PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Ms. [redacted]. Upon review of the account, we determined that we never received the required 30 day cancellation notice required to cancel services. We subsequently tried to contact her several times over the course of the year with...

regards to the outstanding balance due on the account but were unable to establish contact. The account was turned over to a 3rd party collections company. Please contact the collection agency for further information.

Protect America has received the complaint submitted by Mr. [redacted]. We received Mr. [redacted]'s 30 day written notice in April 2017 and processed the cancellation of the account as per the terms and conditions of the Agreement. We ask that he allows Protect America to assist with any further inquiries.

Complaint: [redacted]
I am rejecting this response because: You not being able to find a history of me sending an email to Protect America is not my problem. I the customer sent the email in March 2015 and forwarded the sent email to Protect America with a second request to cancel in October as you have stated in your response.  Your email is also non factual as I have received a call by one of your representatives informing me that because of the nasty response and treatment I received from your customer escalation department AKA "cancel department" that my service was canceled promptly after speaking with her this month and I would NOT be receiving another bill from Protect America.  My requested resolution at this point since Protect America still insists that I am in the wrong when clearly I wasn't and have email proof supporting my claim is for a formal apology and a written notice on the Revdex.com site under all of this traffic that "Protect America was in the wrong and that although we could not find the email in our server due to possible technical errors we should have never belittled a customer and denied cancelation when the customer sent proof that the email was sent as they stated." I was under the impression that this was resolved but until Protect America accepts their due blame for this unprofessional incident I will continue to reject the response. Additionally when I would like to receive confirmation that my account indeed has been terminated as was stated on the phone by your representative and that I will NOT receive any future bills.  I look forward to your response addressing my concerns.  As I stated before this was taken care of by your representative who promised an investigation into the escalation department employee for her unprofessional behavior as well as my account being cancelled.  Because you continue to blame the customer and stick to your false narrative I am obligated to expose the truth about your company and will not be silenced until you admit fault and accept responsibility for your actions as a company. 
Regards,
[redacted]

We have received the rejected response filed by Ms. [redacted]. Our records show that the Central Monitoring Station followed the proper procedure in the event of an alarm. We ask that Ms. [redacted] contact her county due to the inadequate response time. Our records also show that we have provided Ms. [redacted] the payoff amount of her account and she has agreed to continue to end of term. Her account is eligible for cancellation 5/1/2016.

Complaint: [redacted]I am rejecting this response because:  The cancellation department cannot do anything for me, however I was emailed a copy of the contract.  They only want to talk about still holding the customer to the contract and continue to ask how they can protect your family.  They clearly cannot protect anyone's family as they have proven to me and so many other customers.  I will say Jonathan in the cancellation department was the nicest person I've talked to during this whole ordeal because he at least apologized for what happened and for the accusation from whomever is responding to these complaints.  Based on the monitoring agreement in 8.2 the monitoring facility did not notify me by telephone or the proper authorities named in customer's contact information.  Again, as I have stated time and time again, I want out of the contract due to dereliction of service as well as for the false accusations of accusing my family.Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: This is the typical response I get every time I contact Protect America.  My system does not work.  I have spent countless hours on the phone with various operators at Protect America.  No one can get it to work.  I don't feel I should be forced to be locked into a contract to pay for a system that doesn't work.  They have reset the system, they have sent me a new motherboard which took hours to install only to find out that they sent one that only works with sprint and sprint does not service our area.  Every time I call, they walk me through the same reset routine that takes hours and then it is still not fixed.  Enough is enough, it can't be legal to force someone to stay in a contract when the product doesn't work and when the customer in good faith has spent a minimum of 21 hours on the phone and online chat trying to resolve the issue.  Then the only response I get is that the contract cant be broken?  That is unacceptable.  Take a look at the countless complaints lodged against this company, they should be shut down.I respectfully request that my contract be voided as the product does not work and the only response the company offers is that I cant get out of my contract.  Terrible product, terrible customer service.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do not want the system anymore. I do not trust Protect America to protect me or my family. Please allow me to cancel my service immediately. It is unfair to allow someone to cancel service with you.
Regards,
[redacted]

Protect America has received the rejected response submitted by Ms. [redacted]. Protect America provided the Agreement to Ms. [redacted] to peruse through and sign where required. She signed the Agreement on 11/06/2013 and submitted it back to us. Ms. Anderson stopped making payments on the account effective 11/01/2016. The balance on the account is valid. We ask that she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: I have on numerous occasions contacted this company regarding this dispute. They have not in anyway helped only bullied. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Protect America DID NOT offer any solutions at all. I was repeatedly told to refer to the service agreement. My statements that Protect America did not do its duty per its own service agreement have been and continue to be ignored.If Protect America continues to disregard the FACT that it did not contact me when my alarm was triggered and not silenced in a timely manner, that it did not dispatch law enforcement when the alarm was not silenced in a timely manner, and did not bother to contact me when my panel was disconnected for over 24 hours then I will just have to take legal action. Protect America should not be so pressed over $51.99 after receiving that amount on time every month for three years from me - despite the fact that I received substandard service and despite the fact that I did indeed notify Protect America of the issues and they did nothing to rectify those issues. I am asking Protect America to JUST LET IT GO. Trust and believe that I will NEVER recommend this service to ANYONE.
Regards,
[redacted]

Protect America, Inc. has received the complaint submitted by Mrs. [redacted]. Since this claim was submitted, we've been able to resolve Mrs. [redacted]'s concerns. As a courtesy, we will apply a month's credit to the account for the troubles. We ask that Mrs. [redacted] continue to allow Protect America to...

assist with any issues.

Protect America has received the rejected response submitted by Mr. [redacted] We appreciate the opportunity to resolve his concerns and provide the best possible solution. As stated on the Agreement; Customers cancelling within thirty (30) days will be responsible for the monthly service rate collected at the time the Agreement was signed and this service fee will not be refunded. The balance on the account is valid. We ask that he allows Protect America to assist with any further concerns. ere...

Protect America has received the complaint submitted by Mr. [redacted]. We are also reviewing his complaint from the  Department of Consumer Protection and we are going to handle this matter through the state department process.

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America cancellation guidelines, we require a 30 day written notice. Upon review, it was determined that we received his 30 day cancel request as of 07/06/2016 and processed cancellation of the account...

accordingly. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the rejected response submitted by Mr. [redacted]. We have reached out to him multiple times to assist in resolving his issues and we have provided the options available to him regarding cancellation of the account to which he has declined. Mr. [redacted] stated that he will stop making payments on the account. We ask that he allows Protect America to assist with any further concerns.

Thank you for the opportunity to allow us to address Ms. [redacted] concern. Upon further review, her account will be closed effective 4/30/2018 with no further payments owed. We ask that if she has any further questions to please contact us at [redacted]-[redacted] Sincerely, Customer Protection

Protect America has received the rejected offer submitted by Mr. [redacted]. Upon review of the account, calls and the contract, there is no reference to a camera as part of the list of equipment he received, nor is he being charged for any video monitoring services. In August 2016, we shipped and delivered a courtesy camera to him and he has acknowledged that he received the camera. We are encouraging him to contact us at [redacted] to assist with the installation process.

Complaint: [redacted]
I am rejecting this response because: I reject this explanation due to false...

advertising,
manipulation of contract and unreasonable terms of conditions.
1.      
 The
contract sent to you is not the one I signed. 
It has several discrepancies.  The
number of months I was quoted on the phone was 24 months (NOT 36 months).
2.      
The amount I pay monthly is $21.39 (NOT $32.09)
3.      
Entire Customer Agreement was at 2 yrs would
have been: ($53.44 + $513.44= $566.80) (NOT $1,079.64 for 3 YEARS).
4.      
They never listed the cost of the monitoring
equipment.
5.      
Never received an original receipt either by
mail or email.
I ordered this equipment on 8/8/14 and my
mother passed away on 10/23/14.  We have
paid for a service that was never rendered and have no one to transfer it
to.  We have paid $320.81 up to this
point, to a company that has not rendered anything but hardship and is
inflexible on terms of termination.
6.      
 There is
no date on the contract.  They are saying
the date was 8/4/14, yet our Debit card says /8/8/14.
 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: my services are still not working, the company continues to send me faulty equipment, and I wasn't given this "free" equipment for no reason.  I was given the equipment bc the panel I have now is not working, so please forgive me if I don't think this is them doing me a favor.  If you pull up my call-in history I've called multiple times and had several issues.  This is ridiculous. I've never dealt with a company that treats there customers this way.
Regards,
[redacted]

Thank you for allowing us the opportunity to address Ms. [redacted] concerns. Per Protect America's agreement with Ms. [redacted], we require a written notice of cancellation 30 days prior to the end of the initial term or any subsequent renewal term. We have reviewed the account and have sent Ms....

[redacted] the email link to discontinue service. The email link serves as a 30 day written notice once signed. The past due balance will remain open and she will need to make arrangements to cover the remaining amount. If she has any further questions we ask that she contacts our office at 1-[redacted]-[redacted]-[redacted] and we can assist her directly. Best Regards, Customer Protection