PADEN'S LAWN SERVICE

Protect America, Inchas received the complaint submitted by Mr***We have since spoken with him and were able to reach an amicable resolutionWe ask that Mr*** continue to allow Protect America to assist with any concerns

Protect America has received the complaint submitted by Ms*** ***We have reviewed the account and callsWe encourage Ms*** to contact Customer Service at phone number: (800) 951-to get assistance in resolving her issues

Protect America,
Inchas received the feedback submitted by Mr***It is outlined in the
signed renewal agreement it allows a
right of rescission period of three (3) business days from the date the
agreement was signedAfter review, we have other options that will work for
Mr
***A cellular panel can be sent out to replace the current system
This panel can be placed anywhere in the home and operates independently from
anything in the homeAttached is a copy of the signed renewal agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you.*** ***
Regards,
*** ***

Protect America, Incwill be reaching out to Ms*** in regards to the issue at handOur attempt to come to an amicable resolution is in process

Thank you for allowing us the opportunity to address Mrs*** concernsAfter our review, we found that the cancellation request was valid. With that in mind, Protect America agreed to waive any amount dueWe have sent Mrand Mrs*** an updated cancellation link, showing a zero
dollar ($0) balance owed, via email that needs to be acknowledged and signedOnce the cancellation link has been signed, the account will cancel effective 5/31/with no further financial obligation If there are additional questions, please contact us at ***-***-***Sincerely, Customer Protection

Protect America, Incwould like to apologize for the previous response not being sufficientWe have determined that due to the experiences of the equipment not working properly will will issue a refund for the three months of service that was not being provided. Refund amount $ 128.97Protect America, Incwould like to provide this solution for Mr*** and we hope this can be accepted on his behalfWe would like to thank you for your patience on this matter

We have received the rejected response from Ms***Our records show that the replaced equipment was delivered be on 9/16/Protect America have a strong commitment to support and resolve concerns as they may ariseThe system wide outage affected some of our customer’s panel therefore this caused the panel not to function properlyAt this time we ask that Ms*** to contact Protect America to allow us to assist with the installation of her equipment recently replaced

Protect America has received the response submitted by Ms***Again, Protect America relies on customers’ written cancellation requests, rather than verbal cancellation requestsUpon review, Ms*** has been provided with cancellation protocol over multiple occasionsAt this time, we find that the charges continue to be true and valid

Protect America, Inchas received the complaint submitted by Mr***. Due to the nature of the complaint, the billing related call will be reviewed to determine what course of action needs to be takenMr*** will be contacted following the investigationWe ask that Mr*** allow Protect
America, Incto assist with any further concerns

Protect America has received the complaint submitted by Mr*** ***As per Protect America's contract terms and conditions, the contract term is for months and we require a day written notice to cancel the account at the end of the contract termMr* *** was advised of this on the
initial sales call dated 11/5/and he agreed to the agreement terms verbally and by providing his electronic signatureMr* *** stopped making payments on the account on 11/1/The account was turned over to a 3rd party collections companyAt this time, he would need to contact *** at phone number: *** *** for further inquiries

Complaint: ***
I am rejecting this response because:I canceled services last year and was unaware I was still being billedI was told I cannot use the cancellation link (again) to cancel my services because my account is past due and needs to be brought currentI am advising protect America again that I used the link last year to cancel the alarm monitoring services and they were not cancelledI am requesting any past due amounts to be waived so I can submit the cancellation again and I request all mobey that was charged to my credit card to be returned
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Protect America's system has not worked as designed for the entire period of service to date I have given this company ample time and patience to fix this problem and have had phone technicians tell me that basically nothing can be done, so I am not confident that a team of technicians could be of any further help I would really like to be excused from this contract at least a discounted rate given all of the circumstances
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** *** and it was determined that we never received the required day cancellation notice required to cancel servicesWe tried to contact him several times with regards to the outstanding balance due on the account but were
unable to establish contactThe account was turned over to a 3rd party collections companyPlease contact *** *** at *** *** for further information

We have received the rejected response filed by Mr*** and found that we have made several attempts to reach out to him to provide a resolutionMr*** has refused to allow us the opportunity to assist in providing a resolutionAt this time we are unable to come to an amicable resolution with Mr***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** Your policy of not leaving a message when an alarm goes off is unacceptableThe equipment was faulty since it was installed and you clearly failed at the protection of my home

Protect America has received the response submitted by Ms***Upon further vendor investigation, Ms*** is still in termMs*** is outside of her initial day cancellation period, and she has been provided with multiple resolutionsWe again ask that Ms*** allow Protect America to assist her with any future concerns

Complaint: ***
I am rejecting this response because: When I signed up for Protect America monitoring service this summer- It was not communicated to me that I would be required to pay by electronic funds transfer or credit cardHad I known that I would never have signed up for the serviceMy preference is to pay by invoice for business purposes Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,I have sent your product back to you on January 18, by FEDEX with receipts and you have been informed of my wishes to cancel months prior: however you have still withdrew money from my account on February 2, which is unacceptable and against the lawProtect America must return all funds due to their screw-up, or legal actions will be pursued

Protect America has received the complaint submitted by Ms*** ***As per Protect America's contract terms and conditions, a day written notice is required to process cancellation of the accountThis information was provided to her on the initial sales call dated May 22, and was
recapitulated to her on October 3, We received her written notice on February 16, and processed the cancellation of the account accordinglyThe balance on the account stands as isWe ask that she allows Protect America to assist with any further inquiries