PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Ms***Due to the nature of the complaint, a fraud investigation will be ran to determine the validity of the account

We have received the rejected response from *** *** and have made several attempts in reaching him to address his concerns but have been unsuccessfulAt this time we ask that he call our office at ***-***-***, to allow us the opportunity to reach a resolution

Protect America has received the complaint submitted by Ms*** ***We have reviewed the account and callsThe account was cancelled effective March 27, We ask that she allows Protect America to assist with any further concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have packaged the equipment and its ready for shipmentOnce it's received, I hope you keep your word and terminate services
Regards,
*** ***-***-***

Protect America, Inchas received the feedback submitted by
Mr*** ***Upon review, the agreement made on the way conference call was
that Mr*** ***’s account would be cancelled on November 30, Protect
America, Incstated that Mr*** *** would receive a credit for the month
of
NovemberThis credit was promised in order to make reparation for the issue of
not receiving the original faxThe balance for February was not discussed at
all while the agreement was being made, therefore it does remainDue to these
findings, we will credit Mr*** ***’s account in the amount of $It
will cover the remaining balance from FebruaryTherefore, all ties between Protect
America, Incand Mr*** *** will be relinquished

Protect America has received the complaint submitted by Ms***This complaint has also been received through a legal outlet and will be handled through the legal process

Protect America has received the response from Mr***We require our customers to test their system monthlyAdditionally, we have offered multiple solutions which have been declinedMr*** received a copy of his electronically signed agreementWe ask that Mr*** allow Protect America to assist with any future concerns

Protect America has received the complaint submitted by Ms*** *** As per Protect America contract terms and conditions, the contract is for months and we require a day written notice to process cancellation of the accountWe reviewed the account and calls and we found that, MsMiller
was advised of this process during the initial sales call on 10/22/and she signed the contract that states the terms and conditions of cancelling out the account. She was provided the information again in October We received the day written cancellation notice and processed the cancellation of the account accordinglyWe ask that she allows Protect America to assist with any further concerns

Protect America has received the rejected response submitted by Mr* *** *** We are unable to resolve any issues that he has regarding *** and Cincinnati BellHe would need to contact *** or *** *** respectively regarding the matter

Protect America has received the complaint submitted by Ms*** ***We reviewed the account and callsThe account was originally set up in May 07, Ms*** *** stated that they did not utilize the system as planned because their building doors had issues hence, not able to align the
alarm equipment accordinglyIn July 24, 2017, the sensors were set up accordingly after the doors had been modified and the alarm system was tested successfully. In August 28, 2017, Ms*** *** contacted us regarding receiving a credit on the accountWe offered to provide her with a $gift card and an additional months credit on the monthly rate in exchange of renewing the Monitoring AgreementMs*** *** provided her verbal and electronic consent to the renewal terms and conditions of the agreementEnclosed is a copy for her reviewIn November 27, 2017, Ms*** *** called to cancel the agreementShe was provided the options available to her to terminate the agreement to which she declinedWe ask that she allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Ms***Upon review, Protect America has offers Ms*** different solutions which were all declinedDue to the nature of the complaint, and investigation will be run to determine if any further accommodations can be made

Complaint: ***
I am rejecting this response because:My complaint ID number is *** My Name is *** * *** , I have been a customer with Protect America since I have had nothing but problems with the equipment and therefore I contacted them telling them that I no longer wished to be a customerI offered to return the equipment to them that they had sent me for the home security system, but they refusedI was told that they requested that since I am selling my home they wanted me to show the people that would purchase the home the equipment that I have and try to get them to continue the services of Protect AmericaI said that I would do thatI have never signed a contract with Protect America in such a long time if ever that when they told me that I was still under contract I told them that I was notThey argued that I has signed a contract that was sent via an e-mailI again told them that I did not sign anything such as a contract I then received a letter that was worded as a contract and in all different types of areas requiring a signature the name *** ***, although I never responded to this contract and as I had said I never once signed any electronic signature of any kindThis was apparently done by Protect America but not by meI am now receiving threats from the company that they are going to report my refusal to pay on the contract to the three credit agenciesI told then that it would be fraudulent to do so and even them signing the electronic signature on the contract was illegalThey are still calling me telling me that they are taking the contract as my signature , I then told them that they has signed the contract not meThey refused to accept that, I did ask however what does a customer that no longer wishes to be a customer any longer to stop there servicesI was not given an answerThe women began to tell me that they would send an e-mail and then stopped from giving me an answerAs I already said I was a customer since and now I have just decided that the equipment was not working properly and I have severe idiopathic Neuropathy which prevents me from climbing the stairsI wish to conclude my complaint stating that I have not signed the forms electronically ever and my ex-wife's name was the one on the contract it took me many years to have her name removed from the service but I never signed the contract electronically is physically signed the contractProtect America continues to threaten me that they are going to report me to the three credit agencies to damage my creditI asked them after being a customer since why would I break a contract other than there just was not oneI asked to speak with the CEO of Protect America to explain to him that the equipment was not working properly and they where sending me used faulty equipment in place of the faulty equipmentI no longer wish to be a paying customer of Protect America I have never signed a contract for another three year contract in fact I have never signed a contract at allI did want the service but now with the defective equipment I no longer wish to be a customer any longer , I have not signed another contract and I offered to send back the equipment that they have given to me they are the ones that refused to take back the equipment I now just refused to pay on a contract that does not exist and I will continue to refuse to sign another contract As I said it is Protect America that has signed the contract using my name not meThank you *** * ***
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***As per Protect America's Agreement terms and conditions, a day written notice is required to process cancellation of the accountThis information was provided to her when she initially set up the account on April 30,
We received her day written cancel request on May 22, and processed the cancellation of the account accordinglyWe ask that she allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by the Revdex.com on behalf of *** ***, we have a commitment to our customers to resolve their concerns as they may ariseIn reviewing her account we have found that she verbally requested to cancel the agreement three (3) days
from the date of signing the documentWe do require her to return the equipment and provide a tracking number to usWe have emailed information to discontinue the account for her to signAt this time we ask that she call our office at ***-***-*** if she has any other concerns Sincerely, Customer Protection Department

Complaint: ***
I am rejecting this response because: I have no desire to contact this company further after the way I have been treated
Regards,
*** ***

We have received the rejected response from *** *** and were able to reach him on January 29, on or about 2:55pm in regards to his complaintWe have agreed that once the equipment is returned to us we can close out his account with no further obligationsWe provided the mailing address and advised that he keep tracking information in the event we may need itIf there are any further questions are concerns we ask that he contact our office directly at ***-***-for further assistance Sincerely, Customer Protection

Protect America have received the complaint filed by Ms***In reviewing the recorded sales call between Ms*** and Protect America, we’ve found that she completed the online agreement and agreed to the year agreement and the terms and conditions of the agreement before completing the
online processThe sales agent explained that Ms*** would receive the agreement in her inbox for her to download, print and retain a copy for herselfOur records also indicate that Ms*** called in on 2/25/to report her alarm had gone offWhen asked her to allow us to test her system, Ms*** declinedPer her agreement with Protect America, we ask that our customers call monthly to test their systemAt this time Ms***’s agreement will be eligible to cancel 5/15/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I am accepting the response, but it is absolutely NOT satisfactory to meThey owe me more, but I don't want to spend half my life disputing thisIt means they get what they want and our relationship is completely terminated
I will NOT be recommending this company or any related company to anyoneI appreciate the Revdex.com and their assistance in this matter
Regards,
*** ***

Thank you for allowing us the opportunity to address Ms*** concernsOur records show that the contract was signed on 2/14/She called on 5/25/stating she purchased cameras and had burglar bars put on her windows so she don’t need an alarm system anymore, then stated she would like to
cancelWe explained the year agreement term and offered the option to transfer service to someone else or she could buyout the contractMs*** declined the offer and to leave the account as is5/23/17- Ms*** called and asked what the balance would be to pay off the accountWe provided her with $for monthsShe thanked us and ended the call7/22/17- Ms*** called and asked what the balance would be to pay off the accountWe provided her with $for monthsShe thanked us and ended the call12/28/17- Ms*** called and asked what the balance would be to pay off the accountWe asked if she’s calling to prepay the account and Ms*** said no that she only want to know the payoff amountWe asked again, if she meant the remaining months left on the agreement to cancel services or did she want the balance of the remaining monthsShe stated she only wanted the balance for the remaining months and we provided her with $for monthsWe also explained that will only pay the balance and it will not automatically cancel the accountShe thanked us and ended the call3/6/18-Ms*** called and asked when her contract ends, we explained that she was currently on month to monthMs*** then requested to cancel service stating she told us she wanted the service cancelled prior to the cancel dateWe explained that she needed to speak with our cancellation team to cancel serviceWe made several attempts in reaching Ms*** to resolve her concerns but were unsuccessfulProtect America require a day written notice to cancel serviceA cancellation link is emailed to a customer requesting cancellation with instructions. We will also walk the customer through the process while they are on the phoneOnce the cancellation link is electronically acknowledged by the customer, the account is setup for cancellation and any monies due at the time of the request can be paid within the linkAfter the acknowledgment is received the account is setup to cancel days from that dateAt this time we are going to acknowledge the correspondence from your office as the written cancel notice but the past due balance will remain open and we request Ms*** make that final paymentPlease feel free to contact us with any additional questions or concerns Best Regards, Customer Protection