PADEN'S LAWN SERVICE

Complaint: [redacted]
I am rejecting this response because:We provided the written request for cancellation of services back in November of 2017 along with a final payment. Every time I would call them I would get a different answer. I have not been in the property since early December, and none of the equipment has been used since then either. I'm now being told the written request for cancellation was not sent to the proper department so they will not cancel the service, despite having requested this month's ago!!!! I will not pay for a service that I never used just because this company wants to make their "cancellation process" difficult. I can't believe they would treat a customer in such a way. I reject the request to pay for any services as it is a ridiculous idea that money is owed on an account that has been closed since November!! I have completely lost faith in this company and will never use or recommend their services to anyone I know.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America, Inc. has received the rejected response filed by Ms. [redacted]. Protect America’s customers are liable for monthly service fees whether equipment is on line or not on line with the monitoring facility, as the equipment provides value when not monitored due to PAI making the service available.  At this time we ask that Ms. [redacted] allow us to provide the service agreed upon between herself and Protect America.

Protect America, Inc has reached out to Ms.[redacted] in regards to her complaint. A resolution has been provided and Ms. [redacted] has accepted.

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing her account we have found that she did not move forward with having our security service. We have...

submitted a refund to the customer which can take 7-10 business days to process.  If she has any further questions or concerns please contact us at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thank you so much for getting that problem resolved. I truly appreciate the Revdex.com this is the third time that I have used you all and it has worked out well thank you thank you!
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, it was determined that he sent the equipment back and provided his cancellation notice within the 3 day time frame, in order to avoid being charged the restocking fee. We will process the restocking fee refund...

back to his account accordingly. We ask that Mr. [redacted] allows Protect America to assist with any further concerns.

Thank you for allowing us the opportunity to address Ms. [redacted] concerns. Our records show that on 4/6/18, we offered to replace her sensor, provide her with a indoor camera, a [redacted] and 6 months service at $9.99.Ms. [redacted] went with another company and said she's going to try out the new...

system she has for about a week or so then call us back with a decision. Our cancellation team member told her he's going to document the offer and she have time to callback if she chose to cancel. We also sent the cancel ink on 4/6/18. On 5/8/18 we spoke with Ms. [redacted] and explained the cancellation process and emailed her the link. At this time her account is set to cancel  on 6/30/18 with a zero balance. We ask that Ms. [redacted] contact us at [redacted]-[redacted]-[redacted] with any additional questions or concerns.Regards,Customer Protection

Complaint: [redacted]
I am rejecting this response because:Protect America was given verbal notice using their own ID password system on the first of the month, and confirmed in writing 2 days later. I will not dispute (however I do dislike) that Protect America wants to charge for the 30 days after cancellation. However, the practice of using a partial month to extract another FULL MONTH of charges is not acceptable. Protect America was given 30 days notice. If they choose to prorate the 30 days, that is one thing (again, I feel their tactics are poor). But they should not be charging me another month (that is a full 60 days after the first notice of cancelation).
Regards,
[redacted]

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing his account we have found that he electronically signed the “End of Agreement Terms” on 1/15/2018....

Per the terms and conditions on the agreement a 30 day written notice is required. There is no remaining balance on the account. If he has any further questions or concerns please contact us at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Complaint: [redacted]
 
I am rejecting this response because:Attached is the bills mailed to me that this company says they never mailed to me.  Clearly they are lying.  I have a history of getting bills and then mailing a check.  I have more copies of bills mailed but I did not want to delay this reply any longer.  Again, mail me the bill and I will pay the bill if I owe it.  I have every legal right to a copy of the bill but they are refusing to mail me a copy of they bill(s).  I dispute these amounts owed under federal debt collection laws and hereby require proof by mail.  
Regards,
[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I'm ok with considering this case closed. They have accepted my payment saying it is payment on advance. My understanding is that they will continue the service for the life of the contract. I have not received this in writing as they said I would. Will let you know if there are any additional charges against my account. 
Regards,
[redacted]

Protect America, Inc. has attempted to reach out to Mr. [redacted] to discuss his concerns. Our contact information has been provided so we can discuss when Mr. [redacted] is available.

Protect America has received the complaint submitted by Mr. [redacted]. The Agreement Mr[redacted] signed on 02/20/2016, explains in detail how the  alarm system is monitored. With regards to equipment, we do offer lifetime warranty. We encourage Mr. [redacted] to contact Customer Service...

at phone number: [redacted] for further inquiries.

Thank you for allowing us the opportunity to address Mr. [redacted] Concerns. Upon further review, we have found that on January 22, 2016, Mr. [redacted] renewed his agreement with us for another 36 months.  In addition to this we sent Mr. [redacted] 1 Medical Panic Pendant, 2 Smoke Detectors and a 2...

Button Panic Device.  We have included a copy of Mr. [redacted] agreement for his review. With our wireless systems being portable, we can provide a relocation kit for Mr. [redacted] at his new place of residence.  We ask that Mr. [redacted] please provide us a copy of the paperwork from the assisted living facility via mail to allow up to review additional options for his account.  If Mr. [redacted] has any additional questions and/or concerns, please don’t hesitate to contact us at [redacted]-[redacted]-[redacted].  Sincerely, Customer Protection

Complaint: [redacted]
I am rejecting this response because:According to the business statement, it was NOT billed on the 1st of the month.  Please have their accounting department review the statement again and look at the billing dates.  This has been stated several times and I want this account closed/ended without any penalties or charges, since they did not deliver as promised.  In addition, the contract was never sent to me in 7 days and I ONLY received a certificate of the start of service.  All information stated by the business is incorrect and false.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Clearly an operative for Protect America seeks no resolution.   I have sent an email to "talk to Our CEO" website on 10/8/15.  The text is as follows:"A terrible mix-up has occurred in our dealings with your company.  We have moved our residence due to retirement and have sought to cancel service prior to the move.  We appreciated the service in our years of residence at [redacted]  The service is impractical at our current rural location where grizzly bears are more numerous than law enforcement officers. The attempt at cancellation began in late May 2015 and amazingly was protracted to August 2015, but in the meantime our bill ballooned from $30 to $119.  Reluctantly, after previous attempts with Protect America failed, I was left to seek resolution through the Revdex.com's complaint procedure(Revdex.com ID#[redacted]). The Protect America's response to our Revdex.com complaint was curt and demanded we contact"Hillcrest Davidson & Associate". We appreciated the service, and would recommend it to others, until this highly negative and ongoing experience.  I seek a reasonable resolution and would appreciate your intercession in this matter."All we have asked for is a bill detailing the charges.  They have ignored this request.  We cannot pay a bill unless we know the goods or services we are purchasing.  Furthermore, the alleged past due reflects an inflation as a result of this misunderstanding.  They should not profit from difficulties that they are, at least, partially responsible.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. A review of the account was conducted and it was determined that various options were presented to Mr. [redacted] to assist in resolving his equipment issues to which he declined. Mr. [redacted] sent in his written cancellation request....

The account was cancelled accordingly. We ask that he allows Protect America to assist with any further inquiries.

Protect America has received the complaint submitted by Ms. [redacted]. Our records indicate that our cancellation team spoke with Ms. [redacted] on October 7, 2016 and provided her with the cancellation process. If Ms. [redacted] has not already done so, we ask that she send her cancellation notice to the email...

address provided by our cancellation team so that we may process the cancellation accordingly. A confirmation email will be sent back once the cancellation has been processed. If any further questions, please contact Protect America at 1-800-951-5111 for assistance.

Protect America has received the complaint submitted by Mr. [redacted]. We've had the opportunity to speak with Mr. [redacted] and address his concerns. We ask that Mr. [redacted] allow Protect America to assist with any further concerns.