PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Ms*** ***As per Protect America's contract terms and conditions, a day written notice is required to process cancellation of the accountThis information was provided to her on the initial sales call dated February 01,
and was recapitulated to her on January 23, We received her day written cancellation notice and processed the cancellation of the account accordinglyWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:You have called me only twice in the last month, and both time I was at work and I requested that that person call me back @ 3:PST and I would be home to go over the problems with them. And both time I wait till 8:and went to bed. You people are not trying, as you say you are. Your manager sure don't care. They go hone right on time and care less about keeping me as a happy customer, cause right now all I'm doing is getting more upset. I've had one more sensor lie to me tonight, said my front door was open and I just shut it. East front window fail almost to time a day, and you should know that unless someone else sends me e-mails. Yes I do keep checking it. It has not prove my faith in it wrong yet. Its a cheep system and not worth the money. I know if I call you I get the run up and down the stairs and open and close enter codes. I do all the work while computer jock sits in his chair having coffee and what ever in a air condition office I have left you message to call back and you do but I'm nowhere close to the system to be your runner. I tell you when I can be to talk to that person again and no call. And you are making every effort to fix this, like "NOT" in the least. Sorry I'm not a pro at computers stuff so I tried to give you the failure that I did keep track of. Not all of them but some. Its a system you can't trust to leave your house and property too. And don't say you trying when your calling me at noon or so my time and I work during the day, so I can't be your runner if I'm not at home. I don't want to talk to a tech that don't know crap and get passed around and have to go through it all over again, which by the way has happened I'm no spring chicken at 66. By the way my work hours are 06:to 14:PST. With drive time or traffic I'm home by 15:or a little before mostly.
Regards,
*** *** Protect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 9)
Date of Occurrence: Sat, Aug 18:00:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 9)
Event: Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Sat, Aug 18:00:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
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Protect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Tue, Aug 17:10:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
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Protect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Sun, Aug 07:00:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
PowProtect America, Inc
Event: Protect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Mon, Aug 18:00:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
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Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Tue, Aug 18:00:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
Powered By Securenet
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Protect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Sat, Aug 23:32:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
Powered By SecurenetProtect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 9)
Date of Occurrence: Sat, Aug 01:02:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 9)
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Protect America, Inc.Event: Sensor Failure Alert: Sensor (Sensor
8)Date of Occurrence: Wed, Aug 17:58:Pacific Daylight
TimeComments: Sensor Failure Alert: Sensor (Sensor 8)Powered By
SecurenetProtect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Tue, Aug 20:20:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
Powered By SecurenetProtect America, Inc.Event: Sensor Failure Alert: Sensor (Sensor
8)Date of Occurrence: Fri, Aug 23:00:Pacific Daylight
TimeComments: Sensor Failure Alert: Sensor (Sensor 8)Powered By
SecurenetProtect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Thu, Aug 17:20:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
Powered By Securenet
Protect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Tue, Aug 17:10:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
Powered By Securenet
Protect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Fri, Jul 18:00:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
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Protect America, Inchas received the rejection submitted by Mrs***Ms*** has been contacted by our Customer Protection department with the results of their investigationWe've since had the opportunity to assist with getting the system to 100%We ask that Mrs*** continue to allow Protect America to assist

Complaint: ***
I am rejecting this response because: Company STILL has not reached out to me concerning my issues They're giving a general form of response with there number & extension to reference but I think its better business taste for them to contact the consumer to see what the issue(s) are.At this rate the only viable solution would be an apology & for them to lower my monthly rate, & this should be done by them calling me directly
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Thank you Revdex.com for your helpIt took you to get Protect America to acknowledge that we are cancelled from their serviceThey never gave us any indication by email, phone or mail that the service was cancelledThank you againI am not totally satisfied with their response since they have known for more than a year of our intention to cancel serviceThey never informed us in any of our phone conversations of a three year contract that would not be matured until June of They never gave us cancel instructions must be in writing even though they knew our wishes in Dec, Every phone call just ended in hostile feelings with nothing ever resolvedWe had to cancel the credit card completely to get them from withdrawing money for services they never renderedIt's a shame that companies won't honor the wishes of customers when a customer makes it quite clear of an intention to cancel service and they ignore the request and give no proper way of ending serviceWe again thank you again Revdex.com for helping in ending this horrible experience Protect America put us throughTheir customer service is awful and they seem to prey on elderly people with no regard for our feelings or wishesBuyer beware for sureWe are number to complain about this company
Regards,
*** ***

We have received the rejected response and would like to reiterate that Mr*** never contacted our office to report any issues or concerns with his alarm system or the service providedWe would like to stress that if the alarm is disarmed within the time required (seconds for burglary, no delay for panics) the monitoring station will not call the customer nor dispatch the authorities because this could result in alarm finesMr*** never brought it to our attention that he was dissatisfied with his product and services renderedAs a valued customer of Protect America, we would like to extend the offer to test his alarm system and work with him regarding the current balanceWe ask that Mr*** please contact our office to come to an amicable resolution regarding his account. Best Regards,Customer Protection

Protect America has received the complaint submitted by Mrs***We've had the opportunity to speak with Mr*** and are working to come to a resolutionWe ask that Mrand Mrs*** continue to allow Protect America to assist with any concerns

We have received the rejected response from Ms*** *** and have made several attempts in reaching her to address her concerns but have been unsuccessfulAt this time we ask that she call our office at ***-***-***, to allow us the opportunity to reach a resolution Sincerely, Customer Protection Department

Protect America has received the complaint submitted by Mr***Our records indicate that we've had the opportunity to speak with Mr*** and reach a resolutionWe've accepted this Revdex.com complaint as the written cancellation requestThe account is being processed for cancellationWe ask
that Mr*** allow Protect America to assist with any further concerns

Our records show that we resolved Mr*** complaint through legal representation on October 19, His accounts cancelled on October 19, with a zero balance and no further obligations to Protect America

Complaint: ***
I am rejecting this response because:Protect America keeps telling me that I was "well advised" of the terms of their lopsided contract that was clearly in their favor and not mine.If I felt that I was well advised, then I wouldn't have a case open with the Revdex.com I continue to reject your response because I, in fact, was not well advised Also because your contract is extremely lopsided in Protect America's favor (Let's also note that it took me several attempts contacting you to finally get a copy of the contract.) If you want to be a "Better Business", then don't sign up customers to guarantee you $for only a tiny discount on Protect America's part with no new equipment Negotiate with me on the fee or I will keep rejecting your response
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***We reviewed the account and callsWe processed the cancellation of the account accordinglyHer request for a refund has been processedWe ask that she allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by the Revdex.com on behalf of *** ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing his account we have found that his account has been cancelledIf he has any further questions
or concerns please contact us at 1-***-***-***Sincerely, Customer Protection Department

Protect America has received the complaint submitted by Mr***Upon review, our records do not indicate a verbal request to cancel in NovemberWhile we do sympathize with Mr***, it is outlined in the agreement that Protect America requires a day written notice prior to any term
in order to cancel servicesWe are able to accept this Revdex.com complaint as Mr***'s written request for cancellationThe account is set to cancel on April 30, Attached is a copy of the agreement

Protect America has received the complaint submitted by Ms*** ***We received her day written notice on February 16, and processed the cancellation of the account accordinglyWe ask that she allows Protect America to assist with any further inquiries

Protect America has received the complaint submitted by Ms*** ***We were able to reach out to her and resolve her concerns

After reviewing the account and calls between Mr*** and Protect America, our records show that our cancellation team had the opportunity address his request and explain the cancellation policy and procedureWe have attached a copy of Mr*** renewal agreement signed on 1/29/At this time we have done everything in our power to reach an amicable resolution with Mr*** but have been unsuccessful. Sincerely,Customer Protection Department

Complaint: ***
I am rejecting this response because this company states I replied verbally to accepting a contractI fulfilled this month obligationI contacted your company several times and provided a "verbal cancellation." I even asked for an email contract form to cancelI did not get it sent for months.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This is the third controller that has been sentAgain many hours on the phone to help resolveHow long does a business have to resolve my complaintThis is getting rediculous and time consuming for a customerThey have spent more money trying to correct these issues then the contract will get them in return, not counting my many, many hours on the phone
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** ***We appreciate the opportunity to resolve his concerns and provide the best possible solutionAs per Protect America's Monitoring Agreement terms and conditions, we require a 30-day written notice to process cancellation of
the accountOn March 15, Mr*** spoke to Cancellation department manager who explained to him in detail the cancellation processMr*** acknowledged receipt of the informationA written notice via email or letter was never received from Mr***In August 2017, Mr*** submitted a complaint through the Attorney General's officeAs a courtesy to him, we used the complaint as the 30-day written notice and processed the cancellation of the account accordinglyAt this time there is no refund dueWe ask that he allows Protect America to assist with any further concerns