PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by *** ***We reviewed the account and callsWe were able to resolve her equipment issuesConcernsWe ask that she allows Protect America to assist with any further concerns

We received the rejected response submitted by Mr*** ***Upon further review of the account, Mr*** disconnected the call on 11/27/prior to speaking to a specialist that would have provided him with the cancellation proceduresWe returned Mr*** call on 11/29/but were unsuccessful in reaching him; Mr*** returned our call that same day and was given the correct cancellation proceduresIn the call that occurred on 11/29/2017, we verified his email address and sent out the link that Mr*** needed to sign in order to process the cancellationBecause the cancellation link was not signed on 11/29/2017, our system sent Mr*** several reminder emails to sign but to no availWith that in mind, Mr*** account remained active since the cancellation email was never signedThe remaining balance is valid and was for services we provided to Mr*** prior to his account’s cancellation date 3/31/If there are additional questions, please contact us at ***-***-*** Sincerely, Customer Protection

We have received the rejected response from Mr***In further review of Mr***’s account we’ve found that he agreed to the terms and conditions of the agreement at the time of signingMr*** then agreed to a lower monthly monitoring rateWe have attached the agreement of a lower monthly monitoring rate for reviewProtect America agreements are a minimum of years and a maximum of yearsIn addition Protect America agreements are signed by electronic signatureMr*** signed the agreement on 8/4/and his payment processed (cleared) on 8/8/Mr***’s agreement will be eligible for cancellation on 8/4/

Protect America has received the complaint submitted by Mr***Our records show that the account has been prorated for the month of NovemberWe ask that Mr*** allow Protect America to assist with any further concerns

Protect America has received the complaint submitted by Mr*** *** As per Protect America's contract terms and conditions, a day written notice is required to process cancellation of the accountThis information was provided to him when he initially set up the account on December 29,
and was recapitulated to him on September 30, We never received his day written noticeMrThompson stopped making payments on the account in September 01, The account was turned over to a 3rd party collections companyAt this time, he would need to contact *** *** at phone number: *** *** for any further inquiries

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I would encourage Protect America to review their customer service in regards to issues not related to start up services, as those calls are answered quickly. Satisfactory customer service should not have wait times of over an hour. This happened on multiple occasions, the day of the week and times made no difference as suggested by an employee. I would also suggest that they include the statement of their "day cancellation in writing" be posted on their web site under terms and conditions as it is not listed thereWe have tried to call numerous times regarding equipment that does not work and because of this should not be billed for August
Regards,
*** ***

Protect America,
Inchas received Mrs***'s feedbackUpon review, Protect America, Incobtained written notice
of cancellation on October 9, It is outlined in the signed agreement that
Protect America, Incmust receive written notice of cancellation from the
customer sixty
(60) days prior to the end of the initial term or any renewal
termDue to this, there was still a charge for October and NovemberThere
will be no more charges applied to Mrs***'s accountAttached is a copy
of the signed agreement

Protect America, Inchas received the response submitted by Ms***After further review, we have spoken with Ms*** and shipped her a replacement system that should fix the connection issues that she is experiencing. The results of this resolution attempt is pending installation of the new system

We have received the rejected response from Mr***His account is set to cancel 8/31/Additionally, upon receipt of the cancel letter with the postmarked date of January 2015, we will determine the original cancel dateAt this time we are unable to come to an amicable resolution with Mr***

Protect America has received the complaint submitted by Ms*** ***As per Protect America's Agreement terms and conditions, the agreement is for months and we require a day written notice to process the cancellation of the accountThis information was provided to her when she
initially set up the account on June 06, and recapitulated to her on June 05, We received her day written notice on June 06, and processed the cancellation of the account accordinglyWe ask that she allows Protect America to assist with any further concerns

We have received the rejected response from *** *** and have made several attempts in reaching her to address her concerns but have been unsuccessfulIt is our priority to address and resolve your concernsPlease feel free to contact us at (***) ***-*** ext*** or ***@***.com for any additional questions or concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Protect America has now resolved my complaint
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
When I first started with this company I agreed to monthly billing by bills only. I have years of bills that were mailed every month. This company is lying and does not care for there customers with there very rude and threating behavioralThis company trys to set you up with questions and allows employees to give out personal addresses for copies of my private copies which I suspect for fraud. I guess it's time I shop for a real company that does value customers. I have every legal right for a copy of my bill. They have refused. There employee even told me I no longer owe anything. So there debit collection is illegal
Regards,
*** *** ***

Protect America has received the rejection submitted by Mrs***Our records indicate that Ms*** has only called in and requested to troubleshoot system issues once in August At that time, all issues were resolvedSince then, any contact between parties has not been an attempt to correct any issuesWe ask that she allow us the opportunity to assist herAll options have been given in regards to cancelling the service while still in termOur cancellation department has spoken with Ms*** on different occasions and provided her with the options

Protect America has received the rejected offer submitted by Ms*** ***. We received her day written request and processed cancellation of the account accordinglyWe reached out to her on 8/10/and were able to resolve her concernsThe email that was sent to her was a confirmation of the cancellation processWe ask that she allows Protect America to assist with any further concerns

Protect America, Incsends our apologies for the previous response not being suitable for Mr***With that said we can provide the following:Payments madeout of 36Pay off amount $518.87Protect America, Inchas reviewed The Patriot Act and were unable to locate mentioning of releasing members from contractsIt pertains entirely to terrorism and surveillance laws

Protect America, Inchas received the feedback submitted by
Mr*** ***Upon review, the agreement made on the way conference call was
that Mr*** ***’s account would be cancelled on November 30, Protect
America, Incstated that Mr*** *** would receive a credit for the month
of
NovemberThis credit was promised in order to make reparation for the issue of
not receiving the original faxThe balance for February was not discussed at
all while the agreement was being made, therefore it does remainDue to these
findings, we will credit Mr*** ***’s account in the amount of $It
will cover the remaining balance from FebruaryTherefore, all ties between Protect
America, Incand Mr*** *** will be relinquished

Complaint: ***
I am rejecting this response because:My complaint ID number is *** My Name is *** * *** , I have been a customer with Protect America since I have had nothing but problems with the equipment and therefore I contacted them telling them that I no longer wished to be a customerI offered to return the equipment to them that they had sent me for the home security system, but they refusedI was told that they requested that since I am selling my home they wanted me to show the people that would purchase the home the equipment that I have and try to get them to continue the services of Protect AmericaI said that I would do thatI have never signed a contract with Protect America in such a long time if ever that when they told me that I was still under contract I told them that I was notThey argued that I has signed a contract that was sent via an e-mailI again told them that I did not sign anything such as a contract I then received a letter that was worded as a contract and in all different types of areas requiring a signature the name *** ***, although I never responded to this contract and as I had said I never once signed any electronic signature of any kindThis was apparently done by Protect America but not by meI am now receiving threats from the company that they are going to report my refusal to pay on the contract to the three credit agenciesI told then that it would be fraudulent to do so and even them signing the electronic signature on the contract was illegalThey are still calling me telling me that they are taking the contract as my signature , I then told them that they has signed the contract not meThey refused to accept that, I did ask however what does a customer that no longer wishes to be a customer any longer to stop there servicesI was not given an answerThe women began to tell me that they would send an e-mail and then stopped from giving me an answerAs I already said I was a customer since and now I have just decided that the equipment was not working properly and I have severe idiopathic Neuropathy which prevents me from climbing the stairsI wish to conclude my complaint stating that I have not signed the forms electronically ever and my ex-wife's name was the one on the contract it took me many years to have her name removed from the service but I never signed the contract electronically is physically signed the contractProtect America continues to threaten me that they are going to report me to the three credit agencies to damage my creditI asked them after being a customer since why would I break a contract other than there just was not oneI asked to speak with the CEO of Protect America to explain to him that the equipment was not working properly and they where sending me used faulty equipment in place of the faulty equipmentI no longer wish to be a paying customer of Protect America I have never signed a contract for another three year contract in fact I have never signed a contract at allI did want the service but now with the defective equipment I no longer wish to be a customer any longer , I have not signed another contract and I offered to send back the equipment that they have given to me they are the ones that refused to take back the equipment I now just refused to pay on a contract that does not exist and I will continue to refuse to sign another contract As I said it is Protect America that has signed the contract using my name not meThank you *** * ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Even though, I am not completely satisfied they are willing to try to work thru this issue
Regards,
*** ***

We have received the rejected response from *** *** and have made several attempts in reaching him to address his concerns but have been unsuccessfulAt this time we ask that he call our office at ***-***-***, to allow us the opportunity to reach a resolution