PADEN'S LAWN SERVICE

Protect America, Incsends our apologies for the previous response not being suitable for Mr***With that said we can provide the following:Payments madeout of 36Pay off amount $518.87Protect America, Inchas reviewed The Patriot Act and were unable to locate mentioning of releasing members from contractsIt pertains entirely to terrorism and surveillance laws

We have received the rejected response from *** *** and have made several attempts in reaching her to address her concerns but have been unsuccessfulIt is our priority to address and resolve your concernsPlease feel free to contact us at (***) ***-*** ext*** or ***@***.com for any additional questions or concerns

Protect America has received the complaint submitted by Mr*** *** As per Protect America's contract terms and conditions, a day written notice is required to process cancellation of the accountThis information was provided to him when he initially set up the account on December 29,
and was recapitulated to him on September 30, We never received his day written noticeMrThompson stopped making payments on the account in September 01, The account was turned over to a 3rd party collections companyAt this time, he would need to contact *** *** at phone number: *** *** for any further inquiries

Protect America, Inchas received the response submitted by Ms***After further review, we have spoken with Ms*** and shipped her a replacement system that should fix the connection issues that she is experiencing. The results of this resolution attempt is pending installation of the new system

We received the rejected response submitted by Mr*** ***Upon further review of the account, Mr*** disconnected the call on 11/27/prior to speaking to a specialist that would have provided him with the cancellation proceduresWe returned Mr*** call on 11/29/but were unsuccessful in reaching him; Mr*** returned our call that same day and was given the correct cancellation proceduresIn the call that occurred on 11/29/2017, we verified his email address and sent out the link that Mr*** needed to sign in order to process the cancellationBecause the cancellation link was not signed on 11/29/2017, our system sent Mr*** several reminder emails to sign but to no availWith that in mind, Mr*** account remained active since the cancellation email was never signedThe remaining balance is valid and was for services we provided to Mr*** prior to his account’s cancellation date 3/31/If there are additional questions, please contact us at ***-***-*** Sincerely, Customer Protection

We have received the rejected response from Mr***In further review of Mr***’s account we’ve found that he agreed to the terms and conditions of the agreement at the time of signingMr*** then agreed to a lower monthly monitoring rateWe have attached the agreement of a lower monthly monitoring rate for reviewProtect America agreements are a minimum of years and a maximum of yearsIn addition Protect America agreements are signed by electronic signatureMr*** signed the agreement on 8/4/and his payment processed (cleared) on 8/8/Mr***’s agreement will be eligible for cancellation on 8/4/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Protect America has now resolved my complaint
Regards,
*** ***

Protect America has received the rejected response submitted by Mr*** ***We provided him with different options on resolving his equipment issues and he declined them allAt this time we are unable to reach an amicable solutionWe ask that he allows Protect America to assist with further concerns

Protect America has received the complaint submitted by Mr***Our records show that the account has been prorated for the month of NovemberWe ask that Mr*** allow Protect America to assist with any further concerns

Protect America,
Inchas received Mrs***'s feedbackUpon review, Protect America, Incobtained written notice
of cancellation on October 9, It is outlined in the signed agreement that
Protect America, Incmust receive written notice of cancellation from the
customer sixty
(60) days prior to the end of the initial term or any renewal
termDue to this, there was still a charge for October and NovemberThere
will be no more charges applied to Mrs***'s accountAttached is a copy
of the signed agreement

Protect America has received the rejected offer submitted by Ms*** ***. We received her day written request and processed cancellation of the account accordinglyWe reached out to her on 8/10/and were able to resolve her concernsThe email that was sent to her was a confirmation of the cancellation processWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:
When I first started with this company I agreed to monthly billing by bills only. I have years of bills that were mailed every month. This company is lying and does not care for there customers with there very rude and threating behavioralThis company trys to set you up with questions and allows employees to give out personal addresses for copies of my private copies which I suspect for fraud. I guess it's time I shop for a real company that does value customers. I have every legal right for a copy of my bill. They have refused. There employee even told me I no longer owe anything. So there debit collection is illegal
Regards,
*** *** ***

Protect America has received the complaint submitted by *** ***We reviewed the account and callsWe were able to resolve her equipment issuesConcernsWe ask that she allows Protect America to assist with any further concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I would encourage Protect America to review their customer service in regards to issues not related to start up services, as those calls are answered quickly. Satisfactory customer service should not have wait times of over an hour. This happened on multiple occasions, the day of the week and times made no difference as suggested by an employee. I would also suggest that they include the statement of their "day cancellation in writing" be posted on their web site under terms and conditions as it is not listed thereWe have tried to call numerous times regarding equipment that does not work and because of this should not be billed for August
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***As per Protect America's Agreement terms and conditions, the agreement is for months and we require a day written notice to process the cancellation of the accountThis information was provided to her when she
initially set up the account on June 06, and recapitulated to her on June 05, We received her day written notice on June 06, and processed the cancellation of the account accordinglyWe ask that she allows Protect America to assist with any further concerns

We have received the rejected response from Mr***His account is set to cancel 8/31/Additionally, upon receipt of the cancel letter with the postmarked date of January 2015, we will determine the original cancel dateAt this time we are unable to come to an amicable resolution with Mr***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Attached is the bills mailed to me that this company says they never mailed to me. Clearly they are lying. I have a history of getting bills and then mailing a check. I have more copies of bills mailed but I did not want to delay this reply any longer. Again, mail me the bill and I will pay the bill if I owe it. I have every legal right to a copy of the bill but they are refusing to mail me a copy of they bill(s). I dispute these amounts owed under federal debt collection laws and hereby require proof by mail.
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Even though, I am not completely satisfied they are willing to try to work thru this issue
Regards,
*** ***

Complaint: ***
I am rejecting this response because:1) Protect America ignored my clear request to terminate monitoring in February in their response. 2) I accepted their response to replace the NON-WORKING equipment because I was hopeful at that time that it would be possible to become a customer of theirs once again in the future, without further payments. I discussed termination of service with them in July as well, and there was no mention at that time of any requirement for further payments, even though they had not been providing monitoring service since February.3) Given their attitude that I needed to continue paying for services that I was not getting, I will not use their services again. I think their charge of $for September, after three requests to terminate service, are unethical and inappropriate. They were unwilling to make any effort to resolve this dispute during my phone calls with them in any reasonable manner.My request for a refund of the September charges remains my request for a reasonable resolution to this dispute
Regards,
*** ***