PADEN'S LAWN SERVICE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. We reviewed the account and calls. We have reached out to him and we are attempting to resolve his issues. We ask that he allows Protect America to assist with any...

further concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
No matter what PA report  shows I wasn't hit panic button in error  (they might pull up our conversation  (complain ) I was in Florida  at that  time and after I came home we did the test  and it shows that panel was defective. I told them if anything happens again I'll cancel their service. Yes, they replaced old one,  but during replacing process, PA AGENT activate a panic  agent and while I was on the phone with him  I got  Sheriff by my door. Even though I told them in before if something happens again,  I gave them  another chance and didn't request cancellation. But it wasn't last issue, as I explained in previous letter,  after alarm we got Sheriff  3.5 hours after alarm was on!!! 3.5 hours! !!  I don't feel safe with this company! !!
Regards,
[redacted]

Protect America, Inc. has received the feedback submitted y Mr. [redacted]. Upon review, Protect America, Inc. has offered solutions that would remedy the problem, but they have been declined. An investigation will be done to determine if any further accommodations can be made.

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing his account we have found that no cancellation request has been submitted. Per the terms and...

conditions on the agreement a 30 day written notice is required. At this time his request will not be granted. If he has any further questions or concerns please contact us at 1-[redacted]-951-[redacted]. Sincerely,Customer Protection Department

Pursuant to the complaint filed by Mr. [redacted] Protect America, Inc. has a commitment to its customers to resolve their concerns as they may arise. In reviewing Mr. [redacted] account we’ve found the he called to cancel his service on 12/2/16. At that time he stated his system has not worked for 4 months. The representative explained to Mr. [redacted] that he agreed to test the system monthly to assure it functioned properly. The representative also explained that the equipment is under warranty and by troubleshooting with one of our technician’s, we would be able to replace the equipment that is not working. Mr. [redacted] declined the offer.  Mr. [redacted] account is set to cancel January 31, 2017, per the 30 day cancel policy. The current balance of $147.80 is valid and we ask that he contact us at [redacted] ext. [redacted] with any additional questions or concerns.

Protect America have received the rejected response from Mr. [redacted].  At this time we ask that Mr. [redacted] contact our cancellation team for his cancel options.

Protect America has received the complaint submitted by Ms. [redacted]. We appreciate the opportunity to address her concerns. As per Protect America’s Monitoring Agreement terms and conditions, Section 1 entails that customer may cancel the Agreement by returning all of the equipment outlined in...

the agreement within fifteen days (15) of the initial shipment date from PAI to Customer. We reviewed the account and calls. Enclosed is a copy of the Monitoring Agreement for her review. Ms. [redacted] was advised of the terms and conditions of the monitoring agreement when she initially set up the account on September 15, 2017 to which she provided her verbal and written consent. This information was recapitulated to her on October 03, 2017 when she called in regarding her bill. The representative also provided Ms. [redacted] the option to choose a different due date for her monthly bill to which she declined. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing her account we have found that the renewal was signed on 9/9/2014 for 36 months. The “End of...

Agreement Terms” was sent to her several times with no reply. Per the terms and conditions on the agreement a 30 day written notice is required. No refund is due at this time. If she has any further questions or concerns please contact us at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Protect America has received the complaint submitted by Mr[redacted]. We appreciate the opportunity to address his concerns. We have reviewed the account and all the recorded calls. Mr. [redacted] set up the system in January 03, 2017. He explained to the sales representative that he will be possibly be moving into his new home sometime in June or July, but his insurance company required him to obtain an alarm system for the new home. The sales representative explained in detail the type of systems available and recommended the Cellular system. Mr. [redacted] selected the Cellular system option. Protect America's equipment is wireless and the cellular system does not use a modem as opposed to an internet based system which needs to be attached to a modem or a router. She also set the expectations regarding the monthly payment options available to him and provided a credit for the month of February as a courtesy to him due to his circumstances. Enclosed is a copy of his Monitoring Agreement for his review. The Agreement details the type of system he selected and shows a breakdown of the initial payment processed. The Agreement also outlines that Mr. [redacted] had 14 days from the initial shipment date to return the equipment and cancel the account. We offered Mr. [redacted] several options to assist him regarding the issue to which he has declined. The balance accrued on the account is valid. We ask that he allows Protect America to assist with any further concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The correspondence from Revdex.com will serve as my 30 day cancellation. 
Regards,
[redacted]

We have received the rejected response filed by Ms. [redacted] and found that we experienced a massive cellular outage that impacted not only Protect America customers but many other businesses and customers as well. We’ve also applied 1 free month to Ms. [redacted] for the inconvenience. At this time we are obligated to assure that Ms. [redacted]’s system is functioning properly. We ask that she contact Protect America at her earliest convenience to install and test her new equipment.

Complaint: [redacted]
I am rejecting this response because: I sent two emails and have proof showing one email rejected which explains why entail was  never received in october. Email address was sent back as invalid. I can only assume this is why the email was not received when I sent it in oct cause it was rejected... was not aware intial email was never recieved after being sent. I was just informed that the reason it wasn't going through is choose policy changes and they have an online form online now.  It took someone to Call me back and tell me this cause no one mentioned this to me so how was I suppose  to know things changed and my intitial wmal was nernever received?  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I [redacted] want to end my contract with protect America because the sensors don’t work right. On February 14th someone broke in my house and the motion detector did not go off.  I turn the alarm off and back on from my phone because I thought that the sensor just fell off the door just like it did the night before when I got home February 13 th the  motion detector should’ve went off but it didn’t so I didn’t know someone was in my house until I got home late at night and found that the lights were on. If I thought someone was in my house I knew I had left my computer sitting on the floor I would’ve turned around to go back to my house but I didn’t because I thought it was that sensor that had fell on the front door  laying on the floor again like it did the night before the person broke in my house. This is not the first time, this has been going on since I’ve had the System even in my old house.  I have been with protect America for about four years now and since I’ve been having sensor problems alarms go off quite a bit my neighbors don’t know when it’s a real alarm and went it is false alarm and unless I’m in the house I don’t know either! But, like I said if the motion detector would’ve went off that will let me know if someone was in my house but it didn’t. It also falls off the wall. My daughter was my contact person she block them because they used to call her so much e for false alarms! So I am asking that they end my contract with them as of March 1  and stop billing me as of that date. That they send me something stating that I don’t owe them any more money as of 3/1/2018
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please contact me to discuss.  If I do not answer, please leave a message so that I may return the call.
Regards,
[redacted]

Protect America, Inc. has received the rejection submitted by Ms. [redacted]. Upon further review, Protect America will prorate the monitoring charge for the month of March. We ask that Ms. [redacted] allow Protect America to assist with any further concerns.

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing her account we have found that she electronically signed the “Agreement” on 9/27/2017 for 36 months....

The sales representative went over the terms and conditions with her. At this time the desired settlement to end the agreement will not be granted. If she has any further questions or concerns please contact us at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Protect America has received the rejection submitted by Mr. [redacted]. We've reviewed the calls that took place on February 18, 2016. After the representative assisted Mr. [redacted] with installing an updated module into his panel, he asked when his contract expired. The representative informed him that the agreement expired in March 2016. It is outlined in the contract that at the end of the initial agreement term, the contract go on a month to month basis until we receive a written notice of cancellation. We've attached a copy of the agreement.