PALMco

Hello *** and the Revdex.com,
Regarding case ***:
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RESULT
In response to this complaint, we will not be reaching out to *** ***. We previously had emailed *** *** informing him that his most recent refund check for the billing cycle of February through March will be sent in the mail. *** *** should receive his check in the amount of $within the coming days. At this point in time, we believe this matter is resolved
BACKGROUND INFORMATION
Prior to filing a complaint, *** *** called PALMco’s office to enroll in our services on 2/**/2013. Shortly thereafter, a welcome packet was sent to *** *** that included all the necessary information related to enrollment with PALMco, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’ account on 4/*/
PALMco serviced *** ***’ account for ten months without issue. *** *** then contacted our office in February of 2013. After offering him several courtesy credits, *** *** filed Revdex.com complaint ***. We responded to the Revdex.com for complaint *** on 2/**/2014. Since then, we have been in contact with *** *** in regard to refunds for his PALMco charges
PALMco no longer supplies *** ***’ electricity as of 3/*/
Please let us know if the Revdex.com would like any further information
Thank you

Hello *** and the Revdex.com,
Regarding Case # ***:
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RESULT
In response to this complaint, we attempted to contact *** *** on 2/**/and 2/**/2014, but were only able to leave messagesWe will continue to reach out to *** *** until an amicable resolution is reached*** *** has been placed on our internal Do Not Call list
BACKGROUND INFORMATION
Prior to this complaint, *** ***’s gas and electric accounts were enrolled in PALMco’s service on 3/**/Shortly thereafter, a welcome packet was sent to *** *** which included all the necessary information regarding enrollment with PALMco, including the fact rates are variable and savings are not guaranteedPALMco began servicing *** ***’s gas and electric accounts on 5/**/
After eight months of receiving PALMco service, we spoke to *** *** on 1/**/regarding his gas and electric accountsWe reminded *** *** that PALMco has no long term contract or cancellation fees and that we offer variable rates with no guarantee of savings*** *** requested the cancelation of his accounts, which was processed promptly and without penaltyWe advised *** *** of the cancelation process, and that it is per the determination of PSE&G to schedule an end date for both of his accountsAs a show of good faith we offered to review *** ***’s accounts for potential courtesy credits, but he refused our offer and the call was ended
Contrary to what *** *** states in his complaint, PALMco does not use unethical tactics to advertise our servicesBecause we valued him as a customer, PALMco sent *** *** a letter and agreement advertising our Restaurant.com promotion in hopes that he would reconsider cancelling PALMco’s service
Please let us know if the Revdex.com would like any further information
Thank you

Hello *** and the ***,
Regarding case # ***; *** ***
RESULT
In response to *** ***’s rebuttal, we spoke with *** *** on 05/**/As a form of goodwill, we offered to re-review her account for an additional courtesy creditUpon review, we advised *** *** that we will be voiding the credit of $previously offered on 04/**/and will be replacing it with a new courtesy credit of $206.94, towards her account for the billing cycle 03/**/2014- 04/**/We advised her she will receive this courtesy credit in the form of a check*** *** seemed satisfied with this resolution, thanked us and the call was ended
Please let us know if the *** would like any further information
Thank you
***

In response to this complaint, we spoke to *** *** on 4/**/We reminded *** *** that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. As a courtesy, we offered to review *** ***’s gas and electric accounts for
a potential courtesy creditUpon review, we offered *** *** a total credit of $for the billing cycle of 3/**/2014-4/*/2014, which will be mailed in the form of a checkAs a further courtesy, we offered to review *** ***’s next bill, should he be unhappy with it*** *** accepted the offer, thanked us and ended the call
BACKGROUND INFORMATION
Prior to filing this complaint, *** ***’ electric and gas accounts were enrolled in PALMco’s service on 1/**/Shortly thereafter, a welcome packet was sent to *** *** that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing *** ***’ electric account on 3/**/and gas account on 4/**/
While servicing his account for over a year, PALMco had no contact with *** ***
We apologize to *** *** for any hardship he may have experienced due to the increases in his bill caused by artic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMcoPALMco values all of our customers and do our best to provide quality service
Please let us know if the Revdex.com would like any further information
Thank you

In response to this rebuttal, we attempted to contact *** *** on 6/**/and 6/**/2014, but were only able to leave messagesWe will continue to reach out to *** *** until an amicable resolution is reached
We last spoke to *** *** on 6/*/2014, and advised him that we had already offered him a very reasonable and fair credit in the amount of $towards his accountHowever, at that time *** *** did not want to come to an amicable resolution
Contrary to what *** *** states in his rebuttal, he was sent all of the necessary information regarding PALMco’s service following his enrollment PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings All of this information is included in the welcome packet sent to customers shortly after enrollment
PALMco does not mislead it customers or potential customers, the fact that savings are not guaranteed is disclosed in the customer agreement as well as the welcome packet sent to all shortly after enrollment
Additionally, we previously received a rebuttal for *** *** dated May ***. We previously responded to the May *** rebuttal on May ***Please note that although this rebuttal is dated for 5/**/2014, PALMco did not receive it until 6/**/
This is *** ***’s 6th rebuttal, and *** *** continues to refuse to work with PALMcoWe have been more than accommodating in our credits we have already issued and please ask that the Revdex.com consider this matter closed
Please let us know if the Revdex.com would like any further information
Thank you
Compliance
*** *** ***
*** ** ***
** ***
** ***
***

Hello ***
Regarding Case # ***
RESULTS
In response to *** ***’s rebuttal, PALMco did not send the ***’s a check for $On their previous rebuttal, the ***’s indicated their final bill was never reviewed, however, PALMco did review their final bill and extended a total credit of $to the ***’s. Their final bill was for the billing cycle 02/**/2014- 02/**/2014, in which they received credits in two parts, $on the first bulk check of $and $on the second bulk check of $65.65, totaling a total credit of $We attempted to reach the ***’s to convey this information on 03/**/and 03/**/but were only able to leave messages
We respectfully request that this case be closed
Respectfully,
***

In response to this rebuttal, we spoke with ***, *** ***’s daughter, on 4/**/We advised *** that per the determination of Pepco, *** ***’s electric account ended service with PALMco on 3/**/and his gas account on 2/**/As a courtesy, we offered to review *** ***’s account for any potential creditUpon review, we offered *** a credit of $on the electric for billing cycles 2/**/2014-3/**/and $on the gas for billing cycles 2/**/2014-3/**/2014, for a total credit of $317.94, which will be mailed in the form of a check*** thanked us and ended the call
Please let us know if the ***would like any further information
Thank you

Hello *** and the Revdex.com,
0in 0in 0pt;">Regarding case ***:
RESULTS
In response to this complaint, we spoke with *** *** on 3/**/*** *** confirmed that he is aware that he agreed to variable rates with no guarantee of savingsWe advised *** *** that in addition to his usage level on his account being high, the record breaking cold temperature caused an increase in commodity pricesAs a courtesy, we offered to review *** ***’s account for a potential courtesy creditUpon review we offered *** *** a courtesy credit of $for the billing 1/*/2014-3/*/2014, which will be mailed in the form of a checkAs an extended courtesy, we advised *** *** to contact us for a review of his final bill should he be unhappy with it*** *** accepted the offer, thanked us and the call was ended call
BACKGROUND INFORMATION
Prior to filing this complaint, *** *** was enrolled in PALMco’s service on 3/**/Shortly thereafter, a welcome packet was sent to *** *** which included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’s account on 6/*/
On 8/**/2013, we received a call from *** *** regarding her accountWe advised *** *** that she received a rate lower than that of her utility company for the last two billing cycles*** *** advised us she will do some research and give us a call back*** *** then ended the call
We spoke with *** *** on 1/*/regarding his bill. We reminded *** *** that rates are variable and savings are not guaranteed*** *** understood and requested we cancel his service with PALMco, which was processed promptly and without penaltyWe advised *** *** that it is per the determination of *** to schedule an end date for the account*** *** acknowledged and ended the call
On 3/**/2014, *** *** called regarding his account. We advised *** *** that in addition to his usage level on his account being high, the record breaking cold temperature caused an increase in commodity pricesWe advised *** *** that we will review his account for our loyalty credit, which consists of a 10% discount on his current bill, and his next two bills. The loyalty credit is a program we are offering to our customers, to assist with their bills, due to the increase caused by the arctic weatherWe informed *** *** that per the determination of *** his account will end service with PALMco on 4/*/*** *** acknowledged and ended the callHowever, we have not been able to reach *** *** to give him his credit as discussed in the phone call
Please let us know if the Revdex.com would like any further information
Thank you
***
*** *** ***
*** ** ***
** ***
** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have asked for this claim to be re-opened because:
I was contacted by Palmco while I was at work and was unable to dedicated my full time and attention to the matterSubsequently, I was on vacation for two weeksDuring that time I was able to think more clearly about Palmco's responseWhen I was on vacation, the settlement check arrivedUpon return, I decided not to cash it because in retrospect, I do not feel it is an adequate settlementPalmco's written response to my claim also makes it seem as if my bill skyrocketed because of my increased usageYes my usage did increase, and I t is only natural that my bill would increaseHowever, Palmco's rates skyrocketed along with my usageHad I been with *** I would have saved a substantial amount of money, as indicated in my spreadsheetFurthermore, Palmco's response only recognizes the months from 11/2013-2/2013, which disregards any previous months I was a customerIn addition, Palmco states they do not misrepresent their serviceHowever, THEY solicited ME and their focus was not quality of service! The focus was that they would provide better rates than my current carrier ***, even if it was only a small amount like $a monthThis in fact, was not the caseIn addition, if Palmco disputes their responsibility in a Revdex.com claim, why would I think that a phone call to them, before cancelling service, would have yielded a different result? I say this because they mention I never spoke with them directly to cancelI am not the first person, nor will I be the last to have issues with and be misinformed by 3rd party suppliers as Palmco.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Regarding case ***: *** ***
In response to this rebuttal, we attempted to contact *** *** on 5/*/and 5/*/but were only able to leave messagesWe will continue to reach out to *** *** until an amicable resolution has been reached
In response to *** ***’s concerns, a check in the amount of $63.37, check number ***, and a check in the amount of $147.40, check number ***, were mailed to *** *** on 5/*/This is in addition to the credit of $22.47, which was applied to *** ***’s account on 3/**/*** ***’s credit of $9.31, offered on 4/**/2014, will be applied to her account within the next two billing cyclesThis makes a total credit of $
Contrary to this complaint, the credit of $*** *** mentions in her complaint are the credits of $22.47, which was applied to her account and the credit of $63.37, which was mailed in the form of a check on 4/**/
Please let us know if the Revdex.com would like any further information
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I never signed a contract, signed up for this service or received a welcome packetI just learned that they were on my billI do not receive paper bills, I have it set up with *** that they send my billing information to Bank of America and when I get an alert that I have a bill, I pay itI have always had a good relationship with *** and never had reason to believe that they were incorrectly charging meI also didn't think I had to view my bills to see that a supplier was on my bill because I have NEVER SIGNED UP WITH ANY OTHER SUPPLIERS! When a representative from Palmco called me, I did tell them that I wanted to see this supposed contract but she didn't make any offers to reduce my bill which was what I requested in my original complaintI want to pay the *** rates since that is the only company I signed on withA $refund is insulting compared to what they have been charging me without my knowledge and I told her that I did not want to cash the check because I didn't want that to be perceived as a resolution to this complaint but she sad that it had nothing to do with the complaintIt was issued before my complaint and I continued with this process because I do not believe that it is sufficient and I also told her that I do not feel that they are trying to work with me regarding these charges
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I want $check for the settlement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I spoke with a PALMco representative and they reported to me that the reason my electric rates increased was a direct result of a colder than winter. She was able to financially assist me with my bill and I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Regarding case # ***, *** ***
UPDATE
We spoke to *** *** on 5/**/We reminded *** *** that he signed up for a variable rate with no guarantee of savingsAs a courtesy, we offered to review *** ***’s account for a courtesy creditUpon review, we issued *** *** a credit in the amount of $towards his account for the billing cycles of 2/*/2014-5/**/2014, which would be mailed the form of a checkHowever, *** *** refused our credit offer because he wanted to dispute his usage with his utility companyWe are now waiting for *** *** to obtain his actual usage
Please let us know if the Revdex.com would like any further information
Thank you.Compliance
*** *** ***
*** ** ***
** ***
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have yet to discuss this issue with PalmCo They have called twice during my work day and haven't been able to reach me (though I emailed back today and
let them know a two hour window when they could reach me) The call back number they've left for me is their standard number which takes almost an
hour to reach a human being (called twice last week, minutes the first time, an hour the second time)
Again, my issue is not with the variable rate advertised, it's with the bait and switch approach where they lead you to believe that their rates are competitive (which they are not - their Sales guy *** even said on the phone last week that "they could not compete with the Utility's prices") and that as soon as the introductory period is over they increase the rates dramatically each month I understand supply and demand and the why prices rise in certain situations, but how does PalmCo think that their rates are competitive when they are charging four times what others suppliers are charging over the same period? They are not even close to being competitive, hence my use of the term price gouging The "arctic
winter weather” conditions did drive up everyone's gas price over the past winter, but only ~20-**% - not the ~400% that PalmCo did.
Regarding my phone call with them where they offered me a small refund, I did accept it (which I clearly stated in my complaint) but I also told PalmCo that I was not satisfied with the outcome and that I was issuing a complaint with the Revdex.com and the Attorney Generals Office
I hope to hear from them soon with a reasonable offer for a resolution
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We never received any calls on 3/**/14! On 3/**/Palmco did try to call, twiceOnce in the morning around 10am which I was not able to get the to callThey left a message with a gen*** toll free number that I did try to call them back on but after being on hold for over a hour a decided to write them an emailThe email was sent at 1pm and said:
"we tried to call back
and had trouble getting through again (being on hold)If you wish to
discuss the rebate we wont be happy unless the rebate is at least $
If you would like to talk please call tomorrow before 1pm
Thank you"
They then tried to call again at 4:57pm on 3/**/in which I have told them in more then one email to call before or 1pm as I work from 2p-2a
I am still waiting from them to call back or respond to my email I sent yesterday
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Hello *** and the Revdex.com,
Regarding case ***; *** ***
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RESULT
In response to this complaint, we tried contacting *** *** on 4/*/and 4/*/2014, but were only able to leave messagesWe will continue to reach out to *** *** until an amicable resolution has been reached
BACKGROUND INFORMATION
Prior to this complaint, *** ***’s electric and gas accounts were enrolled in PALMco’s service on 10/*/Shortly thereafter, a welcome packet was sent to *** *** that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’s electric account on 11/**/and her gas account on 12/**/
After over a year of receiving PALMco service, we spoke with *** *** on 4/*/regarding her accountWe advised *** *** that the enrollment with PALMco was valid upon the completion of a signed agreementBy signing the agreement *** *** agreed to our variable rate planAs a courtesy we offered to review *** ***’s accounts for potential courtesy creditUpon review, we offered *** *** a courtesy credit of $for billing cycles 1/**/2014-3/**/2014, which will be applied to her account*** *** requested the cancellation of her accountsWe advised *** *** that it is per the determination of *** to schedule an end date on her accounts. However, before we could process her request to cancel her accounts, we received an Inbound Drop request from *** *** acknowledged this and ended the callPer the determination of *** *** ***’s electric account is scheduled to end service with PALMco on 4/**/and her gas account on 6/**/
On 4/*/2014, we received an email from *** *** regarding her creditShortly thereafter, we tried contacting *** *** on 4/*/but were only able to leave messages.
We apologize if *** *** was not pleased with the increase of costs caused by the arctic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMcoPALMco values all of our customers and do our best to provide quality serviceIn addition to seeing the terms of PALMco’s service when initially signing our agreement, *** *** was sent all of the necessary information regarding PALMco’s supply following her enrollment in our servicePALMco does inform customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment
Please let us know if the Revdex.com would like any further information
Thank you

I have had a similar experience to others who have placed reviews on this site A representative guaranteed that I would receive lower rates than my local company could provide I read the contract and told the representative that the contract states signing up accrues a second charge, which is in addition to the current one The representative denied it, then explained it as strictly the energy charge and there would be no other charges After the representative "explained" the contract, paragraph by paragraph, I signed the agreement on the condition that I could revoke it at any time (it's in the contract)
Two bills later I was put on budget billing, even though I did not agree to itThe contract specifically states that budget billing only happens if the blank line next to "I would like budget billing" is checked It was notThis budget billing charged $over and above the delivery charges of $200, which more than doubled my bill When I called to ask how they were authorized to budget bill me, they stated that they were allowed to do this because I was budget-billed by my local company They then changed their story to state that my local company called them to tell them to put me on budget billingWhen I tried to explain that it is illegal to change the terms of the service contract without my consent I expressed that my local company is not authorized to make that decision for me and it is bad business practice to make illegal changes to contracts During the conversation, the first representative, who was very slow, and Michelle *** continuously interrupted me with a broken record of "*** *** ** ** *** *** *** *** *** *** *** *** *** *** *** If you would like your bill to look different, call them Pay your bill in full and then you will see a credit on your bill But take it up with BGE." I tried to explain that they needed to adjust the bill before I would pay it, but I was interrupted repeatedly I then stated that this contract is governed by the Federal Trade Commission and that I would go to them if I had toMichelle cut me off again and asked if I wanted to be taken off budget billing I said I did and that I wanted the bill to reflect it Michelle repeated that the way the bill looked had nothing to do with them I told them they had lost a customerThey told me that I was upset that I had a large budget billNo....I'm upset that they illegally changed my contract