PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Ms. [redacted]. We appreciate the opportunity to resolve her concerns. We reviewed the account and all the recorded calls. As per Protect America's Agreement terms and conditions, we require a thirty day written cancel notice to process...

the cancellation of the account. This information was provided to her when she initially set up the account in May 28, 2014 and recapitulated to her in August 02, 2017. Enclosed is a copy of the agreement for her review. We received her thirty day written cancel notice on August 03, 2017 and processed the cancellation of the account accordingly.  The balance on the account is valid. We ask that she allows Protect America to assist with any further concerns.

In further review of Ms. [redacted] account we’ve found that she was given the cancellation process explaining  the 30 day written notice. Ms. [redacted] acknowledge that she understood the terms and conditions of the cancel policy. On 10/31/2015, the relationship between Ms. [redacted] and Protect America will end and all billing will cease. We have provided your agreement for review.

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America's Agreement terms and conditions, the agreement is for 36 months and we require a 30 day written notice to process the cancellation of the account at the end of the term. Mr. [redacted] renewed his Agreement...

with Protect America in July 1, 2014 in exchange for upgraded equipment. Mr. [redacted] never installed the equipment. He contacted us regarding the account. We provided him various options to which he declined. He stopped making payments on the account. The balance owed on the account is valid. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the rejected complaint submitted by Ms. [redacted]. We have provided her with different options on resolving her issues and she has declined. We attempted to contact her and discuss the options further but we were unable to reach an amicable solution. We ask that she allows Protect America to assist with further concerns.

Protect America has received the rejection submitted by Ms. [redacted]. We've attempted to contact Ms. [redacted] regarding the complaint but have been unsuccessful. If she is willing to purchase a larger router, we are prepared  to credit her account to cover the cost. We ask that she allow Protect America to further assist with her issues.

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing her account we have found that she agreed to the “Renewal Agreement” for 36 months with a...

4 months free credit towards her monitoring service. She signed the agreement on 8/23/2017 electronically while on call with representative. Amount owed on the account will remain. If she has any further questions or concerns please contact us at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Complaint: [redacted]
I am rejecting this response because: No one from the company have ever contacted me about troubleshooting or trying to resolve the problem. The only thing they are interested in is payment and not trying to satisfy the customer. I am not using their equipment because it is not setup correctly to monitor my home because the camera does not work.  Although,I have called the technicians several time to fix the problem they have been unable to do so. A customer service representative or supervisor have not called or mail me any correspondence to try to resolve the problem.  The only thing that was said to me when I called them was that my contract ends on 3/24/2017 and I could not cancel before then (even though they knew the equipment did not work). What am I suppose to do with equipment that does not work properly but I am being charged for it?  They is very poor customer service and I will never use this company again, nor will I recommend it to anyone. I have boxed up their equipment and have my neighbors watching my home when I am away because I afford to purchase another alarm system while I am still being charged by this company. I will gladly send their equipment back to them because it definitely does not work and the company is aware of it, that is why they have not tried to contact me to resolve the problem. I don't feel like the company wants to resolve the problem they are only interested in the money and not pleasing the their customers. This is how this company makes money by selling equipment that does not work in sticking you with a 3 year contract.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America cancellation guidelines, we require a 30 day written notice. We reviewed the account and it was determined that, she was advised about our terms and conditions of the cancellation guidelines. Once we...

receive her written request, we will be able to cancel her account accordingly. We ask that she allows Protect America to assist with any further concerns

Complaint: [redacted]
I am rejecting this response because : I had responded to all their emails quickly & tried to resolve the problem with them but they did not want to resolve the problem themselves. Just want to pass on to other to resolve this problem.
Regards,
**  [redacted]

Thank you for allowing us the opportunity to reply to Mr. [redacted]’s rejected response. Upon further review, we have determined that we were unable to complete the callback appointment submitted by Mr. [redacted] for his requested time and date. Based on our findings, we will close his account once the equipment is returned.  If there are any additional questions or concerns, we ask that he contact us directly at [redacted]-[redacted]-[redacted].   Sincerely, Customer Protection Department

Complaint: [redacted]
I am rejecting this response because: The original letter was sent and ignored by my now deceased father.  I don't believe anything until I see the full refund. I have faxed over a cover letter, the formal cancellation letters my 82 yo father typed and that I mailed for him on September 16th, 2016, his death certificate and a letter of trustee as they requested. I am waiting to hear back from them. But I will not agree until I see a full refund of the monies they erroneously took from his account and which my father is due. 
Regards,[redacted] Trustee for [redacted]s

Protect America, Inc. received the complaint filed by Ms. [redacted] and found that our licensing department reviewed her claim. Please see the attached document.

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns and provide the best possible solution. Protect America requires a 30-day written notice to process cancellation of the account. We reviewed the account and calls. A...

written notice was never received on this account. On August 15, 2017, Mr. [redacted] spoke to the Cancellation department representative who explained to him in detail the cancellation process. Mr. [redacted] acknowledged receipt of the information. A written notice via email or letter has not been received from Mr. [redacted] to date.  Mr. [redacted] stopped making payments on the account effective August 01, 2017. The balance accrued is valid and at this time there is no refunds due. We ask that he contacts Protect America to seek further assistance regarding the cancellation process.

Protect America has received the complaint submitted by Ms. [redacted]. We reviewed the account and calls. The sales representative advised her that the rate would change if she returned the camera within 30 days of signing the agreement. We do offer various solutions on how we can assist her...

further with the camera equipment issues. We ask that she contacts us at 1(800) 951-5111 to assist her further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America, Inc. has received the complaint submitted by Ms. [redacted]. Upon review, it is outlined in the signed contract that the customer may cancel the agreement by returning the equipment within 14 days of the initial shipment date.  Due to the nature of the complaint, an investigation...

will be done to determine if any further accommodations can be made. Attached is a copy of the signed agreement.

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America's Agreement terms and conditions, a 30 day written notice is required to process cancellation of the account. We reviewed the account and calls. This information was provided to her when she initially...

set up the account in April 01, 2014 and was recapitulated to her in May 02, 2017. We received her 30 day written notice in May 2017 and cancelled the account accordingly. The obligation to give 30 days notice is required for accounting purposes and to inform any third party suppliers that we are discontinuing their products and services. We ask that she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:The 36 months contract was overdue by years. Protect America never attended the needs of updating the equipment, focused only in collecting money. The worst customer service in the world, focused only in collecting money, not service.The equipment meltdown (literally) on July 2016 with great risks to my home and my family. he contract was overdue and I talked in the phone to tell I did not want any more relation with them. Protect America did not take any step to solve the problem, just pretended to keep milking my credit card. In December they sent a new equipment which I rejected and sent it them back, with a letter of rejection. This sending of a new equipment "to be able to keep the monitoring" is a demonstration of they had not any equipment to monitor my home, making themselves caught in the fact that they are pretending to collect money for a service that did not exist, since the equipment melt down. In fact they must be punished for this billing for fake service they did not make.
Regards,
[redacted]

Protect America has received the rejected offer submitted by Mr. [redacted]. We had and we will continue to provide different options available to him and there are technicians available to assist with any equipment issues he states that he has.  We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted] An investigation was conducted on the account and it was determined that, the [redacted] representative Mr. [redacted] confirmed that he had informed Mr. [redacted] the terms and conditions of Protect America's agreement. We...

encourage Mr[redacted]s to contact Mr. [redacted] with regards to any issues surrounding [redacted] and [redacted]