PADEN'S LAWN SERVICE

We have received the rejected response from [redacted] and have made several attempts in reaching her to address her concerns but have been unsuccessful. At this time we ask that she call our office at [redacted]-[redacted]-[redacted], to allow us the opportunity to reach a resolution.

Complaint: [redacted]
I am rejecting this response because: You not being able to find a history of me sending an email to Protect America is not my problem. I the customer sent the email in March 2015 and forwarded the sent email to Protect America with a second request to cancel in October as you have stated in your response.  Your email is also non factual as I have received a call by one of your representatives informing me that because of the nasty response and treatment I received from your customer escalation department AKA "cancel department" that my service was canceled promptly after speaking with her this month and I would NOT be receiving another bill from Protect America.  My requested resolution at this point since Protect America still insists that I am in the wrong when clearly I wasn't and have email proof supporting my claim is for a formal apology and a written notice on the Revdex.com site under all of this traffic that "Protect America was in the wrong and that although we could not find the email in our server due to possible technical errors we should have never belittled a customer and denied cancelation when the customer sent proof that the email was sent as they stated." I was under the impression that this was resolved but until Protect America accepts their due blame for this unprofessional incident I will continue to reject the response. Additionally when I would like to receive confirmation that my account indeed has been terminated as was stated on the phone by your representative and that I will NOT receive any future bills.  I look forward to your response addressing my concerns.  As I stated before this was taken care of by your representative who promised an investigation into the escalation department employee for her unprofessional behavior as well as my account being cancelled.  Because you continue to blame the customer and stick to your false narrative I am obligated to expose the truth about your company and will not be silenced until you admit fault and accept responsibility for your actions as a company. 
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. Upon review of the account, we determined that we never received the required 30 day cancellation notice required to cancel services. We subsequently tried to contact her several times over the course of the year with...

regards to the outstanding balance due on the account but were unable to establish contact. The account was turned over to a 3rd party collections company. Please contact the collection agency for further information.

Complaint: [redacted]
I am rejecting this response because: This is the typical response I get every time I contact Protect America.  My system does not work.  I have spent countless hours on the phone with various operators at Protect America.  No one can get it to work.  I don't feel I should be forced to be locked into a contract to pay for a system that doesn't work.  They have reset the system, they have sent me a new motherboard which took hours to install only to find out that they sent one that only works with sprint and sprint does not service our area.  Every time I call, they walk me through the same reset routine that takes hours and then it is still not fixed.  Enough is enough, it can't be legal to force someone to stay in a contract when the product doesn't work and when the customer in good faith has spent a minimum of 21 hours on the phone and online chat trying to resolve the issue.  Then the only response I get is that the contract cant be broken?  That is unacceptable.  Take a look at the countless complaints lodged against this company, they should be shut down.I respectfully request that my contract be voided as the product does not work and the only response the company offers is that I cant get out of my contract.  Terrible product, terrible customer service.
Regards,
[redacted]

Thank you for allowing us the opportunity to address Ms. [redacted] concerns. We have reviewed our records and found that Ms. [redacted] account was turned over to collections in error. We have submitted the request to remove her account from collections and show the cancel date of 3/31/18 with no...

further obligations to Protect America. We ask if she may have any additional concerns to please reach out to [redacted]-[redacted]-[redacted].   Sincerely, Customer Protection

Protect America has received the complaint submitted by Mr. [redacted]. We received Mr. [redacted]'s 30 day written notice in April 2017 and processed the cancellation of the account as per the terms and conditions of the Agreement. We ask that he allows Protect America to assist with any further inquiries.

We have received the rejected response filed by Ms. [redacted]. Our records show that the Central Monitoring Station followed the proper procedure in the event of an alarm. We ask that Ms. [redacted] contact her county due to the inadequate response time. Our records also show that we have provided Ms. [redacted] the payoff amount of her account and she has agreed to continue to end of term. Her account is eligible for cancellation 5/1/2016.

Protect America has received the rejected response submitted by Ms. [redacted]. Protect America provided the Agreement to Ms. [redacted] to peruse through and sign where required. She signed the Agreement on 11/06/2013 and submitted it back to us. Ms. Anderson stopped making payments on the account effective 11/01/2016. The balance on the account is valid. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the rejected response submitted by Mr. [redacted] We appreciate the opportunity to resolve his concerns and provide the best possible solution. As stated on the Agreement; Customers cancelling within thirty (30) days will be responsible for the monthly service rate collected at the time the Agreement was signed and this service fee will not be refunded. The balance on the account is valid. We ask that he allows Protect America to assist with any further concerns. ere...

Protect America, Inc. has received the complaint submitted by Mrs. [redacted]. Since this claim was submitted, we've been able to resolve Mrs. [redacted]'s concerns. As a courtesy, we will apply a month's credit to the account for the troubles. We ask that Mrs. [redacted] continue to allow Protect America to...

assist with any issues.

Protect America, Inc. has received the rejected response filed by Ms. [redacted]. Protect America’s customers are liable for monthly service fees whether equipment is on line or not on line with the monitoring facility, as the equipment provides value when not monitored due to PAI making the service available.  At this time we ask that Ms. [redacted] allow us to provide the service agreed upon between herself and Protect America.

Thank you for the opportunity to allow us to address Ms. [redacted] concern. Upon further review, her account will be closed effective 4/30/2018 with no further payments owed. We ask that if she has any further questions to please contact us at [redacted]-[redacted] Sincerely, Customer Protection

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thank you so much for getting that problem resolved. I truly appreciate the Revdex.com this is the third time that I have used you all and it has worked out well thank you thank you!
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We are also reviewing his complaint from the  Department of Consumer Protection and we are going to handle this matter through the state department process.

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America cancellation guidelines, we require a 30 day written notice. Upon review, it was determined that we received his 30 day cancel request as of 07/06/2016 and processed cancellation of the account...

accordingly. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the rejected offer submitted by Mr. [redacted]. Upon review of the account, calls and the contract, there is no reference to a camera as part of the list of equipment he received, nor is he being charged for any video monitoring services. In August 2016, we shipped and delivered a courtesy camera to him and he has acknowledged that he received the camera. We are encouraging him to contact us at [redacted] to assist with the installation process.

Complaint: [redacted]
I am rejecting this response because:We provided the written request for cancellation of services back in November of 2017 along with a final payment. Every time I would call them I would get a different answer. I have not been in the property since early December, and none of the equipment has been used since then either. I'm now being told the written request for cancellation was not sent to the proper department so they will not cancel the service, despite having requested this month's ago!!!! I will not pay for a service that I never used just because this company wants to make their "cancellation process" difficult. I can't believe they would treat a customer in such a way. I reject the request to pay for any services as it is a ridiculous idea that money is owed on an account that has been closed since November!! I have completely lost faith in this company and will never use or recommend their services to anyone I know.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Protect America DID NOT offer any solutions at all. I was repeatedly told to refer to the service agreement. My statements that Protect America did not do its duty per its own service agreement have been and continue to be ignored.If Protect America continues to disregard the FACT that it did not contact me when my alarm was triggered and not silenced in a timely manner, that it did not dispatch law enforcement when the alarm was not silenced in a timely manner, and did not bother to contact me when my panel was disconnected for over 24 hours then I will just have to take legal action. Protect America should not be so pressed over $51.99 after receiving that amount on time every month for three years from me - despite the fact that I received substandard service and despite the fact that I did indeed notify Protect America of the issues and they did nothing to rectify those issues. I am asking Protect America to JUST LET IT GO. Trust and believe that I will NEVER recommend this service to ANYONE.
Regards,
[redacted]

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing her account we have found that she did not move forward with having our security service. We have...

submitted a refund to the customer which can take 7-10 business days to process.  If she has any further questions or concerns please contact us at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Protect America, Inc has reached out to Ms.[redacted] in regards to her complaint. A resolution has been provided and Ms. [redacted] has accepted.