PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by the Revdex.com on behalf of *** ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that she submitted written request to cancel on 12/27/Per the terms
and conditions, a day written notice is required. Her account has been cancelled at this timeAny payments due until the end date of the agreement will remainWe ask that she call our office at ***-***-*** if she has any other concerns. Sincerely,Customer Protection Department

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
They don't have to "honor" anything! I want an acknowledgment from them that they were
wrong in the first place to build the fraudulentlyAnd frankly I'd like an apology as wellIn addition, it's Mr***, not Mr***

Protect America has received the complaint submitted by Ms*** ***We have reviewed the account and callsWe processed cancellation of the account accordinglyWe submitted a refund for the amount of $to her credit card on file effective September We have processed another refund
request for the amount of $We ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:Protect America has never once reached out to me about my serviceThe only time I'm contacted is if I forget to pay the bill or if I call themThe solutions they gave me is to either keep paying or transfer the service to someone else who will keep payingEvery contract should have a way to be terminatedI'm am willing to pay a fee to terminate my contract and relationship with protect americaThank you
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am at home they can call me at any time. The agent that first talked to me said a customer support agent would be in contact with me within hours of my first call to work out a solution. They did not call then nor have they called sinceI asked them to explain the charges and the first agent could not explain to me why the large cancelation fee. Which was the full amount remaining nor could they explain why their first agent said the cancelation charges would be minimal. Like I said previously I would not have changed from ADT to Protect America if they were going to charge me for early termination
Regards,
*** ***

We have received the rejected response filed by Ms*** and with regard to calls between Protect America and Ms***; she called on several occasions requesting to cancel due to her equipment not functioning properly Ms*** refused all offers to assist in troubleshooting her alarm system and only wanted to cancelMs***’s account is eligible for cancellation on 3/4/At this time we are unable to reach a resolution with Ms***

Complaint* ***
I am rejecting this response because: I do not agree with any of this and will not use protect America in the future as previously stated.
Regards,
*** ***

Protect America has received the rejected response submitted by *** *** We are unable to resolve billing issues with *** ** and *** ***He will need to contact these companies directly

Protect America has received the rejected response submitted by Mr*** ***. The account has been cancelled accordingly and the balance on the account stands as isWe advise Mr*** to contact Customer Service at *** *** to assist with further concerns

Complaint: ***
I am rejecting this response because:I am not going to be held hostage I was lied to over and over. I was never offered to return the equipment! I have a witness towards this as well. I am not going to go back in forth. To resolve this issue I will return the equipment and call it a wash. I have over invested in to fraud this is ludicrous.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Protect America did not offer a solution to resolve my issue, the customer service representative that I spoke with hung up on meI called back to speak with her and got no call back to this day! I have no desire to do business with a company that has no respect for it's customers!
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** ***We appreciate the opportunity to resolve his concerns and provide the best possible solutionAs per Protect America's Monitoring Agreement terms and conditions, we require a 30-day written notice to process cancellation of the
accountThis information was provided to him when he initially set up the account on July 16, Enclosed is a copy of the Monitoring Agreement for his reviewOn the following recorded calls dated November 01, and November 30, 2017, Mr*** spoke to representatives who explained to him in detail the cancellation processMr*** acknowledged receipt of the informationA written notice via email or letter was never received from Mr***. In order for the account to be cancelled, Mr*** needs to sign the link that was emailed to him otherwise the account will remain activeWe ask that he allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because: they never offered a resolution as they stated. They only tried to continue us as consumers and sell us more equipment. We called as they requested, to give them one final chance, as we have already sent a complaint to the Attorney Generals office on the same day as we opened this complaint with Revdex.com. We called waited on hold mins., had to explain the entire situation once again, placed on hold mins and then transferred to *** *** a "supervisior". She tried repeatedly to get us to remain customers, buy more equipment etc. We politely stated " at what point to you not understand, we are done and have turned this over to Revdex.com and the attorney general office." She placed us on hold again and finally came back and stated she would split the balance of the "assumed" contract with us and the contract would be closed, no reports to credit bureau and we would never hear from them again We agreed to those terms. She said she would send us an email for us to sign and credit card payment within hours. We received the email within hours but to our annoyance they added another months bill to it so the price was now $ 262.10. Rather than fight them further we decided to pay that amount, BUT we called the credit card company and warned them of the transaction and that it was the ONLY one that should ever come in. The case is documented so if Protect America or any subsidiary try to place further charges we WILL be able to file FRAUD charges against them. We do not trust Protect America and do not want the Revdex.com to close this file for days more days from now, In order to be sure that Protect America has cancelled our business relationship with them permanently., as they have demonstrated inappropriate business attitudes
Regards,
*** ***

Complaint: ***
I am rejecting this response because:They is no way that you take days to "ensure that we are able to properly disconnect the service not only internally with Protect America, Incbut, also with the monitoring station as well. This is the reason for the request to pay the month of July"I will take my complain to a lawyer and you will be hearing from them from now on
Regards,
*** ***

Protect America has received the complaint submitted by the Revdex.com on behalf of *** ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that her request to cancel service was after the days allowedPer
our agreement, customers can cancel by returning all of the equipment within days of the shipping dateAt this time her request will not be grantedIf she has any further questions or concerns please contact us at 1-***-***-***Sincerely, Customer Protection Department

Protect America has received the complaint submitted by the Revdex.com on behalf of *** ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that the balance to pay off the account through the end of the agreement
is $703.43. The proposed “End of Agreement date will be 3/31/With the agreement automated draft is required for payment for your servicesWe ask that she reach out to us directly if she has any additional questions or concerns at 1-***-***-***Sincerely, Customer Protection Department

Protect America, Inchas received the feedback submitted by Ms***After review, there is a contract that states the service will be supplied for monthsThere is also information there stating that the written notice of cancellation that we require is a day noticeSince we received
the notice in November, the account is set to cancel on December 31, There will be no more charges applied to the accountAttached is a copy of the signed agreement

We have received the complaint filed by Mr***As per Protect America cancellation policy, we require a day written notice and we explained this to Mr***We also explained he would need to sign the cancel link and return it to us. On 9/27/17, we emailed the cancel link to Mr
*** but it was not signed and returned to us therefore his account continuedOn 12/11/17, Mr*** contacted our office regarding the invoice he received and we sent the cancel link to the email address he providedWe also waived the final balance on the accountIf Mr*** has any additional questions or concerns, please contact us at *** ***-*** Regards, Customer Protection

Complaint: ***
I am rejecting this response because: I was under pressure to sign pages of small fine print writing over the phone with a salesperson running quickly through it in minutes by saying "clicking here" and skipping over many pages to click again for signatures. It's absolutely NOT possible to read pages of fine small print with someone on the phone asking you to click for signatures. I never got a copy of the signed agreement until 03/09/after expressing how unhappy I was with the equipment and how hard it was to access customer service to return the equipment and complaining that I never received a signed agreement. I was preparing to return the equipment. It took me days to get anyone on the phone to complain about the equipment and customer service. In finally reading part of the agreement after I received it on 03/09/16, it states that the restocking fee would not be assessed if equipment is returned within days following the signing of the agreement. How is this even possible when I signed the agreement on 02/26/and I didn't even receive the equipment by mail until 03/02/and they've told me that it takes up to business days to receive the equipment. It's absolutely unethical business practice and taking advantage of people.
Regards,
*** ***

Yes we have information showing that the equipment was delivered to the consumer’s addressThe FedEx tracking number is: *** We advised the customer that if the package is lost, they need to make a claim with FedEx and submit the claim information to usWe also did send them an email link that they needed to sign in order to have the account cancelled once they submitted the claim information back to usAt this time, we have not received the claim information nor have they signed the link