PADEN'S LAWN SERVICE

Complaint: ***
I am rejecting this response because:I canceled services last year and was unaware I was still being billedI was told I cannot use the cancellation link (again) to cancel my services because my account is past due and needs to be brought currentI am advising protect America again that I used the link last year to cancel the alarm monitoring services and they were not cancelledI am requesting any past due amounts to be waived so I can submit the cancellation again and I request all mobey that was charged to my credit card to be returned
Regards,
*** ***

Complaint: ***
I am rejecting this response because: After trying to tell Protect America that the system was not working from the beginning they told me that they could do anything. After year they offered a new system but since they did nothing to help earlier we did not trust them. We had another situation where the system was not working and my son was scared to enter the house alone. When I old Protect America about this issue all they cared about what was owed to themThey only have concerns for themselves and not about the protection of kids and families. In addition there are no signatures on this contract and is not valid. We are asking Protect America to waive the remaining $left on the contract so we can have a system that will protect our family. If Protect America is truly concerned about $then everyone that is looking to go with Protect America should be made aware that they care only about making money and not PROTECTING FAMILES
Regards,
*** ***

Protect America has received the rejected complaint submitted by Ms*** ***. As per Protect America's contract terms and conditions, the monthly rate is locked in for the months termMs*** *** was advised of this during the initial sales interactionWe ask that she allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Ms*** ***We have reviewed the account and callsWe encourage Ms*** to contact Customer Service at phone number: (800) 951-to get assistance in resolving her issues

Protect America, Incwill be reaching out to Ms*** in regards to the issue at handOur attempt to come to an amicable resolution is in process

Protect America,
Inchas received the feedback submitted by Mr***It is outlined in the
signed renewal agreement it allows a
right of rescission period of three (3) business days from the date the
agreement was signedAfter review, we have other options that will work for
Mr
***A cellular panel can be sent out to replace the current system
This panel can be placed anywhere in the home and operates independently from
anything in the homeAttached is a copy of the signed renewal agreement

Complaint: ***
I am rejecting this response because: the police has told me they have never received a notification until my friend called and they cameThe company is implying the police is lying hereALSO, the two times I've called Protect America, they said they didn't even have in their system of what occurred on 4/- so how come you have something now?This is very frustratingBesides having a horrible service all the times I've needed, I am moving to a place you guys do not give support!
Regards,
*** ***

We have received the rejected response from Ms***Our records show that the replaced equipment was delivered be on 9/16/Protect America have a strong commitment to support and resolve concerns as they may ariseThe system wide outage affected some of our customer’s panel therefore this caused the panel not to function properlyAt this time we ask that Ms*** to contact Protect America to allow us to assist with the installation of her equipment recently replaced

Protect America, Inchas received the complaint submitted by Mr***We have since spoken with him and were able to reach an amicable resolutionWe ask that Mr*** continue to allow Protect America to assist with any concerns

Protect America, Inchas received the complaint filed by Mr***In reviewing his account our records show that we received his cancel letter by email on 6/25/Per Protect America, Incagreement we require a day written noticeAlso, in an effort to better service our customers we
welcome the feedback of their experience with usMr*** has followed the proper procedure to cancel his account but is not eligible for the adjusted rate he’s requesting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you.*** ***
Regards,
*** ***

Protect America, Inchas received the complaint submitted by Mr***. Due to the nature of the complaint, the billing related call will be reviewed to determine what course of action needs to be takenMr*** will be contacted following the investigationWe ask that Mr*** allow Protect
America, Incto assist with any further concerns

Protect America has received the rejected offer submitted by Mr*** ***As per the contract terms and conditions, the contract term is months longUpon review of the account and calls, we have reached out to him and have offered him various feasible options on how we can best resolve his concernsWe encourage him to contact us at ***

Protect America has received the complaint submitted by Mr*** ***We appreciate the opportunity to address his grievances and provide the best possible solutionWe reviewed the account and callsWe were able to reach out to him and resolve his concernsWe ask that he allows Protect America
to assist with any further questions

Complaint: ***
I am rejecting this response because:I have mailed a letter to them requesting the service to be cancelled and when I call the number all I get is the hard sales pitch to renew the contract Because I don’t feel u owe them any money br cause we noticed them in December that we no longer wanted to continue service as our contract had expired The link they sent me requires me to pay them before they will accept my letter They constantly find ways to deter you from closing your account If they really wanted to resolve this they can call me directly
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have informed Protect America that their "resolution" is not acceptableThe system does not work for me and my family and has not worked for my family since the contract beganI want my money refunded and I want out of a contract that is signed BEFORE one is aware of if it will workYes, Protect America has attempted to resolve the issue , but their resolutions do not work for me and my familyThe system being tested has NOTHING to do with the MAIN reason why I'm having issues with the systemIn addition, transferring the system to someone else does not work because the only people I could transfer it to are the SAME people who are having a problem REMEMBERING to activate and deactivate the systemSo, once again Protect America is insulting my intelligence by using the broken record techniqueThey are repeating the same information to me and they are not understanding that while these "resolutions" may help othersIt does not pertain to me and the needs of my family.
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because:
Regards,I have sent your product back to you on January 18, by FEDEX with receipts and you have been informed of my wishes to cancel months prior: however you have still withdrew money from my account on February 2, which is unacceptable and against the lawProtect America must return all funds due to their screw-up, or legal actions will be pursued

Protect America has received the complaint submitted by Mr*** *** and it was determined that we never received the required day cancellation notice required to cancel servicesWe tried to contact him several times with regards to the outstanding balance due on the account but were
unable to establish contactThe account was turned over to a 3rd party collections companyPlease contact *** *** at *** *** for further information

Complaint: ***
I am rejecting this response because: I have received the message from Protect America and I disagreeFirst of all, I refuse to call their number yet again to be placed on hold for long extended periods of time only to be told more liesI have been through that more than enough alreadyI have even waited on hold for over minutes for someone to pick up the phone and hang up without talking to me They state the issues I am experiencing are fixableI highly disagreeAs I stated in my previous response, their system and its components are cheap and the service they provide is questionableFor them to even contact me or respond to me after numerous attempts, I had to file this complaintTheir staff is dishonest and quite misleadingI am always given the runaroundThis is the worst company that I have ever dealt with and I simply would like my contract cancelledFixable… My peace of mind is not fixableAs long as this company is monitoring my home, I will not have peace of mindMy faith and trust in this company has been completely lostThat is not fixable.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that resolution to attempt to resolve the issue by telephone is satisfactory to me
Regards,
*** ***