PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Mr*** ***. We reviewed his account and it was determined that we received his written cancel request and processed cancellation of his account accordinglyWe sent a refund for the month of August back to himWe ask that Mr***
*** allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:The advertisement of month-to-month renewal after completion of the initial agreement was/has not ever been extended to this customer, even after years of on-time and pre-paid installments made to Protect America.Are any customers of the Project America company extended the monthly option?The contract renewal that Protect America keeps referring to was PRESENTED for signature, with no monthly options - Why? Is that not coercion?Protect America only presents the portions of their corporate actions that benefit their interests $$$ Especially as a Veteran who fought for freedom and rights in America, I am looking for honesty and integrity from those I do business with more do, those who use "America" in their name!
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***As per Protect America's Agreement terms and conditions, the term is for months and a day written cancel notice is required to process cancellation of the account at the end of the termWe reviewed the account and
callsOn the recorded call dated January 04, 2016, Ms*** renewed the Agreement in exchange for a $Visa Gift card and free monthsEnclosed is a copy of the renewal agreement that demonstrates the renewal date and time stamp for her reviewWe offered Ms*** free touchpad batteries as a courtesy to her to which she declinedWe have reached out to Ms*** several times regarding her account to no availMs*** stopped making payments on the account effective June The balance accrued on the account is validWe ask that she allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Ms*** ***We reviewed the account and callsAs per Protect America's Agreement terms and conditions, the term is for months and a day written cancel notice is required to process cancellation of the account at the end of the
termThis information was provided to her on June 18, when she initially set up the account and recapitulated to her on May 31, In July 10, 2017, we provided the necessary information to her needed to process the cancellation of the accountAs of to date, we have not received the information required to cancel the accountThe balance accrued on the account is validWe ask that she allows Protect America to assist with any further concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me But in light of past non-responsiveness from protect America in my inquiries to cancel my subscription I'm concerned about the ending date on my contract Since I been trying to make contact with protect America since June I would have it that our contract end on the last day of July of this yearAnd have an email or written mail sent to me stating this.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The person I spoke with promised to send a release from the contract, but I don't even know who I spoke with and I got no email acknowledgement of the promise that was made. I
am afraid that "Protect America" has been gaming (deceiving) the Revdex.com and its customers by pretending to resolve issues, having these complaints designated "resolved" for Revdex.com record-keeping and leaving the customer with nothing but an inability to file with the Revdex.com for the same unresolved complaintI hope I can trust the Revdex.com to act with integrity in my cause because as a former journalist I am prepared to blog and publish far and wide to obtain justice in this case. My phone number as your records show is ###-###-#### if it would be helpful to speak with me directly about any of thisIf the company "Protect America" is unwilling to offer me a solution based on this complaint which I wrote comprehensively, then I should have no further liability to them; no future claims against me should have any standing under the law when I have tried honestly and forthrightly to resolve this issue once and for allI appreciate the promise of the Revdex.com to help because short of hiring legal counsel at this point I have received no relief anywhere elseAs I said in my complaint, I am mentally disabled with a severe case of bipolar disorder and living with all this stress is killing me. Thanks for helping me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:That is incorrect they shipped the equipment to a Florida address, it was a townhome I use to own which I sold and they clearly knew. They wanted me to pay for the equipment and pay the remaining of the contract which I refused since they were charging me for almost a year for a service they did not provide. This Company should be out of business or someone should start a class act lawsuit against them. I read all the reviews on the Revdex.com website and they do the same to every customer who wants to cancel their contract. Bottom line they did not keep their end of the contract, the equitment was returned to them and no one ever questioned why was the equipment returned to them. The customer representative called me a thief stating I had their equipment and I wanted to keep it.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am rejecting this response because: there was no solution offer to resolve the complaint after I sent emails to address the problems
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Protect America, Incwould like to formally apologize for the incorrect way of addressing Mr*** in the previous responseOur Accounting team has processed the refund of $on July 2, This should be reflected on Mr***'s payment method that we have on file within to business days from the processed date.We thank you for your patience on this matter Mr***

Protect America has received the complaint submitted by Ms*** ***We are in the process of reaching out to her to resolve her concerns

Protect America, Inchas received the response submitted by Ms***The investigation findings show that Ms*** was aware of the agreementShe was moving into a home that already had a security system, and was told that she is still responsible for the agreement if the system does not transfer

In reviewing the rejected response submitted on behalf of Ms*** we have determined that no offer was made to cover the past due balance on her accountIn a previous encounter, Ms*** called to update her address and advised that she would contact us once settled into her new homeWe never received her call until months laterProtect America made several attempts to reach Ms*** and were unsuccessfulOnce her account was turned over to collections Ms*** was responsible for contacting the collection company directlyAt this time her account is disconnected therefore Mrs*** and Protect America does not have any further obligations to one anotherWe ask that if she has any additional questions or concerns to please contact Hillcrest-Davidson & Associates at ***-***-9*** Sincerely, Customer Protection Department

Complaint: ***
I am rejecting this response because: when we phoned you the first time no information was given to us about cancellation except we must talk to another person at a different extention. The phone rang for an exceptional time and no one answered. If you answered your phone this would have been resolved the first time we called. This feels like a scam to me, no answer no opportunity to cancel. Therefore I feel I owe you nothing for your lack of customer service
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have proof that we faxed the notification on October 3. I have provided a copy of the fax and the confirmation that the transmission went through with my email of NOVreferred to above. They are liers and theives and will not get away with stealing money from my credit card
I will provide this proof in a court of law as well
Regards,
*** ***

Complaint: ***
I am rejecting this response because: They have debit my account two times once for September and October That is more than a day notice and therefore I would like my refundAlso, I have not received a notice from Protect America that our service has been cancelled as requested
Regards,
*** ***

Protect America, Inchas reached a resolution with Mr*** and has been accepted

Protect America has received the complaint submitted by Ms*** ***We were able to reach out to her and resolve her concerns

Protect America has received the rejected response submitted by Ms*** ***We reviewed the account and callsWe did not receive her day written cancel noticeThe account was disconnected and turned over to a 3rd party collection company due to non paymentAt this time, she would need to contact *** *** at phone number: (*** *** for further inquiries

Complaint:
I am rejecting this response because:They answer half truthsEven under their confessed fact that the monitoring equipment failed miserably with nobody at home, for hours until it meltdown, means that they do not had, have nor will have a monitoring device, so their bills are false, they are pretending to collect money for a service inexistent, The service is monitoring, so with no monitoring, no servicePeriodAnd I paid with the credit card their bill, when they continued unashamedly pretending to continue milking my card, I had to stopped the paymentsThese are the best example on how not to deal with your customers.After years of a service for which I paid even when the many components began to fail, one by one, they pretend to have their customers locked and the payments going for nothing, just because an old contract, that by the way was overdue for more than a yearTheir lack of care made the equipments to fail and their business with itI am sending a coopy to the Federal Trade Clmmission because there have to be a government punishment for their harassmentthey called dozens of times to my cell phone and my wife's with threats of legal action, when they are doing something illegal: to summit fabe bills for a non existent monitoring service with a non existent device for monitoringMay be it is a criminal offense
Regards,
*** ***