PADEN'S LAWN SERVICE

Complaint: ***
I am rejecting this response because they originally responded in December that my refund would be forthcoming no later than January 7, 2018. It is now n\more than two weeks later. I will not consider their word to be of value until I see the refund in my checking account or a check is mailed to my home
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am at home they can call me at any time. The agent that first talked to me said a customer support agent would be in contact with me within hours of my first call to work out a solution. They did not call then nor have they called sinceI asked them to explain the charges and the first agent could not explain to me why the large cancelation fee. Which was the full amount remaining nor could they explain why their first agent said the cancelation charges would be minimal. Like I said previously I would not have changed from ADT to Protect America if they were going to charge me for early termination
Regards,
*** ***

We have received the rejected response filed by Ms*** and with regard to calls between Protect America and Ms***; she called on several occasions requesting to cancel due to her equipment not functioning properly Ms*** refused all offers to assist in troubleshooting her alarm system and only wanted to cancelMs***’s account is eligible for cancellation on 3/4/At this time we are unable to reach a resolution with Ms***

Complaint* ***
I am rejecting this response because: I do not agree with any of this and will not use protect America in the future as previously stated.
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***A review was done on the account and the callsIt was determined that the sales representative recapitulated the correct terms and conditions of the agreement with her on the initial sales call dated November 18, We
contacted Ms*** to address her issueAs a result, we offered her additional equipment at no extra costWe encourage Ms*** to contact us *** *** if she needs further assistance

Complaint: ***
I am rejecting this response because: Protect America has provided no service to meI paid for installatation but the system was not installed or activated but PA continued to charge me a fee why? I will end the contract at the end of the termPlease find out the date of my contract and let me know in writing
Regards,
*** ***

Protect America, Inchas received the complaint filed by Mr***In reviewing his account we’ve found that we received Mr***’s equipment on 7/1/Mr***’s account was cancelled on 8/7/and with further review we are refunding the months paid

Complaint: ***
I am rejecting this response because: I was under pressure to sign pages of small fine print writing over the phone with a salesperson running quickly through it in minutes by saying "clicking here" and skipping over many pages to click again for signatures. It's absolutely NOT possible to read pages of fine small print with someone on the phone asking you to click for signatures. I never got a copy of the signed agreement until 03/09/after expressing how unhappy I was with the equipment and how hard it was to access customer service to return the equipment and complaining that I never received a signed agreement. I was preparing to return the equipment. It took me days to get anyone on the phone to complain about the equipment and customer service. In finally reading part of the agreement after I received it on 03/09/16, it states that the restocking fee would not be assessed if equipment is returned within days following the signing of the agreement. How is this even possible when I signed the agreement on 02/26/and I didn't even receive the equipment by mail until 03/02/and they've told me that it takes up to business days to receive the equipment. It's absolutely unethical business practice and taking advantage of people.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:They is no way that you take days to "ensure that we are able to properly disconnect the service not only internally with Protect America, Incbut, also with the monitoring station as well. This is the reason for the request to pay the month of July"I will take my complain to a lawyer and you will be hearing from them from now on
Regards,
*** ***

Yes we have information showing that the equipment was delivered to the consumer’s addressThe FedEx tracking number is: *** We advised the customer that if the package is lost, they need to make a claim with FedEx and submit the claim information to usWe also did send them an email link that they needed to sign in order to have the account cancelled once they submitted the claim information back to usAt this time, we have not received the claim information nor have they signed the link

Complaint: ***
I am rejecting this response because:I am not going to be held hostage I was lied to over and over. I was never offered to return the equipment! I have a witness towards this as well. I am not going to go back in forth. To resolve this issue I will return the equipment and call it a wash. I have over invested in to fraud this is ludicrous.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: they never offered a resolution as they stated. They only tried to continue us as consumers and sell us more equipment. We called as they requested, to give them one final chance, as we have already sent a complaint to the Attorney Generals office on the same day as we opened this complaint with Revdex.com. We called waited on hold mins., had to explain the entire situation once again, placed on hold mins and then transferred to *** *** a "supervisior". She tried repeatedly to get us to remain customers, buy more equipment etc. We politely stated " at what point to you not understand, we are done and have turned this over to Revdex.com and the attorney general office." She placed us on hold again and finally came back and stated she would split the balance of the "assumed" contract with us and the contract would be closed, no reports to credit bureau and we would never hear from them again We agreed to those terms. She said she would send us an email for us to sign and credit card payment within hours. We received the email within hours but to our annoyance they added another months bill to it so the price was now $ 262.10. Rather than fight them further we decided to pay that amount, BUT we called the credit card company and warned them of the transaction and that it was the ONLY one that should ever come in. The case is documented so if Protect America or any subsidiary try to place further charges we WILL be able to file FRAUD charges against them. We do not trust Protect America and do not want the Revdex.com to close this file for days more days from now, In order to be sure that Protect America has cancelled our business relationship with them permanently., as they have demonstrated inappropriate business attitudes
Regards,
*** ***

Complaint: ***
I am rejecting this response because:You have called me only twice in the last month, and both time I was at work and I requested that that person call me back @ 3:PST and I would be home to go over the problems with them. And both time I wait till 8:and went to bed. You people are not trying, as you say you are. Your manager sure don't care. They go hone right on time and care less about keeping me as a happy customer, cause right now all I'm doing is getting more upset. I've had one more sensor lie to me tonight, said my front door was open and I just shut it. East front window fail almost to time a day, and you should know that unless someone else sends me e-mails. Yes I do keep checking it. It has not prove my faith in it wrong yet. Its a cheep system and not worth the money. I know if I call you I get the run up and down the stairs and open and close enter codes. I do all the work while computer jock sits in his chair having coffee and what ever in a air condition office I have left you message to call back and you do but I'm nowhere close to the system to be your runner. I tell you when I can be to talk to that person again and no call. And you are making every effort to fix this, like "NOT" in the least. Sorry I'm not a pro at computers stuff so I tried to give you the failure that I did keep track of. Not all of them but some. Its a system you can't trust to leave your house and property too. And don't say you trying when your calling me at noon or so my time and I work during the day, so I can't be your runner if I'm not at home. I don't want to talk to a tech that don't know crap and get passed around and have to go through it all over again, which by the way has happened I'm no spring chicken at 66. By the way my work hours are 06:to 14:PST. With drive time or traffic I'm home by 15:or a little before mostly.
Regards,
*** *** Protect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 9)
Date of Occurrence: Sat, Aug 18:00:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 9)
Event: Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Sat, Aug 18:00:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
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Protect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Tue, Aug 17:10:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
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Protect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Sun, Aug 07:00:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
PowProtect America, Inc
Event: Protect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Mon, Aug 18:00:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
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Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Tue, Aug 18:00:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
Powered By Securenet
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Protect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Sat, Aug 23:32:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
Powered By SecurenetProtect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 9)
Date of Occurrence: Sat, Aug 01:02:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 9)
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Protect America, Inc.Event: Sensor Failure Alert: Sensor (Sensor
8)Date of Occurrence: Wed, Aug 17:58:Pacific Daylight
TimeComments: Sensor Failure Alert: Sensor (Sensor 8)Powered By
SecurenetProtect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Tue, Aug 20:20:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
Powered By SecurenetProtect America, Inc.Event: Sensor Failure Alert: Sensor (Sensor
8)Date of Occurrence: Fri, Aug 23:00:Pacific Daylight
TimeComments: Sensor Failure Alert: Sensor (Sensor 8)Powered By
SecurenetProtect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Thu, Aug 17:20:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
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Protect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Tue, Aug 17:10:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
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Protect America, Inc
Event: Sensor Failure Alert: Sensor (Sensor 8)
Date of Occurrence: Fri, Jul 18:00:Pacific Daylight Time
Comments: Sensor Failure Alert: Sensor (Sensor 8)
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Protect America has received the complaint submitted by Ms*** ***As per Protect America's contract terms and conditions, a day written notice is required to process cancellation of the accountThis information was provided to her on the initial sales call dated February 01,
and was recapitulated to her on January 23, We received her day written cancellation notice and processed the cancellation of the account accordinglyWe ask that she allows Protect America to assist with any further concerns

Protect America, Inchas received the feedback submitted by Ms***After review, there is a contract that states the service will be supplied for monthsThere is also information there stating that the written notice of cancellation that we require is a day noticeSince we received
the notice in November, the account is set to cancel on December 31, There will be no more charges applied to the accountAttached is a copy of the signed agreement

Protect America has received the complaint submitted by the Revdex.com on behalf of *** ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that the balance to pay off the account through the end of the agreement
is $703.43. The proposed “End of Agreement date will be 3/31/With the agreement automated draft is required for payment for your servicesWe ask that she reach out to us directly if she has any additional questions or concerns at 1-***-***-***Sincerely, Customer Protection Department

Protect America has received the rejected response submitted by Mr*** ***. The account has been cancelled accordingly and the balance on the account stands as isWe advise Mr*** to contact Customer Service at *** *** to assist with further concerns

We have received the complaint filed by Mr***As per Protect America cancellation policy, we require a day written notice and we explained this to Mr***We also explained he would need to sign the cancel link and return it to us. On 9/27/17, we emailed the cancel link to Mr
*** but it was not signed and returned to us therefore his account continuedOn 12/11/17, Mr*** contacted our office regarding the invoice he received and we sent the cancel link to the email address he providedWe also waived the final balance on the accountIf Mr*** has any additional questions or concerns, please contact us at *** ***-*** Regards, Customer Protection

Protect America has received the complaint submitted by the Revdex.com on behalf of *** ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that her request to cancel service was after the days allowedPer
our agreement, customers can cancel by returning all of the equipment within days of the shipping dateAt this time her request will not be grantedIf she has any further questions or concerns please contact us at 1-***-***-***Sincerely, Customer Protection Department

Complaint: ***
I am rejecting this response because: Protect America did not offer a solution to resolve my issue, the customer service representative that I spoke with hung up on meI called back to speak with her and got no call back to this day! I have no desire to do business with a company that has no respect for it's customers!
Regards,
*** ***