PADEN'S LAWN SERVICE

Complaint: ***
I am rejecting this response because: This is not a solution.
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because: This is the same story they are giving the SC Consumer ProtectionAfter multiple alarms, and being told that my code had been changed (which I did not do) and them refusing to give me the code to turn off the alarms, I called and cancelled the serviceThey admit that I returned the equipment but claim I did not send a letter (which I did)I was not every charged for the service again after returning the equipment.Then YEARS later they tell me that I have an overdue bill in the amount of $some dollarsI tell the that I cancelled and they told me that my bill had been paid for those two yearsI DID NOT PAY THIS and thought the service was cancelled, since they were not even able to provide me with service with no equipmentThey claimed that someone named "***" was paying the bill for me and I told them on the recorded call that I knew no ***They told me they would send me a link to cancel again, but that link required me to pay for services I was not getting and had not been getting for yearsThey continued to call me and I continued to answer and remind them that I knew no *** and that I had no equipment or service and they continued to bill me until March and have now sent me to collections for service I never recievedI see tons of people with other bizarre stories about how impossible they make it to cancel, but mine is the only one where I supposedly got years of service that a stranger paid for while they had the equipment the entire timeThis is absurd that it is even going this far and they need to be happy that *** with credit card ending in *** paid for that long, whoever he is and set my account to zero and remove me from collections, as they breached their contract in not being able to provide me with service where the police were being dispatched over and over and over for alarmsThese two calls were not the only calls and since there are only police officers in our entire town, who remember the nightmare that we were dealing with that was repeatedly sending them to my house, I can't even believe they are treating a customer this way, but I will be sure to warn everyone I speak to in person and in real lifeI will not remove any of my negative reviews until they resolve this matter
Regards,
*** ***

Protect America has received the rejected response submitted by Mr*** ***We appreciate the opportunity to resolve his concerns and provide the best possible solutionProtect America's Monitoring Agreement terms and conditions state that we require a thirty day written cancel notice in order to process cancellation of the account at the end of the termWe do not accept verbal requestsThere is no documentation on his account that we received a thirty day written cancel noticeHe would need to contact Customer Service at 1(800) *** for further assistance regarding the cancellation of the account

Complaint: ***
I am rejecting this response because: Protect America responded to my complaint by offering that I pay $ for more equipment and add an additional $to my monthly monitoring feeAs a senior citizen I cannot afford to more equipment costs of $since it was my understanding that I was requesting the serve for protection and fire which is why I asked about their fire monitoring stationWhy would I question that if fire protection was not part of the monitoring fee I would like to be released from this contract so that I can begin to search for a company that will honor their agreementIf this will happen, I would like an address to return their equipment and cancel this negative Revdex.com reportI await a response
Regards,
*** ***

Protect America, Incextends our condolences to Mr***In regards to the security account it was determined that there is a month agreement that was signed on August 4,

Complaint: ***
I am rejecting this response because: It's upsettingThey claim that they have notes from February, but leave out my phone call in June 2016, when I called to cancelI was told even after I asked that they would only accept a mailed letterThis same statement was told to me on February until they realized that I was agitatedAll of a sudden their policy of no email accepted was put aside and an email address was provided for me to make my request of cancellationClearly, their policy is set to give run arounds, as they try to pitch a sale during every phone call. If I have no choice, I will pay it despite how much it bothers meHowever, if this is the only alternative to preserve my credit, they will have to bill me, as I told them on the phone when they tried getting my credit card informationThey have no integrity as a company and I do not trust them.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am rejecting this response because: I was advised by the last representative that she would review my claim regarding not being provided service when the alarms were triggered and no one contacted me to from Protect America to ensure that I was okay or the alarms were triggered by accident, etc. Basically, Protect America just sent a box out to my home that was connected to my home Internet Service (using my data plan)but was not connected to anything else that would go out to any fire, police, etc to secure my home from burglaries, theft, etc. Anytime the alarm was triggered, the alarm sounded but no one responded.I have received no further contact from Protect America after they looked into this and found that they had not provided service in the past and continue to not provide service. I am requesting that the contract be cancelled and no further fees be taken from my credit card.
Regards,
*** ***

We have received the rejected response from Mr*** ***At this time we ask that he call our office at ***-***-***, to allow us the opportunity to reach a resolutionSincerely, Customer Protection Department

Protect America has received the rejected response submitted by Mr*** ***We appreciate the opportunity to resolve his concernsWe have reached out to him and have offered the following solutions: We offered to switch him to ***.com which would allow him to access his multiple systems with one login and he would receive notifications for arming and disarming regarding his multiple keychain devicesRegarding his online bill pay issue, we have currently set up Mr*** multiple accounts on the electronic funds transfer payment method which allows auto drafts for his convenienceWe are also able to mail a payment statement for each account if he needs to be able to track his paymentsWe have discussed these solutions, including options to terminate the accounts with him and have left several voicemails regarding these optionsIf he would like to discuss this options further, he would need to contact Customer Service at: 1(***) ***-*** to speak with the account specialist

Protect America has received the rejection submitted by Ms***At the end of the initial term, the accounts renew for monthly terms until a written request to cancel is receivedAs previously mentioned, the day written notice must be sent prior to the end of any successive renewal term to cancel services. Account renewals occur on the first of the month following the contract monthSince that notice was received in February, is served as a day notice for the monthly renewal that occurred on March The account is set for cancellation and there will be no more payments drafted

Complaint: ***
I am rejecting this response because: Again this is unacceptable, payments were being taken directly out of my account, therefore I didn't physically stop making payments!!!! If an attempt was made to contact me I would have returned the calls just as I did the other day in which I was made awareI refuse to deal with your Third PartyThis is unethical in all aspects! I finished out my years per the Third party collection, they told me I was months late canceling so Protect America automatically enrolled me in another years which I did NOT agree to!!!!!!!!!!!!!
Regards,
*** ***

Protect America, Inchas received the complaint submitted by Mr***Upon further review, Protect America will allow Mr*** to submit his cancellation request now for the end of his termWe ask that Mr*** allow Protect America to assist with any further concerns

Protect America, Inchas received the complaint submitted by Ms***Upon review, it is outlined in section of the agreement that Protect America debit and assess a $restocking fee from customer’s accountWe ask that Ms*** allow Protect America to assist with any future concerns

Protect America has received the complaint submitted by the Revdex.com on behalf of *** ***, we have a commitment to our customers to resolve their concerns as they may ariseIn reviewing his account we have found that he called to cancel his service on 11/3/2017. Per the
terms and conditions, a day written notice is requiredEnd of agreement terms was sent via email and signed by *** *** on 01/3/Per the signed agreement, the security services will be discontinued on 02/28/The credit which was provided to his account in the amount of $covered December and January servicesHe is still responsible for the monitoring amount of $for the month of February We ask that he contact our office at ***-***-*** if he has any other concernsSincerely, Customer Protection Department

Protect America has received the complaint submitted by Ms*** ***We reviewed the account in detail. We determined that she stopped making payments on her account in December She advised us that she did not have any equipment issues, she was just unable to make the payments
The account was eventually turned over to a 3rd party collections agencyWe ask that she contacts Southwestern Investors Group at phone number: *** for any further inquiries

In further review we’ve found that Ms*** had the opportunity to speak with our cancellation teamIn speaking with Ms*** we provided the options of Protect America returning the equipment to her (this will allow her to transfer the account to someone else) or to prepay the remainder of the account Ms*** has declined all offersWe are unable to come to a resolution with Ms***

Protect America, Inchas attempted to reach out to Mr*** to reach an amicable resolutionWe will be continuing to reach out to Mr***

Protect America has received the complaint submitted by Ms*** *** As per Protect America's contract terms and conditions, the contract is for months and we require a day written notice to process cancellation of the accountWe provided this information to Ms*** on the initial
sales call dated January 24, and advised her again on subsequent calls thereafterWe received her day written cancellation notice on January 4, and processed the cancellation of the account accordinglyWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because: When I originally signed up this was not explained to meThere was some type of event going on in the background on their end which prevented me from hearing everything that was saidHe said he would send a copy of the contract after we talked but I never received it until the day after I told them I wanted to talk to themI have send the equipment backI have told them I am canceling my account and I do not authorize any more withdrawals from my account
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I'm still having trouble with the same sensor. I know I have not called, but I still feel it will do no good. Even if I get this sensor fixed, my trust is shot. When will the next one go and will I be able to contact you before the police/fire department get here and I may not even be home. I want out of the contract because I was lead to believe this was a much better product than I have and Its worst by a long shot.
Regards,
*** ***