PALMco

Review: I HAVE BEE TRYING TO REACH PALMCO FOR THE LAST 3 WEEKS PHONE JUST RINGS AND ALWAYS VOICEMAIL AND I NEVER GET A CALL BACK IN REGARDS YOUR HIGH BILLING PRICINGDesired Settlement: I WILL LIKE TO END MY SERVICE WITH YOUR COMPANY DUE TO YOUR HIGH PRICES I HAVE PAID OVER $1,000.00 FOR JUST GAS SERVICE I WANT MY SERVICE WITH YOUR COMPANY TO END!

Business

Response:

Regarding case [redacted]; [redacted]

RESULT

In response to this complaint, we spoke to [redacted] on 4/**/2014. We reminded [redacted] that he signed up for a variable rate with no guarantee of savings. We advised [redacted] that per the determination of UGI, his account is scheduled to stop receiving PALMco’s service on 4/**/2014. We asked [redacted] if there was anything that we could assist him with further, he said no thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] enrolled his gas and electric accounts in PALMco’s service on 1/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 2/**/2013, and his gas account on 2/**/2013.

After receiving PALMco’s service for nine months, on 11/**/2013, we received a call from [redacted] regarding his account. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. [redacted] requested the cancelation of his electric account, which was processed promptly and without penalty. We explained the cancelation process, and advised [redacted] that it was per the determination of [redacted] to schedule an end date. [redacted] understood and the call was ended. Per the determination of [redacted], [redacted]’s electric account stopped receiving PALMco’s service on 12/**/2013. At this time there was no request made to cancel the gas account.

On 4/**/2014, we received a call from [redacted]’s step daughter, [redacted], regarding his gas account. We reminded [redacted] that [redacted] had signed up for a variable rate with no guarantee of savings. [redacted] requested the cancelation of her step father’s gas account, which was processed promptly and without penalty. As a courtesy, we offered to review [redacted]’s account for a courtesy credit, but he refused our offer. We explained the cancelation process, and advised [redacted] that it is per the determination of UGI to schedule an end date. [redacted] understood and the call was ended.

PALMco strives to assist our customers in a timely manner. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our hold times were of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. PALMco values all of our customers and we do our best to provide quality service.

Please let us know if the Revdex.com would like any further information

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In July 2013 Palmco rep called several time saying that their supply charge will be competitive and will be less than [redacted] ,but while signing up they tricked and cheated me by using VARIABLE RATE on the phone which they never mentioned or explained about it and now I getting bills from them in which I was charged 300% more than what [redacted] would charge me. After a huge inflated bill in January 2014,I disconnected Palmco from my [redacted] account, but I was told that it will take 2 more months to Sign-out Palmco from of my Account. For February alone I was

charged 300% more than [redacted] would have charged. Now for the month of March I was charged 400% more than what [redacted] would have charged me.

Now as I could not pay $1022.00 for the month of Februarys, I received a shut off notice from [redacted], they are telling me that I have to sign up for a payment plan to pay the balance to retain my connection. As a citizen is America I deserve to be charged Legitimately ,Now I am paying my utility company for unfair Charges from PAlmco. When I try to speak with Palmco Rep they are repeatedly saying that I signed up for a variable rate, But the point is when the rep from palmco explaining me about the program never mentioned or explained about the the variable rate, that I will be charged 300% or more than my utility company, now here I am begging Revdex.com to help me to solve this problem

I still have to be with Palmco for one more month and I’m terrified what my April Bill is going to be.....For the past 3 month I have been very depressed and sick because of inflated bills from palmco which is torturing me. Revdex.com PLEASE HELP….Desired Settlement: I would have been charged less if I would've been with [redacted] .Totally I was charged excess for $1192.96. ( January- $189.25, February - 567.78, March - $434.93).In which Palmco gave a credit of $92.82 in my March bill. I still deserve to get back my $1099.14 Credit /Refund from Palmco, Revdex.com please help us...

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case # [redacted]

RESULT

In response to this complaint, we attempted to contact [redacted] 4/*/2014 and 4/*/2014 but were only able to leave messages. We will continue to reach out to [redacted] in hopes of reaching an amicable resolution to this matter.

BACKGROUND INFORMATION

Prior to this complaint, [redacted] enrolled her husband, [redacted]’s gas and electric accounts in PALMco’s service on 7/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 8/**/2013 and his gas account on 9/**/2013.

After five and a half months of service, on 2/*/2014, we spoke to [redacted]’s wife, [redacted], regarding their accounts. We reminded [redacted] that PALMco has no contract or cancelation fees, and rates are variable and savings are not guaranteed. We informed [redacted] that we would review [redacted]’s account for a possible courtesy credit. Upon review, we issued [redacted] a credit in the amount of $21.96, would be applied to her husband’s electric account for the billing cycle of 12/**/2013-1/**/2014. [redacted] was satisfied, thanked us and the call was ended.

On 2/*/2014, we received an inbound cancelation request for [redacted]’s accounts, which was processed promptly and without penalty. Per the determination of [redacted], [redacted]’s electric account is scheduled to stop receiving PALMco’s service on 3/**/2014 and his gas account on 4/**/2014.

On 2/**/2014, we received a call from [redacted] regarding her husband’s accounts. We reminded [redacted] that she had signed up for a variable rate with no guarantee of savings. We offered to re-review her accounts for an additional courtesy credit. Upon review, we offered a credit in the amount of $92.82, of which $72.27 was towards her gas account for the billing cycle of 1/**/2014-2/**/2014, and $20.55 towards her electric account for the billing cycle of 1/**/2014-2/**/2014. [redacted] understood and ended the call.

On 3/**/2014, we spoke to [redacted] in regards to her account. We reminded [redacted] that she had signed up for a variable rate with no guarantee of savings. We advised [redacted] that per the determination of [redacted], PALMco will stop servicing her electric account as of 3/**/2014, and her gas account as of 4/**/2014. As a courtesy, we offered to re-review [redacted]’s accounts for additional courtesy credits. Upon review, we issued [redacted] a credit in the amount of $19.95 towards her electric account for the billing cycle of 1/**/2014-2/**/2014. This will be in addition to the $20.55 credit issued on 2/**/2014, and will bring her total credit amount to $40.50 for her electric account. We also issued [redacted] a credit towards her gas account in the amount of $26.28 for the billing cycle of 1/**/2014-2/**/2014. This will be in addition to the $72.27 already issued on 2/**/2014, and will bring her total credit amount to $98.55 for her gas account. These additional credits were mailed on 3/**/2014 to [redacted] in the form of a check due to her accounts being canceled. [redacted] was satisfied, thanked us and the call was ended.

Please let us know if the Revdex.com would like any other information

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First I would like to explain that I always thank Palmco rep

at the end of the call just for the reason that they have the courtesy to speak

with me and to hear me what I would like to say about my overcharged bill issue

without hanging me on the phone , but definitely not for the reason that my

issue was solved or I heard an amicable answer regarding my $1000.00 overcharged

supply bill from Palmco!!!!!!

I called Palmco back on 4/*/14 but I received the voice mail saying that Due

to high call volume email Palmco, called again on 4/*/14 and was

able to talk to [redacted] and she said that will me call back, but still now

she didn’t call…

Since I was over

charged constantly month after month more than $1000.00 I’m looking forward a call from Palmco to

resolve my issue…

Again I want to say that I was never satisfied with Palmco ‘s credit to my

account, and as a telephone courtesy I thank them for calling , Will anybody be

happy to get charged 300% or 400% more

than the local utility company and happy

to settle for few dollar credit ???

Looking forward to talk with palmco and settle my issue ...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello Revdex.com,

Regarding case # [redacted]

In response to this rebuttal, we spoke to [redacted] on 6/*/2014. We reminded [redacted] that we have given her a total courtesy credit of $759.38. We also advised [redacted] that we are unable to review her account any further. We informed [redacted] that a credit of $1366.49 is unwarranted since [redacted] agreed to our terms and conditions. Our terms and conditions clearly state that our rates are variable and savings are not guaranteed. We reminded [redacted] that per the determination of [redacted], her gas and electric account ended on 4/**/2014 and 3/**/2014, respectively. [redacted] understood and ended the call.

We kindly ask that you consider this matter closed.

Please let us know if the Revdex.com would like any further information.

Thank you.

Compliance

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Palmco rep called me on June [redacted]

2014 and was asking me from where did I get

$1366.49 that has to be issued. In the monthly utility bill [redacted] specifies in

writing that if I would have stayed with [redacted] that this is the dollar amount I would

have charged for supply of GAS and Electricity ,that were I came to know that

in every month bill from December 2013

to April 2014 I was charged double, triple and four times I was charged more for supply of Electricity

and Gas supply from Palmco. As a customer courtesy Palmco Issued 759.38,and

still pending for the balance $607.11.

And they were mentioning that I

was signed up for VARIABLE rate and said they have recording of the conversation I accepted for

Variable rate, But that is not what happened, when they called over phone several

times they said that we’ll be saving in utility bills by switching to Palmco, but

in reality I got huge bill from palco for the supply of electricity and gas

supply. When I decided to discontinue Palmco from my account after my Huge January bill, then I was told it

would take 60 days to switch back to my utility company, following my February,

March and April was 3 or 4 times higher

than local utility company.

The rep from Palmco was also

mentioning that after April I was no more with Palmco so they cannot give me

credit, all I’m asking is charge me legitimately and give me back my money that

was charged excessively. Out of over charging me $1366.49 excess they gave me credit

for only 50%, I deserve to get back my hard earned money ,Its not fair to over

charge the customer and telling to be happy with the 50% refund.

Revdex.com Thankyou for the support Please help me get my money

back as I’m asking refund for what I was overcharged for the time frame I was

with Palmco….

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I did not sign a contract with Palmco. When I called them they said that they were sending me a copy of the contract but instead they cancelled the service, with a 3 cycle bills wait. I have lost thousands of dollars with Palmco.

A Palmco representative came to my house offering me the service for my third floor apartment. I had a sing in my door saying that people are being recorded if they enter my property. I recorded the conversation with the Palmco representative and he claimed to be part of PSEG multiple times. At the end of the conversation, I asked him if it was ok for me to record him and he said yes, no problem. Before he left I explained to him that Palmco robbed me and he apologized and said that EVERYTHING he said, is what Palmco ask them to say.

[redacted], the palmco [redacted] was not helpful when I asked for a copy of my contract.

I contacted PSEG and they say that they cannot help me.Desired Settlement: I ask for a refund of all the money Palmco charged me. I will pay the PSEG rate for my Gas and Electricity from day 1 of my contract.

Business

Response:

In response to this complaint, we spoke with [redacted] on 4/**/2014. As a courtesy, we offered to review [redacted]’ account for a potential credit. However, [redacted] declined our offer and requested we resend [redacted] a copy of the signed agreement, which was processed promptly. [redacted] understood, thanked us and ended the call.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

When I spoke with [redacted] ( ID: [redacted]), I asked her to check if she was able to see if my contract had a signature in it. She said that she had to requested and that she will be sending me a copy of it in ( 72hours + mailing time ).

I did not declined any help to resolve the issue. They kept saying that they had a signed contract, when that is not true.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding case [redacted]; [redacted]

In response to this rebuttal, we spoke to [redacted], [redacted]’ brother, on 5/**/2014. As a courtesy, we offered to review [redacted]’ account for a potential credit. Upon review, we offered [redacted] a credit of $1,380.09, which will be mailed in the form of a check. This credit reflects a rerate for the time [redacted] has been a customer of PALMco. [redacted] accepted the offer, thanked us and ended the call.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: I have a contract with Palmco Power stating that the cost of electricity and gas will not increase unless there are price changes in the market.. Since I signed the contract, the prices have been rising little by little. Recently, my bill has risen exceptionally high. Since the signing of my contract one year ago, my charge has increased by 300%. This has all been happening without my consent or knowledge, until recently. I have called the company to gather more information on the issue and complain about the severe increases of the charges. The representative simply told me that the contract stated that prices will increase, reflecting the market. To this, I responded by asking if the market has risen by 300%, to which the representative had no answer and hung up.

In January 2013, they charged 0.799 cents/therm for gas. For electricity, I was charged 0.0908 cents/kwh.

By January 2014, I was charged 2.238 cents/therm for gas, and 0.319 cents/kwh.Desired Settlement: I would like the money that I paid, that surpassed the market prices, given back to me.

Business

Response:

Hello **and the Revdex.com,

Regarding case [redacted]; [redacted]

RESULTS

In response to this complaint, we spoke to [redacted]on 3/**/2014. We reminded [redacted] that he agreed to variable rates with no guarantee of savings. As a show of good faith, we offered to review [redacted]’s gas and electric account for any potential courtesy credits. Upon review, we offered [redacted] a courtesy credit of $377.50 for the gas account and $124.85 for the electric account for the billing cycle of 12/**/2013 – 2/**/2014. In addition, we offered to review [redacted]’s final gas bill should he be unhappy with it. [redacted] was satisfied, thanked us and ended the call.

BACKGROUND INFORMATION

Prior to filing this complaint, Vasilliy [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 11/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas and electric account on 1/**/2013 and 12/**/2012, respectively.

After receiving PALMco’s gas and electric service for over a year, for the first time, on 3/**/2014, [redacted] called us in regards to his accounts. We advised [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] understood and ended the call.

On 3/**/2014, we received an inbound cancellation request from PSE&G for [redacted]’s gas and electric account. Per the determination of PSE&G, [redacted]’s gas account is scheduled to end on 5/**/2014 and his electric account ended on 4/**/2014.

Contrary to [redacted]’s complaint, our customer service representative responded to all of [redacted]’s inquiries were answered before disconnecting the call. PALMco values all of its customers. In addition to seeing the terms of PALMco’s service when initially signing our agreement, [redacted] was sent all of the necessary information regarding PALMco’s supply following his enrollment in our service. PALMco does inform customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: I checked my BGE Electric Supplier bill for May 2013 and noticed my "new" electric supplier is now Palmco. The problem is I never signed up for Palmco and they have no contract signed by me whatsoever. I have been charged for electric from Palmco for the past 4 months. I called immediately to cancel the service. The bad part is they raised my rate to higher then my original supplier was charging. They told me by phone that someone other then me signed me up. They said that anyone over 18 can sign me up. This is a total joke that companies can get away with this without any sort of regulation.Desired Settlement: No settlement needed. I just want my service cancelled and supposedly it is being cancelled at this time.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]

RESULT

In response to her Revdex.com complaint, we made attempts to contact [redacted] on 6/**/2013 and 6/**/2013 but were only able to leave messages. We will continue to reach out to [redacted] until this matter reaches an amicable resolution.

BACKGROUND INFORMATION

Prior to this Revdex.com complaint, [redacted] was enrolled in PALMco’s service when [redacted] authorized an agreement on 1/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding enrollment with PALMco. PALMco began servicing [redacted]’s electric account on 2/**/2013.

For the first 4 months PALMco serviced [redacted]’s account, we did not have any contact with her. On 6/**/2013, [redacted] called us to ask about the enrollment of her account. We told [redacted] her enrollment was authorized by [redacted] and offered his date of birth, 1/**/1982, as verification. [redacted] confirmed that this was [redacted]’s date of birth, but the call was then disconnected. We called [redacted] back promptly to discuss her account but were only able to leave a message. Shortly afterward, [redacted] called back, told us she did not know anyone named [redacted], and requested the cancellation of her account. [redacted]’s account was put in for cancellation promptly and without penalty. Per the determination of BGE, [redacted]’s account is scheduled for cancellation on 6/**/2013.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: I have been harassed by them daily. Asked them repeatedly to not call. They argued with me when I refused to switch to their company. I made that mistake about year ago and almost couldn't pay my bill.Desired Settlement: I do not want harassing phone calls from them everyday.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case # [redacted]; [redacted]

RESULTS

In response to this complaint, we spoke with [redacted] on 11/*/2014. We apologized to [redacted] for any inconvenience that she may have experienced. We advised [redacted] that she will be placed on our Internal Do Not Call List so that neither PALMco nor our marketers will attempt to contact her in the future. [redacted] thanked us, and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 6/**/2013. PALMco began servicing [redacted]’s electric account on 7/**/2013. Per the determination of [redacted], [redacted] stopped receiving PALMco’s service on 2/**/2014.

Since her account stopped receiving PALMco’s service, our office has no record of contact with [redacted].

The alleged actions of the representatives in question are 100% against PALMco policy and training. We will reach out to our marketing companies in an attempt to identify the representatives in question.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

They contacted me and said they would not be calling anymore.

Review: Good morning

My name is [redacted] and I am the daughter of [redacted] and [redacted] – owners of 5[redacted].

In February 2014 a Palmco Energy employee called my parents representing themselves as a PSE&G employee and promising them a program to lower their heating bills. My parents - not understanding the utility system and believing that they were speaking with a PSE&G employee - agreed to this program. My parent’s PSE&G March bill was $1,702.59 which is more than double that of February.

I hereby filing a complaint against Palmco Energy who took advantage of my parents lack of knowledge of the utility system, who are in their 80s, hard of hearing and do not have a command of the English language.

I called Palmco Energy and have requested that they lower this bill. They said they can give my parents a $172.00 credit after my parents pay the bill. I requested to hear the tape and was put on hold for over 30 minutes which at that time it was after 5:00 and I am certain that the office was already closed.

I don’t know what can be done at this time but Palmco Energy must be stopped from their unethical practice.Desired Settlement: A significant reduction of bill.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

Hello [redacted]and the Revdex.com,

Regarding case [redacted]; [redacted]

RESULT

In response to this complaint, we will not be reaching out to [redacted]. We previously spoke with [redacted] on 3/**/2014. During this call, we offered [redacted] a credit of $374.85 for billing cycles 1/**/2014- 3/**/2014, which will be mailed in the form of a check. At this point in time, we believe this matter is resolved.

BACKGROUND INFORMATION

[redacted] enrolled his gas and electric accounts in PALMco’s service on 11/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s accounts on 1/**/2013.

After thirteen months of service, on 2/**/2014, we received an inbound cancelation request for [redacted]’s gas and electric accounts, which was processed promptly and without penalty. Per the determination of PSE&G, [redacted]’s electric account stopped receiving PALMco’s service on 3/**/2014, and his gas is scheduled to stop receiving PALMco’s service on 4/**/2014.

On 3/**/2014, we received a call from [redacted] regarding [redacted]’s gas and electric accounts. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. We advised [redacted] that the gas and electric accounts have been canceled without penalty, and that per the determination of PSE&G, the electric account stopped receiving PALMco’s service on 3/**/2014, and her gas account is scheduled to stop receiving PALMco’s service on 4/**/2014. As a courtesy, we offered to review [redacted]’s gas and electric accounts for courtesy credits. Upon review, we issued [redacted] a credit in the amount of $171.98, of which $105.73 will be for the billing cycle of 2/**/2014-3/**/2014, and $66.25 for the billing cycle of 2/**/2014-3/**/2014, and will be sent in the form of a check. [redacted] declined our offer, and ended the call.

We spoke with [redacted], [redacted]’s daughter, on 3/**/2014. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. As a courtesy, we offered to re-review [redacted]’s account for potential credit. Upon review, we offered [redacted] a credit of $374.85 for billing cycles 1/**/2014- 3/**/2014, which will be mailed in the form of a check. We advised [redacted] that per the determination of PSE&G, [redacted]’s electric account stopped receiving PALMco’s service on 3/**/2014 and his gas account is scheduled to stop receiving PALMco’s service on 4/**/2014. We also advised [redacted] that we will place [redacted] on our internal Do Not Call list. [redacted] understood and ended the call.

Contrary to [redacted]’s complaint, PALMco does not take advantage of, nor do we discriminate against, our customers. PALMco values all of our customers and do our best to provide quality service. Additionally, PALMco does not practice unethical business.

Please let us know if the Revdex.com would like any further information

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was sold with their sales tactics to move to them for Gas consumption to save money over [redacted]. Unfortunately, over the winter months, the cost differential that i'm paying extra has become so severe that I asked to cancel my service and move back to [redacted]. Why it would take multiple billing cycles is beyond me. This is now the third month that I have not been switched over yet. For March 2014, my gas charges were 131% over what I would have paid to [redacted]!Desired Settlement: For February and March 2014, I want my bill adjusted for the $110.16 and $220.48, respectively, I paid extra.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

In response to this complaint, we spoke with [redacted] on 3/**/2014. [redacted] confirmed that he is aware that he agreed to variable rates with no guarantee of savings. We advised [redacted] that in addition to his usage level on his account being high, the record breaking cold temperature caused an increase in commodity prices. As a courtesy, we offered to review [redacted]’s account for a potential courtesy credit. Upon review we offered [redacted] a courtesy credit of $105.44 for the billing 1/*/2014-3/*/2014, which will be mailed in the form of a check. As an extended courtesy, we advised [redacted] to contact us for a review of his final bill should he be unhappy with it. [redacted] accepted the offer, thanked us and the call was ended call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] was enrolled in PALMco’s service on 3/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 6/*/2013.

On 8/**/2013, we received a call from [redacted] regarding her account. We advised [redacted] that she received a rate lower than that of her utility company for the last two billing cycles. [redacted] advised us she will do some research and give us a call back. [redacted] then ended the call.

We spoke with [redacted] on 1/*/2014 regarding his bill. We reminded [redacted] that rates are variable and savings are not guaranteed. [redacted] understood and requested we cancel his service with PALMco, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of [redacted] to schedule an end date for the account. [redacted] acknowledged and ended the call.

On 3/**/2014, [redacted] called regarding his account. We advised [redacted] that in addition to his usage level on his account being high, the record breaking cold temperature caused an increase in commodity prices. We advised [redacted] that we will review his account for our loyalty credit, which consists of a 10% discount on his current bill, and his next two bills. The loyalty credit is a program we are offering to our customers, to assist with their bills, due to the increase caused by the arctic weather. We informed [redacted] that per the determination of [redacted] his account will end service with PALMco on 4/*/2014. [redacted] acknowledged and ended the call. However, we have not been able to reach [redacted] to give him his credit as discussed in the phone call.

Please let us know if the Revdex.com would like any further information.

Thank you.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I simply would ask that Palmco and other companies selling variable rates disclose the potential of risk in the event that prices skyrocket. I wasn't aware of this potential when originally purchasing the variable rate agreement.

Sincerely,

Review: Palmco Energy, LLC contacted me to be a third party provider of electricity and gas in New Jersey shortly after I moved into my current residence in May 2012. I was reluctant to make the switch from [redacted], but through the phone conversation the Palmco representative assured me that the price for my utilities would decrease noticeably if I was to move to them as a supplier rather than [redacted]. I made the switch based on these representations and assurances. Subsequently, from November 2012 to February 2014 Palmco's total gas prices per therm averaged 190% higher than the prices charged by [redacted], and the total electric charges averaged 66% higher per kilowatt. The resulting overcharges are $3,797.25 from November 2012 to February 2014. In January and February 2014 alone the overcharges are $2,346.97. In these months Palmco has charged $1.62113139 and $2.39266458 per therm in January and February 2014 respectively, compared to [redacted]'s stated charges of 0.486067 and 0.294046 per therm in the same respective months.

On February **, 2014 I contacted Palmco, and discussed my concerns on over-billing. In turn they offered me a 10-20% discount. I made known to the representative that this was unacceptable given the representations made by them at the time I became a customer, and the significant overcharges since that date.Desired Settlement: Currently I have paid my bills in full through December 2013, but for January and February 2014 I am only paying the amounts that would have been charged by [redacted]. While I believe I am entitled to a full credit/refund of the $3,797.25 in overcharges, I am only seeking a credit for the amounts in January, February and March 2014 (March 2014 because I fired Palmco on February **, 2014, but I have been told the switch cannot be made back to [redacted] until the April 2014 billing cycle). Fortunately, I have caught these flagrant over-billings, whereas I have a significant concern for many other Palmco customers that were subject to the same misrepresentations and over-billings, but have not noticed them in their bills. The total credit amount I seek for January is $491.92, for February is $874.59, and for March TBD based on the future over-billings.

Business

Response:

Regarding case # [redacted]; [redacted]

RESULT

In response to this complaint, we spoke to [redacted] on 3/**/2014. We reminded [redacted] that he had signed up for a variable rate with no guarantee of savings. As a courtesy, we offered to re-review [redacted]’s accounts for revised courtesy credits in addition to the credits he received on 2/**/2014 and 2/**/2014, in the amounts of $69.06 for his electric account and $89.44 for his gas account totaling $158.49. Upon review, we issued [redacted] a credit in the amount of $1018.16, of which $699.57 towards his gas account for the billing cycle of 12/**/2013-3/**/2014. Also a credit in the amount of $318.59 towards his electric account for the billing cycles of **/**/2013-3/**/2014. We advised [redacted] that we will mail him a check in the amount of $859.67, and as a further courtesy we offered to review his final gas bill. [redacted] was satisfied, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to this complaint, [redacted] enrolled his gas and electric accounts in PALMco’s service on 5/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 7/**/2012, and his gas account on 8/**/2012.

After a nineteen months of service, on 2/**/2014, we received a call from [redacted] regarding his accounts. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. [redacted] requested the cancelation of his accounts, which was processed promptly and without penalty. We explained the cancelation process, and advised him that it is per the determination of [redacted] to determine the end dates for his accounts. As a courtesy we offered to review his accounts for a courtesy credit, but unfortunately [redacted] ended the call. Upon review, we called [redacted] to advise him that a credit in the amount of $28.04 towards his electric account for the billing cycle of 1/**/2014-2/*/2014, and a credit in the amount of $44.41 towards his gas account will be sent in the form of a check. [redacted] was not available at the time, so we left him a message.

On 2/**/2014, we received a call from [redacted], in regards to his accounts. [redacted] informed us that he received a letter from [redacted] stating that PALMco will stop servicing his electric account on 3/**/2014 and his gas account on 4/*/2014. We reminded [redacted] that we issued him a courtesy credit in the amount of $72.45 on 2/**/2014. [redacted] understood, and ended the call. As a courtesy, we re-reviewed [redacted]’s electric and gas accounts for an additional courtesy credit, and issued him a credits in the amounts of $41.02 towards his electric account, and $45.03 towards his gas account, which will be sent in the form of a check. As a further courtesy, we offered to review his next bill. [redacted] understood and the call was ended.

Contrary to [redacted]’s complaint, neither PALMco nor our representatives mislead customers. PALMco values all of its customers. In addition to seeing the terms of PALMco’s service when initially signing our agreement, [redacted] was sent all of the necessary information regarding PALMco’s supply following their enrollment in our service. PALMco does inform customers that they have enrolled in a variable rate plan. All of this information is included in the welcome packet sent to customers shortly after enrollment.

Please let us know if the Revdex.com would like any further information

Thank you.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Until the review of the last gas bill is resolved, and I receive the check for the January and February bills I would consider this matter still open and unresolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As discussed previously, I have not received the check discussed in the complaint, and the final bill has not been reviewed. Therefore, I do not consider the matter resolved until both of these occur.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case # [redacted]

In response to this rebuttal, we spoke to [redacted] on 4/**/2014. [redacted] informed us that he received his credit check in the amount of $859.67. As an extended courtesy we offered [redacted] a credit of $162.07 on his final gas bill for billing cycle 3/**/2014-4/*/2014, which will be mailed in the form of a check. [redacted] stated the complaint will be closed once he receives the check. [redacted] thanked us and ended the call.

Please let us know if the Revdex.com would like any further information

Thank you.

This energy supplier in the Decatur and surrounding areas this place is a scam. They make money off of your info

PALMco came to my mom's house in CT and told her to sing an agreement to lower her energy bill, her account is now 3X of what she used to pay. Now that she moved she have to pay over $200 for only one moth of services.

Review: The compay has a habit using the phone scam, they call my cell phone with an unrecognizable # once and when answered hang up. or call my home phone#, the answering machine picks up and they take that as an agreement to switch my electriticty and gas without signing a legal terms of aggreement consent form . I had called PSEG of NJ and Palmco on 01/**/14 and cancelled the third party choice program. On Feb [redacted] received a cancellation advertisement letter restaurant coupon and a agreement form with an account# populated for Gas and electric. It is highly unethical for an Energy Company to operate in this manner.Desired Settlement: Stop contacting me using the phone scam and be placed on the do Not call list. I do not want or desire any energy services from this company now or in the future.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding Case # [redacted]:

RESULT

In response to this complaint, we attempted to contact [redacted] on 2/**/2014 and 2/**/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached. [redacted] has been placed on our internal Do Not Call list.

BACKGROUND INFORMATION

Prior to this complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 3/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding enrollment with PALMco, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas and electric accounts on 5/**/2013.

After eight months of receiving PALMco service, we spoke to [redacted] on 1/**/2014 regarding his gas and electric accounts. We reminded [redacted] that PALMco has no long term contract or cancellation fees and that we offer variable rates with no guarantee of savings. [redacted] requested the cancelation of his accounts, which was processed promptly and without penalty. We advised [redacted] of the cancelation process, and that it is per the determination of PSE&G to schedule an end date for both of his accounts. As a show of good faith we offered to review [redacted]’s accounts for potential courtesy credits, but he refused our offer and the call was ended.

Contrary to what [redacted] states in his complaint, PALMco does not use unethical tactics to advertise our services. Because we valued him as a customer, PALMco sent [redacted] a letter and agreement advertising our Restaurant.com promotion in hopes that he would reconsider cancelling PALMco’s service.

Please let us know if the Revdex.com would like any further information

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I accept to be to be placed on the Business's do not call list. But dispute Palmco's initial obtainment of my account back in 03/**. Initially was due to an unadvised phone call. I did not cancel my previous provider Verde Energy, Discount energy group. My initial cancellation complaint on 01/**/13, the customer support rep made no offer for credit in fact she told me you just cancelled how can we give you credit. The restaurant credit they claimed to provide is only valid with reenrollment. I did not refuse any Credit as stated in their response e-mail. I did speak to [redacted], from Palmco who is their direct contact for Revdex.com complaints, on 02/**/13. She confirmed that, I will be placed on their do not call list and she was going to review and give me a credit on the upcoming Gas and electric bill and possibly for the last bill

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding Case # [redacted]:

UPDATE

We spoke with [redacted] on 2/**/2014. We advised [redacted] that per the determination of PSE&G, his accounts are scheduled to end on 3/**/2014. As a show of good faith, we offered to review [redacted]’s accounts for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $120.49 for the billing cycle of 1/**/2014 – 2/**/2014 towards his gas account and $70.97 for the billing cycle of 1/**/2014 -2/**/2014 towards his electric account. The total credit of $191.46 for his gas and electric accounts will be mailed in the form of a check. We also advised [redacted] to contact us for a review of his final bill should he be unhappy with it. [redacted] accepted the offer, thanked us and the call was ended.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: A door to door sales person for this company came to my house. Showed me what their rate for electric was against my local suppliers rate and told me that I would have a fixed rate for 12 months, but now on the phone the reprisentitives for this company are telling me that they do not offer fixed rates. So now my electric bill has sky rocketed and I am being charge well over the rate that I agreed to. My most recent bill was charged $100 over what my local supplier would have charged.Desired Settlement: I would like them to credit my account the difference from what I agreed to for each bill that I have received over the last 5 months.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding Case [redacted]:

RESULT

In response to this Revdex.com complaint, we spoke to [redacted] on 8/**/2013. After reviewing his account, we offered [redacted] a courtesy credit of $65.60 for the July-August cycle. We also offered to review [redacted]’s final bill should he be unhappy with it. [redacted] seemed satisfied and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] was enrolled in PALMco’s service on 2/*/2013. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas and electric accounts on 4/*/2013 and 3/**/2013, respectively.

On 8/**/2013 we received a call from [redacted] in regards to his electric account. We reminded [redacted] that when he signed up for PALMco service he agreed to a variable rate and savings were not guaranteed. [redacted] requested his account be canceled which was processed promptly and without penalty. We also offered to review his bills for a possible courtesy credit, but [redacted] declined. A drop was processed for [redacted]’s electric account on 8/**/2013. Per the determination of BGE, [redacted]’s electric account has a scheduled end date of 9/**/2013.

Please see the attached agreement signed by [redacted] that does not specify fixed rates, but rather states the rates are variable.

Please let us know if the Revdex.com would like any further information.

Thank you.

________________

Compliance

PALMco TM

Review: A PALmco sales rep came to my property to solicit changing my energy supplier over to them. I was not there but they somehow convinced my tenant to sign up my property promising lower and more competitive rates than [redacted] which will lead to significant lower gas and electric bill. this was not the case - my bills steadily increase over the course of the year and when it reaches balloon peek at $2100 bill to me in the last two most recent bills, I call to complain about this matter. They said they will review my account and refund me a measly $160 off a bill over $900. Now this month my bill went even higher at $1300s for a thermostat set at 55 degrees. I have already put in a cancellation notice to my account at Palmco to return to [redacted] as a supplier but it takes two to three months. I feel like I have been swindled and taken advantage of and they are charging me unthinkable rates for my gas and electricityDesired Settlement: They need to take off whatever they are charging me, review my account and charge me reasonable and lower rate than [redacted] like they advertised during their solicitation

Business

Response:

Hello [redacted] and the Revdex.com, Regarding case # [redacted]; [redacted] RESULTS In response to this complaint, we spoke with [redacted] on 2/*/2015. As a form of goodwill, we offered to re-review [redacted]’s accounts for an additional courtesy credit. Upon review, we offered [redacted] an additional courtesy credit of $237 toward her gas and electric accounts. In addition to the previous credit of $116.90 already given to [redacted] on 12/**/2014, the total combined credit would be $353.90. However, [redacted] did not accept our offer, and the call was ended. It appears that [redacted] is not willing to work with us toward reaching an amicable resolution to this matter. BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s first floor gas and electric accounts were enrolled in PALMco’s service on 12/*/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s first floor gas and electric accounts on 2/**/2014 and 1/**/2014, respectively. After receiving PALMco’s service for one month, on 2/**/2014, we spoke with [redacted] for the first time regarding her account. [redacted] asked why there were two charges on her bill. We advised [redacted] that her bill includes her utility’s delivery charge and PALMco’s supply charge. [redacted] advised us that her first floor accounts were enrolled by one of her tenants, and she wanted to enroll her accounts for the second floor. We advised [redacted] that a PALMco sales representative would contact her to enroll her other accounts. [redacted] thanked us, and the call was ended. [redacted]’s second floor gas and electric accounts were enrolled in PALMco’s service on 2/**/2014, upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s second floor gas and electric accounts on 4/**/2014. On 12/**/2014, we received an inbound cancellation request from [redacted]’s utility, [redacted]. This request was processed promptly and without penalty. Per the determination of [redacted], [redacted]’s gas accounts stopped receiving PALMco’s service on 1/**/2015, and her electric accounts will stop receiving PALMco’s service on 2/**/2015. On 12/**/2014, we received a call from [redacted] regarding her bill. As a courtesy, we offered to review [redacted]’s accounts for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $116.90 for the billing cycle of 11/**/2014 – 12/**/2014, which was sent in the form of a check. [redacted] accepted our offer, thanked us, and the call was ended. On 1/**/2015, we received another call from [redacted] regarding her bill. We reminded [redacted] that she agreed to variable rate with no guarantee of savings when she enrolled in PALMco’s service. As a courtesy, we offered to re-review [redacted]’s accounts for an additional courtesy credit. Upon review, we offered [redacted] an additional courtesy credit of $223.45. However, [redacted] did not accept our offer. We advised [redacted] that this was a courtesy credit, not customary for cancelled accounts. However, [redacted] still refused the credit, and the call was ended. Contrary to this complaint, [redacted] agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service. [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. Additionally, contrary to this complaint, PALMco did not swindle or take advantage of [redacted]. PALMco values all of our customers and we do our best to provide quality service. Please let us know if the Revdex.com would like any further information. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I rejected PALMco's offer of a insignificant goodwill credit because there is a bigger issue of poor standard of practice with this company. I expressed to the manager that upon closely examining my bill, PALMco has overcharged me increasingly more month after month, consistently since enrollment. I also expressed to the manager that I will pursue legal actions along with the NJ State of Consumer Affair against the unethical practices of PALMco.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was told by Palmco Power NJ, LLC executive that my [redacted] utility rates are high and signing up with Palmco would lower, My bills are so high now. I never realized it until 2 months ago when my usage was little(say 20$ for gas and 15$ for electric and Palmco charged me additionally 30 $ for gas and 30$ for electric) and this has been increased very high for the past two months. I got a call from Palmco executive and he said he will be offering a 10% discount on my October bill which I have to pay on November and its ridiculous that the amount I got is a real scam and on calling the customer support they say the palmco would never call anyone for discounts, whereas the employee verified all my details and even he confirmed mine in the record as well. The customer support is ignorant to hear me and ruthless. Now I applied to discontinue the service from Palmco and continue with [redacted] and got a letter saying it would taking another two months minimum to discontinue the service. They're ripping of my hard working money and whom should I get in touch with for reporting the same. All I have is the utility bills from [redacted] along with palmco charges. Kindly help me.Desired Settlement: I have already called them to discontinue my service but it seems it would take another 1 month for Electric and 2 months for Gas. I would like to get a refund of the extra amount I have been charged so far and also actual billing for the rest of the service. I believe the service by [redacted] is free and if yes please proceed with my complaint.

Business

Response:

Hello [redacted],

Regarding case [redacted]:

RESULT

In response to this complaint, we spoke to [redacted] on 12/**/2013. We reminded [redacted] that PALMco offers variable rates with no guarantee of savings. We offered to review [redacted]’s accounts for potential courtesy credits. Upon review, we offered a credit of $5.52 for [redacted]’s electric account for the period of 10/**/2013 through 11/**/2013, and a credit of $16.57 for the gas account for the period of 9/**/2013 through 11/**/2013. [redacted] accepted these credits. We apologized to [redacted] for any negative experience he had speaking with PALMco customer service and assured him we always make an effort to assist customers. [redacted] seemed satisfied before ending the call.

BACKGROUND INFORMATION

Prior to receiving this complaint, [redacted] was enrolled in PALMco’s service on 5/**/2013 when her husband, [redacted], signed a PALMco supply agreement. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding enrollment with PALMco, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 6/**/2013 and gas account on 7/**/2013.

On 9/**/2013, we received a call from [redacted] in regards to PALMco’s billing process. We explained the supply and delivery charges to [redacted] which he understood. [redacted] thanked us and ended the call.

On 11/**/13, [redacted] contacted our office to request the cancellation of both accounts. This request was processed promptly and without penalty. Per the determination of [redacted], the electric and gas accounts will end on 12/**/2013 and 1/**/2014, respectively.

On 12/**/2013, we were again contacted by [redacted] regarding the cancellation of his accounts. We reminded him that [redacted] determined the end dates and informed him of the end dates we had received from the utility.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My name is [redacted] and My address is [redacted]. I was pleased by a representative at my door steps from palmco to allow them as our supplier which in turn assured a very less utilization amount compared to my original provider [redacted]. I never assumed I made a mistake until the winter came. The charges made by Palmco are huge scam and I tried reaching the customer service several times and in returns all I get was a improper and irresponsible answer. The final representative after I filed to release from them spoke as if Palmco didn't give any commitment about the least charges and spoke sarcastic. I filed a complaint sometime in December with Revdex.com and as a result I got a call from Palmco supervisor and she assured to give the discount in the coming month bill. Unfortunately my special needs kid got sick and I couldn't follow up with the complaint. Thank god and he is getting better and I have time to get all the amounts charged by them for gas and electric for the months Palmco was my supplier. The amount charged are as follows. They have charged 470.67 for gas and 150.97 for electric additionally and when I enquired they mentioned as usage but I compared my bill with my neighbour and previous bills from [redacted]. Kindly help us to get the hard earned money from this robbers. Jan 2014 - Palmco Energy NJ, LLC Gas Charges - 173.06 Dec 2013 - Palmco Energy NJ, LLC Gas Charges - 162.58/Palmco Energy NJ, LLC Electric Charges - 51.29 Nov 2013 - Palmco Energy NJ, LLC Gas Charges - 70.09/Palmco Energy NJ, LLC Electric Charges - 31.43 Oct 2013 - Palmco Energy NJ, LLC Gas Charges - 37.55/Palmco Energy NJ, LLC Electric Charges - 19.24 Sep 2013 - Palmco Energy NJ, LLC Gas Charges - 15.89/Palmco Energy NJ, LLC Electric Charges - 18.06 Aug 2013 - Palmco Energy NJ, LLC Gas Charges - 11.50/Palmco Energy NJ, LLC Electric Charges - 11.25 Jul 2013 - Palmco Energy NJ, LLC Electric Charges - 19.70

We want the money to be refunded by cheque so that there wont be any cheating from them

Sincerely,

Business

Response:

We advised [redacted] that per the determination of [redacted], his electric and gas accounts will end on 12/**/2013 and 1/**/2014, respectively. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we offered him a credit of $12.67 for the billing cycle of 11/**/2013 – 12/**/2013 towards his electric account and a credit of $140.39 for the billing cycles of 11/**/2013 – 1/**/2014 towards his gas account. This makes a total credit of $153.06, which will be mailed in the form of a check. This is also in addition to the credit of $22.09 offered on 12/**/2013. [redacted] accepted the offer and ended the call.

Please let us know if the [redacted]would like any further information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I agreed with the merchandise for part of the amount to be refunded for charging me very high

Sincerely,

Review: I signed up for this company to be the service provider for my Gas and Electricity. When the representative came out to sign me up for the service they quoted me a price that was significantly lower than what I was paying with my local provider. Over the past several months I've noticed the company is now charging me more than half of what I was initially quoted and I was not given any notification. This company's sales representatives came into my low income community and gave false information. I was guaranteed a rate lower than my current provider and I now am being charged over double of what I normally pay. I am facing my services being disconnected because I cannot afford to pay for my gas and electricity services.Desired Settlement: I would like for my account to be credited for the significant rate change and to pay the rate I was quoted by the sales representative.

Business

Response:

Regarding case [redacted]; [redacted]

RESULTS

In response to this complaint, we attempted to [redacted] on 3/**/2014 and 3/**/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 11/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas and electric account on 1/*/2013 and 1/*/2013, respectively.

After receiving PALMco’s gas and electric service for over a year, for the first time, we spoke to [redacted] on 3/**/2014 regarding her bill. We advised [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested a copy of the agreement, which was processed promptly. In addition, [redacted] requested the cancellation of her accounts, which was processed promptly and without penalty. We advised [redacted] on the cancellation process. As a show of good faith, we offered to review [redacted]’s accounts for any potential courtesy credits. Upon review, we offered [redacted] a courtesy credit of $51.25 for the gas account and $22.79 for the electric account for the billing cycle of 2/*/2014 – 3/*/2014. [redacted] requested to speak to a supervisor. We advised [redacted] that our [redacted] was currently unavailable and one would return her call in the order in which it was received. [redacted] understood and ended the call. Per the determination of BGE, [redacted]’s gas and electric account are scheduled to end on 4/*/2014 and 4/*/2014, respectively.

Contrary to [redacted]’s complaint, neither PALMco nor our representatives mislead customers. PALMco values all of its customers. In addition to seeing the terms of PALMco’s service when initially signing our agreement, [redacted] was sent all of the necessary information regarding PALMco’s supply following their enrollment in our service. PALMco does inform customers that they have enrolled in a variable rate plan. All of this information is included in the welcome packet sent to customers shortly after enrollment.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have read the response from Palmco and I do not agree with their findings. I [redacted] did call to speak to me on two different occasions and I was not available because I work during the day. I did try calling the number back but the wait time to speak to a representative was over an hour. I do agree that I have been a customer since 2012 but this tremendous rate hike just occurred recently. I am aware on the credits to my account but I am still left with an extremely large bill, I during a previous conversation with a palmco representative I was informed the my local gas and electric provider made adjustments to my bill. I called and spoke to my local provider and they explained this never took place. I would like a through investigation into adjustments that took place on my account. Also, is there a away for me to speak to someone without the extremely long hold times. p

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding case [redacted]; [redacted]

UPDATE

We spoke with [redacted] on 3/**/2014. We advised [redacted] that per the determination of BGE, her gas and electric accounts are scheduled to end on 4/*/2014 and 4/*/2014, respectively. As a courtesy, we offered to review [redacted]’s accounts for a potential courtesy credit. Upon review, we offered a credit of $32.55 for the billing cycle of 2/*/2014 – 3/*/2014 towards her electric account and a credit of $ 105.25 for the billing cycles of 1/*/2014 – 3/*/2014. This makes a total credit of $137.80, which will be mailed in the form of a check. [redacted] accepted the offer, thanked us and the call was ended.

Please let us know if the Revdex.com would like any further information.

Thank you.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dear Sirs,

I'm having a problem. In 1999, the New Jersey Board of Public Utilities deregulated Electric Services. This allowed for competing companies to sell electricity in NJ. I'm all for free trade. 3 years ago, I signed up for one of these companies, PALMco. Initially, I was promised savings, and I'll admit I don't go over my electric bill with a fine tooth comb, so I assumed the saving would be there. I paid my electric bill as we all do, and the bill was always about $200. This past December, my electric bill was $300+. January $400+, and now February is $500+. The Increase is on PALMco. They went from charging me $0.19/KWH in December to $0.32/KWH in February. No warning from them or [redacted] (which I found out was illegal if they told me) that my electric charge was going to almost double. I of course cancelled my relationship with PALMco in late February. The problem is that for some bizarre reason, I still have to pay the PALMco escalated rate until 3/** when [redacted] will become my provider at $0.11/KWH. I was told that this grace period/changeover was allowed by the NJ Energy Regulation Body. I am now forced to pay for a service I no longer want and am not under contract for. I went back and checked my records for the past 15 months and every month PALMco charged me more than [redacted] would have. It was just enough that I wouldn't have been diligent and checked my bill. The total over charge for that period was $1322.01. I can't tell you how many ways my family could have used that money. I'm angry sir, and am asking for you to make people aware that some of these companies are not acting in the best interest of their customers.

Thanks for listening.Desired Settlement: I would simply like to be charged fairly for my electric charges. I choose [redacted] to provide that service in late February. I do not think it is fair that I am forced to pay 3x what [redacted] charges for the period when I stopped PALMco service until [redacted] takes over. This will surely be in excess of $200 as it has been for my February Electric Bill. There was no explanation from PALMco why the rate per KWH was increased.

Consumer

Response:

I spoke with a PALMco representative and they reported to me that the reason my electric rates increased was a direct result of a colder than normal winter. She was able to financially assist me with my bill and I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Beware the scam. My stupidity. Signed up for Palmco program. The salesperson did a great job convincing me that my bills would be lower which they were for a short period of time. It wasn't until this winter that Inrealized that Palmco's rate was substantially higher than my utility company. They gave me a song and dance about the verbal recording of my variable rate and how I agreed to their terms. Be careful this company has lawsuits against them for deceptive sales practices. Do your due diligence before signing with any third party supplier. Stay away from Palmco

Review: I signed up with Palmco over the phone in August 2010 because they assured me it was not a scam but that they were able to purchase gas and electric cheaper than [redacted]. I was never sent a contract to sign and I was never told the rates would be variable. This February my gas and electric bill was $789. It would have been $254 is I was with [redacted]. That is hardly even a competitive rate, it's just highway robbery! I unfortunately only have my last six months of bills, which indicate I have lost over $900 by purchasing my gas and electric from Palmco. I already put in my request to switch back to [redacted], but the switch won't be complete until the end of March for electric and the end of May for gas! I want some sort of restitution for the lies!Desired Settlement: I would like an apology and a significant billing adjustment.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding Case # [redacted]

RESULTS

In response to this complaint, we will not be reaching out to [redacted]. We spoke to [redacted] on 03/**/2014, and consider the matter closed. As a show of good faith, we offered to re-review [redacted]’s accounts for a potential courtesy credit. We advised [redacted] that we will be voiding the $133.02 for her gas and electric accounts, previously offered as a credit and will replace it with a courtesy credit of $266.13, $180.68 for her gas account and $85.45 for her electric account for the billing periods 12/**/2013- 02/**/2014, which will be mailed to [redacted] in the form of a check. We offered to review [redacted]’s final bills should she be unhappy with it. [redacted] was pleased with the resolution, thanked us, and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 08/**/2010. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account on 11/**/2010 and her electric account on 10/**/2010.

After servicing [redacted]’s accounts for more than three years, on 03/**/2014, we received an inbound cancellation request from [redacted]’s utility, which was processed promptly and without penalty. Per the determination of [redacted], [redacted]’s gas account is scheduled to stop receiving PALMco’s service on 05/**/2014 and her electric account is scheduled to stop receiving PALMco’s service on 03/**/2014.

On 03/**/2014, [redacted] contacted our office in regards to her enrollment with PALMco. We reminded [redacted] that she signed up for a variable rates with no guarantee of savings upon completion of a TPV recording on 08/**/2010. We also informed [redacted], per the determination of her utility, [redacted], her gas account is scheduled to stop receiving PALMco’s service on 05/**/2014 and her electric account is scheduled to stop receiving PALMco’s service on 03/**/2014. As a courtesy, we offered to review [redacted]’s accounts for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $133.02, $88.17 for her gas account and $44.85 for her electric account for the billing periods 12/**/2013- 02/**/2014, which will be mailed to [redacted] in the form of a check. After accepting the credit, [redacted] requested a copy of her authorization, however, we were unable to provide [redacted] the TPV recording because it’s beyond the retention period and we no longer have access to it. [redacted] thanked us and the call was ended.

Contrary to [redacted]’s complaint, PALMco does inform customers that they have enrolled in a variable rate plan. All of this information is included in the welcome packet sent to customers shortly after enrollment. Additionally, we are unable to provide [redacted] the TPV recording because it’s beyond the retention period and we no longer have access to it.

Please let us know if the Revdex.com would like any further information.

Thank You.

Review: I am the former customer of Palmco Power MD LLC. Before I switched to Palmco Power MD LLC, I was receiving the electricity from BGE. In April 2013, a representative of Palmco Power MD LLC knocked at my door to offer me the same product I was receiving from BGE for less. I decided to try it starting in May, 2013, and traveled oversea. Eleven months later, when I came back, I did the math. The only saving that I made is sixty five dollars forty seven cents ($65.47), while I lost two thousand one hundred fifty two dollars forty ($2152.40)Desired Settlement: $2152.40

Business

Response:

Hello Revdex.com,

Regarding case [redacted]; [redacted]

RESULTS

In response to this complaint, we spoke to [redacted] on 4/*/2014. As a show of good faith, we offered a final review on [redacted]’s electric account for a potential courtesy credit. Upon review, we offered an additional courtesy credit of $392.01 for the billing cycles of 12/**/2014 – 2/**/2014, which will be sent as a check. [redacted] was satisfied and ended the call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric was enrolled in PALMco’s service on 3/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 4/**/2013.

After receiving PALMco’s electric service for ten months, on 2/**/2014, we spoke to [redacted] in regards to his electric account. We advised [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested the cancellation of his electric account, which was processed promptly and without penalty. We advised [redacted] on the cancellation process. [redacted] understood and ended the call.

On 3/**/2014, [redacted] sent us an e-mail after business hours. We attempted to contact [redacted] but were only able to leave messages.

On 3/**/2014, [redacted] called in regards to his bill. We advised [redacted] that he agreed to variable rates with no guarantee of savings. We informed [redacted] that per the determination of BGE, his electric account was about to end on 3/**/2014. As a show of good faith, we offered to review [redacted]’s electric account for any potential courtesy credits. Upon review, we offered [redacted] a courtesy credit of $253.84 for the billing cycle of 12/**/2013 – 2/**/2014, which was sent as a check. [redacted] accepted the offer, thanked us and ended the call.

On 3/**/2014, [redacted] sent us an e-mail after business hours. Shortly afterwards, we spoke to [redacted] in regards to his account. We told [redacted] about the increase of costs caused by the arctic winter weather, and, unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. [redacted] understood and ended the call.

On 3/**/2014, [redacted] sent us an e-mail after business hours. Shortly afterwards, we spoke to [redacted] to his account. As a show of good faith, we offered to re-review [redacted]’s electric account for any additional potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $201.60 for the billing cycle of 2/**/2014 – 3/**/2014. [redacted] was satisfied, thanked us and ended the call.

Contrary to [redacted]’s complaint, neither PALMco nor our representatives mislead nor scam customers. PALMco values all of its customers. In addition to seeing the terms of PALMco’s service when initially signing our agreement, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

Please let us know if the Revdex.com would like any further information.

Thank you.

Compliance

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When Palmco said : "Prior to filing this complaint, [redacted]’s electric was enrolled in PALMco’s service on 3/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 4/**/2013.""

The statement is false. The offer Palmco made was to help me save money. Otherwise, why should I change the service provider?

Beside, the last I talked to one of their representatives, she told me they will a check. My answer was that I do not need a check from Palmco. I told her to write off the bill of $2500 I still owe. That is what I am asking Palmco. It it the only way to prevent bge from discontinuing my electricity service.

I already lost a lot (see document attached).

If I had not traveled oversea immediately after I took the service with Palmco, I would not loss as much. I spent nine months oversea, that is why I lost a lot.

I am asking Palmco to write off what I owe. The company was not truthful with me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In response to this rebuttal, we attempted to contact [redacted] on 6/**/2014 and 6/**/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached.

We last spoke to [redacted] on 6/*/2014, and advised him that we had already offered him a very reasonable and fair credit in the amount of $819.44 towards his account. However, at that time [redacted] did not want to come to an amicable resolution.

Contrary to what [redacted] states in his rebuttal, he was sent all of the necessary information regarding PALMco’s service following his enrollment. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

PALMco does not mislead it customers or potential customers, the fact that savings are not guaranteed is disclosed in the customer agreement as well as the welcome packet sent to all shortly after enrollment.

Additionally, we previously received a rebuttal for [redacted] dated May [redacted]. We previously responded to the May [redacted] rebuttal on May [redacted]. Please note that although this rebuttal is dated for 5/**/2014, PALMco did not receive it until 6/**/2014.

This is [redacted]’s 6th rebuttal, and [redacted] continues to refuse to work with PALMco. We have been more than accommodating in our credits we have already issued and please ask that the Revdex.com consider this matter closed.

Please let us know if the Revdex.com would like any further information

Thank you.

Compliance

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since palmco considered having done enough while, to habe misled me I will pay $2100 more than what I would have paid, let me explore some other options. I maintain that Palmco and its associates misled me. If Palmco does not pay 75% of the $2100, I reserve my right to take other actions.

I say thank you to Revdex.com.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,