PALMco

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I disagree with Palmco energy's sales strategy and assessment of what their sales representative described at my door . They falsely represented their company and I was mislead into believing by the representative that came to my home that they could save me significantly on my energy billHad the representative of their company himself thoroughly explained every detail of Palmco's services I would have been able to make a more educated decision about their services. I am a very dissatisfied consumer who wants nothing more than a clear, non-sugar coated explanation from a so called expert sales rep of a product that is required to survive. All I wanted to do was save money or I would never have signed onto a contract that was going to cost me more then I was currently paying with ***That makes no sense to do soSincerely , *** ***.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello *** and the Revdex.com,
Regarding case # ***; *** *** ***
RESULT
In response to this complaint, we spoke to *** *** on 6/**/
As a courtesy, we offered to re-review *** ***’s account for potential creditUpon review, we offered *** *** a credit of $on his gas account for billing cycle 5/*/2014-6/*/2014, which will be mailed in the form of a checkThis will void out the previous credit of $given on 6/*/*** *** was satisfied with this credit and the call was ended
BACKGROUND INFORMATION
Prior to filing this complaint, *** ***’s gas account enrolled in PALMco’s service on 12/*/Shortly thereafter, a welcome package was sent to *** *** which included all the necessary information regarding his enrollment with PALMco, including the fact rates are variable and savings are not guaranteedPALMco began servicing *** ***’s gas account on 1/*/
On 3/**/2014, we received an email from *** *** regarding his accountShortly thereafter, on 3/**/2014, we attempted to contact *** *** but were only able to leave a message
On 3/**/2014, we received an email from *** *** regarding his accountShortly thereafter, on 3/**/2014, we spoke with *** ***We reminded *** *** that he agreed to variable rates with no guarantee of savingsWe advised *** *** that he is receiving our introductory rate of for the first months of his service with us*** *** was satisfied, thanked us and the call was ended
We spoke with *** *** on 5/*/2014, regarding his accountWe reminded *** *** that he agreed to variable rates with no guarantee of savings*** *** understood, thanked us and the call was ended
On 5/*/2014, we received an inbound cancellation request from UGI for *** ***’s gas account, which was processed promptly and without penaltyPer the determination of UGI, *** ***’s gas account ended service with PALMco on 6/*/
We spoke with *** *** on 6/*/We apologize for any displeasure that *** *** may have experienced with the increase of costs caused by the arctic winter weatherUnfortunately, the winter conditions caused price fluctuations that were severe and out of the control of PALMcoAs a courtesy, we offered to review *** ***s account for potential creditUpon review, we offered *** *** a credit of $on his account for billing cycle 5/*/2014-6/*/2014, which will be mailed in the form of a check*** *** acknowledged and the call was ended
Additionally, *** *** was advised during his enrollment that PALMco’s rates are variable and savings are not guaranteed, and a welcome packet was sent to *** *** with all of the necessary information regarding enrollment in our service, including the fact that savings are not guaranteed
Please let us know if the Revdex.com would like any further information
Thank you
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
[Your Answer Here]
Good day, I spoke to Palmco rep on 6/*, *** pursued to tell me all the rules and signed agreement on the variable rate, I advised her again it was not addressed to me verbally by their rep instead the rep confirmed Palmco rates were always lower the *** I even showed the young lady my recent bill and she circled the rate on agreement therm and per KWH Even if a variable rate applies it should be a reasonable rate based on a real market they have no explanation to justify the rates on certain months based on their purchase to their wholesales or what markets they're basing this from She offered me a credit of $And chg,which I did not acceptThe month that Palmco charged me the highest rates was the month my gas was high estimated by *** because the prior months they had not had access to the bsmnt to read the meter which was my April statement, one of her reasoning for rate being so high was due to the cold winter however the months that were really cold from Nov thru March their gas rate jumped to Again because from November thru March my reading was at Nov is when they started distributing my electric their rates KWH, DEC started electric and gas on usage And January Gas therms on usage and KWH, February THERMS on usage and KWH, March therms on estimated usage, and KHW and my April high estimated usage is per therms based usageAnd Per KWH As you can see their KWH were never as offered and coincidently the??
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Hello *** and the Revdex.com,
0in 0in 0pt;">Regarding Case # ***
RESULTS
In response to this complaint, we will not be reaching out to *** ** ***We spoke to *** ** *** on 03/**/2014, and consider the matter closedAs a show of good faith, we offered to re-review *** ** ***’s accounts for a potential courtesy creditWe advised *** ** *** that we will be voiding the $for her gas and electric accounts, previously offered as a credit and will replace it with a courtesy credit of $266.13, $for her gas account and $for her electric account for the billing periods 12/**/2013- 02/**/2014, which will be mailed to *** ** *** in the form of a checkWe offered to review *** ** ***’s final bills should she be unhappy with it*** ** *** was pleased with the resolution, thanked us, and the call was ended
BACKGROUND INFORMATION
Prior to filing this complaint, *** ** ***’s gas and electric accounts were enrolled in PALMco’s service on 08/**/Shortly thereafter, a welcome packet was sent to *** ** *** that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing *** ** ***’s gas account on 11/**/and her electric account on 10/**/
After servicing *** ** ***’s accounts for more than three years, on 03/**/2014, we received an inbound cancellation request from *** ** ***’s utility, which was processed promptly and without penaltyPer the determination of ***, *** ** ***’s gas account is scheduled to stop receiving PALMco’s service on 05/**/and her electric account is scheduled to stop receiving PALMco’s service on 03/**/
On 03/**/2014, *** ** *** contacted our office in regards to her enrollment with PALMcoWe reminded *** ** *** that she signed up for a variable rates with no guarantee of savings upon completion of a TPV recording on 08/**/We also informed *** ** ***, per the determination of her utility, ***, her gas account is scheduled to stop receiving PALMco’s service on 05/**/and her electric account is scheduled to stop receiving PALMco’s service on 03/**/2014. As a courtesy, we offered to review *** ** ***’s accounts for a potential courtesy creditUpon review, we offered *** ** *** a courtesy credit of $133.02, $for her gas account and $for her electric account for the billing periods 12/**/2013- 02/**/2014, which will be mailed to *** ** *** in the form of a checkAfter accepting the credit, *** ** *** requested a copy of her authorization, however, we were unable to provide *** ** *** the TPV recording because it’s beyond the retention period and we no longer have access to it. *** ** *** thanked us and the call was ended
Contrary to *** ** ***’s complaint, PALMco does inform customers that they have enrolled in a variable rate planAll of this information is included in the welcome packet sent to customers shortly after enrollmentAdditionally, we are unable to provide *** ** *** the TPV recording because it’s beyond the retention period and we no longer have access to it
Please let us know if the Revdex.com would like any further information
Thank You
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We have still not received a check, My husband was originally told weeks, and on 4/** was told weeks Therefore, we are not ending this complaint until check comes We currently owe $and they are supposed to be sending us a check to HELP compensate for the absurd overcharging that has been going on We are still not satisfied, but believe the business is attempting to resolve this issue
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I called in early Jan., I didn't know PalmCO will charge $per therm for gas in Jan., **I used therm and the total cost PalmCO charged is $PSE&G per therm price for Jan**is $0.60, and total is $
Electricity, PalmCO charged per Kwt, total charge is $for 182KwtPSE&G charge is $per Kwt for Jan, **, and total is $I am asking for a total deduction of for the month of Jan**from PalmCO
I am only asking for Jan**deduction now because the total bill from PSE&G is over $including the delivery chargeI am not able to pay itI cannot afford itIn fact, their charge has never been lower than PSE&G since I enrolledAnd I paid all previous months' chargesBut for Jan., the price tripled the market price
I have paid PSE&G's delivery charge for Jan., I haven't paid PalmCO's charge yetI can only pay PalmCO $for Janand can write them a check if they agreeFor the next bills (since PSE&G cannot disconnect PalmCO gas service until the end of March), I will do the same thing
On the phone when I asked the agent whether she pays these rates at homeShe avoided answering me directlyThe answer is clearly "no", otherwise she will say yesObviously, it is a fraud contract, because the *** at my door promised it's a long-term saveI didn't receive their welcome packageAccording to their fraud contract, they can charge customers $or even $per therm because according to their logic and contract, it is "variable"And this "variable" is not governed by reason and conscience
I would like to request email contact with PalmCO's agent because she doesn't allow me time to do the calculationI asked to call her back because my bill was not in front of meI felt that I was forced into an agreement with her on the phone
Sincerely,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I normally don't pay the bills as the wife doesI found out about the variable rate because my bill skyrocketed over the course of monthsIt gradually went from .041(the rate I was told it wold be, to kwh) I have called this company numerous times on my on time and will be put on hold for 10+ minutesI don't have time to sit around on my own time and money waiting for them to speak to meI emailed this company one time and never received a response from themI spoke with a lady last week (3/*/14) about my bill, I informed her that my portion of just Electric was almost $more than what it would have been if I stayed with Ameren IllinoisThe lady told me I was wrong and don't know how to read my billThis is an example of my current bill:
kwh x (PalmCo's rate) = $just for Electric through PalmCo
kwh x .047(Ameren's current rate) = $for the same electricity
This is an overcharge of $186.
Seems pretty easy to understand to meSince she told me I was wrong, I asked her to call me back on 3/*/between 12-1:pm CSTThey called at 3:pm CST while I'm teaching a classI called them on 3/*/at 1:pm CST and hung up after being on hold for minutesThey have not attempted to call me sinceThis company has hours that only are good for them, not their customers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Aaron Vance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They called yesterday 3/**/offering me in some changeThat is not what I need done I never signed up for this service because I was mislead by the canvassers hired by this companyI never wanted palmco and I shouldn't be charged for a service I never agreed to they can keep all those little meaningless checks until the credit my account in full
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Regarding case ***; ***
"margin: 0in 0in 0pt;">UPDATE
We spoke with *** *** ***’s wife, on 3/**/We offered to review *** ***’s final billUpon review we offered *** *** a credit of $for billing cycle 2/*/2014-3/*/2014, which will be mailed in the form of a checkWe reminded *** *** that per the determination of METED her account ended service with PALMco on 3/*/*** *** was satisfied, thanked us and ended the call
Please let us know if the Revdex.com would like any other information
Thank you
***
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Hello *** and the Revdex.com,
Regarding case #***; *** ***
SURREBUTTAL
PALMco has no record of any contact with *** *** after 2/**/until 9/*/2014, when we attempted to contact her in regards to her Revdex.com complaintDuring that time, it is possible that one or more of our outside marketers may have contacted *** ***Upon receiving the original Revdex.com complaint, *** *** was added to our Internal Do Not Call List so that neither PALMco nor our marketers would attempt to contact her in the future
We apologize to *** *** for any inconvenience she may have experiencedWe will not contact *** *** in regards to this rebuttal so as not to further aggravate herIf she wishes to further discuss the issue with us, *** *** can feel free to contact our office
Please let us know if we can be of further assistance
Thank you
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The gentleman who came to my door and convinced me to switch to palmco explained to me that I would save money I never received a packet explaining that the rates were variable or I would have canceled right away.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello *** and the Revdex.com,
Regarding case #***: ***
***
RESULT
In response to this complaint, we spoke to ***, *** ***’s wife on 3/*/*** *** requested that her account be re-reviewedWe obliged *** ***’s request to have her account re-reviewed Upon review, we offered a courtesy credit of $for billing cycles of 12/**/- 2/**/2014, which will be applied to her account This will void out previous credit of $given on 2/**/We advised *** *** that we will review her next bill should he be unhappy with it*** *** thanked us and the call was ended
BACKGROUND INFORMATION
Prior to filing this complaint, *** ***’s account was enrolled in PALMco’s service on 6/**/Shortly thereafter, a welcome packet that included all the necessary information regarding his enrollment with PALMco was mailed to *** ***, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’s account on 07/**/
After more than months of service with PALMco, we spoke with *** ***, *** ***’s son-in-law on 2/**/2013, regarding account. We advised *** *** that we will review *** ***’s account for loyalty credit, which consists of a 10% discount on his current bill, and his next two bills. The loyalty credit is a program we are offering to our customers, to assist with their bills, due to the increase caused by the arctic weatherUpon review, we offered a credit of $for billing cycle 1/**/2014-2/**/2014, which will be applied to his account*** *** requested we cancel *** ***’s account, which was processed promptly and without penaltyWe advised *** *** that it is per the determination of JCPL to schedule an end date*** *** accepted the credit, thanked us and ended the callPer the determination pf JCPL *** ***’s account is scheduled to end service with PALMco on 4/*/
Contrary to *** ***’s complaint, PALMco doesn’t take advantage of elderly customersPALMco values all of its customers and *** *** was sent all of the necessary information regarding her enrollment upon enrolling with our service
Please let us know if the Revdex.com would like any other information
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becau
I am not disputing their right to raise my rate to whatever rate they choose to raise itI asked them why my rate had increased percent from fair market rates
To which they would not give me any response other than what was agreed upon in the contractMy concern was I was not given any notice of the huge rate increaseI believe their actions were morally and ethically wrong and their should be laws to protect consumers from these business practiceI would argue the credit they offered would not have even covered half of the huge increase they charged me and would not have protected me from any future huge rate increases
Thank You
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On March **, I received via e-mail a copy of the oral transcript of the phone call of the phone conversation between my dad *** *** and PALMco representative. After hearing this conversation the representative did not give his name to my dad and harassed my dad into taking this plan. This robo call was made at 8:48pm in the evening, my dad thought he was talking to a person when it was a female recording asking him questions and then a male voice comes on to correct him and made *** *** give all information required to get this energy plan; (home address, phone number, DOB, account numbers for gas & electric). *** *** was forced to take this, and you could hear the confusion in ***'s voice and he was taken advantage ofI can forward this call to you via e-mail upon request
I want to know how PALMco got my parent's home number; the company said that my dad agreed to this contract and he was forced into the contract. Please be advised that on March **, on ABC action news On Your Side had complaints from customers that had contracts with PALMco/*** ***. I also have copies of their segment on this matter. on Your Side did get refunds for these customers. I tried to get PALMco to give my father back more money then what they are offering him. I was told by their representative *** he will forward this complaint to their Resolution Department. When you call PALMco your on hold for minutes
and I was cut office twice by them. They prefer you to e-mail their customer service department with your complaint or concerns
to and hour and I've been cut off twice by them. The rep told me it's better to e-mail my matters to them
In order for the *** to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In response to this complaint, we spoke to *** *** on 4/**/As a courtesy, we offered to review *** ***’s account for potential creditUpon review, we offered *** *** a credit of $for billing cycles
1/**/2014-4/**/2014, which will be mailed in the form of a checkAs an extended courtesy, we offered to review *** ***’s final bill should he be unhappy with it. We also advised *** *** that per the determination of ***, *** ***’s gas account is scheduled to end service with PALMco on 5/*/ *** *** thanked us and ended the call

The Palmco sales reps came to my door in PA I don't open my door to strangers so I spoke with them through my window From the first word out of their mouth the red flags started coming up They wouldn't just leave a pamphlet in my mailbox as I requested; had an answer or excuse to every question I asked; kept trying to keep the conversation going and tried to make me think that I needed and wanted their serviceThese are all marketing ploys They asked for my digit account number on my bill, which they named it something else; I didn't give it to them of course They said they were only going to use the number to go to *** and lower my bill for two months The end result was I said I'd have to do some investigating first - don't call me I'll call you! I agree with the last guy's statement that they just want to get your account number, have you sign their little clipboard they carry around and then without your fully understanding, you've given your consent to change your electric over to Palmco Never ever sign anything or give anyone your personal info in person or on the phone!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello *** and the Revdex.com,
Regarding Case # ***:
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RESULT
In response to this complaint, we attempted to contact *** *** on 2/**/and 2/**/2014, but were only able to leave messagesWe will continue to reach out to *** *** until an amicable resolution is reached*** *** has been placed on our internal Do Not Call list
BACKGROUND INFORMATION
Prior to this complaint, *** ***’s gas and electric accounts were enrolled in PALMco’s service on 3/**/Shortly thereafter, a welcome packet was sent to *** *** which included all the necessary information regarding enrollment with PALMco, including the fact rates are variable and savings are not guaranteedPALMco began servicing *** ***’s gas and electric accounts on 5/**/
After eight months of receiving PALMco service, we spoke to *** *** on 1/**/regarding his gas and electric accountsWe reminded *** *** that PALMco has no long term contract or cancellation fees and that we offer variable rates with no guarantee of savings*** *** requested the cancelation of his accounts, which was processed promptly and without penaltyWe advised *** *** of the cancelation process, and that it is per the determination of PSE&G to schedule an end date for both of his accountsAs a show of good faith we offered to review *** ***’s accounts for potential courtesy credits, but he refused our offer and the call was ended
Contrary to what *** *** states in his complaint, PALMco does not use unethical tactics to advertise our servicesBecause we valued him as a customer, PALMco sent *** *** a letter and agreement advertising our Restaurant.com promotion in hopes that he would reconsider cancelling PALMco’s service
Please let us know if the Revdex.com would like any further information
Thank you

Hello *** and the Revdex.com,
Regarding case ***:
"margin: 0in 0in 0pt;">
RESULT
In response to this complaint, we will not be reaching out to *** ***. We previously had emailed *** *** informing him that his most recent refund check for the billing cycle of February through March will be sent in the mail. *** *** should receive his check in the amount of $within the coming days. At this point in time, we believe this matter is resolved
BACKGROUND INFORMATION
Prior to filing a complaint, *** *** called PALMco’s office to enroll in our services on 2/**/2013. Shortly thereafter, a welcome packet was sent to *** *** that included all the necessary information related to enrollment with PALMco, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’ account on 4/*/
PALMco serviced *** ***’ account for ten months without issue. *** *** then contacted our office in February of 2013. After offering him several courtesy credits, *** *** filed Revdex.com complaint ***. We responded to the Revdex.com for complaint *** on 2/**/2014. Since then, we have been in contact with *** *** in regard to refunds for his PALMco charges
PALMco no longer supplies *** ***’ electricity as of 3/*/
Please let us know if the Revdex.com would like any further information
Thank you