PADEN'S LAWN SERVICE

Protect America, Inc. has received the rejection submitted by Ms. [redacted]. Upon further review, Protect America will prorate the monitoring charge for the month of March. We ask that Ms. [redacted] allow Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: I sent two emails and have proof showing one email rejected which explains why entail was  never received in october. Email address was sent back as invalid. I can only assume this is why the email was not received when I sent it in oct cause it was rejected... was not aware intial email was never recieved after being sent. I was just informed that the reason it wasn't going through is choose policy changes and they have an online form online now.  It took someone to Call me back and tell me this cause no one mentioned this to me so how was I suppose  to know things changed and my intitial wmal was nernever received?  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I [redacted] want to end my contract with protect America because the sensors don’t work right. On February 14th someone broke in my house and the motion detector did not go off.  I turn the alarm off and back on from my phone because I thought that the sensor just fell off the door just like it did the night before when I got home February 13 th the  motion detector should’ve went off but it didn’t so I didn’t know someone was in my house until I got home late at night and found that the lights were on. If I thought someone was in my house I knew I had left my computer sitting on the floor I would’ve turned around to go back to my house but I didn’t because I thought it was that sensor that had fell on the front door  laying on the floor again like it did the night before the person broke in my house. This is not the first time, this has been going on since I’ve had the System even in my old house.  I have been with protect America for about four years now and since I’ve been having sensor problems alarms go off quite a bit my neighbors don’t know when it’s a real alarm and went it is false alarm and unless I’m in the house I don’t know either! But, like I said if the motion detector would’ve went off that will let me know if someone was in my house but it didn’t. It also falls off the wall. My daughter was my contact person she block them because they used to call her so much e for false alarms! So I am asking that they end my contract with them as of March 1  and stop billing me as of that date. That they send me something stating that I don’t owe them any more money as of 3/1/2018
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they are not being truthful. They have only called me one time and I spoke with them. They continue to lie and say that they are monitoring my security system. This is not true, as we got rid of them and their equipment in 2015; so how can the monitor what was not available to them? They continue to lie and they got money illegally from us.
Regards,
[redacted]

Protect America has received the rejected offer by Mr. [redacted]. We were able to offer him a viable option and reached out to him with the resolution to which he accepted. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. We reached out to her and we were able to resolve her concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please contact me to discuss.  If I do not answer, please leave a message so that I may return the call.
Regards,
[redacted]

Protect America has received the rejection submitted by Mr. [redacted]. We've reviewed the calls that took place on February 18, 2016. After the representative assisted Mr. [redacted] with installing an updated module into his panel, he asked when his contract expired. The representative informed him that the agreement expired in March 2016. It is outlined in the contract that at the end of the initial agreement term, the contract go on a month to month basis until we receive a written notice of cancellation. We've attached a copy of the agreement.

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America's contract terms and conditions, the agreement is for 36 months. A review of the account and calls was conducted, and it was determined that, Ms. [redacted] was advised of the terms and conditions of the...

agreement on the initial sales call dated February 11, 2014. She contacted us on May 4, 2016 with regards to the matter and we offered her different feasible options. We ask that she contacts [redacted] at phone number: [redacted] for any further inquiries.

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, he was advised that he needed to submit a 30 day cancel notice. We have not received the notice yet but, we will accept this complaint as the 30 day notice and will process the cancellation of the account...

accordingly. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
 
I am rejecting this response because:
Please someone tell me why I was told that my account will be taken care of once I got the new equipment self installed in my new house? I got conned for even more money out of my pocket. Not to mention the complete waste of my time. Ask [redacted] why he did not call me back after he got it taken care of.  obviously your company knew I did not have service for 7 months but kept my money no problem. The company did not care that I had no service until I stopped paying. Do you pay for services that you are not receiving? I certainly told this company that I was not receiving services long before I reversed the charges on my Credit card. I sincerely believe this company did not provide the services that were promised. I have them a chance to make it but I ended up with more  equipment and still no service. If this company insists on doing business on a model of deception then the public must know. 
Regards,
Bi[redacted]

Complaint: [redacted]
I am rejecting this response because:The package has not arrived and, as explained during our telephone conversation, my family is leaving the property tomorrow morning to fly back to Europe. We are then, again, without a working alarm system. The property manager cannot do the installation. I will not be returning here until May. Protect America, by locking me into a 3 year contract, is charging me a monthly fee for a non functioning alarm system.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. As per Mr. [redacted]'s agreement with Protect America, his contract is for 36 months.  We have reviewed the account and determined that we contacted Mr. [redacted] and provided feasible options on how to resolve his...

billing issues. He declined. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, Mr. [redacted]’s account will be credited for the month of June. He has also received an electric copy of his monitoring agreement for his records. Mr. [redacted]’s account is set to cancel June 30, 2016.

Thank you for allowing us the opportunity to address Mr. Fletcher’s concerns. Our records show that Mr. [redacted] was provided with “Balance Forgiveness” February 2018. Our policy is that you may qualify once in a 12 month period for “Balance Forgiveness”. Since Mr. [redacted] was awarded in February...

2018, he is not eligible at this time for the “Balance Forgiveness”. We often send out emails to our valued customers to take advantage of our sales and promotions. We ask for Mr. [redacted] to contact us if he may have any additional questions at [redacted]-[redacted]-[redacted].   Sincerely, Customer Protection

Protect America has received the complaint submitted by Ms. [redacted]. We processed the cancellation of the account accordingly. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. We reviewed the account and it was determined that the false alarms she experienced was due to user error. She is still in contract and we have provided numerous options and educated her with regards to her account and false...

alarm issues.  We ask that she allows Protect America to assist with any further concerns.

Protect America has received the rejected response submitted by Mr. [redacted]. As per Protect America's Agreement terms and conditions, we require a thirty day written notice to process cancellation of the account. This information was provided to Mr. [redacted] when he initially set up the account on August 14, 2012 to which he provided his verbal and written consent. This information was recapitulated to him in August 25, 2017 when he called to cancel the account. We received his thirty day written cancel notice effective August 31, 2017 and processed cancellation of the account accordingly. Enclosed is the End of Agreement terms document that he provided his written consent for his review. At this time there is no refund due on the account. We ask that he allows Protect America to assist with any further concerns.

Protect America,
Inc. has received the feedback submitted by Mrs. [redacted]. Upon review, it is
outlined in the signed agreement that the initial term of the Terms and
Conditions, and the Monitoring Agreement and any related Service Addenda,
collectively the "Agreement", shall be 3 years (36...

months), beginning
on the date the Equipment or supplemental products are shipped by PAI to
Customer. The agreement can only be cancelled by written notice no later than
thirty (30) days prior to the end of the initial term or any renewal term.
There are other means of resolution that can be accommodated; such as changing
the form of monitoring, or transferring the system over to someone else.
Attached is a copy of the agreement.

Protect America has received the complaint submitted by Ms. [redacted] As per Protect America contract terms and conditions, we require a 30 day written notice to process cancellation of the account. We provided this information to Ms. [redacted] on the initial sales call dated June 2, 2013 and...

advised her again when she contacted us on September 26, 2016. We received her 30 day written cancellation notice on December 21, 2016 and processed the cancellation of the account accordingly. The balance on the account stands as is. At this time, she would need to contact [redacted] at phone number: [redacted] for any further inquiries.