PADEN'S LAWN SERVICE

Thank you for allowing us the opportunity to address Ms. [redacted] concerns. Our records show that on 4/6/18, we offered to replace her sensor, provide her with a indoor camera, a [redacted] and 6 months service at $9.99.Ms. [redacted] went with another company and said she's going to try out the new...

system she has for about a week or so then call us back with a decision. Our cancellation team member told her he's going to document the offer and she have time to callback if she chose to cancel. We also sent the cancel ink on 4/6/18. On 5/8/18 we spoke with Ms. [redacted] and explained the cancellation process and emailed her the link. At this time her account is set to cancel  on 6/30/18 with a zero balance. We ask that Ms. [redacted] contact us at [redacted]-[redacted]-[redacted] with any additional questions or concerns.Regards,Customer Protection

Protect America has received the complaint submitted by Mr. [redacted]. The Agreement Mr[redacted] signed on 02/20/2016, explains in detail how the  alarm system is monitored. With regards to equipment, we do offer lifetime warranty. We encourage Mr. [redacted] to contact Customer Service...

at phone number: [redacted] for further inquiries.

Thank you for allowing us the opportunity to address Mr. [redacted] Concerns. Upon further review, we have found that on January 22, 2016, Mr. [redacted] renewed his agreement with us for another 36 months.  In addition to this we sent Mr. [redacted] 1 Medical Panic Pendant, 2 Smoke Detectors and a 2...

Button Panic Device.  We have included a copy of Mr. [redacted] agreement for his review. With our wireless systems being portable, we can provide a relocation kit for Mr. [redacted] at his new place of residence.  We ask that Mr. [redacted] please provide us a copy of the paperwork from the assisted living facility via mail to allow up to review additional options for his account.  If Mr. [redacted] has any additional questions and/or concerns, please don’t hesitate to contact us at [redacted]-[redacted]-[redacted].  Sincerely, Customer Protection

Thank you for the opportunity to address Ms. [redacted] concerns.  We re-verified our logs to ensure that we received signals and our equipment was working properly.  We would not hesitate to review this log with Ms. Skelton and conduct a monthly system test.  We ask that she contact us at [redacted].[redacted].[redacted] at her earliest convenience.  While thanking her in advance, we look forward to hearing from Ms. [redacted].   Sincerely, Customer Protection Department

Protect America has received the rejected response submitted by Mr. [redacted] The account has been cancelled and the refund was sent to his credit card on 01/07/2017. Mr. [redacted] was advised on the refund process. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America's Agreement terms and conditions, a 30 day written notice is required to process cancellation of the account. We reviewed the account and calls. We received his 30 day written notice in February 2017...

and cancelled the account accordingly. The balance owed on the account is valid. We ask that he allows Protect America to assist with any further concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted] and we were able to contact her and resolve her concerns.

Protect America has received the complaint submitted by Mr. [redacted]. We reviewed the account and calls. The account is cancelled and we have waived the balance due on the account. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] protect America will not answer or call back my phone call. Another trick of theirs. They are a deceitful and crooked business.

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America's contract terms and conditions, a 30 day written notice is required to process cancellation of the account. This information was provided to him when he initially set up the account in September...

30, 2013 and was recapitulated to him in January 20, 2017. We received his 30 day written notice. We have processed the cancellation of the account accordingly and have been able to resolve his concerns. We ask that he allows Protect America to assist with any further inquiries.

Protect America has received the rejected complaint submitted by Ms. [redacted]. We have made multiple attempts to assist her. At this time we are unable to reach an amicable resolution. We ask that she allows Protect America to assist with further concerns.

Complaint: [redacted]
I am rejecting this response because: There is no one that I can transfer the contract to. As well, in the 12 years that I have served in the military I have moved 4 others times and not once was I required to pay a cancelation fee for any contract from any services because the military was forcing me to move. I have not even heard of other security system companies charging cancelation fees to the military members that use their services; and there are many other members using other services at bases across the United States. Also I had originally planned to try and keep the military legal, the AUSA, the VA and other systems out of a dispute like this, but now I feel I am forced to go to them and notify our housing office headquarters so that they can warn and try to advise other Soldiers and veterans not to use the services of this company. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: you voided the contractual obligations your company had by not delivering a working product and we're unable to provide a replacement device that would work as your contract stated you will do. In addition, the package was not delivered next day (it arrived 4 days after ordering) and was returned within 3 days of receipt. I was not told that if you falsely represented your product I would he charged a $79 fee for the fraudulent sales practices your company engaged in. In addition, your company made numerous material representations both in print media online and on phone, that were not true such as the brand of security system equipment, return procedures, delivery date, installation time, hardware safety features (smash and crash), etc. You knowingly defrauded me and other customers into purchasing an alarm system that doesn't work as you've advertised. You weren't able to send me any secondary touchscreen panel like I had purchased that would work because you use outdated technologies. I've contacted my bank to dispute the charge as the contractual obligations were violated by Protect America on several fronts. 
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted] As per Protect America cancellation guidelines, the contract is for 36 months and it automatically renews on a month to month basis thereafter, unless we receive a written notice of cancellation from her no sooner than ninety...

(90) days prior to or later than thirty (30) days prior to the end of the initial term. Ms. [redacted] was advised of the terms and conditions several times on the initial sales call and subsequent calls thereafter. We ask that she allows Protect America to assist with any further inquiries.

Complaint: [redacted]
I am rejecting this response because:I called the company and canceled my account after my 3 year contract expired.  They told me I needed to sign contact and pay an extra 30 days which I did but they never mailed my a contract to sign after calling 3 times for 3 months in a row.  It is documented in their system that I called and requested a contract to sign but was never mailed out.  The customer service verified it is documented in their system but they will not mail me a contract to sign to cancel so they keep billing me month after month.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. As per Protect America’s Monitoring Agreement terms and conditions, the term is for 36 months and we require a thirty day written cancel notice in order to process...

cancellation of the account at the end of the term. We reviewed the account and calls. This information was provided to him when he initially set up the account on January 21, 2014 and he provided his verbal and written consent. This information was further recapitulated to him on September 11, 2017 when he called to cancel the account. We received his thirty day written cancel notice effective September 11, 2017 and processed cancellation of the account accordingly. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:We haven't had service in over 3 months due to our system being offline, Protect Americas fault. They kept changing their story too. I have over 7 calls in just one day. One lady, [redacted]  said we were in line to receive a phone call saying that our system needed to be upgraded. They were going to send me a new motherboard, that we had to install, and I said no. She said she could offer me a new digitized motherboard for 100.00 and I said no! I'm not a technician nor was I paying them one more dime. We already paid for 3 months of service that we didn't have. Then I find out that they charged my Credit Card for the month of December, after canceling. I had to cancel my card so they wouldn't change anymore.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  On June of 2016, I sold the house this plan was associated with. The new owner wanted to continue the service and contacted protect America. They called me and asked if it was ok to transfer the account into her name on July 1st, 2016, I agree and they said they would take care of it. They continued to take payments out of my account for an additional 6 months until I filed a complaint and that's when they told me they were not able to transfer the account into the new buyers name, BUT THEY NEVER CONTACTED ME TO TELL ME THAT BACK IN JULY 2016, THEY JUST CONTINUED TO TAKE MONEY FROM MY ACCOUNT.  If they would have told me that they were not able to transfer the account, I could have closed it back in July 2016.  I was forced to close my bank account because of these aes.I demand that THEY CONTACT WHO EVER IS CALLING ME AND ORDER THEM TO QUIT CALLING ME.    Protect America's inability to deal with this in a professional manner is very upsetting. I'm forced to take further action against this company.Everybody beware of this company, they are very unethical!!!   
Regards,
[redacted]