PADEN'S LAWN SERVICE

Complaint: ***
I am rejecting this response because: I am rejecting this response because: there was no solution offer to resolve the complaint after I sent emails to address the problems
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***We are in the process of reaching out to her to resolve her concerns

Complaint:
I am rejecting this response because:They answer half truthsEven under their confessed fact that the monitoring equipment failed miserably with nobody at home, for hours until it meltdown, means that they do not had, have nor will have a monitoring device, so their bills are false, they are pretending to collect money for a service inexistent, The service is monitoring, so with no monitoring, no servicePeriodAnd I paid with the credit card their bill, when they continued unashamedly pretending to continue milking my card, I had to stopped the paymentsThese are the best example on how not to deal with your customers.After years of a service for which I paid even when the many components began to fail, one by one, they pretend to have their customers locked and the payments going for nothing, just because an old contract, that by the way was overdue for more than a yearTheir lack of care made the equipments to fail and their business with itI am sending a coopy to the Federal Trade Clmmission because there have to be a government punishment for their harassmentthey called dozens of times to my cell phone and my wife's with threats of legal action, when they are doing something illegal: to summit fabe bills for a non existent monitoring service with a non existent device for monitoringMay be it is a criminal offense
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The person I spoke with promised to send a release from the contract, but I don't even know who I spoke with and I got no email acknowledgement of the promise that was made. I
am afraid that "Protect America" has been gaming (deceiving) the Revdex.com and its customers by pretending to resolve issues, having these complaints designated "resolved" for Revdex.com record-keeping and leaving the customer with nothing but an inability to file with the Revdex.com for the same unresolved complaintI hope I can trust the Revdex.com to act with integrity in my cause because as a former journalist I am prepared to blog and publish far and wide to obtain justice in this case. My phone number as your records show is ###-###-#### if it would be helpful to speak with me directly about any of thisIf the company "Protect America" is unwilling to offer me a solution based on this complaint which I wrote comprehensively, then I should have no further liability to them; no future claims against me should have any standing under the law when I have tried honestly and forthrightly to resolve this issue once and for allI appreciate the promise of the Revdex.com to help because short of hiring legal counsel at this point I have received no relief anywhere elseAs I said in my complaint, I am mentally disabled with a severe case of bipolar disorder and living with all this stress is killing me. Thanks for helping me
Regards,
*** ***

Protect America has received the complaint submitted by the Revdex.com on behalf of *** ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that a cancellation request has not been submittedPer the terms
and conditions on the agreement a day written notice is requiredShe was advised on 2/23/on how to cancel her security serviceAt this time her request will not be grantedIf she has any further questions or concerns please contact us at 1-***-***-***Sincerely, Customer Protection Department

Protect America has received the rejected response submitted by Ms***Enclosed is a copy of the Agreement that she provided her verbal and electronic consent to on January 03, We ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:That is incorrect they shipped the equipment to a Florida address, it was a townhome I use to own which I sold and they clearly knew. They wanted me to pay for the equipment and pay the remaining of the contract which I refused since they were charging me for almost a year for a service they did not provide. This Company should be out of business or someone should start a class act lawsuit against them. I read all the reviews on the Revdex.com website and they do the same to every customer who wants to cancel their contract. Bottom line they did not keep their end of the contract, the equitment was returned to them and no one ever questioned why was the equipment returned to them. The customer representative called me a thief stating I had their equipment and I wanted to keep it.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have proof that we faxed the notification on October 3. I have provided a copy of the fax and the confirmation that the transmission went through with my email of NOVreferred to above. They are liers and theives and will not get away with stealing money from my credit card
I will provide this proof in a court of law as well
Regards,
*** ***

Protect America, Inchas reached a resolution with Mr*** and has been accepted

In reviewing the rejected response submitted on behalf of Ms*** we have determined that no offer was made to cover the past due balance on her accountIn a previous encounter, Ms*** called to update her address and advised that she would contact us once settled into her new homeWe never received her call until months laterProtect America made several attempts to reach Ms*** and were unsuccessfulOnce her account was turned over to collections Ms*** was responsible for contacting the collection company directlyAt this time her account is disconnected therefore Mrs*** and Protect America does not have any further obligations to one anotherWe ask that if she has any additional questions or concerns to please contact Hillcrest-Davidson & Associates at ***-***-9*** Sincerely, Customer Protection Department

Protect America, Inchas received the complaint submitted by Mr***. Upon review, it is outline in the signed contract that the customer is liable for monthly service fees whether the equipment is on line with the monitoring facility or not, as the equipment still provides valueThe
agreement also outlines that the customer agrees to test the equipment monthly to ensure that it is functioning properlyDue to the nature of the complaint, there will be an investigation done to determine if any further accommodations can be madeAttached is a copy of the signed agreement

Protect America has received the complaint submitted by Ms*** ***We have reached out to her and we are currently working on resolving her concerns

Complaint: ***
I am rejecting this response because:I consider my account CLOSED effective the end of my year contract I will not pay more for a service I am not and have not used since June
Regards,
*** ***

Protect America has received the rejected response submitted by Ms*** *** At this time, she would need to contact *** *** at phone number: *** *** for further inquiries

Our Customer Protection department has reached out to the customer and where able to discuss the issue at handThere is a follow up call that is scheduled with a highly skilled technical team member, that will be ensuring the system is functioning properly and effectively with the customerThis
solution has been accepted to allow Protect America, Incto provide assistance with the matter on June 22,

After further review Protect America, Inchas explained to Mr*** the security account is set to cancel on November 30, There has been a credit applied to the account and we have ensured that he will no further obligations

Complaint: ***
I am rejecting this response because:
In paragraph C of the contract it states clearly, that they have already charged me for the first and last month's service, and I quote from their contract which says: "First and last month's monitoring fees payment will be debited at the time the system is shipped to customer." They have already charged me for the last month's monitoring service at the time the system was purchased, therefore to come back again and charge me again when they have already done so at the beginning is deceptive, and I will not pay. And by the way, I have paid for the last month's service which was August at the beginning of August, for they always charge in advance, and I have interrupted their services at the end of August on August 31th, before the next billing cycle would start on September the 1st. What they need to do is use the last payment which they charged me at the beginning for the month of September, if they say that I am responsible to give a days notice of cancelationAlso when I called in on August the 24th I spoke to a representative from their company by the name of "***" and I asked him clearly and I quote "So does that mean that I can cancel my account with no penalty whatsoever?" His response to me was "Yes that is correct." I have taken a picture of the conversation on my iPhone to prove that the conversation took place. The date of the conversation was on August the and the time was 16:p.m.
Regards,
*** ***

Protect America has received the rejection submitted by Mrs***Due to the nature of the complaint, an investigation will be run to determine if any further accommodations can be madeWe've attached a copy of the agreement

Complaint: ***
I am rejecting this response because: Thank you, but I will take the matter on from here. One of the people reviewing the tape admitted that the sales rep said that I could downgrade the camera, not within days. This is a company that has deplorable business practices. It is not about the camera anymore, and every person I spoke to said something different. They say one thing to get your business and then bring up a contract that is not handed or mailed to you I am not the first, nor will I be the last to complain about this company business practices. They do what they do because no one stands up to them and demand that they change their actions. Not allowing you to stop withdrawals from your account should be against some law . Whatever happen to a person not being satisfy and wanting to change crappy equipment or downgrade equipment that never worked, and you decided that you no longer want it. The last I checked this is still America and I should have rights. The only reason a company like Protec America exist is because they unfortunately did some homework and realized that they can treat individuals like st. The woman said and I quote "he said it , I do not no why he said it but it does not matter." Thank you for your time, there is no need to reply, I will take this matter to the hilt
Regards,
*** ***

Complaint: ***
I am rejecting this response because I requested on 1/and 1/24, which is less than days after the business has shipped my key fob (shipped 1/12)
Regards,
*** ***