PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Mr* *** *** As per Protect America contract terms and conditions, the contract is for monthsWe reviewed the account and calls and we found that Mr*** has been provided the options on terminating the contractWe ask that he
allows Protect America to assist with any further concerns

Protect America,
Inchas received the feedback submitted by Ms***Upon review, the
signed renewal contract states that it allows a right of rescission period of
three (3) business days from the date it was signedSince the complaint was
submitted, Protect America, Inchas spoken
with Ms*** and set up a
callback with a manager to discuss the issue at handWe ask that Ms
*** continue to allow us to assist her by calling ###-###-#### and
speaking with a representative or managerAttached is a copy of the signed
agreement

Complaint: ***
I am rejecting this response because:i never refused an offerWhen the problem happened, I wanted to cancel my serviceI was reasured on the phone that I would be rushed a new system and I would get a month free of chargeThe system was not rushed to meIt took almost two weeks to get it and I was charged for the monthProtect America has not kept any of the promises.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I received a phone call telling me that I do not owe Protect
America any money and my account is cancelledHowever, I keep receiving emails claiming I need to upgrade my security and they say I made a request for some kind of credit approval. I have NOT asked them for increased security or credit approvalI want a written statement that my account is closed and NO payment is dueMy bill is PAID IN FULLBy calling me it's my word against theirsI want this cancellation in WRITINGThank you
Regards,
*** ***

Protect America, Inchas received the response submitted Mrs***Upon further review, the initial call received in regards to cancellation was on May 27, The contract was signed and the equipment shipped on April 29, The reason given for cancellation on that date, voiced by Mrs***, was due to concerns with her internet serviceAdditional equipment, a cellular module, was sent out to remedy that concernProtect America, Incmade several attempts to contact Mrs*** about the system in the midst of the day period, but these were unsuccessfulAs previously mentioned, there are other means of resolution that can be accommodatedThese include changing the form of monitoring, or transferring the system over to someone elseProtect America, Incasks that Mrs*** contact us by telephone regarding the matter at ***

Since Mr*** is outside of the initial day cancellation window, he is now responsible for the full term of the agreementThe payment supplied was to cover charges associated with the monthly monitoring rateHe does have the options to prepay the remainder of the term or transfer the service to someone else to rid himself of the agreementWe've attached a copy of the agreement

Protect America has received the rejected offer submitted by Mr*** ***As per Protect America cancellation guidelines, we require a day written noticeWe have reviewed the account in detail and it was determined that Mr *** *** was made aware of our day written notice requirement during the initial sales call and contract information sent to himThis information was reiterated to him when he called back and spoke to the cancellation departmentWe received his day written cancel request as of 07/06/and have processed cancellation of the account accordinglyWe ask that he allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:Protect america continuously claims they can accommodate my requests For months they claim they will fix and they don't I have been going thru this unnecessary circle of poor treatment, lies, and deception The company is fraudulent and their sales practices I have spoken with their highest level managers that they allow me to speak with All state my request can not be done The customer care specialist always says they can and then when it gets to point of completingThey claim issues and they will get back to me which they never do I am tired of dealing with their deceptive sales people and their even worst management staff that owns up to none their deceptive practices They tried for months to fix issues and they didn't I was forced to switch providers, which is adt now I want to cancel this contract that is based " my equipment " being valued over a $ If that is what protect america uses as their reason to charge this absurd fee, price the cost by sending me an invoice for the cost they pay for the equipment I will pay nothing more than the value of the equipment That equipment is worth $at most from a retail store !
Regards,
*** ***

We have received the rejected response from *** ***At this time we feel that we have done everything in our power to reach a resolutionWe submitted the agreement for his reviewWe ask that he contact our office at ***-***-***, to allow us the opportunity to reach a resolution Sincerely, Customer Protection Department

Protect America have received the complaint filed by ***In reviewing her account we have come to an amicable resolution with herWe have provided her with upgraded equipment at no charge andWe received her renewal agreement on 10/1/

Thank you for allowing us the opportunity to address Mr*** concerns. Our records show that Mr*** acknowledged that he agreed to and signed his agreement with us on 2/17/but would like to cancel because his Direct TV bill was not loweredAlthough we understand the problem is with
Direct TV not lowering their monthly rate, we would like to extend the offer and lower the monthly monitoring rate with us from $to $and provide 1-month credit to their account for the inconvenience. Please feel free to contact us at (***) ***-*** Best Regards, Customer Protection

Protect America has received the complaint submitted by Mr*** ***We appreciate the opportunity to resolve his concerns. We reviewed the account and calls. On June 08, 2016, Mr*** renewed his monitoring agreement for a lower rateEnclosed is a copy of the agreement that
demonstrates the terms and conditions of the contractWe ask that he allows Protect America to assist with any further concerns

Protect America, Inchas received the complaint submitted by Ms***Upon review, the contract that Ms*** signed was only for year which makes her eligible for cancellationThe account has been processed for cancellationWe ask that Ms*** allow Protect America to assist with any
additional concerns

Complaint: ***
I am rejecting this response because:This company uses a fast sell approach over the phoneI was mailed a sheet with diagram set-up, user setup worksheet, and a packing slip along with the alarm kitThere was no contract or explanation enclosedI spoke with *** at *** about the situationShe maintains the alarm was geared to my needs which isn't trueI specifically asked how I could see the intruder upon purchase of the alarmShe explained I needed a setup costing $per monthWhy I wasn't told this in the beginning is the problemBy gearing to my needs included what I could afford according to herIt hasn't solved my problem of someone on the premises familiar with the area to make a fast getawayI told Todd of the problem I would have with the alarm I boughtAfter the fact I was told about adding a camera with extra cost to show the intruderI am very unsatisfied with the service I've received and am not able to end the contract of a monthly $fee until the end of the term
Regards,
*** ***

Complaint: ***
I am rejecting this response because:We informed this company multiple times that we were cancelling the serviceOnly recently did they inform us of the day written cancellationWe spoke to customer service multiple times and asked them to cancel the service after we completed the month contract.We have been harassed multiple times via telephone callsWe DO NOT owe money to this company.
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***As per Protect America's contract terms and conditions, a day written notice is required to process cancellation of the accountThis information was provided to her on the initial sales call dated March 21, and
was recapitulated to her on January 16, We received her day written cancellation notice and processed the cancellation of the account accordinglyThe balance on the account stands as isWe ask that she allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Mr*** ***As per Protect America's terms and conditions, the contract is a month termWe have provided Mr*** a variety of options, of which he has declinedWe ask that he allows Protect America to assist with any further
concerns

Protect America,
Inchas received the response submitted by Mr***Upon further review
of the initial sales call, Mr*** asked what happens if he gets the
equipment and it does not work in their homeThe sales rep stated that there
would be a $restocking fee withheld for any reason Mr*** had to
cancel

Protect America has received the rejected response submitted by Mr*** ***We received his day written notice in March and the account was cancelled effective April As a one time courtesy to him, we waived the final month balance dueWe ask that he allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because: Mr*** has not contacted me and I have been able to get in contact with himHe does not answer his phone and the phone will not take a messageProtect America was to contact him alsoThere has been no solution to the issue
Regards,
*** ***