PADEN'S LAWN SERVICE

Protect America, Inchas received the rejected response filed by Ms***At this time we regret that we are unable to come to an amicable resolutionWe ask that Ms*** contact or cancel team for cancel options

Protect America has received the complaint submitted by Mr*** ***We appreciate the opportunity to address his concernsWe have reviewed the account and callsEnclosed is a copy of the Agreement for his further reviewAs per Protect America's Monitoring terms and conditions, Customer may
cancel this Agreement by returning all of the Equipment outlined in the Agreement within thirty (30) days of the initial shipment date from PAI to CustomerThe return package must be postmarked within days of the original shipment date and returned postage paid to Protect America, IncEquipment that is physically returned within the first three (3) days following the signing of the Agreement, postmarked date on package is within days following the signing of the Agreement or if Customer calls Protect America to cancel Agreement within the first days following the signing of the Agreement, Customer will not be held liable to the terms and conditions of this Agreement and all monies successfully charged will be refundedMr*** cancelled the account within the required days and received a full refund on the accountEnclosed is the payment history for his further reviewWe ask that he allows Protect America to assist with any further concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I just wish they would have credited the money when they said, instead of going through over a month of calling, and stating it would happen the following week and then having to contact the Revdex.com
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** ***We reviewed the account and callsWe were able to reach out to him and resolve his concernsWe ask that he allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Mr***Upon review, it is outlined in the agreement that Protect America requires a written notice days prior to the end of the initial term in order to cancel servicesDue to not receiving that notice prior to the end of the term,
Mr***'s account went on a month to month basisWe've since received that notice on June 24, and the account has been processed for cancellationWe ask that Mr*** allow Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because: months is years it is now years later, I am not going to pay another month of billing for a service that I am no longer usingI paid for June for the cancellation why should I be told I am going to have to pay for July
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***We have reviewed the account and callsMs*** set up the account through a third party dealerThe Dealer provided a technician to assist her with the initial installation of the accountShe called Protect America
advising us that she was relocating and needed tech servicesWe advised her that Protect America does not contract technician services in her areaThe technician that installed her system was through the third party dealerAs per the Agreement terms and conditions, the stipulations are; the contract is monthsIt will automatically renew on a month-to-month basis thereafter, as allowed by law, unless Protect America receives written notice of cancellation from her via postal service or overnight mail postmarked no later than thirty (30) days prior to the end of the initial term or any renewal termShe may be required to show proof of deliveryWe ask that she allows Protect America to assist with any further concerns

Protect America has received the rejected response submitted by Mr*** *** At this time, we are unable to reach an amicable resolutionWe ask that he contacts Protect America to assist with the termination of the contract

Complaint: ***
I am rejecting this response because: I have made several attempts to work with the businessI have yet to receive any of the information that they have promised to deliverI ask if they will confirm that they have not delivered on the promises and why I should trust that they will in the futureHave no confidence that when I ask to speak with a supervisor or manager, that that is who I end up speaking tooI printed and saved the transcript from my last chat with customer service which promised something the next day
Regards
*** ***

Complaint: ***
I am rejecting this response because: regardless of what the contract states, Protect America did not deliver services as requiredIt is not good business practice to try to hold a customer to terms of a contract while the service provider is permitted to shirk its responsibilitiesThe FACT is that an alarm had been triggered and, in violation of its own contract, Protect America did not notify me of the alarm nor did it dispatch the police when the alarm was not disarmed in a timely mannerThis is a significant deviation from the services that Protect America PROMISES its customer in its own service agreement/contractAlso, it is bad business practice to turn a blind eye to the complete disconnection of a security monitoring system; instead of contacting the customer to make sure they disconnected the panel to move it to another area in the home, they just assumed all was wellThis is substandard service and a breach of Protect America's own contracted termsProtect America received timely payments from me for years for substandard serviceI give Protect America a D for its substandard serviceAs such, I do not believe that I should have to pay for the month of December - a month of service that I did not even want
Regards,
*** ***Attorney at Law

Complaint: ***
I am rejecting this response because: Since filing the
complaint I have continued to be harassed via phone and email demanding that I pay for a full year contract of service when they have not delivered day of service of what I ordered This company says they have a day return policy which is completely advertisement because the days start the day you sign the contract even though nothing has been shipped to the customer and nothing has been installed so the company is deceptive in its practices right off the topIt takes 7-days to receive the item and then another 3-days for an appointment to try and install the unit But they sent out the wrong equipment and it took another 7-days for me to get the logic board that they said was needed to get the system to work, versus giving me an RMA and sending the right equipment, then it took another 7-days to get the appointment to self install the logic board with a Tech and they still could not get the unit to work with my Z-Wave siren and in fact the company was never able to get it to work the way I ordered it, so to insinuate that they are trying to work with me is is again a total deception All they are doing is trying to high pressure me to keep a service that they could not get to work its completely iticTHEY NEVER GOT THE SYSTEM TO WORK RIGHT OVER A DAY PERIOD AND OVER HOURS ON THE PHONE WITH THEM They finally offered to send out all new equipment knowing that they don't have a user friendly app that works with a dual system set up and no instruction manual exist for a dual system set up, no video, no pictures exist because they knowingly sold me something they had never beta tested themselves which would explain the 50% negative feedback they have for a single user systems on the Android Playstore which if I had known I never would have done business with them*** the sales person admitted that I was only her 2nd customer that she had sold one too, but never mentioned that before I boughtI have received over phone calls from High pressured sales people trying to pressure me into keeping a system that never worked its absolutely insane the arrogance and customer callousness in which this company operates under they are worse than a boiler room operation
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***We appreciate the opportunity to address her grievances and provide the best possible solution. We reviewed the account and callsMs*** called on September 12, stating that she was having an issue with her
sensorWe offered to replace it under warranty and offered a discount on the shipping costMs*** declined and stated that she would call *** the next dayWe also reviewed Ms***'s alarm event history. The reason why Ms*** did not receive calls from the Monitoring Station previously, is because she disarmed the system within the required time frameThis is to prevent unnecessary alarm reportsAs a proposed solution, we have extended the offer to replace the sensor that she is having trouble with under warrantyWe encourage Ms*** to contact Customer Service at ***-***-***We ask that she allows Protect America to assist with any further concerns

Protect America has received the response submitted by Ms***Again, Protect America relies on customers’ written cancellation requests, rather than verbal cancellation requestsUpon review, Ms*** has been provided with cancellation protocol over multiple occasionsAt this time, we find that the charges continue to be true and valid

Protect America, Inchas received the rejection submitted by Ms***We have since been able to contact Ms*** via email to discuss the matter at handWe ask that she continue to allow Protect America, Incto assist with any further concerns

Thank you for allowing us the opportunity to address Mrs*** concernsAfter our review, we found that the cancellation request was valid. With that in mind, Protect America agreed to waive any amount dueWe have sent Mrand Mrs*** an updated cancellation link, showing a zero
dollar ($0) balance owed, via email that needs to be acknowledged and signedOnce the cancellation link has been signed, the account will cancel effective 5/31/with no further financial obligation If there are additional questions, please contact us at ***-***-***Sincerely, Customer Protection

Protect America, Incwould like to apologize for the previous response not being sufficientWe have determined that due to the experiences of the equipment not working properly will will issue a refund for the three months of service that was not being provided. Refund amount $ 128.97Protect America, Incwould like to provide this solution for Mr*** and we hope this can be accepted on his behalfWe would like to thank you for your patience on this matter

Complaint: ***
I am rejecting this response because: The salesperson did not disclose all scenarios in which provided monitoring may be affected before contract was agreed to (failure to disclose significant information)Contract also does not specify any action regarding suboptimal signal serviceI signed a contract for reliable service, not faulty service.
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** ***As per Protect America's contract terms and conditions, the contract term is for months and we require a day written notice to cancel the account at the end of the contract termMr* *** was advised of this on the
initial sales call dated 11/5/and he agreed to the agreement terms verbally and by providing his electronic signatureMr* *** stopped making payments on the account on 11/1/The account was turned over to a 3rd party collections companyAt this time, he would need to contact *** at phone number: *** *** for further inquiries