PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Ms. [redacted]  We reviewed the account and calls. On the recorded initial sales call dated 02/19/2017, Mr. [redacted] was advised by the sales representative that there was a restocking fee of $79 that would be applied if he cancelled and...

returned the equipment within 14 days. The terms and conditions with regards to the 14 day policy is also outlined on the first paragraph under the Monitoring Agreement section. We ask that Ms. [redacted] allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. We have been in contact with her and we are currently assisting in resolving her concerns. We ask that she allows Protect America to assist with any further concerns.

Protect America, Inc. has received the response submitted by Ms. [redacted]. Based on the nature of the response, an investigation will be conducted to conclude if there can be any other accommodations made.

Complaint: [redacted]
I am rejecting this response because:Protect America has never contacted me with payment options for a service I never used but unfortunately neglected to cancel within their allowable timeframe due to my preoccupation with my wife's illness and eventual death.   I am done with this horrible company and will not deal with their collection agency.
Regards,
[redacted]

Protect America has received the rejected complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In further review of his account we have closed the account and waived the balance. If there are any other concerns we ask that he contact us directly at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Protect America, Inc. has received the feedback submitted by Mr. [redacted]. Upon review, Protect America, Inc. will cancel the account without Mr. [redacted] having to call back towards the end of the term. A customer protection team member has reached out to Mr. [redacted]. We ask that Mr. [redacted] allow Protect...

America, Inc. to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because of the unethical business practices, I was never told that I had 14 days to change my mind about the system. The sales representative informed me that I could return it at any time during the course of the contract. I have been paying for a system that does not work properly and I do not have any faith on the business to help me out any more after they lied to me about the contract terms. 
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted] As per Protect America's contract terms and conditions, the contract term is for 36 months and we require a 30 day written notice to cancel the account at the end of the contract term. This information was provided to Ms. [redacted]...

initially when she provided her verbal and electronic written consent in 09/13/2013. This was also reiterated to her in December 2016. The account was disconnected and turned over to a 3rd party collection company due to non payment. At this time, she would need to contact [redacted] at phone number: [redacted] for further inquiries.

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America's contract terms and conditions, a 30 day written notice is required to process cancellation of the account. This information was provided to him when he initially set up the account in February 12, 2014...

and was recapitulated to him in February 1, 2017. We received his 30 day written notice and have processed the cancellation of the account accordingly. We ask that he allows Protect America to assist with any further inquiries.

Protect America, Inc. has received the response submitted by Ms. [redacted]. Upon further review, we will clear the balance on Ms. [redacted]'s account. We ask that Ms. [redacted] allow Protect America, Inc. to assist with any further concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]Revdex.com,I have received all monies due to me from Protect America and I want to Thank You for helping me in this matter. I never could have done this on my own [redacted]

No.  They intentionally gave me the run around. I spent a long time trying to cancel my service and they did not return my messages and kept having problems with their system to where the call routing would not work. If their system is not working how can I call them?? They kept dragging it on and on to intentionally make my time run out to charge me a second month. I have been a customer for years and I will contact the CEO as well as the attorneys general if I have to. The scam is the fact that you can't reach the company to give the thirty days notice. The process is so difficult in order to be able to charge you again. Furthermore, I asked the rep over the phone if I had time to cancel and he said yes. How is it that you are sent a written cancellation document that is do that very moment. Of course that doesn't make sense. If they reviewed the tapes then they should have my messages left that they never returned the call.  This company wants future business and this is how customers are treated on the way out. Classic setup of a company that scams. They don't care about customers at all.  They just wait for the next one to scam.  Also they said they will charge me September and end my service Septemeber which wouldn't even be a full month. So every time a customer cancels they pay for a pull extra month but doesn't get the full service?? Seems like another scam  I know the Revdex.com doesn't do lawsuits but I will take it all the way to class action myself since they laugh in the face of poor scammed customers    I'm not even in a contract in them but sure feels like I am doesn't it? Either way I am not going to accept this scam I can keep handling the matter as far as they would like to take it, including reporting their scam behavior to the state attorneys. Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

After further review of Mr. [redacted] account, we find that he has been a valued customer since November 2016 and we would love to keep his business. Mr. [redacted] is requesting to return his equipment to reduce the buyout cost and in an effort to reach an amicable resolution with him, we are able to offer him the opportunity to transfer the alarm system to someone else or buyout the remainder of the term. If he would like to discuss an early term buyout with the return of the equipment, we ask that he contact our Cancellation team at ([redacted]-[redacted]. Additionally, we have attached his agreement for you to review. Best Regard, Customer Protection

Protect America has received the rejection submitted by Mr. [redacted]. Mr. [redacted]'s account has been reviewed and we've come to an amicable resolution. Upon receipt of the equipment, the account will be cancelled. We ask that Mr. [redacted] allow Protect America to assist with any further concerns.

We have received the complaint submitted from the Revdex.com on behalf of [redacted]. We are awaiting the needed paperwork that was discussed on 3/13/2018 to discontinue account. Once we receive the needed documents we can closed the account and process a refund. We ask that if you...

have any additional questions to please contact us directly at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Complaint: [redacted]
I am rejecting this response because: Protect America WILL NOT accept 49.99. They are...

still insisting I owe 99.99 which NOT true. I offered the rep on the phone 2 hours ago to pay the 49.99 right now which I owe - NOT 99.99. They refuse to END their scam and keep callg with the same scam. Again 49.99 right now and I am done. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]Im rejecting this offer due to an online communications between a technician and myself stating "upgrading for a better communication to 3G service only" also in that conversation I stated "send me the information to send the system back and I will be contacting the attorney general and the Revdex.com" I would like refunded at least 6 months.

Complaint[redacted]
I am rejecting this response because:
Regards,
[redacted].  I have an apt with my lawyer 2/26/18. I will see if the contract is a legal piece of paper. I

Complaint: [redacted]
I am rejecting this response because: nothing but a argument has been processed. No resolutions no nothing 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:"Protect America, Inc. has received the rejection submitted by Mrs. [redacted]. Upon review, Protect America has provided Mrs. [redacted] with a solution – what solution? A technician was sent to Mrs. [redacted]'s home to install her security system - that is because the phone technician [redacted] could not figure out how to install it over the phone. The technician who came to my home was here for 3 ½ hours to install a system that I was told “was really able to myself because it was really easy”. The system has been properly installed and tested – The technician left without completely installing the system as it was missing pieces that had to be ordered. Once I got the pieces, no one has been able to tell me how to install a new battery or how to program a new key fob. In order to get out of the agreement, Ms. [redacted] can transfer the system to someone else or pre pay the account". 1.       Prior to this debacle I had alarm.com and Monotronics was the monitoring company. I have their digital panel still so it would be easy to go back to them. Can I do that without penalty?2.       What do you mean by “pre pay” the account? I am a little offended, as I sent in so much documentation of emails and phone calls and I get a four sentence response that makes no sense. I may be disabled, but I am not stupid. I ask that you please clarify your response. Sincerely, [redacted]
Regards,
[redacted]