PALMco

Regarding case **; ***
"text-decoration: underline;">RESULT
In response to this complaint, we spoke to *** *** on 3/**/We reminded *** *** that she had signed up for a variable rate with no guarantee of savingsAs a courtesy we offer to re-review *** ***’s account for a revised courtesy credit, which will void the courtesy credit in the amount of $that was issued to her on 3/**/Upon re-review, we issued *** *** a revised courtesy credit in the amount of $378.65, of which $will go towards her gas account, and $will go towards her electric account for the billing cycles of 12/**/2013-3/**/2014, which will be sent in the form of a checkAs a further courtesy, we advised *** *** that we will also review her final gas bill*** *** was satisfied, thanked us and the call was ended
BACKGROUND INFORMATION
Prior to this complaint, *** *** enrolled her gas and electric account’s in PALMco’s service on 7/**/Shortly thereafter, a welcome packet was sent to *** *** that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’s gas and electric account’s on 9/**/
After receiving PALMco’s service for more than three years, on 2/**/2014, we received an inbound cancelation request for *** ***’s gas and electric accounts, which was processed promptly and without penaltyPer the determination of PSE&G, *** ***’s electric account stopped receiving PALMco’s service on 3/**/2014, and her gas account will stop receiving PALMco’s service on 4/**/
On 3/**/2014, we spoke to *** ***’s ***, ***, regarding her accountWe reminded *** *** that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteedWe advised *** *** that her accounts had been canceled, and that per the determination of PSE&G, her electric account stopped receiving PALMco’s service on 3/**/2014, and her gas account will stop receiving PALMco’s service on 4/**/As a courtesy, we offered to review *** ***’s account for a courtesy creditUpon review, we issued *** *** a credit in the amount of $70.89, of which $will go towards her electric account, and $will go towards her gas account for the billing cycle of 2/**/2014-3/**/2014, which will be sent in the form of a check*** *** was satisfied, thanked us and the call was ended
Contrary to what *** *** believes, PALMco does not scam its customersPALMco values all of our customers and we do our best to provide quality service
Please let us know if the Revdex.com would like any further information
Thank you
Compliance
***
**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Palmco's response is extremely EMBELLISHED! The representative was argumentative and unwilling to LISTEN to my FACTS
I tried several times to explain how I was BAIT & SWITCHED by the Representative that ASSURED ME OF SAVINGS.... The rep showed me a bill with *** rates and stated by signing with Palmco I would SAVE MONEY.... IN NO WAY WERE VARIBALE RATES DISCUSSED, COMMUNICATED or SHARED
The unprofessional Repwho called me April ***, just kept going on about the definition of a variable rate. I in turn stressed that I was NOT provided the information regarding "variable rates" as I most certainly would NOT have agreed to being charged TRIPLE THE RATES IN MONTHSAt that time she kept stating I signed a contract and was further unwilling to LISTENShe pretty much told me 'This is what it is, and you have to deal with it".... She did offer me $( but only after I stood my ground about the BAIT & SWITCH SCAM Palmco is KNOWN FOR as it is plastered all over the internet(refer to ***, *** *** and ***)
According to MY calculations, I should be reimbursed $( and that's at the rate provided in NOVEMBERI was charged in two months later....
OCT:
GAS ELECTRICITY
Therm @= $13.86 Kwh @ =
NOV:
GAS ELECTRICITY
Therm @= 37.30 Kwh @ =
DEC:
GAS ELECTRICITY
Therm @= 141.85 Kwh @=
JAN:
Therm @= 165.21 Kwh @=
(MORE THAN DOUBLED FROM THE PREVIOUS MONTH for additional used Kwh)
FEB: GAS
Therm @= (ALMOST TRIPLE FROM THE PREVIOUS MONTH for additional used Therm )
FEB: ELECTRICITY
Kwh @ = ( $for additional Kwh )
MAR: GAS
Therm @ =
I most certainly was NOT pleased with her "courtesy offer"! And after being bullied, berated and insulted what could I do or say since she was acting like a damn "MOBSTER LOAN SHARK"She wasnt LISTENING to REASON
Palmco's Rep went on to CONVINCE me of their "reputable year family owned business" but quite frankly how and why should I care about a "family owned business" when they clearly dont care about charging me and "my family" TRIPLE the rates of *** ( which I had for years and NEVER PAID THESE RATES ).
To be honest the offer she gave me is "SHUT UP" money; certainly NOT a "courtesy"The last thing she said to me was " This is a courtesyNO ENTITY CAN REQUIRE or DEMAND US TO DO ANYTHING FOR YOU..." Really nice customer service!
I am not alone with the complaints of Palmco and its scamming services.... And I dont understand how charging anyone TRIPLE the amount in months is LEGAL?!?!?!? I live in a less than sq ft aptI work and go to schoolHow can I use $in gas in ONE MONTH?!?!?!? And, be charged TRIPLE the rates from one month another???? HOW IS THIS LEGAL and why hasnt the Revdex.com done something to STOP THIS CHARADE?! Palmco is ATROCIOUS!!! They are monetary rapists who prey on the vulnerable while CONVENIENTLY WITHHOLDING THEIR DEFINITION OF SERVICESNo one in their right mind would freely agree to be charged a variable rate that would TRIPLE THEIR BILL! Would YOU?
They claim they will send me a "courtesy check" (aka hush money ) of $I'll wait and see!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello *** and the Revdex.com,
0in 0in 0pt;">Regarding Case # ***
RESULTS
In response to this complaint, we will not be reaching out to *** ** ***We spoke to *** ** *** on 03/**/2014, and consider the matter closedAs a show of good faith, we offered to re-review *** ** ***’s accounts for a potential courtesy creditWe advised *** ** *** that we will be voiding the $for her gas and electric accounts, previously offered as a credit and will replace it with a courtesy credit of $266.13, $for her gas account and $for her electric account for the billing periods 12/**/2013- 02/**/2014, which will be mailed to *** ** *** in the form of a checkWe offered to review *** ** ***’s final bills should she be unhappy with it*** ** *** was pleased with the resolution, thanked us, and the call was ended
BACKGROUND INFORMATION
Prior to filing this complaint, *** ** ***’s gas and electric accounts were enrolled in PALMco’s service on 08/**/Shortly thereafter, a welcome packet was sent to *** ** *** that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing *** ** ***’s gas account on 11/**/and her electric account on 10/**/
After servicing *** ** ***’s accounts for more than three years, on 03/**/2014, we received an inbound cancellation request from *** ** ***’s utility, which was processed promptly and without penaltyPer the determination of ***, *** ** ***’s gas account is scheduled to stop receiving PALMco’s service on 05/**/and her electric account is scheduled to stop receiving PALMco’s service on 03/**/
On 03/**/2014, *** ** *** contacted our office in regards to her enrollment with PALMcoWe reminded *** ** *** that she signed up for a variable rates with no guarantee of savings upon completion of a TPV recording on 08/**/We also informed *** ** ***, per the determination of her utility, ***, her gas account is scheduled to stop receiving PALMco’s service on 05/**/and her electric account is scheduled to stop receiving PALMco’s service on 03/**/2014. As a courtesy, we offered to review *** ** ***’s accounts for a potential courtesy creditUpon review, we offered *** ** *** a courtesy credit of $133.02, $for her gas account and $for her electric account for the billing periods 12/**/2013- 02/**/2014, which will be mailed to *** ** *** in the form of a checkAfter accepting the credit, *** ** *** requested a copy of her authorization, however, we were unable to provide *** ** *** the TPV recording because it’s beyond the retention period and we no longer have access to it. *** ** *** thanked us and the call was ended
Contrary to *** ** ***’s complaint, PALMco does inform customers that they have enrolled in a variable rate planAll of this information is included in the welcome packet sent to customers shortly after enrollmentAdditionally, we are unable to provide *** ** *** the TPV recording because it’s beyond the retention period and we no longer have access to it
Please let us know if the Revdex.com would like any further information
Thank You
***
*** *** ***
*** ** ***
** ***
** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
[Your Answer Here]
Good day, I spoke to Palmco rep on 6/*, *** pursued to tell me all the rules and signed agreement on the variable rate, I advised her again it was not addressed to me verbally by their rep instead the rep confirmed Palmco rates were always lower the *** I even showed the young lady my recent bill and she circled the rate on agreement therm and per KWH Even if a variable rate applies it should be a reasonable rate based on a real market they have no explanation to justify the rates on certain months based on their purchase to their wholesales or what markets they're basing this from She offered me a credit of $And chg,which I did not acceptThe month that Palmco charged me the highest rates was the month my gas was high estimated by *** because the prior months they had not had access to the bsmnt to read the meter which was my April statement, one of her reasoning for rate being so high was due to the cold winter however the months that were really cold from Nov thru March their gas rate jumped to Again because from November thru March my reading was at Nov is when they started distributing my electric their rates KWH, DEC started electric and gas on usage And January Gas therms on usage and KWH, February THERMS on usage and KWH, March therms on estimated usage, and KHW and my April high estimated usage is per therms based usageAnd Per KWH As you can see their KWH were never as offered and coincidently the??
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I called in early Jan., I didn't know PalmCO will charge $per therm for gas in Jan., **I used therm and the total cost PalmCO charged is $PSE&G per therm price for Jan**is $0.60, and total is $
Electricity, PalmCO charged per Kwt, total charge is $for 182KwtPSE&G charge is $per Kwt for Jan, **, and total is $I am asking for a total deduction of for the month of Jan**from PalmCO
I am only asking for Jan**deduction now because the total bill from PSE&G is over $including the delivery chargeI am not able to pay itI cannot afford itIn fact, their charge has never been lower than PSE&G since I enrolledAnd I paid all previous months' chargesBut for Jan., the price tripled the market price
I have paid PSE&G's delivery charge for Jan., I haven't paid PalmCO's charge yetI can only pay PalmCO $for Janand can write them a check if they agreeFor the next bills (since PSE&G cannot disconnect PalmCO gas service until the end of March), I will do the same thing
On the phone when I asked the agent whether she pays these rates at homeShe avoided answering me directlyThe answer is clearly "no", otherwise she will say yesObviously, it is a fraud contract, because the *** at my door promised it's a long-term saveI didn't receive their welcome packageAccording to their fraud contract, they can charge customers $or even $per therm because according to their logic and contract, it is "variable"And this "variable" is not governed by reason and conscience
I would like to request email contact with PalmCO's agent because she doesn't allow me time to do the calculationI asked to call her back because my bill was not in front of meI felt that I was forced into an agreement with her on the phone
Sincerely,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I normally don't pay the bills as the wife doesI found out about the variable rate because my bill skyrocketed over the course of monthsIt gradually went from .041(the rate I was told it wold be, to kwh) I have called this company numerous times on my on time and will be put on hold for 10+ minutesI don't have time to sit around on my own time and money waiting for them to speak to meI emailed this company one time and never received a response from themI spoke with a lady last week (3/*/14) about my bill, I informed her that my portion of just Electric was almost $more than what it would have been if I stayed with Ameren IllinoisThe lady told me I was wrong and don't know how to read my billThis is an example of my current bill:
kwh x (PalmCo's rate) = $just for Electric through PalmCo
kwh x .047(Ameren's current rate) = $for the same electricity
This is an overcharge of $186.
Seems pretty easy to understand to meSince she told me I was wrong, I asked her to call me back on 3/*/between 12-1:pm CSTThey called at 3:pm CST while I'm teaching a classI called them on 3/*/at 1:pm CST and hung up after being on hold for minutesThey have not attempted to call me sinceThis company has hours that only are good for them, not their customers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Aaron Vance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They called yesterday 3/**/offering me in some changeThat is not what I need done I never signed up for this service because I was mislead by the canvassers hired by this companyI never wanted palmco and I shouldn't be charged for a service I never agreed to they can keep all those little meaningless checks until the credit my account in full
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The gentleman who came to my door and convinced me to switch to palmco explained to me that I would save money I never received a packet explaining that the rates were variable or I would have canceled right away.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Regarding case ***; ***
"margin: 0in 0in 0pt;">UPDATE
We spoke with *** *** ***’s wife, on 3/**/We offered to review *** ***’s final billUpon review we offered *** *** a credit of $for billing cycle 2/*/2014-3/*/2014, which will be mailed in the form of a checkWe reminded *** *** that per the determination of METED her account ended service with PALMco on 3/*/*** *** was satisfied, thanked us and ended the call
Please let us know if the Revdex.com would like any other information
Thank you
***
*** *** ***
*** ** ***
** ***
** ***
***

Hello *** and the Revdex.com,
Regarding case #***; *** ***
SURREBUTTAL
PALMco has no record of any contact with *** *** after 2/**/until 9/*/2014, when we attempted to contact her in regards to her Revdex.com complaintDuring that time, it is possible that one or more of our outside marketers may have contacted *** ***Upon receiving the original Revdex.com complaint, *** *** was added to our Internal Do Not Call List so that neither PALMco nor our marketers would attempt to contact her in the future
We apologize to *** *** for any inconvenience she may have experiencedWe will not contact *** *** in regards to this rebuttal so as not to further aggravate herIf she wishes to further discuss the issue with us, *** *** can feel free to contact our office
Please let us know if we can be of further assistance
Thank you
***
*** *** ***
*** ** ***
** ***
** ***
***
*** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** ** *** *** *** *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We have still not received a check, My husband was originally told weeks, and on 4/** was told weeks Therefore, we are not ending this complaint until check comes We currently owe $and they are supposed to be sending us a check to HELP compensate for the absurd overcharging that has been going on We are still not satisfied, but believe the business is attempting to resolve this issue
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becau
I am not disputing their right to raise my rate to whatever rate they choose to raise itI asked them why my rate had increased percent from fair market rates
To which they would not give me any response other than what was agreed upon in the contractMy concern was I was not given any notice of the huge rate increaseI believe their actions were morally and ethically wrong and their should be laws to protect consumers from these business practiceI would argue the credit they offered would not have even covered half of the huge increase they charged me and would not have protected me from any future huge rate increases
Thank You
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello *** and the Revdex.com,
Regarding case #***: ***
***
RESULT
In response to this complaint, we spoke to ***, *** ***’s wife on 3/*/*** *** requested that her account be re-reviewedWe obliged *** ***’s request to have her account re-reviewed Upon review, we offered a courtesy credit of $for billing cycles of 12/**/- 2/**/2014, which will be applied to her account This will void out previous credit of $given on 2/**/We advised *** *** that we will review her next bill should he be unhappy with it*** *** thanked us and the call was ended
BACKGROUND INFORMATION
Prior to filing this complaint, *** ***’s account was enrolled in PALMco’s service on 6/**/Shortly thereafter, a welcome packet that included all the necessary information regarding his enrollment with PALMco was mailed to *** ***, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’s account on 07/**/
After more than months of service with PALMco, we spoke with *** ***, *** ***’s son-in-law on 2/**/2013, regarding account. We advised *** *** that we will review *** ***’s account for loyalty credit, which consists of a 10% discount on his current bill, and his next two bills. The loyalty credit is a program we are offering to our customers, to assist with their bills, due to the increase caused by the arctic weatherUpon review, we offered a credit of $for billing cycle 1/**/2014-2/**/2014, which will be applied to his account*** *** requested we cancel *** ***’s account, which was processed promptly and without penaltyWe advised *** *** that it is per the determination of JCPL to schedule an end date*** *** accepted the credit, thanked us and ended the callPer the determination pf JCPL *** ***’s account is scheduled to end service with PALMco on 4/*/
Contrary to *** ***’s complaint, PALMco doesn’t take advantage of elderly customersPALMco values all of its customers and *** *** was sent all of the necessary information regarding her enrollment upon enrolling with our service
Please let us know if the Revdex.com would like any other information
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On March **, I received via e-mail a copy of the oral transcript of the phone call of the phone conversation between my dad *** *** and PALMco representative. After hearing this conversation the representative did not give his name to my dad and harassed my dad into taking this plan. This robo call was made at 8:48pm in the evening, my dad thought he was talking to a person when it was a female recording asking him questions and then a male voice comes on to correct him and made *** *** give all information required to get this energy plan; (home address, phone number, DOB, account numbers for gas & electric). *** *** was forced to take this, and you could hear the confusion in ***'s voice and he was taken advantage ofI can forward this call to you via e-mail upon request
I want to know how PALMco got my parent's home number; the company said that my dad agreed to this contract and he was forced into the contract. Please be advised that on March **, on ABC action news On Your Side had complaints from customers that had contracts with PALMco/*** ***. I also have copies of their segment on this matter. on Your Side did get refunds for these customers. I tried to get PALMco to give my father back more money then what they are offering him. I was told by their representative *** he will forward this complaint to their Resolution Department. When you call PALMco your on hold for minutes
and I was cut office twice by them. They prefer you to e-mail their customer service department with your complaint or concerns
to and hour and I've been cut off twice by them. The rep told me it's better to e-mail my matters to them
In order for the *** to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In response to this complaint, we spoke to *** *** on 4/**/As a courtesy, we offered to review *** ***’s account for potential creditUpon review, we offered *** *** a credit of $for billing cycles
1/**/2014-4/**/2014, which will be mailed in the form of a checkAs an extended courtesy, we offered to review *** ***’s final bill should he be unhappy with it. We also advised *** *** that per the determination of ***, *** ***’s gas account is scheduled to end service with PALMco on 5/*/ *** *** thanked us and ended the call

The Palmco sales reps came to my door in PA I don't open my door to strangers so I spoke with them through my window From the first word out of their mouth the red flags started coming up They wouldn't just leave a pamphlet in my mailbox as I requested; had an answer or excuse to every question I asked; kept trying to keep the conversation going and tried to make me think that I needed and wanted their serviceThese are all marketing ploys They asked for my digit account number on my bill, which they named it something else; I didn't give it to them of course They said they were only going to use the number to go to *** and lower my bill for two months The end result was I said I'd have to do some investigating first - don't call me I'll call you! I agree with the last guy's statement that they just want to get your account number, have you sign their little clipboard they carry around and then without your fully understanding, you've given your consent to change your electric over to Palmco Never ever sign anything or give anyone your personal info in person or on the phone!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello *** and the Revdex.com,
Regarding case # ***
"margin: 0in 0in 0pt;">
RESULT
In response to this complaint, we attempted to contact *** *** 4/*/and 4/*/but were only able to leave messagesWe will continue to reach out to *** *** in hopes of reaching an amicable resolution to this matter
BACKGROUND INFORMATION
Prior to this complaint, *** *** enrolled her husband, *** ***’s gas and electric accounts in PALMco’s service on 7/**/Shortly thereafter, a welcome packet was sent to *** *** that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’s electric account on 8/**/and his gas account on 9/**/
After five and a half months of service, on 2/*/2014, we spoke to *** ***’s wife, *** ***, regarding their accountsWe reminded *** that PALMco has no contract or cancelation fees, and rates are variable and savings are not guaranteedWe informed *** *** that we would review *** ***’s account for a possible courtesy creditUpon review, we issued *** *** a credit in the amount of $21.96, would be applied to her husband’s electric account for the billing cycle of 12/**/2013-1/**/*** *** was satisfied, thanked us and the call was ended
On 2/*/2014, we received an inbound cancelation request for *** ***’s accounts, which was processed promptly and without penaltyPer the determination of ***, *** ***’s electric account is scheduled to stop receiving PALMco’s service on 3/**/and his gas account on 4/**/
On 2/**/2014, we received a call from *** *** regarding her husband’s accountsWe reminded *** *** that she had signed up for a variable rate with no guarantee of savingsWe offered to re-review her accounts for an additional courtesy creditUpon review, we offered a credit in the amount of $92.82, of which $was towards her gas account for the billing cycle of 1/**/2014-2/**/2014, and $towards her electric account for the billing cycle of 1/**/2014-2/**/*** *** understood and ended the call
On 3/**/2014, we spoke to *** *** in regards to her accountWe reminded *** *** that she had signed up for a variable rate with no guarantee of savingsWe advised *** *** that per the determination of ***, PALMco will stop servicing her electric account as of 3/**/2014, and her gas account as of 4/**/As a courtesy, we offered to re-review *** ***’s accounts for additional courtesy creditsUpon review, we issued *** *** a credit in the amount of $towards her electric account for the billing cycle of 1/**/2014-2/**/This will be in addition to the $credit issued on 2/**/2014, and will bring her total credit amount to $for her electric accountWe also issued *** *** a credit towards her gas account in the amount of $for the billing cycle of 1/**/2014-2/**/This will be in addition to the $already issued on 2/**/2014, and will bring her total credit amount to $for her gas accountThese additional credits were mailed on 3/**/to *** *** in the form of a check due to her accounts being canceled*** *** was satisfied, thanked us and the call was ended
Please let us know if the Revdex.com would like any other information
Thank you,

Hello *** and the Revdex.com,
Regarding #***; *** ***:
RESULTS
In response to this complaint, we attempted to contact *** *** on 9/*/2014, but we were only able to
leave a messageWe apologize for any inconvenience *** *** may have experienced We will not call back again, so as not to aggravate *** ***, and we will add her to our Do Not Call List
BACKGROUND INFORMATION
Prior to filing this complaint, *** ***’s account was enrolled in PALMco’s service on 11/**/upon completion of a TPV recordingShortly thereafter, a welcome packet was sent to *** *** which included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’s account on 12/**/
On 1/**/2014, we received and inbound cancellation requestPer the determination of ***, *** ***’s account ended on 2/**/
After receiving PALMco’s service for over a year and three months, we received the first call from *** *** on 2/**/We answered all *** ***’s questions regarding her accountWe reminded *** *** that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savingsAs a courtesy, we offered to review *** ***’s account for a potential courtesy creditUpon review, we offered *** *** a courtesy credit of $for the billing cycle of 1/*/- 2/**/2014, which was mailed in the form of a check*** *** thanked us and the call was ended
*** *** followed up with us on 2/**/We answered all *** ***’s questions*** *** thanked us and the call was ended
Since 2/**/2014, PALMco has no record of any contact with *** ***
Please let us know if we can be of further assistance.
Thank you
***
*** *** ***
*** ** ***
** ***
** ***
***
*** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** ** *** *** *** ***