PADEN'S LAWN SERVICE

Complaint: [redacted]
I am rejecting this response because: my services are still not working, the company continues to send me faulty equipment, and I wasn't given this "free" equipment for no reason.  I was given the equipment bc the panel I have now is not working, so please forgive me if I don't think this is them doing me a favor.  If you pull up my call-in history I've called multiple times and had several issues.  This is ridiculous. I've never dealt with a company that treats there customers this way.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the rejected response submitted by Mr. [redacted]. We have reached out to him multiple times to assist in resolving his issues and we have provided the options available to him regarding cancellation of the account to which he has declined. Mr. [redacted] stated that he will stop making payments on the account. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: I reject this explanation due to false...

advertising,
manipulation of contract and unreasonable terms of conditions.
1.      
 The
contract sent to you is not the one I signed. 
It has several discrepancies.  The
number of months I was quoted on the phone was 24 months (NOT 36 months).
2.      
The amount I pay monthly is $21.39 (NOT $32.09)
3.      
Entire Customer Agreement was at 2 yrs would
have been: ($53.44 + $513.44= $566.80) (NOT $1,079.64 for 3 YEARS).
4.      
They never listed the cost of the monitoring
equipment.
5.      
Never received an original receipt either by
mail or email.
I ordered this equipment on 8/8/14 and my
mother passed away on 10/23/14.  We have
paid for a service that was never rendered and have no one to transfer it
to.  We have paid $320.81 up to this
point, to a company that has not rendered anything but hardship and is
inflexible on terms of termination.
6.      
 There is
no date on the contract.  They are saying
the date was 8/4/14, yet our Debit card says /8/8/14.
 
Regards,
[redacted]

Thank you for allowing us the opportunity to address Ms. [redacted] concerns. Per Protect America's agreement with Ms. [redacted], we require a written notice of cancellation 30 days prior to the end of the initial term or any subsequent renewal term. We have reviewed the account and have sent Ms....

[redacted] the email link to discontinue service. The email link serves as a 30 day written notice once signed. The past due balance will remain open and she will need to make arrangements to cover the remaining amount. If she has any further questions we ask that she contacts our office at 1-[redacted]-[redacted]-[redacted] and we can assist her directly. Best Regards, Customer Protection

Complaint: [redacted]
I am rejecting this response because: I have on numerous occasions contacted this company regarding this dispute. They have not in anyway helped only bullied. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They keep blaming the problem on this third party. That third party represents them.  Both my son and I were told they were including a camera at no extra cost to us.  First when I decided to go with Protect America and then after calling the so called third party several times after. My son was told by the people that delivered the sensors the camera was back ordered it would be there in a week and he called them again after it did't show.  Also were were promised an adjustment to our bill by Protect America in June of this year and that never happened.  I talked to my son today and he said the camera that they promised us 3 yrs ago finally showed up. As for us taking so long for us to complain again, we didn't realize we were still paying for that service because it was auto billed to our credit card and my wife thought it was for a house we inherited 2yrs ago.  As stated earlier my son, fiancee and their 2yr old were forced to move to a different part of campus after being broken into.  We thought he had cut ties with Protect America when he moved.  He said he forgot to call them.  Regardless, They offered us a service they didn't deliver.  If they hired shady people to sell their product is that our fault.  The only thing we are guilty of is paying for a service we were promised on several separate occasions and never received.  I suppose they now never said they were going to adjust our bill or was I talking to a third party in June?? 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Protect America was given verbal notice using their own ID password system on the first of the month, and confirmed in writing 2 days later. I will not dispute (however I do dislike) that Protect America wants to charge for the 30 days after cancellation. However, the practice of using a partial month to extract another FULL MONTH of charges is not acceptable. Protect America was given 30 days notice. If they choose to prorate the 30 days, that is one thing (again, I feel their tactics are poor). But they should not be charging me another month (that is a full 60 days after the first notice of cancelation).
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. A review of the account was conducted and it was determined that various options were presented to Mr. [redacted] to assist in resolving his equipment issues to which he declined. Mr. [redacted] sent in his written cancellation request....

The account was cancelled accordingly. We ask that he allows Protect America to assist with any further inquiries.

Complaint: [redacted]Will the cancellation team assist me with a refund for the equipment? What is it that Protect America wants to discuss further with us exactly?
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, it was determined that he sent the equipment back and provided his cancellation notice within the 3 day time frame, in order to avoid being charged the restocking fee. We will process the restocking fee refund...

back to his account accordingly. We ask that Mr. [redacted] allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:According to the business statement, it was NOT billed on the 1st of the month.  Please have their accounting department review the statement again and look at the billing dates.  This has been stated several times and I want this account closed/ended without any penalties or charges, since they did not deliver as promised.  In addition, the contract was never sent to me in 7 days and I ONLY received a certificate of the start of service.  All information stated by the business is incorrect and false.
Regards,
[redacted]

Complaint: [redacted]
 
I am rejecting this response because:Attached is the bills mailed to me that this company says they never mailed to me.  Clearly they are lying.  I have a history of getting bills and then mailing a check.  I have more copies of bills mailed but I did not want to delay this reply any longer.  Again, mail me the bill and I will pay the bill if I owe it.  I have every legal right to a copy of the bill but they are refusing to mail me a copy of they bill(s).  I dispute these amounts owed under federal debt collection laws and hereby require proof by mail.  
Regards,
[redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:  Clearly an operative for Protect America seeks no resolution.   I have sent an email to "talk to Our CEO" website on 10/8/15.  The text is as follows:"A terrible mix-up has occurred in our dealings with your company.  We have moved our residence due to retirement and have sought to cancel service prior to the move.  We appreciated the service in our years of residence at [redacted]  The service is impractical at our current rural location where grizzly bears are more numerous than law enforcement officers. The attempt at cancellation began in late May 2015 and amazingly was protracted to August 2015, but in the meantime our bill ballooned from $30 to $119.  Reluctantly, after previous attempts with Protect America failed, I was left to seek resolution through the Revdex.com's complaint procedure(Revdex.com ID#[redacted]). The Protect America's response to our Revdex.com complaint was curt and demanded we contact"Hillcrest Davidson & Associate". We appreciated the service, and would recommend it to others, until this highly negative and ongoing experience.  I seek a reasonable resolution and would appreciate your intercession in this matter."All we have asked for is a bill detailing the charges.  They have ignored this request.  We cannot pay a bill unless we know the goods or services we are purchasing.  Furthermore, the alleged past due reflects an inflation as a result of this misunderstanding.  They should not profit from difficulties that they are, at least, partially responsible.
Regards,
[redacted]

Protect America has received the rejected response submitted by Mr. [redacted]. He would need to contact Customer Service at 1(888)951-5103 for further assistance regarding cancellation of the account.

Protect America has received the complaint submitted by Ms. [redacted]. Our records indicate that our cancellation team spoke with Ms. [redacted] on October 7, 2016 and provided her with the cancellation process. If Ms. [redacted] has not already done so, we ask that she send her cancellation notice to the email...

address provided by our cancellation team so that we may process the cancellation accordingly. A confirmation email will be sent back once the cancellation has been processed. If any further questions, please contact Protect America at 1-800-951-5111 for assistance.

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing his account we have found that he electronically signed the “End of Agreement Terms” on 1/15/2018....

Per the terms and conditions on the agreement a 30 day written notice is required. There is no remaining balance on the account. If he has any further questions or concerns please contact us at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Protect America has received the complaint submitted by Mr. [redacted]. We've had the opportunity to speak with Mr. [redacted] and address his concerns. We ask that Mr. [redacted] allow Protect America to assist with any further concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I'm ok with considering this case closed. They have accepted my payment saying it is payment on advance. My understanding is that they will continue the service for the life of the contract. I have not received this in writing as they said I would. Will let you know if there are any additional charges against my account. 
Regards,
[redacted]

Protect America, Inc. has attempted to reach out to Mr. [redacted] to discuss his concerns. Our contact information has been provided so we can discuss when Mr. [redacted] is available.