PADEN'S LAWN SERVICE

Complaint: [redacted]Will the cancellation team assist me with a refund for the equipment? What is it that Protect America wants to discuss further with us exactly?
Regards,
[redacted]

Protect America has received the rejected response submitted by Mr. [redacted]. He would need to contact Customer Service at 1(888)951-5103 for further assistance regarding cancellation of the account.

Complaint: [redacted]
I am rejecting this response because: They keep blaming the problem on this third party. That third party represents them.  Both my son and I were told they were including a camera at no extra cost to us.  First when I decided to go with Protect America and then after calling the so called third party several times after. My son was told by the people that delivered the sensors the camera was back ordered it would be there in a week and he called them again after it did't show.  Also were were promised an adjustment to our bill by Protect America in June of this year and that never happened.  I talked to my son today and he said the camera that they promised us 3 yrs ago finally showed up. As for us taking so long for us to complain again, we didn't realize we were still paying for that service because it was auto billed to our credit card and my wife thought it was for a house we inherited 2yrs ago.  As stated earlier my son, fiancee and their 2yr old were forced to move to a different part of campus after being broken into.  We thought he had cut ties with Protect America when he moved.  He said he forgot to call them.  Regardless, They offered us a service they didn't deliver.  If they hired shady people to sell their product is that our fault.  The only thing we are guilty of is paying for a service we were promised on several separate occasions and never received.  I suppose they now never said they were going to adjust our bill or was I talking to a third party in June?? 
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America's contract terms and conditions, a 30 day written notice is required to process cancellation of the account. This information was provided to him when he initially set up the account in September...

30, 2013 and was recapitulated to him in January 20, 2017. We received his 30 day written notice. We have processed the cancellation of the account accordingly and have been able to resolve his concerns. We ask that he allows Protect America to assist with any further inquiries.

Protect America has received the complaint submitted by Mr. [redacted]. We reviewed the account and calls. The account is cancelled and we have waived the balance due on the account. We ask that he allows Protect America to assist with any further concerns.

Thank you for the opportunity to address Ms. [redacted] concerns.  We re-verified our logs to ensure that we received signals and our equipment was working properly.  We would not hesitate to review this log with Ms. Skelton and conduct a monthly system test.  We ask that she contact us at [redacted].[redacted].[redacted] at her earliest convenience.  While thanking her in advance, we look forward to hearing from Ms. [redacted].   Sincerely, Customer Protection Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the rejected complaint submitted by Ms. [redacted]. We have made multiple attempts to assist her. At this time we are unable to reach an amicable resolution. We ask that she allows Protect America to assist with further concerns.

Protect America has received the complaint submitted by Ms. [redacted] and we were able to contact her and resolve her concerns.

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. As per Protect America’s Monitoring Agreement terms and conditions, the term is for 36 months and we require a thirty day written cancel notice in order to process...

cancellation of the account at the end of the term. We reviewed the account and calls. This information was provided to him when he initially set up the account on January 21, 2014 and he provided his verbal and written consent. This information was further recapitulated to him on September 11, 2017 when he called to cancel the account. We received his thirty day written cancel notice effective September 11, 2017 and processed cancellation of the account accordingly. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America's Agreement terms and conditions, a 30 day written notice is required to process cancellation of the account. We reviewed the account and calls. We received his 30 day written notice in February 2017...

and cancelled the account accordingly. The balance owed on the account is valid. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the rejected response submitted by Mr. [redacted] The account has been cancelled and the refund was sent to his credit card on 01/07/2017. Mr. [redacted] was advised on the refund process. We ask that he allows Protect America to assist with any further concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: you voided the contractual obligations your company had by not delivering a working product and we're unable to provide a replacement device that would work as your contract stated you will do. In addition, the package was not delivered next day (it arrived 4 days after ordering) and was returned within 3 days of receipt. I was not told that if you falsely represented your product I would he charged a $79 fee for the fraudulent sales practices your company engaged in. In addition, your company made numerous material representations both in print media online and on phone, that were not true such as the brand of security system equipment, return procedures, delivery date, installation time, hardware safety features (smash and crash), etc. You knowingly defrauded me and other customers into purchasing an alarm system that doesn't work as you've advertised. You weren't able to send me any secondary touchscreen panel like I had purchased that would work because you use outdated technologies. I've contacted my bank to dispute the charge as the contractual obligations were violated by Protect America on several fronts. 
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted] As per Protect America cancellation guidelines, the contract is for 36 months and it automatically renews on a month to month basis thereafter, unless we receive a written notice of cancellation from her no sooner than ninety...

(90) days prior to or later than thirty (30) days prior to the end of the initial term. Ms. [redacted] was advised of the terms and conditions several times on the initial sales call and subsequent calls thereafter. We ask that she allows Protect America to assist with any further inquiries.

Complaint: [redacted]
I am rejecting this response because: There is no one that I can transfer the contract to. As well, in the 12 years that I have served in the military I have moved 4 others times and not once was I required to pay a cancelation fee for any contract from any services because the military was forcing me to move. I have not even heard of other security system companies charging cancelation fees to the military members that use their services; and there are many other members using other services at bases across the United States. Also I had originally planned to try and keep the military legal, the AUSA, the VA and other systems out of a dispute like this, but now I feel I am forced to go to them and notify our housing office headquarters so that they can warn and try to advise other Soldiers and veterans not to use the services of this company. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] protect America will not answer or call back my phone call. Another trick of theirs. They are a deceitful and crooked business.

Complaint: [redacted]
I am rejecting this response because:I called the company and canceled my account after my 3 year contract expired.  They told me I needed to sign contact and pay an extra 30 days which I did but they never mailed my a contract to sign after calling 3 times for 3 months in a row.  It is documented in their system that I called and requested a contract to sign but was never mailed out.  The customer service verified it is documented in their system but they will not mail me a contract to sign to cancel so they keep billing me month after month.
Regards,
[redacted]

In further review of Ms. [redacted] account we’ve found that she was given the cancellation process explaining  the 30 day written notice. Ms. [redacted] acknowledge that she understood the terms and conditions of the cancel policy. On 10/31/2015, the relationship between Ms. [redacted] and Protect America will end and all billing will cease. We have provided your agreement for review.

Protect America, Inc. received the complaint filed by Ms. [redacted] and found that our licensing department reviewed her claim. Please see the attached document.