PADEN'S LAWN SERVICE

Complaint: ***
I am rejecting this response because:i never refused an offerWhen the problem happened, I wanted to cancel my serviceI was reasured on the phone that I would be rushed a new system and I would get a month free of chargeThe system was not rushed to meIt took almost two weeks to get it and I was charged for the monthProtect America has not kept any of the promises.
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***We are also reviewing a legal document pertaining to this complaint and we are going to handle this matter through the legal process

Protect America has received the complaint submitted by Mr*** ***We appreciate the opportunity to resolve his concernsWe reviewed the account and calls. Based on our records, Mr*** was provided the necessary information required to terminate the account on the
recorded calls dated May 09, and June 12, respectivelyHe was advised of the agreement terms and conditions, which state that we require a thirty day cancel notice to terminate the account and the consequences of not adhering to the cancellation policiesMr*** acknowledged receipt of the information on the callsAt this time, we have not received the signed thirty day cancel documents as requiredMr*** stopped making payments on the account effective May The balance accrued on the account is validWe ask that he allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Ms*** ***We reviewed the account and calls. As per Protect America's Agreement terms and conditions, the term is for months and a day written notice is required to process cancellation of the account at the end of the
termWe reviewed the account and callsThis information was provided to her on the initial recorded sales call dated October 20, to which she provided her verbal and electronic consent. A copy of the Agreement was sent to her email address on fileWe ask that she allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Ms*** ***As per Protect America's contract terms and conditions, a day written notice is required to process cancellation of the accountThis information was provided to her on the initial sales call dated March 21, and
was recapitulated to her on January 16, We received her day written cancellation notice and processed the cancellation of the account accordinglyThe balance on the account stands as isWe ask that she allows Protect America to assist with any further concerns

Protect America has received the rejected response submitted by Mr*** ***We received his day written notice in March and the account was cancelled effective April As a one time courtesy to him, we waived the final month balance dueWe ask that he allows Protect America to assist with any further concerns

Protect America has received the rejected offer submitted by Mr*** ***As per Protect America cancellation guidelines, we require a day written noticeWe have reviewed the account in detail and it was determined that Mr *** *** was made aware of our day written notice requirement during the initial sales call and contract information sent to himThis information was reiterated to him when he called back and spoke to the cancellation departmentWe received his day written cancel request as of 07/06/and have processed cancellation of the account accordinglyWe ask that he allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Mr*** ***. We reviewed his account and it was determined that we received his written cancel request and processed cancellation of his account accordinglyWe sent a refund for the month of August back to himWe ask that Mr***
*** allows Protect America to assist with any further concerns

Protect America have received the complaint filed by ***In reviewing her account we have come to an amicable resolution with herWe have provided her with upgraded equipment at no charge andWe received her renewal agreement on 10/1/

Complaint: ***
I am rejecting this response because:The advertisement of month-to-month renewal after completion of the initial agreement was/has not ever been extended to this customer, even after years of on-time and pre-paid installments made to Protect America.Are any customers of the Project America company extended the monthly option?The contract renewal that Protect America keeps referring to was PRESENTED for signature, with no monthly options - Why? Is that not coercion?Protect America only presents the portions of their corporate actions that benefit their interests $$$ Especially as a Veteran who fought for freedom and rights in America, I am looking for honesty and integrity from those I do business with more do, those who use "America" in their name!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Protect america continuously claims they can accommodate my requests For months they claim they will fix and they don't I have been going thru this unnecessary circle of poor treatment, lies, and deception The company is fraudulent and their sales practices I have spoken with their highest level managers that they allow me to speak with All state my request can not be done The customer care specialist always says they can and then when it gets to point of completingThey claim issues and they will get back to me which they never do I am tired of dealing with their deceptive sales people and their even worst management staff that owns up to none their deceptive practices They tried for months to fix issues and they didn't I was forced to switch providers, which is adt now I want to cancel this contract that is based " my equipment " being valued over a $ If that is what protect america uses as their reason to charge this absurd fee, price the cost by sending me an invoice for the cost they pay for the equipment I will pay nothing more than the value of the equipment That equipment is worth $at most from a retail store !
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***We reviewed the account and callsAs per Protect America's Agreement terms and conditions, the term is for months and a day written cancel notice is required to process cancellation of the account at the end of the
termThis information was provided to her on June 18, when she initially set up the account and recapitulated to her on May 31, In July 10, 2017, we provided the necessary information to her needed to process the cancellation of the accountAs of to date, we have not received the information required to cancel the accountThe balance accrued on the account is validWe ask that she allows Protect America to assist with any further concerns

Protect America,
Inchas received the response submitted by Mr***Upon further review
of the initial sales call, Mr*** asked what happens if he gets the
equipment and it does not work in their homeThe sales rep stated that there
would be a $restocking fee withheld for any reason Mr*** had to
cancel

Protect America has received the complaint submitted by Mr*** ***We appreciate the opportunity to resolve his concerns. We reviewed the account and calls. On June 08, 2016, Mr*** renewed his monitoring agreement for a lower rateEnclosed is a copy of the agreement that
demonstrates the terms and conditions of the contractWe ask that he allows Protect America to assist with any further concerns

Thank you for allowing us the opportunity to address Mr*** concerns. Our records show that Mr*** acknowledged that he agreed to and signed his agreement with us on 2/17/but would like to cancel because his Direct TV bill was not loweredAlthough we understand the problem is with
Direct TV not lowering their monthly rate, we would like to extend the offer and lower the monthly monitoring rate with us from $to $and provide 1-month credit to their account for the inconvenience. Please feel free to contact us at (***) ***-*** Best Regards, Customer Protection

Complaint: ***
I am rejecting this response because:This company uses a fast sell approach over the phoneI was mailed a sheet with diagram set-up, user setup worksheet, and a packing slip along with the alarm kitThere was no contract or explanation enclosedI spoke with *** at *** about the situationShe maintains the alarm was geared to my needs which isn't trueI specifically asked how I could see the intruder upon purchase of the alarmShe explained I needed a setup costing $per monthWhy I wasn't told this in the beginning is the problemBy gearing to my needs included what I could afford according to herIt hasn't solved my problem of someone on the premises familiar with the area to make a fast getawayI told Todd of the problem I would have with the alarm I boughtAfter the fact I was told about adding a camera with extra cost to show the intruderI am very unsatisfied with the service I've received and am not able to end the contract of a monthly $fee until the end of the term
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***As per Protect America's Agreement terms and conditions, the term is for months and a day written cancel notice is required to process cancellation of the account at the end of the termWe reviewed the account and
callsOn the recorded call dated January 04, 2016, Ms*** renewed the Agreement in exchange for a $Visa Gift card and free monthsEnclosed is a copy of the renewal agreement that demonstrates the renewal date and time stamp for her reviewWe offered Ms*** free touchpad batteries as a courtesy to her to which she declinedWe have reached out to Ms*** several times regarding her account to no availMs*** stopped making payments on the account effective June The balance accrued on the account is validWe ask that she allows Protect America to assist with any further concerns

Since Mr*** is outside of the initial day cancellation window, he is now responsible for the full term of the agreementThe payment supplied was to cover charges associated with the monthly monitoring rateHe does have the options to prepay the remainder of the term or transfer the service to someone else to rid himself of the agreementWe've attached a copy of the agreement

Complaint: ***
I am rejecting this response because:We informed this company multiple times that we were cancelling the serviceOnly recently did they inform us of the day written cancellationWe spoke to customer service multiple times and asked them to cancel the service after we completed the month contract.We have been harassed multiple times via telephone callsWe DO NOT owe money to this company.
Regards,
*** ***

We have received the rejected response from *** ***At this time we feel that we have done everything in our power to reach a resolutionWe submitted the agreement for his reviewWe ask that he contact our office at ***-***-***, to allow us the opportunity to reach a resolution Sincerely, Customer Protection Department