PALMco

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Initially when Palmco Sales representative came to my house, he never said that the rates offered by Palmo are promotional rates and will be applicable only for or months
Palmco sales rep told me that Palmco offers rates better than PSEG and to prove the same he was carrying old bills of Palmco and PSEG
Initially for months starting in Feb Palmo charged the electricity at the rate of cents per kWh but immediately after that they started to increased the rates drastically which has reached cent per kWh in the month of Jan This is an increase of 170%Palmco sales rep said that their rates will always be competitive, but this is not the case as PSEG is still charging cent per kWh in Jan
This clearly shows that Palmco offered promotional rates initially to just get the customer shifted to them and then started increasing the rates drastically
I requested Palmco to provide me the market data which justifies the increase in the rate to 170%, but Palmco refused to provide any such information which justify this increase and shows that Palmco charged a competitive rate.
Similarly rates of gas has been increased by around 175%
The credit of $is not any close to the loss of amount caused to me by Palmco by false promises
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
A check for the total amount indicated on business' reply to follow in the mail days or earlier as the request was sent as a rush.
*** *** ***

Hello *** and the Revdex.com,
Regarding case ***
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RESULT
In response to this Revdex.com complaint, we will not be reaching out to *** ***. We spoke with *** *** on 2/**/in response to his NJ BPU complaint. During this call, we reminded *** *** that he signed up for variable rates with no guarantee of savings*** *** requested the cancelation of his gas and electric accounts, which was processed promptly and without penaltyWe advised *** *** of the cancelation process, and that it is per the determination of *** to schedule when PALMco will no longer service his gas and electric accountsWe advised *** *** that as a show of good faith, we would review his accounts for a courtesy creditUpon review, we issued *** *** a credit in the amount of $1000.00, of which $will be applied to his electric account for the billing cycles of 10/**/2013-2/**/and $that will be applied to his gas account for the billing cycles of 11/**/2013-2/**/2014, which will be mailed in the form of a check. *** *** was satisfied, thanked us and the call was ended
BACKGROUND INFORMATION
Prior to this complaint, *** *** enrolled his electric and gas accounts in PALMco’s service on 7/**/Shortly thereafter, a welcome packet was sent to *** *** that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’s electric account on 8/**/and his gas account on 9/**/
On 12/**/2013, we received a call from *** *** regarding his gas and electric accountsWe reminded *** *** that PALMco has no contracts or cancelation fees, and rates are variable with no guarantee of savings*** *** thanked us and ended the call
On 2/**/2014, we spoke to *** *** in regards to his accountWe reminded him that PALMco has no contracts or cancelation fees, and rates are variable and savings are not guaranteed*** *** seemed to understand and ended the call. Shortly after, we received a NJ BPU complaint for *** *** which reflected the same concern as this Revdex.com complaint
Please let us know if the Revdex.com would like any further information
Thank you

RESULTS In response to his complaint, we attempted to contact *** *** on 4/**/and 4/**/but were only able to leave messagesWe will continue reaching out to *** *** in hopes of reaching an amicable resolution to this matter
BACKGROUND INFORMATION Prior to filing this complaint, *** *** electric account was enrolled in PALMco’s service on 11/*/2015, upon completion of a signed agreement and TPV recordingShortly thereafter, a welcome packet was sent to *** *** that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** *** electric account on **/**/ On 4/*/2016, after receiving PALMco’s service for three months, *** *** contacted our customer service line for the first time in regards to her account*** *** stated that her current bill was actual, and that the actual charges on her current bill were higher than the estimated charges on her previous billWe reminded *** *** that she agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s serviceAdditionally, we encouraged *** *** to consider a budget billing plan to help even out her charges each month*** *** requested the cancellation of her account, which was processed promptly and without penaltyWe advised *** *** on the cancellation process and that it’s up to her utility, Potomac Edison, to determine an end dateAs a courtesy, we offered *** *** a $Restaruant.com Gift Card*** *** thanked us and the call was endedPer the determination of Potomac Edison, PALMco is scheduled to stop servicing *** *** account on 5/**/ *** *** agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a signed agreement and TPV recordingAdditionally, *** *** was sent all of the necessary information regarding PALMco’s supply service following her enrollmentPALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollmentTo date, *** *** has received just three bills from PALMco; two bills were at a lower rate than that of her utility, and one bill was at a rate comparable to that of her utility The alleged action of the representative in question is 100% against PALMco policy and trainingAs stated in our training, all customers must be made aware that the rep is from PALMco and has no affiliation with the utilityAdditionally, all PALMco representatives are required to wear a PALMco-issued uniform and identification, including shirts, hats, lanyards, and ID badges, to clearly identify themselves as being from PALMcoUpon receiving this complaint from *** ***, an investigation was launched into the representative in questionUpon investigation, the representative no longer works for PALMco We apologize to *** *** for any inconvenience she may have experiencedPALMco values all of our customers and we do our best to provide quality service. Please let us know if the Revdex.com would like any further information Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When Palmco said : "Prior to filing this complaint, *** ***’s electric was enrolled in PALMco’s service on 3/**/Shortly thereafter, a welcome packet was sent to *** *** that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing *** ***’s electric account on 4/**/2013.""
The statement is falseThe offer Palmco made was to help me save moneyOtherwise, why should I change the service provider?
Beside, the last I talked to one of their representatives, she told me they will a checkMy answer was that I do not need a check from PalmcoI told her to write off the bill of $I still oweThat is what I am asking PalmcoIt it the only way to prevent bge from discontinuing my electricity service
I already lost a lot (see document attached)
If I had not traveled oversea immediately after I took the service with Palmco, I would not loss as muchI spent nine months oversea, that is why I lost a lot
I am asking Palmco to write off what I oweThe company was not truthful with me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello *** and the Revdex.com,
Regarding case ***; ***
In response to this rebuttal, we spoke with *** on 4/**/As a courtesy, we offered to review ***’s most recent bill for potential creditUpon review, we offered *** a credit of $for billing cycle 3/**/2014-4/**/2014, which will be mailed in the form of a checkWe reminded *** that she enrolled in PALMco’s service at a variable rate with no guarantee of savings*** thanked us and ended the callSince we have credited ***’s final bill, we consider the matter to be closed
Please let us know if the Revdex.com would like any further information.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
/>
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I have been out of town and did see I had a few missed calls and messages left by the same person that told me she was to get disciplined for helping me, *** I wouldn't make this up, she told me that the last time we talked.I have been going back and forth with the supplier (PALMco) and the distributer (*** *** ***) They blame each other and I'm the guy in the middle that gets stuck with this outrageous bill Though they did do a partial compensation, I still am being billed twice the amount of any other gas supplier.I asked Palmco to match their introductory rate as I was forced to wait an extra billing cycle I do not feel like I should be responsible to pay their astronomical rates, when I called a month in advance to cancel their services *** the supervisor confirmed that she did expedite the cancellation, misleading me to believe that it service would be transferred with new supplier PALMco do whats right and adjust my last months rate to your introductory rate or at least the market rate Regards
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Regarding case #***, *** *** ***
In response to this rebuttal, we attempted to contact *** *** on 5/**/2014, but were unable to leave a message due to her voicemail being full
We apologize if *** *** is not pleased with our customer service hours of operationIf contacting *** *** by phone is not optional, our customer service department can be reached at *** at *** ***’s convenience
Please let us know if the Revdex.com would like any further information
Thank you

Regarding case #***, *** ***
RESULT
In response to this complaint, we spoke to *** *** on 5/**/We reminded *** *** that he had signed up for a
variable rate with no guarantee of savingsWe advised *** *** that per the determination of Metropolitan Edison, his account is scheduled to stop receiving PALMco’s service on 6/*/As a courtesy, we offered to review *** ***’s account for a courtesy credit. Upon review, we offered *** *** a courtesy credit in the amount of $towards his account for the billing cycle of 4/*/2014-5/*/2014, which will be sent in the form of a checkAs an extended courtesy, we offered to review his final bill*** *** was satisfied, thanked us and the call was ended
BACKGROUND INFORMATION
Prior to filing this complaint, *** *** enrolled his account in PALMco’s service on 10/**/Shortly thereafter, a welcome packet was sent to *** *** that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing *** ***’s account on 12/*/
After receiving PALMco’s service for five months, on 5/**/2014, we received a call from *** *** regarding his accountWe reminded *** *** that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed*** *** requested the cancelation of his account, which was processed promptly and without penaltyWe explained the cancelation process and advised *** *** that it is per the determination of Metropolitan Edison to schedule an end date*** *** understood and the call was endedPer the determination of Metropolitan Edison, *** ***’s account is scheduled to stop receiving PALMco’s service on 6/*/
Please let us know if the Revdex.com would like any further information
Thank you

Regarding case # ***; *** ** ***
RESULTS
In response to this rebuttal, we spoke with *** *** on 6/**/2015. We offered to review *** ***’s account for a potential courtesy credit. Upon review, we offered *** *** a courtesy credit of $for her gas and electric accounts for the billing period of 3/*/to 6/*/2015, which will be sent in the form of a check, and which will void out the previous credit of $offered on 5/**/2015. In addition, we will be sending *** *** $worth of *** Gift Cards. *** *** accepted our offer, thanked us, and the call was ended
We apologize to *** *** if she had an unsatisfactory interaction with our sales representativePALMco values all our customers and potential customers, and do our best to provide quality service
Please let us know if you would like any further information
Thank you
***

I honestly wasnt given a option... It was pretty much " take it or leave it ".
I'm NOT satisfied with the "offer" as I strongly feel I should be reimbursed much more BUT if they wont budge what other option do I have? As she adamantly stated " no entity could demand them to do anything for me "
I have to pay this bill by using monies allotted for other necessities ( FOOD, WATER, MORTGAGE )So its either pay this bill or eatPay this bill or showerPay this bill or pay have shelterEither way, I'M SCREWED!
Because of their bait and switch scam I have a $1600+ plus bill and at risk of being without electric and gas services since I was served with a shut-off notice...
I've NEVER spent this much in a YEARS worth of *** services

Hello *** and the Revdex.com,
Regarding case # ***
We spoke to *** *** on 3/**/2014, regarding his accountWe reminded him PALMco offers a variable rate with no guarantee of savingsWe reminded him that his account had been put in for cancelation, and we explained the cancelation process to himWe advised *** *** that it is per the determination of Ameren to schedule an end dateAs a courtesy, we offered to review his account for a courtesy creditUpon review we offered him a credit in the amount of $122.12, which is for the billing cycles of 12/**/2013-2/**/2014, which will be sent in the form of a checkAs a further courtesy, we offered to review his next bill*** *** was satisfied, thanked us and the call was ended
We apologize if *** *** had an unpleasant customer service experiencePALMco strives to assist our customers in a timely mannerRecently, PALMco’s customer service department has been receiving a higher than volume of callsWe apologize if our hold times were of any inconvenience to *** ***We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficientlyPALMco values all of our customers and do our best to provide quality service
Pease let us know if the Revdex.com would like any further information
Thank you

Hello *** and the Revdex.com,
Regarding case ***:
"margin: 0in 0in 0pt;">RESULTS
In response to this complaint, we attempted to contact *** *** on 3/**/and 3/**/2014, but were only able to leave messagesWe will continue to reach out to *** *** until an amicable resolution is reached
BACKGROUND INFORMATION
Prior to filing this complaint, *** ***’s account was enrolled in PALMco’s service on 8/*/2012, upon completion of a TPV recording by *** *** ** ***Shortly thereafter, a welcome packet that included all the necessary information regarding his enrollment with PALMco was mailed to *** ***, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’s account on 10/*/
After receiving PALMco service for almost a year and a half, for the first time, we spoke with *** *** on 3/*/regarding *** ***’s accountWe reminded *** *** of the TPV recording authorizing her enrollment on 8/*/We reminded *** *** that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings*** *** requested we cancel her service with PALMco, which was processed promptly and without penaltyWe advised *** *** that it is per the determination of *** to schedule an end date for her accountWe advised *** *** our resolution *** would review her account and follow up with her*** *** acknowledged and ended the call
On 3/*/2014, we received an inbound cancellation request for *** ***’s accountPer the determination of ***, *** ***’s account is scheduled to end on 4/*/
We spoke with *** *** on 3/*/2014. We advised *** *** that per the determination of ***, her account will end service on 4/*/We offered *** ***’s account our loyalty credit, which consists of a 10% discount on his last two bills, and on his final bill. The loyalty credit is a program we are offering to our customers, to assist with their bills, due to the increase caused by the arctic weatherUpon review, we offered a courtesy credit of $for the last two billing periods of 12/**/2013-2/**/We also advised *** *** to contact us for a review of their final bills should they be unhappy with it*** *** understood and the call was ended
Contrary to *** ***’s Complaint, we did not keep *** *** on hold for minutes after he was in contact with our customer service specialistRecently, PALMco’s customer service department has been receiving a higher than volume of callsWe apologize if our customer service department was of any inconvenience to *** ***PALMco strives to assist our customers in a timely manner In addition, we are sorry that *** *** felt our customer service specialists were rudeWe hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficientlyPALMco values all of our customers and do our best to provide quality service
Please let us know if the Revdex.com would like any further information
Thank you

Regarding case ***:
underline;">RESULT
In response to this complaint, we attempted to contact *** *** on 2/**/2014, and on 2/**/2014, but we were only able to leave a message with his daughterWe will continue to reach out to *** *** until an amicable resolution has been reached
BACKGROUND INFORMATION
Prior to this complaint, *** *** enrolled both his gas and electric accounts in PALMco’s service on 2/**/Shortly thereafter, a welcome packet was sent to *** *** which included all the necessary information regarding enrollment with PALMco, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’s gas and electric accounts on 4/**/
On 1/**/2014, we received an inbound drop request for both *** ***’s gas and electric accounts, which was processed promptly and without penalty
On 1/**/2014, after more than a year and a half as a customer, we received a call from *** *** in regards to his accountsWe reminded *** *** that PALMco had no contracts or cancelation fees, and rates are variable and savings are not guaranteedWe advised *** *** that his gas and electric accounts had been processed for cancelation and informed him that it is up to PSE&G to determine the end dates for his gas and electric accounts*** *** understood, thanked us and ended the call
On 1/**/2014, we spoke to *** *** concerning his accounts*** *** inquired as to how his accounts had been enrolled in PALMco’s serviceWe reminded him that his enrollment with PALMco was valid upon the completion of a signed agreement*** *** thanked us and ended the call
On 2/**/2014, we also spoke to *** *** regarding his accountsWe reminded him of the end dates for both his gas and electric accounts*** *** requested a copy of his signed agreementPer his request, a copy of *** ***’s authorizing agreement was promptly sent to him in the mail
Please let us know if the Revdex.com would like any further information
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As the business indicated I have not seen any charges taken off from my bill, please see attached latest bill along with old amount
Also, the amount given off is peanuts compared to what the business has charged through a bait and switch schemeEven after taking off the $that the business says it has (which it hasn't in the new bill), my bill still is about $($- $166) which is huge compared to what I paid for heating and electricity same time last yearThe maximum bill I got for comparable month last year was $177/- as opposed to the $I am getting this yearObviously, this company is running a bait and switch scheme whereby they are fleecing the consumer by enticing with a low rate and then jacking it up to a lot all the while making a claim that the consumer will see savings, which is untrue, when in reality PALMCO slowly raised prices way above market rates to rob consumers on their utility billThey seem to have been hoping that a gradual rate increase wouldn't be noticed by the consumerThere is a similar case that is now *** *** *** *** *** *** *** *** (Not sure if PALMCO is a front company for them)Please see the class action link here: ***
Anyway, the only reprieve that is acceptable is the total cancellation of the bill and pay back of the $721/- amountAlso, the previous bill to this $was for about $390/- which by itself is more than the average
By the way, I checked with my neighbors and they also complained that they gotten taken for a ride with this bait and switch schemes and are looking for reprieve optionsGoing to Revdex.com was one of my options and thought this will be resolved quickly, but it appears PALMCO is more interested in delay and soft peddling tactics than resolving my claimI have also attached the latest bill, which now stands at $
Regards,
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello *** and the Revdex.com,
Regarding case # ***; *** *** ***
RESULT
In response to this complaint, we spoke to *** *** on 6/**/
As a courtesy, we offered to re-review *** ***’s account for potential creditUpon review, we offered *** *** a credit of $on his gas account for billing cycle 5/*/2014-6/*/2014, which will be mailed in the form of a checkThis will void out the previous credit of $given on 6/*/*** *** was satisfied with this credit and the call was ended
BACKGROUND INFORMATION
Prior to filing this complaint, *** ***’s gas account enrolled in PALMco’s service on 12/*/Shortly thereafter, a welcome package was sent to *** *** which included all the necessary information regarding his enrollment with PALMco, including the fact rates are variable and savings are not guaranteedPALMco began servicing *** ***’s gas account on 1/*/
On 3/**/2014, we received an email from *** *** regarding his accountShortly thereafter, on 3/**/2014, we attempted to contact *** *** but were only able to leave a message
On 3/**/2014, we received an email from *** *** regarding his accountShortly thereafter, on 3/**/2014, we spoke with *** ***We reminded *** *** that he agreed to variable rates with no guarantee of savingsWe advised *** *** that he is receiving our introductory rate of for the first months of his service with us*** *** was satisfied, thanked us and the call was ended
We spoke with *** *** on 5/*/2014, regarding his accountWe reminded *** *** that he agreed to variable rates with no guarantee of savings*** *** understood, thanked us and the call was ended
On 5/*/2014, we received an inbound cancellation request from UGI for *** ***’s gas account, which was processed promptly and without penaltyPer the determination of UGI, *** ***’s gas account ended service with PALMco on 6/*/
We spoke with *** *** on 6/*/We apologize for any displeasure that *** *** may have experienced with the increase of costs caused by the arctic winter weatherUnfortunately, the winter conditions caused price fluctuations that were severe and out of the control of PALMcoAs a courtesy, we offered to review *** ***s account for potential creditUpon review, we offered *** *** a credit of $on his account for billing cycle 5/*/2014-6/*/2014, which will be mailed in the form of a check*** *** acknowledged and the call was ended
Additionally, *** *** was advised during his enrollment that PALMco’s rates are variable and savings are not guaranteed, and a welcome packet was sent to *** *** with all of the necessary information regarding enrollment in our service, including the fact that savings are not guaranteed
Please let us know if the Revdex.com would like any further information
Thank you
***
*** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I disagree with Palmco energy's sales strategy and assessment of what their sales representative described at my door . They falsely represented their company and I was mislead into believing by the representative that came to my home that they could save me significantly on my energy billHad the representative of their company himself thoroughly explained every detail of Palmco's services I would have been able to make a more educated decision about their services. I am a very dissatisfied consumer who wants nothing more than a clear, non-sugar coated explanation from a so called expert sales rep of a product that is required to survive. All I wanted to do was save money or I would never have signed onto a contract that was going to cost me more then I was currently paying with ***That makes no sense to do soSincerely , *** ***.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***