PADEN'S LAWN SERVICE

Protect America has received the rejected response submitted by Mr* *** *** We are unable to resolve any issues that he has regarding *** and Cincinnati BellHe would need to contact *** or *** *** respectively regarding the matter

Protect America has received the complaint submitted by Ms*** ***We reviewed the account and callsThe account was originally set up in May 07, Ms*** *** stated that they did not utilize the system as planned because their building doors had issues hence, not able to align the
alarm equipment accordinglyIn July 24, 2017, the sensors were set up accordingly after the doors had been modified and the alarm system was tested successfully. In August 28, 2017, Ms*** *** contacted us regarding receiving a credit on the accountWe offered to provide her with a $gift card and an additional months credit on the monthly rate in exchange of renewing the Monitoring AgreementMs*** *** provided her verbal and electronic consent to the renewal terms and conditions of the agreementEnclosed is a copy for her reviewIn November 27, 2017, Ms*** *** called to cancel the agreementShe was provided the options available to her to terminate the agreement to which she declinedWe ask that she allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Ms*** ***We have reviewed the account and callsThe account was cancelled effective March 27, We ask that she allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Ms***Upon review, Protect America has offers Ms*** different solutions which were all declinedDue to the nature of the complaint, and investigation will be run to determine if any further accommodations can be made

Complaint: ***
I am rejecting this response because:Attached is the bills mailed to me that this company says they never mailed to me. Clearly they are lying. I have a history of getting bills and then mailing a check. I have more copies of bills mailed but I did not want to delay this reply any longer. Again, mail me the bill and I will pay the bill if I owe it. I have every legal right to a copy of the bill but they are refusing to mail me a copy of they bill(s). I dispute these amounts owed under federal debt collection laws and hereby require proof by mail.
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because: I have no desire to contact this company further after the way I have been treated
Regards,
*** ***

Protect America has received the complaint submitted by Ms***Due to the nature of the complaint, a fraud investigation will be ran to determine the validity of the account

Protect America has received the complaint submitted by Ms*** *** As per Protect America contract terms and conditions, the contract is for months and we require a day written notice to process cancellation of the accountWe reviewed the account and calls and we found that, MsMiller
was advised of this process during the initial sales call on 10/22/and she signed the contract that states the terms and conditions of cancelling out the account. She was provided the information again in October We received the day written cancellation notice and processed the cancellation of the account accordinglyWe ask that she allows Protect America to assist with any further concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have packaged the equipment and its ready for shipmentOnce it's received, I hope you keep your word and terminate services
Regards,
*** ***-***-***

Protect America has received the complaint submitted by Ms***This complaint has also been received through a legal outlet and will be handled through the legal process

Protect America has received the complaint submitted by the Revdex.com on behalf of *** ***, we have a commitment to our customers to resolve their concerns as they may ariseIn reviewing her account we have found that she verbally requested to cancel the agreement three (3) days
from the date of signing the documentWe do require her to return the equipment and provide a tracking number to usWe have emailed information to discontinue the account for her to signAt this time we ask that she call our office at ***-***-*** if she has any other concerns Sincerely, Customer Protection Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Protect America has received the response from Mr***We require our customers to test their system monthlyAdditionally, we have offered multiple solutions which have been declinedMr*** received a copy of his electronically signed agreementWe ask that Mr*** allow Protect America to assist with any future concerns

Complaint: ***
I am rejecting this response because:1) Protect America ignored my clear request to terminate monitoring in February in their response. 2) I accepted their response to replace the NON-WORKING equipment because I was hopeful at that time that it would be possible to become a customer of theirs once again in the future, without further payments. I discussed termination of service with them in July as well, and there was no mention at that time of any requirement for further payments, even though they had not been providing monitoring service since February.3) Given their attitude that I needed to continue paying for services that I was not getting, I will not use their services again. I think their charge of $for September, after three requests to terminate service, are unethical and inappropriate. They were unwilling to make any effort to resolve this dispute during my phone calls with them in any reasonable manner.My request for a refund of the September charges remains my request for a reasonable resolution to this dispute
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***As per Protect America's Agreement terms and conditions, a day written notice is required to process cancellation of the accountThis information was provided to her when she initially set up the account on April 30,
We received her day written cancel request on May 22, and processed the cancellation of the account accordinglyWe ask that she allows Protect America to assist with any further concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I am accepting the response, but it is absolutely NOT satisfactory to meThey owe me more, but I don't want to spend half my life disputing thisIt means they get what they want and our relationship is completely terminated
I will NOT be recommending this company or any related company to anyoneI appreciate the Revdex.com and their assistance in this matter
Regards,
*** ***

Protect America, Inchas received the rejection submitted by Mr***In order to get out of the contract, one option is to transfer the system to someone elseAnother option is to pre pay the accountSince the agreement goes through November 2016, the pre payment would be in the amount of $

Protect America has received the complaint submitted by the Revdex.com on behalf of *** ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that she electronically signed the agreement on 6/1/for months
The sales representative went over the terms and conditions with herAt this time the desired settlement to end the agreement will not be grantedIf she has any further questions or concerns please contact us at 1-***-***-***Sincerely, Customer Protection Department

Complaint: ***
I am rejecting this response because: Protect America should have allowed me to return the system when it was determined it did not meet the requirements in the first trial set up. There was no way to have returned the system in days from set upEvery other vendor offers day return policy from completed installationMy system is still not working with all the components. I was tired of calling for support and to complain
Regards,
*** ***