected response submitted by Mr*** ***We have provided him with different options on resolving his issuesWe have provided additional equipment and applied credits to his account as a courtesy to himWe have provided and educated him on available options to terminate the agreement to which he declinedAt this time we are unable to reach an amicable solutionMr*** stopped making payments on the accounts. We ask that he allows Protect America to assist with further concerns

Protect America has received the complaint submitted by Ms*** ***We reviewed the account and calls. During the initial sales call, Ms*** acknowledged the equipment that Protect America was providing to herWe offered to add smoke protection and Ms*** declined the offer
stating she did not want to add to her monthly monitoring rateWe ask that she allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Mr*** ***We appreciate the opportunity to resolve his concernsWe reviewed the account and callsBased on our records we do not show any calls made to us in July regarding this matterWe spoke to Mr*** regarding
cancellation of the account on September 11, and recapitulated to him the agreement terms and conditions which stipulate that we require a day written cancel notice in order to process cancellation of the accountWe received his day written cancel notice effective September 12, and processed the cancellation of the account accordinglyWe ask that he allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Mr*** ***We provided him with different options on resolving his equipment issues and also provided cancellation options that were available to him and he declined them allWe ask that he allows Protect America to assist with further
concerns

Complaint: ***
I am rejecting this response because:Hello MrsBrauer, I am rejecting the response from protect America because on the 23rd I called them and *** from Protect America Told me that if I pay $they would send me a document stating that they would cancel my service that I would not owe after March and that would end my contract as of April for June July and that my contract will be canceled after I pay the II never received the contract so I called back and then I believe I spoke to a manager named begins with O she told me on the phone it would take hours to send me the contract and I told her that I was willing to pay the after I get the contractI still have not seen it as of today!
Regards,
*** ***

Protect America has received the complaint submitted by Mr***Protect America follows a cancellation protocol, and has not yet received a written cancellation request for his business account, nor his home accountMr*** has been month-to-month with both of his accounts, respectively,
since and Once he calls in to cancel account and provides a written cancellation request, we can cancel both accounts.Mrand Ms*** changed their card information on December 17, and because Protect America has, and had, not yet received a written cancellation request for the business account, both accounts were chargedWe ask that Mr*** allow Protect America to assist with any and all future concerns

Complaint: ***
I am rejecting this response because: I was informed when I called to cancel months ago that they would stop my service in March by the cx service rep
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Protect America responded to my complaint by offering that I pay $ for more equipment and add an additional $to my monthly monitoring feeAs a senior citizen I cannot afford to more equipment costs of $since it was my understanding that I was requesting the serve for protection and fire which is why I asked about their fire monitoring stationWhy would I question that if fire protection was not part of the monitoring fee I would like to be released from this contract so that I can begin to search for a company that will honor their agreementIf this will happen, I would like an address to return their equipment and cancel this negative Revdex.com reportI await a response
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** *** and upon review the of the account, it was determined that the he renewed his contract for an extended month term in exchange for a lower rateHe called recently to terminate the contract stating that he had moved and no
longer has the equipmentHe was well advised of the terms and conditions of the contract and was provided the prepaid amount for the remainder of the termHe paid of the remainder balance and has since then sent in his written cancel noticeWe processed cancellation of the account accordinglyWe ask that he allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by MrDavid KoubaWe are also reviewing his complaint from the Department of Agriculture, Trade and Consumer Protection and we are going to handle this matter through the state department process

Complaint: ***
I am rejecting this response because: This is not a solution.
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because: It's upsettingThey claim that they have notes from February, but leave out my phone call in June 2016, when I called to cancelI was told even after I asked that they would only accept a mailed letterThis same statement was told to me on February until they realized that I was agitatedAll of a sudden their policy of no email accepted was put aside and an email address was provided for me to make my request of cancellationClearly, their policy is set to give run arounds, as they try to pitch a sale during every phone call. If I have no choice, I will pay it despite how much it bothers meHowever, if this is the only alternative to preserve my credit, they will have to bill me, as I told them on the phone when they tried getting my credit card informationThey have no integrity as a company and I do not trust them.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The representative never informed me that I was agreeing to months of serviceThis is Not in the telephone conversation anywhere and that can be listened to My family was on a month to month basisI had called to cancel my service which is recorded in your phone callsHowever, the person that I spoke with (***) said they did not want us to cancel, appreciated our many years of being good customers, and would instead offer a month "credit" on the account so that we did not cancelHe only used the term "agreement" when he asked that I sign the "agreement" for the month creditIt was my understanding our month to month service would continue after the month "CREDIT"In tiny print and over pages of text, it says we signed for yearsI called to cancel from the very first call which is documentedWhich you have evidence of in the phone conversationIn no way was I wanting more years of your serviceThis is a very clear approach at deceiving customers to contract them into years of Protect America under the facade that they are offering "credits" to help people during difficult times like selling their house.
Regards,
*** ***

Complaint: ***I am rejecting this response because:Protect America failed with their monitoring agreement portion of the contract my house was left unprotected due to outdated and faulty equipment which in turn exposed me and my family to possible theft or and even worst crimeI have contacted protect america many of times about the system not working and I have even returned all equipment this company has not conducted any monitoring of my home in the past year and still wants to be paid for a service that they are not providing nor did they properly provide. Regards,*** ***

Complaint: ***
I am rejecting this response because:
I canceled service by phone but they told me I had to pay for another days and sign a final contractI paid for an extra month and asked them mail it to me but never received one
I called for months in a row after canceling telling them I never received a cancelation contract to sign and it is documented in their system I canceled in April
Regards,
*** ***

Complaint: ***
I am rejecting this response because there is no actual cancellation policy that existsI called to try to cancel when I became one month behind and I was told to pay off the remaining full balance all at once (for a month contract) or transfer it to someone's nameWhich I wouldn't want anyone to have to pay this much for a service that would be half the price at reputable companiesThis is just a plot to take all the money you can from customers and dishonestly keep them in contracts
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***The account is cancelled and she is not being chargedWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because: After speaking to a retention representative
it seemed as though I was satisfied then I received an email stating this <
Regards.,Dear *** ***,Protect America has received your written request for cancellation.Protect America hereby confirms that the Monitoring Agreement between you and Protect America has beenscheduled to be terminated as of Friday, September 30, 2016.Protect America confirms that after Friday, September 30, neither party will have any further obligation to one another.If you have any questions or concerns, please don't hesitate to contact us at ***.Sincerely,Protect AmericaQuick Hill Road, Building 1-100Austin TX 787281-888-951-
*** ***