PADEN'S LAWN SERVICE

Protect America has received the rejected offer submitted by Mr*** ***As per the contract terms and conditions, the contract term is months longUpon review of the account and calls, we have reached out to him and have offered him various feasible options on how we can best resolve his concernsWe encourage him to contact us at ***

Complaint: ***
I am rejecting this response because: I have received the message from Protect America and I disagreeFirst of all, I refuse to call their number yet again to be placed on hold for long extended periods of time only to be told more liesI have been through that more than enough alreadyI have even waited on hold for over minutes for someone to pick up the phone and hang up without talking to me They state the issues I am experiencing are fixableI highly disagreeAs I stated in my previous response, their system and its components are cheap and the service they provide is questionableFor them to even contact me or respond to me after numerous attempts, I had to file this complaintTheir staff is dishonest and quite misleadingI am always given the runaroundThis is the worst company that I have ever dealt with and I simply would like my contract cancelledFixable… My peace of mind is not fixableAs long as this company is monitoring my home, I will not have peace of mindMy faith and trust in this company has been completely lostThat is not fixable.
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** ***We appreciate the opportunity to address his grievances and provide the best possible solutionWe reviewed the account and callsWe were able to reach out to him and resolve his concernsWe ask that he allows Protect America
to assist with any further questions

Complaint: ***
I am rejecting this response because: A representative named *** called my home today to see if he could assist and resolve my complaint saying he wanted to help me out, However he did nothing more than the last few reps did but repeat the notes in the system. Protect America allows customers to terminate contracts within days per their website. In addition, they have overlooked their value of their customers and other customers with in excess of Revdex.com complaints against them. They have not resolved the issue and are ethically wrong in this case with their practices. If their billing department was willing to make adjustments, why is their unprofessional customer service supervisors and reps unable to? They have not attempted to provide any resolution to this complaint. Also, new customers (per their site) are provided month contracts so why are long standing customers sucked in for months. I am still unhappy with the lack of results.
Regards,
*** ***

Protect America has received the complaint submitted by Mr***Our records indicate that we were able to reach an amicable agreement with Mr*** after negotiating renewal terms on June 24, In regards to the equipment issues, Protect America has a team of technicians dedicated to
helping our customers resolve any equipment issuesThey can be reached by calling 1-800-951-option We ask that Mr*** allow Protect America to assist with any further concerns

Protect America has received the complaint submitted by Mr*** ***As per Protect America cancellation guidelines, we do require a day written noticeMr*** sent his written cancel requestWe processed the cancellation of the account accordinglyWe were able to contact him with
regards to his billing issues and resolve his concerns. We ask that he allows Protect America to assist with any further concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that resolution to attempt to resolve the issue by telephone is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have informed Protect America that their "resolution" is not acceptableThe system does not work for me and my family and has not worked for my family since the contract beganI want my money refunded and I want out of a contract that is signed BEFORE one is aware of if it will workYes, Protect America has attempted to resolve the issue , but their resolutions do not work for me and my familyThe system being tested has NOTHING to do with the MAIN reason why I'm having issues with the systemIn addition, transferring the system to someone else does not work because the only people I could transfer it to are the SAME people who are having a problem REMEMBERING to activate and deactivate the systemSo, once again Protect America is insulting my intelligence by using the broken record techniqueThey are repeating the same information to me and they are not understanding that while these "resolutions" may help othersIt does not pertain to me and the needs of my family.
Regards,
*** *** ***

Protect America,
Inchas received Mrs***'s responseUpon further review, the cancellation terms in Mrs***'s
older contract are slightly different than the terms of the newer contracts
This is why the representative stated daysThe contract that Mrs***
signs states daysIf this were enforced, then Mrs*** would be
responsible for paying the month of December as wellTherefore, the days
that she was told is being honored with the cancellation date of 11/30/
Please refer to original contract previously attachedWe ask that Mrs***
call Protect America, Incat ###-###-#### to any further concerns

Complaint: ***
I am rejecting this response because:I have mailed a letter to them requesting the service to be cancelled and when I call the number all I get is the hard sales pitch to renew the contract Because I don’t feel u owe them any money br cause we noticed them in December that we no longer wanted to continue service as our contract had expired The link they sent me requires me to pay them before they will accept my letter They constantly find ways to deter you from closing your account If they really wanted to resolve this they can call me directly
Regards,
*** ***

Protect America has received the complaint submitted by Mr***We've had the opportunity to speak with Mr*** and discuss his concernsWe ask that Mr*** allow our Level technician a final attempt to help resolve the issuesIf unsuccessful, as discussed, we will pursue further course
of action to assist Mr***Please call ###-###-#### option to speak with a Level technician

Protect America has received the complaint submitted by Ms*** ***We reviewed the account and calls. As per Protect America's Agreement terms and conditions, the term is for months and a day written notice is required to process cancellation of the account at the end of the
termWe reviewed the account and callsThis information was provided to her on the initial recorded sales call dated October 20, to which she provided her verbal and electronic consent. A copy of the Agreement was sent to her email address on fileWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:On Monday September 19, I called Protect America about any other offers as they stated and was told I would have to wait to hours for them to get in touch with meI don't want any more offers and want the contract ended as it did not satisfy my needs
Regards,
*** ***

Our records indicate that we've been able to satisfy this complaint since our last correspondence

Protect America has received the complaint submitted by Ms*** ***We are also reviewing a legal document pertaining to this complaint and we are going to handle this matter through the legal process

Protect America has received the complaint submitted by Mr*** ***We appreciate the opportunity to resolve his concernsWe reviewed the account and calls. Based on our records, Mr*** was provided the necessary information required to terminate the account on the
recorded calls dated May 09, and June 12, respectivelyHe was advised of the agreement terms and conditions, which state that we require a thirty day cancel notice to terminate the account and the consequences of not adhering to the cancellation policiesMr*** acknowledged receipt of the information on the callsAt this time, we have not received the signed thirty day cancel documents as requiredMr*** stopped making payments on the account effective May The balance accrued on the account is validWe ask that he allows Protect America to assist with any further concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Copy of orders have been emailed as of today per the request of the business. Protect America still has not provided an answer to what there next course of action is in reference the accountResolution is still the same to resolve the issueAccount must be closed without charging the service member in accordance with the Soldiers and Sailors Act.Attached is a copy of the orders, just as a back up
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I never signed your links agent signed and said it was me, I NEVER SIGNED ANYTHING
Regards,
*** ***

Protect America has received the rejected response submitted by Ms*** ***As per Protect America contract terms and conditions, the contract is for months and we require a day written noticeWe received the written notice on 11/We have processed the cancellation of her account effective 12/31/The final balance due December stands as isWe ask that she allows Protect America to assist with any further concerns