PADEN'S LAWN SERVICE

Complaint: [redacted]
I am rejecting this response because: despite the fact that PAI could not continue to defend its proven failure to provide adequate service, it has the audacity to repeat its unreasonable expectation. A breach of contract is a failure to do what one has agreed to do in a contract.  The terms of the contract indicates that “PAI warrants to Customer that “Equipment” provided by PAI is suitable for originating signals to the Monitoring Facility and will be free of defects in materials and workmanship.”  The “Equipment” includes any supplemental products, and they are part of the service as described in the contract.  The sensor and the motion detector are among the essential parts of the alarm system.  So is the timing of the delivery of the replacement.  They are material elements of the contract.  Therefore, failure to replace the essential part in a timely manner alone defeated the performance of the alarm system and the very purpose of making the contract.  This is clear representation of a breach of contract. PAI’s statement:  “At this time we are unable to reach an amicable resolution,” suggests legal action.  The possibilities of the mishaps caused by employees and parts are mentioned in the contract but only for the purpose of PAI’s protection.  Whether its one-sided contract will be challenged in the court remains to be seen.  When signing a contract, both parties to the deal must be given something of value in order for the contract to be enforceable.  I have always fulfilled my obligations.  To my detriment, I had to deal with the non-functioning system, the break-in, the runaround, and the blatant denials.  My loss and damages are irretrievable and significant.  What value did PAI give me?  To avoid the appearance of a predatory business practice, PAI can immediately refund or rescind the contract in writing so neither party owes any obligation to the other. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. We reviewed the account and calls. We have reached out to him and we are attempting to resolve his issues. We ask that he allows Protect America to assist with any...

further concerns.

Protect America, Inc. has received the feedback submitted y Mr. [redacted]. Upon review, Protect America, Inc. has offered solutions that would remedy the problem, but they have been declined. An investigation will be done to determine if any further accommodations can be made.

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing her account we have found that the renewal was signed on 9/9/2014 for 36 months. The “End of...

Agreement Terms” was sent to her several times with no reply. Per the terms and conditions on the agreement a 30 day written notice is required. No refund is due at this time. If she has any further questions or concerns please contact us at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Protect America has received the complaint submitted by Ms. [redacted]. We appreciate the opportunity to address her concerns. As per Protect America’s Monitoring Agreement terms and conditions, Section 1 entails that customer may cancel the Agreement by returning all of the equipment outlined in...

the agreement within fifteen days (15) of the initial shipment date from PAI to Customer. We reviewed the account and calls. Enclosed is a copy of the Monitoring Agreement for her review. Ms. [redacted] was advised of the terms and conditions of the monitoring agreement when she initially set up the account on September 15, 2017 to which she provided her verbal and written consent. This information was recapitulated to her on October 03, 2017 when she called in regarding her bill. The representative also provided Ms. [redacted] the option to choose a different due date for her monthly bill to which she declined. We ask that she allows Protect America to assist with any further concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The correspondence from Revdex.com will serve as my 30 day cancellation. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
No matter what PA report  shows I wasn't hit panic button in error  (they might pull up our conversation  (complain ) I was in Florida  at that  time and after I came home we did the test  and it shows that panel was defective. I told them if anything happens again I'll cancel their service. Yes, they replaced old one,  but during replacing process, PA AGENT activate a panic  agent and while I was on the phone with him  I got  Sheriff by my door. Even though I told them in before if something happens again,  I gave them  another chance and didn't request cancellation. But it wasn't last issue, as I explained in previous letter,  after alarm we got Sheriff  3.5 hours after alarm was on!!! 3.5 hours! !!  I don't feel safe with this company! !!
Regards,
[redacted]

Pursuant to the complaint filed by Mr. [redacted] Protect America, Inc. has a commitment to its customers to resolve their concerns as they may arise. In reviewing Mr. [redacted] account we’ve found the he called to cancel his service on 12/2/16. At that time he stated his system has not worked for 4 months. The representative explained to Mr. [redacted] that he agreed to test the system monthly to assure it functioned properly. The representative also explained that the equipment is under warranty and by troubleshooting with one of our technician’s, we would be able to replace the equipment that is not working. Mr. [redacted] declined the offer.  Mr. [redacted] account is set to cancel January 31, 2017, per the 30 day cancel policy. The current balance of $147.80 is valid and we ask that he contact us at [redacted] ext. [redacted] with any additional questions or concerns.

Protect America have received the rejected response from Mr. [redacted].  At this time we ask that Mr. [redacted] contact our cancellation team for his cancel options.

Protect America has received the complaint submitted by Mr[redacted]. We appreciate the opportunity to address his concerns. We have reviewed the account and all the recorded calls. Mr. [redacted] set up the system in January 03, 2017. He explained to the sales representative that he will be possibly be moving into his new home sometime in June or July, but his insurance company required him to obtain an alarm system for the new home. The sales representative explained in detail the type of systems available and recommended the Cellular system. Mr. [redacted] selected the Cellular system option. Protect America's equipment is wireless and the cellular system does not use a modem as opposed to an internet based system which needs to be attached to a modem or a router. She also set the expectations regarding the monthly payment options available to him and provided a credit for the month of February as a courtesy to him due to his circumstances. Enclosed is a copy of his Monitoring Agreement for his review. The Agreement details the type of system he selected and shows a breakdown of the initial payment processed. The Agreement also outlines that Mr. [redacted] had 14 days from the initial shipment date to return the equipment and cancel the account. We offered Mr. [redacted] several options to assist him regarding the issue to which he has declined. The balance accrued on the account is valid. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing his account we have found that no cancellation request has been submitted. Per the terms and...

conditions on the agreement a 30 day written notice is required. At this time his request will not be granted. If he has any further questions or concerns please contact us at 1-[redacted]-951-[redacted]. Sincerely,Customer Protection Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have received the rejected response filed by Ms. [redacted] and found that we experienced a massive cellular outage that impacted not only Protect America customers but many other businesses and customers as well. We’ve also applied 1 free month to Ms. [redacted] for the inconvenience. At this time we are obligated to assure that Ms. [redacted]’s system is functioning properly. We ask that she contact Protect America at her earliest convenience to install and test her new equipment.

Protect America, Inc. has received the complaint filed by Mr. [redacted]. In reviewing his account we have offered to replace the standard sensors with sensors that will provide the strongest signal strength than his current sensors. We’ve also offered to reprogram the sensors and troubleshoot the...

entire system in an effort to find a resolution. As per Mr. [redacted]’s agreement, PAI replace all equipment that is not functioning properly.  At this time we ask Mr. [redacted] to contact our office to allow us the opportunity to reach a resolution.

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing her account we have found that she electronically signed the “Agreement” on 9/27/2017 for 36 months....

The sales representative went over the terms and conditions with her. At this time the desired settlement to end the agreement will not be granted. If she has any further questions or concerns please contact us at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Protect America has received the rejected response submitted by Ms. [redacted]. As previously, mentioned, Protect America would be happy to assist her further regarding her sensor issue. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the rejected offer submitted by Ms. [redacted]. Upon review of the account, it was determined that we tailored her alarm system, based on what she advised her needs were then. At the time of the initial system installation, she provided the reasons why she purchased the system. We reviewed with her every piece of equipment that she had purchased and educated her on each specific function of the equipment. She indicated that she understood the functions of the system. We offered her the opportunity to purchase additional equipment. She declined. We do encourage her to contact our Resolution Department to find out what additional discount offers we have available with regards to her account.

Complaint: [redacted] I am rejecting this response because: Based on your generic response, Protect America obviously does not take this situation nor their customer very seriously. Protect America has again and again failed to timely process the change of responsibility request or provide acceptable customer service. The transfer of responsibility was initiated near the end of November and it was not until January 20, 2017 when the transfer of responsibility was allegedly completed. Since the initial request for the change of responsibility, I have been blatantly lied to, misinformed, deceived, and harassed by Protect America. Regarding Protect America’s terms and conditions relating to change of responsibility, Protect America claims “it is required that an account has to have a clear balance before and throughout the process of transferring the account to another prospective new customer”. On two occasions, there was a clear balance on the account, which should have allowed the change of responsibility to be processed. The incompetence and negligence of Protect America to enter correct data into their database in order to process the change of responsibility was the reason for delay. Multiple times I had to provide the correct information for the prospective account holder and it had been entered incorrectly multiple times. With the data being entered incorrectly multiple times, it seems that it was done willfully to delay the change of responsibility. Per my attached billing statement from AT&T, over 3 hours have been spent on the phone or on hold with Protect America attempting to resolve this situation.In my original complain, I stipulated my request for compensation due to the deceit, anxiety, and time spent attempting to resolve this whole situation. I stand by that request for compensation to resolve this matter.Regards,[redacted]ATTACHMENTS: ATT Statements 11.19.16-1.18.17.pdf

Complaint: [redacted]
I am rejecting this response because: I called to cancel on February 16, 2017 three years to the day to terminate the contract.  I called and tried through the internet to cancel and could not and called again several times and could not.  The termination date was February 16, 2017 and I am owed $176.00 that Protect America took from my credit card.  By not having a way to cancel one wants to and then keep on charging for a service that you don't want anything to do with is nothing more than bribery or fraud.  I would like to have $176.00 back.
Regards,
[redacted]