PADEN'S LAWN SERVICE

Complaint: ***
I am rejecting this response because: Business still has not contacted & supposedly mistakenly sent me incorrect equipment
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I called the company and canceled my account after my year contract expired. They told me I needed to sign contact and pay an extra days which I did but they never mailed my a contract to sign after calling times for months in a row. It is documented in their system that I called and requested a contract to sign but was never mailed out. The customer service verified it is documented in their system but they will not mail me a contract to sign to cancel so they keep billing me month after month
Regards,
*** ***

Protect America has received the rejected offer submitted by Mr*** *** Mr*** states that he never received notification of the unsuccessful transfer of the account to the potential new ownerWe sent emails notifying him of this on 07/28/We encourage Mr*** to contact Customer service at *** *** to discuss other options for his account

Protect America, Inchas contacted Ms*** in this regard to try and reach an amicable resolution

Complaint: ***
I am rejecting this response for a couple of reasonsFirst, this response does not account for the May charges if you assume they received the equipment on April The April date is contrary to a customer service rep telling me they did not receive the equipment until MaySecond, since they sent me equipment after I returned everything it would have been impossible for me to have sent ALL equipment back within the allotted time frame from the original cancellation date of March 16.Third, I do not know what Protect America's policy is regarding replying to email, but they did not respond to any emails I sent concerning the account (attached)The email address was provided in their emails to me regarding the cancellation as an appropriate method of contact for questions or inquiries regarding the accountNot responding to my emails significantly delayed the return of the unwanted second shipment of equipment.And last, the email I received from them states the final cancellation date of March It does not state that I breached any agreement with them regarding late equipment or any other issueFor the above reasons I believe I am owed a refund of all charges less the $restocking fee per the original cancellation agreement
Regards,
*** ***

Protect America has received the complaint submitted by the Revdex.com on behalf of *** ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that a cancellation request has not been submittedPer the terms
and conditions on the agreement a day written notice is requiredShe was advised on 2/23/on how to cancel her security serviceAt this time her request will not be grantedIf she has any further questions or concerns please contact us at 1-***-***-***Sincerely, Customer Protection Department

Complaint: ***
I am rejecting this response because: All this was after the factThe letter was done after a whole year passed, otherwise we still couldn't cancelWe never even seen a copy of the contract until they told us its in the contract and we said we never received any contract, so thats how we got the contractThis was canceled a year ago, before they covered their butsThey have it on a telephone recording that we canceled And they told us we had to wait two months for the contract to be overSo we did and Febwe were signed up with a new companyThey never made us aware that we had to write a letter to cancel, or that its the proper way on the contractThey understood on the phone that we were done by FebOtherwise why would we sign up with a new company and pay for two alarm systems for a whole yearWhen all the equipment was taken out we even called to ask them do they want us to send it back to them, and they said noThey have these calls on recording, because they found them and played it back to me, so they know this is trueI have no reason to lie, but when a company that we were paying since treats us like this, and plays dumb to all this, they are not a good companyAnd thats one reason why we leftEvery time we called they never knew anything, we had to explain over and over again They should have made us aware the first time when we canceled and told us we had to wait two months for the contract was up, and we said yes we wouldThey should have said the proper way to cancel isand never a word, so this is their mistake, and because of them we lose that money that we work hard for, for a whole year and we are supposed to forget about it, because they say soNo, we can't !!!!!!
Regards,
*** ***

Protect America has received the complaint submitted by Mr***Upon review, we've previously offered to assist Mr*** with troubleshooting his alarm issues but he declinedThe account has since been disconnected and turned over to Hillcrest Davidson for non paymentMr*** can contact
them at ###-###-#### to resolve the matter

Complaint: ***
I am rejecting this response because:yes I received the first link to cancel as I stated in my original complaint I was in the middle of a move and yes was unable to complete in the time provided Calling customer service is in extreme pain as the first time I called I waited on hold for minutes to an hourI tried to call again but the wait time was too longTherefore I did reach out via online chat that is also correct I requested another link which was never sentI would like to see proof of where that link was sent to meBecause there is no email sent with a link for cancellation therefore I was charged again on August 1st That is now two months of $of my money that has been taken because this company refuses to cancel my account via verbal request written request time after timeWaiting an hour on hold is ridiculous when I have requested cancellation of my account and to have all of my bank records removed from the account more than once Why should I waste anymore of my time why can the company not simply cancel my account I'm under the impression they want to keep taking my moneyAs I requested before I want this account canceled now and I want my money refunded for August and I'm assuming I'm going to get charged again for September because you refuse to cancel my account This is poor customer service I've never had anything like this before with any other companySend me the link to the email provided on my account if you refused to cancel now I will do what needs to be done on the link but I want refunded for August and I do not want to be charge for September When this complaint was first filed I requested not to be charged in August yet I was still chargedThis is beyond ridiculous what else do you need to know and hear that I want to cancel my accountI requested the link via online chat it was never received and now we are mid August and still my account is active I do not even live there anymore and use the productsPlease cancel my account immediatelyI do not feel I need to waste any of my time calling customer service again waiting on holdSend the link to my email address on file if that's what needs to be done refund me for August do not charge me for September If I am charge for September I'm requesting a refund for that as well As stated in the first email there is a balance of $I believe the July charge should account for that since I requested in June to have my account canceledI want to know that I am going to be refunded for August and not charged in September before anything else happens.
Regards,
*** ***

Protect America has received the rejected response submitted by Ms***Enclosed is a copy of the Agreement that she provided her verbal and electronic consent to on January 03, We ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because: Thank you, but I will take the matter on from here. One of the people reviewing the tape admitted that the sales rep said that I could downgrade the camera, not within days. This is a company that has deplorable business practices. It is not about the camera anymore, and every person I spoke to said something different. They say one thing to get your business and then bring up a contract that is not handed or mailed to you I am not the first, nor will I be the last to complain about this company business practices. They do what they do because no one stands up to them and demand that they change their actions. Not allowing you to stop withdrawals from your account should be against some law . Whatever happen to a person not being satisfy and wanting to change crappy equipment or downgrade equipment that never worked, and you decided that you no longer want it. The last I checked this is still America and I should have rights. The only reason a company like Protec America exist is because they unfortunately did some homework and realized that they can treat individuals like st. The woman said and I quote "he said it , I do not no why he said it but it does not matter." Thank you for your time, there is no need to reply, I will take this matter to the hilt
Regards,
*** ***

Protect America has received the rejection submitted by Mrs***Due to the nature of the complaint, an investigation will be run to determine if any further accommodations can be madeWe've attached a copy of the agreement

Complaint: ***
I am rejecting this response because:
In paragraph C of the contract it states clearly, that they have already charged me for the first and last month's service, and I quote from their contract which says: "First and last month's monitoring fees payment will be debited at the time the system is shipped to customer." They have already charged me for the last month's monitoring service at the time the system was purchased, therefore to come back again and charge me again when they have already done so at the beginning is deceptive, and I will not pay. And by the way, I have paid for the last month's service which was August at the beginning of August, for they always charge in advance, and I have interrupted their services at the end of August on August 31th, before the next billing cycle would start on September the 1st. What they need to do is use the last payment which they charged me at the beginning for the month of September, if they say that I am responsible to give a days notice of cancelationAlso when I called in on August the 24th I spoke to a representative from their company by the name of "***" and I asked him clearly and I quote "So does that mean that I can cancel my account with no penalty whatsoever?" His response to me was "Yes that is correct." I have taken a picture of the conversation on my iPhone to prove that the conversation took place. The date of the conversation was on August the and the time was 16:p.m.
Regards,
*** ***

Complaint: ***
I am rejecting this response because I requested on 1/and 1/24, which is less than days after the business has shipped my key fob (shipped 1/12)
Regards,
*** ***

After further review Protect America, Inchas explained to Mr*** the security account is set to cancel on November 30, There has been a credit applied to the account and we have ensured that he will no further obligations

Protect America has received the complaint submitted by Ms*** ***We have reached out to her and we are currently working on resolving her concerns

Protect America, Inchas received the complaint submitted by Mr***. Upon review, it is outline in the signed contract that the customer is liable for monthly service fees whether the equipment is on line with the monitoring facility or not, as the equipment still provides valueThe
agreement also outlines that the customer agrees to test the equipment monthly to ensure that it is functioning properlyDue to the nature of the complaint, there will be an investigation done to determine if any further accommodations can be madeAttached is a copy of the signed agreement

Protect America, Inchas reviewed the security account pertaining to Mr***. We were unable to locate any records of an email being sent prior to October 22, requesting to cancel services. If this documentation can be provided then we would be more than happy to review
further. At this current time Mr***'s security account has been set to cancel for November 30, This documentation has been provided via email from our cancellation department on October 21,

Our Customer Protection department has reached out to the customer and where able to discuss the issue at handThere is a follow up call that is scheduled with a highly skilled technical team member, that will be ensuring the system is functioning properly and effectively with the customerThis
solution has been accepted to allow Protect America, Incto provide assistance with the matter on June 22,

Complaint: ***
I am rejecting this response because: Protect America has made claims of a verbal agreement that they could not produce and an electronic agreement that I have disputed to no avail In my attempts to resolve the matter with Protect America, I provided a check with a " Balance Paid In Full" statement that was accepted and cashed by the organization.
Regards,
*** ***