PALMco

Review: I signed up to get my gas from Palmco energy in order to save money. I was told that I could cancel at any time. After receiving a VERY VERY high bill (more than 10x the amount [redacted] would have charged me) I called up to cancel. I was then told that it takes 3 months to cancel service. In these next few months, I have been getting SEVERELY inflated bills. $585.70 and $483.68 were my last two bill from them! I have never paid over $175 for a gas bill since owning my home! They are charging me 2.29640845per therm compared to 0.294051 per therm that [redacted] would be charging.Desired Settlement: I already paid a substantial amount of money to this company throughout the months that they have been ripping me off. I absolutely do not want to pay another dollar to this company. They are an absolute rip off and I would have never signed up for this if I thought it would take this long to cancel service. They should not be allowed to inflate prices this severely! The current bill of $483.68 needs to be taken care of in order for me to NOT go to small claims court. I paid them $500 less than a month ago already! I don't understand how this company is still in business.

Business

Response:

Regarding case # [redacted]; [redacted]

RESULT

In response to this complaint, we attempted to contact [redacted] on 4/*/2014 and 4/*/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s account was enrolled in PALMco’s service on 8/**/2011 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 11/**/2011.

After receiving PALMco’s service for two years and three months, on 1/**/2014, we received a call from [redacted] regarding her account. We reminded [redacted] that PALMco has no contract or cancelation fees and that rates are variable with no guarantee of savings. [redacted] requested the cancelation of her account, which was processed promptly and without penalty. We explained the cancelation process and advised [redacted] that it is per the determination of [redacted] to schedule an end date. [redacted] understood and the call was ended. Per the determination of [redacted], [redacted]’s account stopped receiving PALMco’s service on 3/**/2014.

On 1/**/2014, we spoke to [redacted]’s husband regarding their account. We reminded [redacted] that he had signed up for a variable rate with no guarantee of savings. We advised [redacted] that his account had been processed for cancelation. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review we issued [redacted] a credit in the amount of $41.73 towards his gas account for the billing cycle of 12/**/2013-1/**/2014. As a further courtesy, we offered to review his next bill for a courtesy credit as well. [redacted] understood and the call was ended.

Contrary to what [redacted] states in her complaint, PALMco does not rip-off its customers. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco does the best we can to provide customers with quality service.

Please let us know if the Revdex.com would like any further information

Thank you.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I received a voicemail in Spanish from palmco. I then received the same message in both Spanish and English. I tried to call back, waited on hold for 49minutes and could not wait on hold any longer I tried calling again today with another lengthy hold time I am still waiting to hear back from a customer service rep who has been reviewing my account for further credits. I still don't agree/understand how [redacted] can charge 0.29... And palmco is chargin2.29... No matter how tougha winter is that is a ridiculous amount of inflation. I already paid$500 last month to palmco and am NOT paying another $500 bill. I have paid my bills on time for years with this company and only wish I would have started comparing the charges sooner. I give them permission to speak to my husband as well regarding this matter as I have a very busy schedule and am not always available ###-###-#### is my cell. ###-###-#### is my husband Ralph's cell. Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We have still not received a check, My husband was originally told 2 weeks, and on 4/** was told 3 weeks. Therefore, we are not ending this complaint until check comes. We currently owe $583 and they are supposed to be sending us a check to HELP compensate for the absurd overcharging that has been going on. We are still not satisfied, but believe the business is attempting to resolve this issue.

Sincerely,

Business

Response:

RESULTS

In response to this third rebuttal, we spoke to [redacted]’s husband, [redacted] on 05/**/2014. We informed [redacted] that the check in the amount of $286.00 was mailed on 04/**/2014 and that they should be receiving it in the mail shortly. [redacted] acknowledged that upon receipt, he would consider the matter settled to his satisfaction. He thanked us and the call was ended.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: To Whom it may concern:

My name is [redacted]. I am a resident at [redacted]. The reason for this complaint is a issue I am facing with my power and gas bill. Before July of 2013 I was with [redacted] energy company and had no issues. On July ** 2013, I received a call from Palmco Energy and Power. The Recorded conversation that I had with the representative assured me that with of the deregulation of power in the state of NJ. This company will gaurantee that the rate of electricity would never exceed the amount that [redacted] was charging. After several time of asking the representative to be quite sure. He guaranteed that my bill will be lower than that of [redacted]. I made the decision to switch my energy company,assuming that I would be better off. However, In February2014, I received my Energy bill, and notice that for the first time in 3 years that that my bill surpass $400. The bill was $429.01. I immediate call Palmco and cancell, because of the ridiculous bill. They told me that even though I cancell, I would receive a bill from them for the next two months. This month the bill is $725.35. In all my life I have never heard of an residential power bill to be this expensive. I called Palmco again, and they stated they can send me a check for $61. This out outright rediculous. I need your help. I cant pay this. The Company representative mislead purchaser by guaranteeing that their rate will never surpass the public supplier.Desired Settlement: I request that this bill be reajusted below what the public supplier [redacted] would cost. I am also requesting a refund for the overpayment of last month bill. Instant termination, no more bill from this company.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

After receiving this complaint, we spoke with [redacted] on 3/**/2014. [redacted] advised that after our conversation on 3/**/2014, his concerns have been resolved. [redacted] thanked us and ended the call. On 3/**/2014, we informed [redacted], upon our review, we will issue him a courtesy credit of $257.17, $130.59 for his gas account and $126.58 for his electric account for the billing periods 01/**/2014 - 03/**/2014, which will be sent to [redacted] in the form of a check. We also offered to review [redacted]’ final bills should he be unhappy with it. [redacted] seemed happy with this resolution, thanked us, and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’ gas and electric accounts were enrolled in PALMco’s service on 07/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ gas account on 10/02/2013 and his electric account on 08/**/2013.

After servicing [redacted]’ accounts for more than five months, on 02/**/2014, we spoke to [redacted] in regards to his account. We reminded [redacted] that he signed up for a variable rate with no guarantee of saving upon completion of a TPV recording on 07/**/2013. [redacted] requested his accounts be canceled, which was processed promptly and without penalty. We advised [redacted] that it’s up to his utility to determine his service end date. [redacted] seemed to understand, thanked us and ended the call. Per the determination of [redacted]’s utility, [redacted], his gas and electric accounts are scheduled to stop receiving PALMco’s service on 04/**/2014.

On 03/**/2014, prior to receiving this complaint, [redacted] contacted our office in regards to his bills. As a courtesy, we offered to review [redacted]’ accounts for a potential courtesy credit. We informed [redacted] that we would return his call after we review his accounts. [redacted] understood, thanked us and the call ended. However, before we could review his accounts, we received this BPU complaint.

We spoke to [redacted] on 3/**/2014, regarding his account. We informed [redacted], upon our review, we will issue him a courtesy credit of $257.17, $130.59 for his gas account and $126.58 for his electric account for the billing periods 01/**/2014- 03/[redacted]2014, which will be sent to [redacted] in the form of a check. We also offered to review [redacted]’ final bills should he be unhappy with it. [redacted] seemed happy with this resolution, thanked us, and the call was ended.

Contrary to [redacted]’ complaint, [redacted] was sent all of the necessary information regarding PALMco’s service following his enrollment, including the fact savings are not guaranteed. In addition, the TPV [redacted] completed to start service also stated savings are not guaranteed. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: Palmco sales person called me a few months ago and asked me to switch to a lower rate energy company. They told me it would be .043/kwh. I'm getting billed at a much higher rate. My last bill just came in at .19/kwh. My bill has been double and now triple of what it has ever been and I have lived in this house for 11 years.Desired Settlement: Waiting on PalmCo..

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]

RESULTS

In response to this complaint, we spoke with [redacted] on 3/*/2014. [redacted] advised us that he did not have access to his bill. [redacted] requested we call back on 3/*/2014. We will call [redacted] back as requested in order to come to an amicable resolution.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s account was enrolled in PALMco’s service on 5/**/2013 upon completion of a TPV. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 6/**/2013.

After receiving PALMco service for over eight months, we received an email from [redacted] on 3/*/2014 regarding his account. Shortly thereafter, we attempted to contact [redacted] but were only able to leave messages. We will continue to reach out to [redacted] until a resolution has been reached.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I normally don't pay the bills as the wife does. I found out about the variable rate because my bill skyrocketed over the course of 6 months. It gradually went from .041(the rate I was told it wold be, to .19 kwh). I have called this company numerous times on my on time and will be put on hold for 10+ minutes. I don't have time to sit around on my own time and money waiting for them to speak to me. I emailed this company one time and never received a response from them. I spoke with a lady last week (3/*/14) about my bill, I informed her that my portion of just Electric was almost $200 more than what it would have been if I stayed with Ameren Illinois. The lady told me I was wrong and don't know how to read my bill. This is an example of my current bill:

1300 kwh x .19 (PalmCo's rate) = $247 just for Electric through PalmCo

1300 kwh x .047(Ameren's current rate) = $61 for the same electricity

This is an overcharge of $186.

Seems pretty easy to understand to me. Since she told me I was wrong, I asked her to call me back on 3/*/14 between 12-1:30 pm CST. They called at 3:54 pm CST while I'm teaching a class. I called them on 3/*/14 at 1:37 pm CST and hung up after being on hold for 10 minutes. They have not attempted to call me since. This company has hours that only are good for them, not their customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Aaron Vance

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case # [redacted]

We spoke to [redacted] on 3/**/2014, regarding his account. We reminded him PALMco offers a variable rate with no guarantee of savings. We reminded him that his account had been put in for cancelation, and we explained the cancelation process to him. We advised [redacted] that it is per the determination of Ameren to schedule an end date. As a courtesy, we offered to review his account for a courtesy credit. Upon review we offered him a credit in the amount of $122.12, which is for the billing cycles of 12/**/2013-2/**/2014, which will be sent in the form of a check. As a further courtesy, we offered to review his next bill. [redacted] was satisfied, thanked us and the call was ended.

We apologize if [redacted] had an unpleasant customer service experience. PALMco strives to assist our customers in a timely manner. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our hold times were of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. PALMco values all of our customers and do our best to provide quality service.

Pease let us know if the Revdex.com would like any further information

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In response to PalmCo's response: They offered to review my account after overcharging me more than $600 compared to Ameren's FIXED RATE* of $.048/kwh. They determined that $122.12 was satisifactory enough and told me that they would not review my account any farther back. They told me that since I didn't call in to complain between Sept-Dec., they would not review the account. I reminded them that I was the customer and without any notifications, I was placed on hold for 2 minutes. The lady came back on the phone and I asked for a [redacted]. [redacted], told me she was the [redacted]. She didn't review my account at this time, she did it to irritate me even more. PalmCo has the WORST customer service of any company I have ever dealt with. [redacted], then reviewed my account, told me that they would refund me $122.12 and "would be willing to review my next statement when it is due", and said they were canceling my account . In response to the cancellation, I said thanks and the call ended.

[redacted] told me that Ameren charges a Variable rate, just like they do(which the sales people do not tell you), but it is a complete lie. Ameren charges a FIXED RATE of $.048, and the sales person told me I would be at $.041/kwh. This is the only reason I switched. They use a bait and switch tactic to get you to sign up. I have the right to redress, and the right to service, neither which PalmCo practices. The government should look into their business practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This company is a fraud! They have fluctuating rates that were not told to us when they made the original phone call. I live in a 2 bedroom apt. my light bill is usally about $50.00 max! Well for the past 3 months my bill has been as high as $130.00!! And has used less energy then months before, when the bill was lower. When I contacted Palmco to dispute these charges. The rude customer servie rep. states that we were told that the bill would fluctuate. I told the lady to cancel my account with them. She said that may take a few months. I receievd a letter saying that my account will be will be back with [redacted] starting the beginning of June. This is highway robbery! $130.00 to have lights on in a 2 bedroom apt and no one is home during the week days?!Desired Settlement: I would like the outrages amounts of money billed to me since April to be refunded to my [redacted] acc# ASAP!

Business

Response:

UPDATE

We spoke to [redacted] on 6/**/2014 regarding her account. As a courtesy, we offered to re-review [redacted]’s account for a potential credit. Upon review, we offered [redacted] a credit of $110.33 for the billing cycles of 3/*/2014 – 6/*/2014, which will be mailed in the form of a check. [redacted] accepted the offer, thanked us and ended the call.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Palmco solicited me to switch from [redacted] to them assuring lower rates initially and “competitive” or lower rates ongoing and the over time I would pay less than what I was paying at [redacted]. As it turns out they are charging more than double what [redacted] is charging $.15476 vs $.0634 from [redacted]. That makes Palmco's rate 244% higher.

So not only are they charging what I would consider usurious rates, but they also caused significant billing issues with [redacted] as I saw my bills skyrocket when I was anticipating my bills to go down. To make it even worse apparently (according to [redacted] customer service) Palmco wasn't providing all the usage information in a timely fashion which also impacted the bill making it more confusing to understand and reconcile.

Now as I become aware of all this and ask to get transferred back to [redacted], Palmco is saying that cannot accomplish that for 2 billing cycles. Bully to that!!! When you catch someone stealing from you (and in my mind being charged >double the [redacted] rate by a company that told me I would be saving money is stealing) it is unconscionable and unacceptable to allow them to continue to steal from me. It is bad enough that I have to wait until the Aug **, meter read, but to have to pay more than double [redacted]'s rate to Palmco for another entire billing cycle (and it could be two more if that say it take 2 complete billing cycle to disconnect) is blatantly not right nor just.

I called the [redacted] and the lady there could care less about the fact that we have a company like Palmco charging usurious rates, forcing people to stay for 2 billing cycle after they request to change service and using questionable marketing tactics to convince people that they will save money with Palmco when if fact they will end up paying double.

The Revdex.com, the state of Ohio and the Federal government need to crack down on Palmco and any other energy providers using such unscrupulous business practices with extremely confusing terms and conditions and aggressive sale people promising lower rates most of the time and substantial savings consistently over time. I and I am sure the people of Ohio would appreciate anything the Revdex.com can do to stop Palmco from exploiting others with these unfair and despicable business practices. I truly do not know how the folks at Palmco sleep at night. Nobody else should have to go through the terrible and costly experience I had with Palmco.Desired Settlement: 1.) I want to be assured that service will be transferred back to [redacted] immediately after the 8/**/14 scheduled meter read

2.) I would like an adjustment to my bill for every billing cycle where I paid rate in excess of 20 - 25% of what [redacted] was charging. Happy to have you adjust the rate up n any months that Palmco was 20 - 25% below [redacted]. If you want to go back to day 1 and rebill me for the amount I would have paid [redacted] over the same period that would would be fine with me too.

3.) Stop the business practice of enticing people to switch to Palmco, when your business model does not and perhaps cannot support the marketing you do and expectation that you set that over time you will pay less with Palmco than with the utility.

Business

Response:

Regarding case [redacted]

RESULTS

In response to this complaint, we spoke to [redacted] on 8/**/2014. We offered to review [redacted]’ electric account for an additional courtesy credit. Upon review, we extended [redacted] an additional courtesy credit of $81.11 for the billing cycles 5/**/2014 – 7/**/2014, which will be sent in the form of a check. Altogether, we extended [redacted] a total courtesy credit of $130.83 for the billing cycles 5/**/2014 – 7/**/2014 towards his electric account. As an extended courtesy, we offered to review [redacted]’ final bill should he be unhappy with it. [redacted] seemed satisfied with this resolution, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, W. T. Andrews’ electric account was enrolled in PALMco’s service on 5/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ electric account on 7/**/2012.

After receiving PALMco’s electric service for one year and ten months, on 6/*/2014, [redacted] contacted us for the first time in regards to his bill. We reminded [redacted] that PALMco has no contracts or cancellation fees, and offers a variable rate with no guarantee of savings. [redacted] thanked us and ended the call.

On 8/*/2014, we received a call from [redacted] in regards to his electric bill. We offered the customer a courtesy credit of $49.72 for the billing cycle 6/**/2014 – 7/**/2014. [redacted] thanked us and the call was ended.

On 8/*/2014, we received a call from [redacted] in which he requested the cancellation of his account. This request was processed promptly and without penalty. We advised [redacted] on the cancellation process and that it’s up to the utility to determine an end date. Per the determination of [redacted]’ utility, [redacted], PALMco will stop servicing his account on 8/**/2014.

Contrary to [redacted]’ complaint, neither PALMco nor our representatives misrepresent the services offered to our customers. PALMco values all of our customers and does our best to provide quality service. [redacted] agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service upon completion of a TPV recording and, in addition, he was sent all of the necessary information regarding PALMco’s supply following his enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

In regards to [redacted]’ other concerns, PALMco has no control over reading meters or determining the usage of any given month, as we rely on the utility company to provide this information to PALMco. Additionally, PALMco does not determine the end date for any of our customers who wish to cancel. The utility companies are responsible for determining when an account will stop being serviced by PALMco. Regarding [redacted]’ electric account, we submitted this drop request to [redacted], and [redacted] established an end date of 8/**/2014.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: SUBJECT: Lodging a Complain regarding a dispute on over @Kwh charges for Residential-R Electric Usage and Credit in full back towards me due to unjustified supply charges ([email protected] Cents)

[redacted] A/C # [redacted] ; DOB: 01/**/1964

Name: [redacted] / [redacted] Ghosh

Meter Address: [redacted].

Complaint Confirmation Number: [redacted]

We have switched from [redacted] to your company on July**, 2012 through their direct sales representative ([redacted], Phone # ###-###-####; see copy attached), and was told that our rate would be at least 15% lower than PEPCO. I was started getting reduced usage for maybe a couple of months. Then after, while investigating on our recent bills, we saw that they are charging the above-mentioned @kwh for the supply, which is an irrational, unjustified, way above any applicable supply charges by any company in our areas. How can I accept a bill of $ 229.21 for the supply charges for my one-bedroom condominium (see attached), even much higher than any single home family home in my community? The customer service representative try to make me understood the weather-related changes, which I will not buy, as my usage did not changed a lot compare to the last year’s, but being charged $ 111.50 higher (2013, see attached)over the same period. I have received a bill greater than 180.00$ during my highest peak usage, when we had a new-born child, and had to keep home warn during colder days (Jan/Feb). The lady was trying to convince me about the energy savings, and for your kind information, our home is fully lit by LEDs bulb, I reset my water heater below 62 degree C, and we use minimum use of central heater/AC. Whatever be the cause, the energy supply charges at the above-mentioned rates are unacceptable. Thank God that we carefully looked into the bill and came to know wrong doing and do not know that how long we are being deceived and/or cheated. Otherwise, it could have siphoned our money in the long run too. theirDesired Settlement: I am not even satisfied with your current credit of $29.00 (I do not know how do you calculate this one), but I demand with this enquiry to get the privilege of all credits to by account for miss/wrong charges. I do also hereby requested to stop services (confirmation number above) from your company and revert back to PEPCO within the earliest possible time.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

In response to this complaint, we spoke to [redacted] on 2/**/2014.We advised [redacted] that per the determination of PEPCO, his account is scheduled to end on 3/**/2014. As a courtesy, we offered to re-review [redacted]’s account for a courtesy credit. Upon review, we offered him a new courtesy credit of $96.19 for the billing cycles of 12/**/2013 – 2/**/2014, which will be applied towards his account. This will void the previous credit of $29.53 offered on 2/**/2014. We advised [redacted] to contact us for a review of his final bill should he be unhappy with it. [redacted] accepted the offer, thanked us, and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s account was enrolled in PALMco’s service on 7/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and that savings are not guaranteed. PALMco began servicing [redacted]’s account on 8/**/2012.

After receiving PALMco service for over a year and a half, for the first time, we received a call from [redacted] on 2/**/2014 regarding his account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested we cancel the account, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of PEPCO to schedule an end date. As a courtesy, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered him a courtesy credit of $29.53 for the billing cycle of 1/**/2014 – 2/**/2014, which will be applied to his account. [redacted] thanked us and the call was ended. Per the determination of PEPCO, [redacted]’s account is scheduled to end on 3/**/2014.

We will investigate the actions of this representative, for they are 100% against PALMco policy and training.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, and the matter has been resolved. Thank God I intervene the matter in time with the help of Revdex.com, NY, who helped us to resolute the matter in proper way, and save a lot of money on my future bills, which was unprecedented. I got my account back to PEPCO from PALMco for the transmission. I have been contacted by PALMco official ([redacted]; TEL ###-###-####) about my credit, and was assured that the credit will be reflect in my next billing cycle. If I don't see them or having any dispute, I will communicate again through Revdex.com, NY. Thanks once again for helping me in getting out of this situation, and I personally salute for your tremendous effort.

With best regards,

Sincerely,

Review: My husband and I were contacted in October by Palmco Electric, to supply our electricity at a much lower rate than our current company, [redacted]. Our November and December bill showed a charge of 6.98 cents per KWH. By January and February, our bill rose to 9.21 cents per KWH. This was higher than the 8.0 cents per KWH that [redacted] was charging, but not outrageously high. When we received our March bill, we could not believe that we are being charged 27.9 cents per KWH. Our electric supply portion of the bill is $ 769.64. Had we continued with [redacted], instead of falling for Palmco's money saving sales pitch, we would have paid $221.00 for the exact amount of electricity consumed. In the Commonwealth of Pennsylvania, the State Attorney General has opened an investigation into the fraudulent practices of this company, and others like it.

After speaking to one of the representatives at Palmco, I was offered a 10% reduction in my bill, which would only shave off $76.64. In my eyes, that is unacceptable, for an overcharge of $548.64. Any help that you can offer in this situation will be greatly appreciated. Since our supplier won't switch back to [redacted] until April [redacted], I am expecting another huge electric bill next month.Desired Settlement: I would like to see our bill reduced to a fair and ethical amount.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]; [redacted]

RESULTS

On 3/**/2014, we spoke with **. [redacted] regarding her new credit offer. We advised **. [redacted] that upon review, we will offer a credit of $354.14 for the billing cycle of 2/**/2014 – 3/**/2014, which will be mailed in the form of a check. **. [redacted] accepted the offer, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 8/**/2013 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 10/**/2013.

After receiving PALMco service for over five months, for the first time, we spoke with **. [redacted] on 3/**/2014 regarding her account. We advised **. [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. **. [redacted] requested we cancel their account, which was processed promptly and without penalty. We advised **. [redacted] that it is per the determination of [redacted] to schedule an end date. As a courtesy, we offered to review **. [redacted]’s account for a potential credit and call her back. **. [redacted] thanked us and the call was ended. Per the determination of [redacted], **. [redacted]’s account is scheduled to end on 4/**/2014. However, before we were able review her account for potential credit we received an email from **. [redacted].

On 3/**/2014 we received an email from **. [redacted] regarding her account. Shortly thereafter, we spoke with on 3/**/2014. We reminded **. [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. We advised **. [redacted] that per the determination of [redacted], **. [redacted]’s account is scheduled to end on 4/**/2014. As a courtesy, we offered to review **. [redacted]’s account for a credit. Upon review, we offered **. [redacted] a credit of $160.26 for the billing cycle of 2/**/2014 – 3/**/2014, which will be mailed in the form of a check. However, **. [redacted] declined our offer. As an extended courtesy, we offered to re-review **. [redacted]’s account for a new credit and call her back. **. [redacted] thanked us and the call was ended.

Contrary to **. [redacted]’s complaint, PALMco does not use fraudulent practices. We apologize if **. [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. Additionally, **. [redacted] was sent all of the necessary information regarding PALMco’s service following her enrollment. In addition, the TPV **. [redacted] completed to start service also stated rates are variable and savings are not guaranteed. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I did agree to accept 354.14 for being overcharged last month, I still have one more billing cycle to deal with their inflated KWH rates. I spoke to a woman today at PALMco, named [redacted] after being on hold for 23 minutes. When I inquired about the current rate that we are being charged, she could only give me today's rate of 24.2 cents per KWH. I informed her that [redacted], our former supplier was currently charging customers 7.99 per KWH and asked her how they can justify charging so much. Her response was a long the lines of, " I can't speak for the prices [redacted] had to pay, but we had to pay so much because of the severe Winter weather." Since [redacted] is in the same region, I can only come up with two reasons for such a huge difference in KWH prices; one- PALMco has the worst energy buyers on the planet, or two, they are overcharging consumers to the degree of 3.5 times! [redacted] let me know that if I was expecting to get a reduction in my bill next month, to equal what I would have paid for electric supply through [redacted], that wasn't happening. I told her that it may be too late for justice for me, but that I was going to pursue this so hopefully the poor and elderly won't have to choose between eating and paying for electric. She went on to imply that I was expecting free electricity.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]; [redacted]

In response to this rebuttal, we spoke with **. [redacted] on 4/**/2014. As a courtesy, we offered to review **. [redacted]’s most recent bill for potential credit. Upon review, we offered **. [redacted] a credit of $294.53 for billing cycle 3/**/2014-4/**/2014, which will be mailed in the form of a check. We reminded **. [redacted] that she enrolled in PALMco’s service at a variable rate with no guarantee of savings. **. [redacted] thanked us and ended the call. Since we have credited **. [redacted]’s final bill, we consider the matter to be closed.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: I recently noticed that a third party energy provider Palmco Energy has been found on my bill, I have contacted PSEG about canceling Palmco service as I have never signed up for Palmco and PSEG tells me that there is nothing they can do because it takes a few months to switch the service back over. In the meantime Palmco continues to charge me ridiculous amounts for gas and electric service. This isnt fair, I called PSEG and they tell me there is nothing they can do about removing the charges from Palmco, that only Palmco can do that. I have called Palmco on several occasions and I have told them to send me proof that I have signed up for your service and they say they've put in another request to send some phony contract over to me and they never send me anything. This is because they dont have a signed contract because I never signed anything from them and they're charging me money for a service I never agreed to subscribe to. If you don't believe me that this company is a bunch of thieves, then please simply google the company's name and read reviews they will all say that they have been signed up for this service without their permission. Please if possible make attempts to shutdown the company all in all. I personally know 3 people that have been cheated by this company within my city itself. This company gives America a bad name, It's not fair for anyone to have to go through what I have.Desired Settlement: I want the current charges by Palmco Energy to be removed from my PSEG bill immediately.

Business

Response:

Regarding case [redacted]:

RESULT

In response to this complaint, we attempted to contact [redacted] on 2/**/2014, and on 2/**/2014, but we were only able to leave a message with his daughter. We will continue to reach out to [redacted] until an amicable resolution has been reached.

BACKGROUND INFORMATION

Prior to this complaint, [redacted] enrolled both his gas and electric accounts in PALMco’s service on 2/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas and electric accounts on 4/**/2012.

On 1/**/2014, we received an inbound drop request for both [redacted]’s gas and electric accounts, which was processed promptly and without penalty.

On 1/**/2014, after more than a year and a half as a customer, we received a call from [redacted] in regards to his accounts. We reminded [redacted] that PALMco had no contracts or cancelation fees, and rates are variable and savings are not guaranteed. We advised [redacted] that his gas and electric accounts had been processed for cancelation and informed him that it is up to PSE&G to determine the end dates for his gas and electric accounts. [redacted] understood, thanked us and ended the call.

On 1/**/2014, we spoke to [redacted] concerning his accounts. [redacted] inquired as to how his accounts had been enrolled in PALMco’s service. We reminded him that his enrollment with PALMco was valid upon the completion of a signed agreement. [redacted] thanked us and ended the call.

On 2/**/2014, we also spoke to [redacted] regarding his accounts. We reminded him of the end dates for both his gas and electric accounts. [redacted] requested a copy of his signed agreement. Per his request, a copy of [redacted]’s authorizing agreement was promptly sent to him in the mail.

Please let us know if the Revdex.com would like any further information

Thank you.

Review: Switched to PalmCo Energy for electricity generation knowing there was a variable rate.

First few months were reason rates around $0.09. Most recent bill today is $0.2979 with no warning, notice, explanation. It took 2 months to switch to PalmCo and now that the rates are so outrageous and egregious and whimsical, changing to another supplier will only feed their greed. This is 3 times the rate of the state utility provider. There is something dishonest/unethical/greedy about this kind of rate fluctuation.

This cant be correct or indeed legalDesired Settlement: I want my usage refunded or re calibrated against a more judicious, competitive fee with a rebate of the excess.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

In response to this complaint, we will not be reaching out to [redacted]. We spoke to [redacted] on 4/**/2014, and satisfied his concern. At that time, [redacted] requested the cancellation of his account, which processed promptly and without penalty. As a show of good faith, we offered to re-review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $57.81 for the billing cycle of 3/**/2014 – 4/**/2014, which will be sent as a check. This will void out the courtesy credit of $25.76 offered on 4/**/2014. In addition, we offered to review his final bill, should he be unhappy with it. We advised [redacted] on the cancellation process. [redacted] was pleased with this resolution. We consider this matter to be resolved.

BACKGROUND INFORMATION

Prior to this complaint, [redacted] contacted our office to enroll in PALMco’s electric service on 10/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 11/**/2013.

After receiving PALMco’s electric service for five months, on 4/**/2014, prior to receiving this complaint, [redacted] called in regards to his bill. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. As a show of good faith, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $25.76 for the billing cycle of 3/**/2014 – 4/**/2014. [redacted] accepted the offer, thanked us and ended the call.

We apologize to [redacted] for any inconvenience he may have experienced due to the increases in his bill caused by artic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. Additionally, PALMco is not driven by greed, and is not dishonest nor do we implement unethical or illegal practices to our customers, as [redacted] alleges. PALMco values all of our customers and do our best to provide quality service.

PALMco values all of its customers. In addition to hearing the terms of PALMco’s service when initially doing the TPV recording, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

Please let us know if the Revdex.com would like any further information.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint is not yet resolved because despite all of the promises of credits...no checks nor any credits have been received - to date.

Yes, the rates are variable, but in this case they tripled from one month to the next; certainly such a significant jump should be preceded by some kind of COMMUNICATION to the customer.

As far as the notion that this past winter was 'arctic', winters are by definition arctic; perhaps such deceptively low so-called sign-on rates should not be quite so low if the company cannot work actively to maintain good relations and communications with its customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As a response to [redacted]’s rebuttal, we spoke to [redacted] on 05/**/2014. We advised [redacted] that the credits extended to him was sent to our accounting department for processing and he should receive a combined check in the amount of $68.94 towards his account within 3 - 4 weeks. [redacted] was satisfied, thanked us and the call was ended. However, in an effort to resolve this matter amicably, we have expedited the processing of his check and check # [redacted] in the amount of $68.94 was mailed to him on 05/**/2014, and it is now up to the USPS to deliver it.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My name is [redacted], son to [redacted], and writing on his behalf because my father speaks very little English and can't read or write in english.

I am filing this complaint today, on behalf of my father, against Palmco Power/Energy NJ. It started with a few days ago my Dad asking me to take a look at the electric/gas bill which was never before this high (943.19). He said that the previous month was also a record high (755.71). My dad thought that it was just because of the extreme weather that the bill could get so high (755.71), but when the current bill came (943.19) he knew something was wrong and asked me to look into it. So I did, and saw that the extremely large charges were from a Palmco Energy NJ for Gas and Palmco Power NJ for electricity. Upon looking up the company, I found that the company has quite a negative reputation known for running a basic "scam" and have been known for forgeries. At this point I knew that was the reason for the outrageous bills, and I asked my father when did he switch over to Palmco NJ. To my surprise he said he doesn't remember ever switching over to such a company, because he cannot understand the people who call asking us to switch.

When I called on Monday(3/**/2014) to [redacted], a machine said the wait time for over 40 minutes, Monday was their busiest, and their operational hours would have be closed by the time I got through. (I called around 4:20). So I then tried to call Palmco, same thing - they're busy and I'll have to wait on hold and they close even earlier. So I emailed Palmco's customer service at [redacted] to request the proof of contract/contract information. The next 3 days I was busy with school, and I received no emails in return to answer my request. Today I called and got through (nearly an hour on hold) and spoke to a representative (no name) and said that my father signed up over the phone on October [redacted] 2010, and that they were not required to keep logs over 2 and a half years. I then said I wanted to cancel my services, and asked why such outrageous pricing. She responded that my father signed up for variable rates and it happens to be very high around this time. She then put me back on hold and came back a little later (no more than 10 minutes) stating she would be contacting [redacted] to cancel services within a few business days, and that she would be refunding roughly 264 dollars in a check to us. She also said she would be emailing the phone conversation to my email ([redacted]) and that's all she could do.

I have looked up this company and found many others like myself have been victims of their price hikes. My father does not speak/read/write English very well and did not understand that he was being swindled out of money for nearly 3 and a half years. I calculated the difference between [redacted] pricing (if he never switched over) vs Palmco and I found that over the past 12 month he has paid $2531.21 more that what he would have if he was with [redacted] (this included the current month's bill)

The last two months alone:

February 2014

141.51 @ .487425/therm vs 468.04 @ 1.61393103/therm

87.63 @ .110784/kWh vs 243.46 @ .30778761/kWh

468.04 - 141.51 = 326.53

243.46 - 87.63 = 155.83

March 2014

68.55 @ .294074/therm vs 573.10 @ 2.4595665/therm

76.75 @ .115414/kWh vs 212.50 @ .31954887/kWh

573.10 - 68.55 = 504.55

212.50 - 76.75 = 135.75

2 months price difference = $1122.66 for [redacted] vs Palmco.

I don't know what else to do, should I seek legal action? They took advantage of my father who just paid the bills without understanding them always thinking he just used to much. The amount that they have overcharged us (Price difference between [redacted] and Palmco) for 12 months is already in the thousands (210.93/month), and my father has been getting ripped off for nearly 3 and a half years (October *, 2010 - March 2014 + cancellation months because there is a delay 1-2 months). I read how others were being ripped off by a promises of lower bills and then hikes after a few months, they were fortunate enough to recognize they were being ripped off and canceled (still lost thousands). I'm not even sure if any of this is legal since my father stated he never signed up for Palmco. I can't determine the exact amount my father has lost (I have no access to the bills over 12 months let alone over 3 years), and can only document the price difference over the last 12 months ($2531.21).Desired Settlement: I wish to be refunded the difference over the last 12 months (which I can prove with documentation). 2531.21 is what I am seeking for the difference over the past 12 months. I feel this is more than fair as this occurred over a 3 year period, since Oct *, 2010 and I am only seeking the price difference over the last 12 months (I have canceled but will be stuck for a couple more months in which they will continue to overcharge/rip us off). The amount difference will still be in the thousands even if I get refunded, so please do the right thing, and refund me ONLY THE PRICE DIFFERENCE between the last 12 months.

Business

Response:

RESULTS

In response to this complaint, we attempted to contact [redacted] on 4/*/2014 and 4/*/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 10/*/2010 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 12/*/2010 and her gas account on 1/*/2011, respectively.

After receiving PALMco service for over three years, for the first time, we received an email from [redacted], [redacted]’s son on 3/**/2014 regarding [redacted]’s accounts. Shortly thereafter, we attempted to contact [redacted] on 3/**/2014 and 3/**/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.

On 3/**/2014, we spoke with [redacted] regarding [redacted]’s accounts. We advised [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. We also advised [redacted] that [redacted] was enrolled with PALMco service on 10/*/2010 upon completion of a TPV recording. [redacted] requested a copy of [redacted]’s authorization, however, we were unable to provide [redacted] with the TPV recording because it’s beyond the State of NJ’s retention period and we no longer have access to it. [redacted] requested we cancel their accounts, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of [redacted] to schedule an end date. As a courtesy, we offered to review [redacted]’s accounts for a potential credit. Upon review, we offered [redacted] a credit of $93.47 towards his electric account and a credit of $171.14 towards his gas account. This makes a total credit of $264.61, which will be mailed in the form of a check. [redacted] thanked us and the call was ended. Per the determination of [redacted], [redacted]’s electric and gas accounts are scheduled to end on 5/*/2014.

PALMco strives to assist our customers in a timely manner. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our customer service department was of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. Additionally, PALMco does not scam nor price gouge our customers, as [redacted] alleges. PALMco values all of our customers and do our best to provide quality service.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This compliant was not resolved. [redacted] has lied again saying a check was sent and it was not.

Please keep this case open.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We spoke to [redacted] on 4/**/2014. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we offered a credit of $735.39 for the billing cycles of 10/*/2013 – 4/*/2014, which will be mailed in the form of a check. This is in addition to the credit of $264.61 offered on 3/**/2014. As an extended courtesy, we advised [redacted] to contact us for a review of [redacted]’s final bill should he be unhappy with it. [redacted] accepted the offer, thanked us and the call was ended.

Consumer

Response:

We have been able to come to an amicable agreement and the complaint is resolved based on the conversation and action over the phone that took place on 4/**.

Sincerely,

Review: Palmco energy contacted ME about switching from my current gas and electric carrier in order to save money. They assured me that they would be less than [redacted] or any other independent carrier. At first, the bill seemed lower, but soon began to skyrocket way above what I would have paid with [redacted]. I began to compare my statements and was alarmed at how much it was increased each month. I read many online reviews by Palmco customers with similar issues. May of them stated that once they called Palmco to cancel, their bill was doubled or even tripled. Sure enough, as soon as I called to cancelled, this is what happened! This company is misrepresenting itself and preying upon consumers who are looking to save money and willing to give an outside company a chance. I am attaching a spreadsheet indicating the total amount I overpaid during my time with Palmco I have pasted a spread sheet below showing the overpayments. Please let me know if you need me to email you a copy of this spreadsheet for clarity and/or my [redacted] statements.

Statement [redacted]/Elec Palmco/Elec Inc/Dec [redacted]/Gas Palmco/Gas Inc/Dec

April 46.18 44.07 -2.11 0 0 0

May 38.36 34.53 -3.83 2.86 2.74 -0.12

June 49.26 55.23 5.97 0.57 0.55 -0.02

July 88.05 97.8 9.75 0.58 0.83 0.25

August 57.19 107.27 50.08 1.16 1.67 0.51

September 53.67 85.88 32.21 0.58 1.06 0.48

October 33.35 54.14 20.79 1.15 2.13 0.98

November 41.07 68.05 26.98 9.6 30.87 21.27

December 49.56 85.69 36.13 13.96 83.61 69.65

January 52.33 117.05 64.72 36.1 118.67 82.57

February 0 0 0 37.81 206.69 168.88

March 0

Total 240.69 344.45

TOTAL OVERPAYMENTS 585.14Desired Settlement: I would like to be refunded the entire amount I overpaid

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case #[redacted], [redacted]

RESULT

In response to this complaint, we spoke with [redacted] on 07/**/2014. As a courtesy, not customary for cancelled accounts, we offered to review her accounts for a potential courtesy credit. Upon review, we extended [redacted] a total courtesy credit of $159.61, $50.72 towards her electric account for the billing periods 11/**/2013 – 01/**/2014 and $108.89 toward her gas account for the billing periods 11/**/2013 – 02/**/2014. We advised [redacted] that she will receive this credit in the form of a check. [redacted] accepted our offer, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric and gas accounts were enrolled in PALMco’s service on 02/**/2013, upon completion of a TPV Recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]'s electric account on 03/**/2013 and her gas account on 04/**/2013.

On 12/**/2013, after servicing [redacted]’s accounts for more than nine months, we received an inbound cancellation request form [redacted]’s utility, [redacted]. This request was processed promptly and without penalty. Per the determination of [redacted], [redacted]’s electric account stopped receiving PALMco’s service on 01/**/2014 and her gas account stopped receiving PALMco’s service on 02/**/2014.

We have had no contact with [redacted] during the time PALMco serviced her accounts.

Contrary to [redacted]’s allegation, PALMco does not misrepresent our service, nor do we prey on our customers. PALMco values all of our customers and do our best to provide quality service. [redacted] agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a TPV recording, and in addition, she was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

We apologize to [redacted] for any displeasure she may have experienced due to the increases on her bill caused by artic winter weather. Unfortunately, those winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco values all of our customers and we do our best to provide quality service.

Please let us know if the Revdex.com would like any further information

Thank you.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have asked for this claim to be re-opened because:

I was contacted by Palmco while I was at work and was unable to dedicated my full time and attention to the matter. Subsequently, I was on vacation for two weeks. During that time I was able to think more clearly about Palmco's response. When I was on vacation, the settlement check arrived. Upon return, I decided not to cash it because in retrospect, I do not feel it is an adequate settlement. Palmco's written response to my claim also makes it seem as if my bill skyrocketed because of my increased usage. Yes my usage did increase, and I t is only natural that my bill would increase. However, Palmco's rates skyrocketed along with my usage. Had I been with [redacted] I would have saved a substantial amount of money, as indicated in my spreadsheet. Furthermore, Palmco's response only recognizes the months from 11/2013-2/2013, which disregards any previous months I was a customer. In addition, Palmco states they do not misrepresent their service. However, THEY solicited ME and their focus was not quality of service! The focus was that they would provide better rates than my current carrier [redacted], even if it was only a small amount like $10.00 a month. This in fact, was not the case. In addition, if Palmco disputes their responsibility in a Revdex.com claim, why would I think that a phone call to them, before cancelling service, would have yielded a different result? I say this because they mention I never spoke with them directly to cancel. I am not the first person, nor will I be the last to have issues with and be misinformed by 3rd party suppliers as Palmco.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case #[redacted], [redacted]

In response to this rebuttal, we spoke with [redacted]. As a courtesy, we offered to re-review her account for additional credits. Upon review, we offered [redacted] a credit of $74.39, $34.57 on her electric account for billing cycles 10/**/2013-1/**/2014 and $40.82 on her gas account for billing cycles 11/**/2013-2/**/2014, which will be mailed in the form of a check. This credit is in addition to the credit of $159.61 given on 7/**/2014, giving [redacted] a total credit of $234.00. We reminded [redacted] that her electric account ended service with PALMco on 1/**/2014 and her gas account on 2/**/2014. [redacted] was satisfied with the credit, thanked us and the call was ended.

Please let us know if the Revdex.com would like any further information

Thank you.

Review: Someone from PALMco came to my door and talked to my girlfriend. She seems to have signed an agreement with PALMco to receive electricity channeled through PALMco somehow. She is not on the bill, and is not authorized to make changes to my bill.

I received a bill for over 700$ ,$575.84 being billed per PALMco at a rate of .30 per kilowatt. I called and canceled through [redacted] when I found out I called [redacted] to cancel PALMco services.Desired Settlement: I wish to be back-billed through [redacted] or otherwise charged the [redacted] rate of less than .10 per kilowatt. I reiterate, she is not authorized to change my billing services.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]; [redacted]

RESULTS

In response to this complaint, we attempted to contact [redacted] on 4/**/2014 and 4/**/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.

BACKGROUND INFORMATION

Prior to this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 8/**/2013 upon completion of a signed supply agreement by [redacted], [redacted]’s girlfriend. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 9/**/2013.

Since [redacted]’s enrollment in PALMco’s service we have had no contact with him prior to the filing of this complaint.

On 4/*/2014, we received an inbound drop request for [redacted]’s account, which was processed promptly and without penalty. Per the determination of [redacted], [redacted]’s account is scheduled to stop receiving PALMco’s service on 4/*/2014.

Contrary to [redacted]’s complaint, by signing the agreement, [redacted], [redacted]’s girlfriend, consented that she was authorized to make changes to the account.

Please let us know if the Revdex.com would like any further information.

Thank you.

Business

Response:

Regarding case [redacted]; [redacted]

UPDATE

We spoke with [redacted] on 4/**/2014. We advised [redacted] that his account was enrolled upon completion of a signed agreement by, [redacted], who he confirmed was his girlfriend. We advised [redacted] that by signing the agreement, [redacted], consented that she was authorized to make changes to the account and upon signup she agreed to a variable rate with no guarantee of savings. As a courtesy we offered to review [redacted] account for potential credit. Upon review, we offered [redacted] a credit of $147.19 for billing cycles 2/**/2014-4/*/2014, which will be mailed in the form of a check. [redacted] was satisfied with the credit and ended the call.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: My heating and Electricity bills are not as promised. The billing rate is very high and has reached $390.70 last month and $721.87 this month, even though nothing has changed. This company is ripping off consumers by arbitrarily charging higher and higher rates each month. Need refund on the bills and better rates in line with [redacted] rates.Desired Settlement: Billing needs to be in line with [redacted] rates. The current rates are going up month on month. Refund for last month and current.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case # [redacted]; [redacted]

RESULT

In response to this complaint, we attempted to contact [redacted] on 3/*/2014 and 3/*/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached.

BACKGROUND INFORMATION

Prior to this complaint, [redacted]’s electric and gas accounts were enrolled in PALMco’s service on 06/**/2013, upon completion of a supply agreement. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ electric account on 8/**/2013 and his gas account on 9/**/2013.

We had no contact with [redacted] since we began servicing his account.

On 2/**/2014 we spoke with [redacted] regarding his concern. We spoke with [redacted] on 2/**/2014 and reminded him that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]‘s accounts for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $42.74 for the billing cycle of 1/**/2014 – 2/**/2014 on his electric and $117.70 for the billing cycle of 1/**/2014 –2/**/2014 on his gas for a total credit of $160.44, which will applied to his account. We advised [redacted] that we will review his next bill should he be unhappy with it. [redacted] accepted the credit, thanked us and ended the call.

On 3/*/2014, we received an inbound cancellation request. Per the determination of [redacted], [redacted]’s electric account is scheduled to end on 3/**/2014 and his gas account is scheduled to end service on 4/**/2014.

Contrary to [redacted]’s complaint, PALMco values all of its customers and [redacted] was sent all of the necessary information regarding his enrollment upon enrolling with our service, including the fact that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings.

Please let us know if the Revdex.com would like any other information

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As the business indicated I have not seen any charges taken off from my bill, please see attached latest bill along with old amount.

Also, the amount given off is peanuts compared to what the business has charged through a bait and switch scheme. Even after taking off the $166 that the business says it has (which it hasn't in the new bill), my bill still is about $556 ($721 - $166) which is huge compared to what I paid for heating and electricity same time last year. The maximum bill I got for comparable month last year was $177/- as opposed to the $721 I am getting this year. Obviously, this company is running a bait and switch scheme whereby they are fleecing the consumer by enticing with a low rate and then jacking it up to a lot all the while making a false claim that the consumer will see savings, which is untrue, when in reality PALMCO slowly raised prices way above market rates to rob consumers on their utility bill. They seem to have been hoping that a gradual rate increase wouldn't be noticed by the consumer. There is a similar case that is now [redacted] (Not sure if PALMCO is a front company for them). Please see the class action link here: [redacted]

Anyway, the only reprieve that is acceptable is the total cancellation of the bill and pay back of the $721/- amount. Also, the previous bill to this $721 was for about $390/- which by itself is more than the average.

By the way, I checked with my neighbors and they also complained that they gotten taken for a ride with this bait and switch schemes and are looking for reprieve options. Going to Revdex.com was one of my options and thought this will be resolved quickly, but it appears PALMCO is more interested in delay and soft peddling tactics than resolving my claim. I have also attached the latest bill, which now stands at $927.27

Regards,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case # [redacted]; [redacted]

In response to this complaint, we attempted to [redacted] on 3/**/2014 and 3/**/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached.

When we spoke to [redacted] on 2/**/2014, we reminded [redacted] that he agreed to variable rates with no guaranteed of savings. Such is stated on the agreement which contains the terms and conditions, that was sent to [redacted] shortly after his signup. Contrary to [redacted]’s complaint, PALMco never makes claims a that savings are guaranteed. In addition, we offered [redacted] a total courtesy credit of 160.44 for the billing cycles of 1/**/2014 – 2/**/2014. We stated to [redacted] that this courtesy credit will take between one to two billing cycles to be posted to his accounts. This is due to the fact that the utility is our billing agent and we are unable to have control in how fast the credit will appear on the account once it is processed on our end. We apologize for any inconvenience [redacted] may have experienced.

Contrary to [redacted]’s complaint, PALMco is not affiliated [redacted] and their [redacted]. PALMco does not engage in sale tactics such as bait and switch and misrepresentation. Furthermore, PALMco does not price gouge or fleece customers. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. We have made multiple attempts to contact [redacted] and we are not engaging in delaying or soft peddling tactics. We would like to reach an amicable resolution that is in the best interest of everybody. PALMco values all of our customers and do our best to provide quality service.

Thank you.

Review: Back in April I noticed that PSEG charged my bank account a lot more than my normal equal payment plan amount. I have auto pay with tme and paperless billing so really the only way to realize was when I went on my bank account and saw the amount billed to me. I was concerned. When I called PSEG they told me I signed up with a comany of 3rd party supplier (Palmco). I didn't recall so I got their phone number and contacted them immediatly stating there might be an issue and I believe someone might have made a mistake. I spoke with a lady at first who asked me for my date of birth address and phone number on the account. All of the information matched except for my phone number. She then tranfered me to a gentleman and that guy said if I do not hear from him in 24-48hours to review the "automated" system then chances are it was a mistake and the account will be cancelled thru PSEG and I will not receive any more bills from them. Today I received my FINAL BILL from PSEG because I moved to a new location and where I moved my utilities arenow included, when I reviewed my bill there was a 261.00 charge on my account from PALMCO. I called them and spoke to another rep who insisted that I have an agreement with them and that I signed a form and must pay that amount. She also told me that there is no genleman who is a supervisor at their compnay. I no I am not crazy and I am aware that I spoke to a man "supervisor". The rep then transfered me to another supervisor [redacted]. She told me that she has a signed agreement from me and all the information I provided was correct. She also told me that it does not have to be me who signed it that as long as the person is over 18 ANYONE CAN AUTHORIZE THE CHANGE. I think this is ridiculous considering number one accousing to the December date that was given to me I was also aware in PR. I live with myself my 7yr old -3yrd old and 1yr old which means that there would be no other person in my home that could possibly authorize this change. I got loud with [redacted] explaining to her that this is outragious that they could legally except anyone's signature or authorize anything legally without my concent. I also asked her is they confirm with PSEG that there is in fact someone who is authorized other than me on the account to make any changes. She said as long as the person is 18 it does not matter. I went on[redacted] and realized there where simular issues with this company. I want this removed from my account. She also told me that she would send me the signed copy of "MY" agreement with Palmco which I am curious to see who other than me signed illegally.Desired Settlement: I think the way this company aquires people's information is ridiculous and illegal. They should have to confirm with PSEG that whomeever if not the account holder is in fact authorized to make any changes.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULT

In response to this Revdex.com complaint, we spoke with [redacted] on 6/**/2013. We offered to review [redacted]’s account. Upon review, we offered [redacted] a courtesy credit of $66.98. [redacted] refused this credit and ended the call.

BACKGROUND INFORMATION

Prior to filing a complaint with the Revdex.com, [redacted] was enrolled in PALMco’s service on 12/**/2012. Shortly thereafter, [redacted] was sent a welcome packet that included all the necessary information regarding her enrollment, including the fact that savings are not guaranteed. PALMco began servicing [redacted]’s electric and gas accounts on 3/*/2013.

On 3/*/2013, we received a cancellation request for [redacted]’s gas and electric accounts. This request was processed promptly and without penalty. Per the determination of PSEG, [redacted]’s electric account was cancelled on 4/*/2013 and gas account on 5/**/2013.

On 4/**/2013, we received a call from [redacted] concerning her enrolment with PALMco. [redacted] informed us that she believes her account was enrolled by one of her neighbors. We informed [redacted] of her cancelation dates. On 6/*/2013, we received a call from [redacted] requesting we remove all the PALMco charges from her bill. We informed [redacted] that this was not possible because she used our service, but we offered to review her account for a possible courtesy credit. [redacted] declined this option, said she would file a complaint, and ended the call. After this we mailed a copy of her agreement for [redacted] to review. We tried to reach to [redacted] to confirm the mailing of the agreement but we were unable to leave a message. On 6/*/2013, we received a NJ BPU complaint from [redacted] regarding this matter. We attempted to speak with [redacted] at that time but she refused to discuss the situation.

During her enrollment with PALMco, [redacted] received service for 3 months on her gas account. The first 2 months were billed at rates below the utility and the 3rd month was a competitive rate. For [redacted]’s electric account, she received service for only 1 month and was billed at a rate below the utility.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Although Palmco talked about servicing me 3 months when I received my first bill with them on my pseg bill I called and said there was some mistake. Something should have been done then. I also received a copy of the contract they said I signed,which again is not my signature. The companies rep who processed this should be responsible for these ridiculous charges not me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

In the past, we have attempted to resolve this issue in good faith. We offered [redacted] courtesy credits, but she refused them. On the first 2 bills [redacted] received from PALMco, we saved her money. On her third bill, [redacted] received a competitive rate when compared with her utility. PALMco did not financially burden [redacted]; [redacted] actually benefitted from PALMco’s service from a financial perspective. We repeatedly attempted to appease [redacted], but she did not seem willing to agree with anything we said or offered. With this in mind, we respectfully request you close this case, as we do not believe [redacted] will work with us.

Thank you

Sincerely and Respectfully,

Review: I switched 16 electric service accounts to Palmco with the promise of competitive rates after the introductory period. Without any notice of a rate increase, Palmco increased the electric rate to double that of any other competitor after the introductory period. It took 2 billing cycles to cancel the accounts after seeing the huge increase of the electric rate, costing me $1000's in electric costs versus any other competitor. DO NOT SWITCH YOUR ELECTRIC UTILITY TO PALMCO. They will save you 10% for a few months then jump your rate 100% for 2 months before being able to cancel. They offered me a tiny refund on 1 account only when I complained to them. I still spent more than $1500 more than normal and they offered me less than $300 refund.Desired Settlement: Refund on extraordinarily high charges on all acounts for 2 months.

Business

Response:

To whom it may concern,

Prior to this complaint, we received a PA PUC formal complaint on behalf of [redacted] on 8/**/2013. In response to his PUC complaint, [redacted] was contacted on 8/**/2013 in regards to all seventeen accounts. As a courtesy, we offered to view [redacted]’s accounts for a possible courtesy credit. Upon review, [redacted] received a credit of $1639.89; $1195.72 towards the eleven Arayus Management accounts and $444.17 towards the six accounts for [redacted]. The courtesy credit was sent to [redacted] by mail in the form of two checks. [redacted] was pleased with the credits and ended the call. We will not be contacting [redacted] as we consider the matter to be settled.

Please let us know if the Revdex.com would like any further information.

Thank you.

________________

Compliance

PALMco TM

Review: utility company contacted me to switch to them being my supplier because their rate is a saving and lower than my utility company's.. after a short period. my utility company's rate is .07/kwh. Theirs is .286.--result , my utility company charge is $80. theirs is $982------ I don't care how many lawyers they have to justify this------- I will obtain a lawyer of my own . THIS IS WHAT IS CALLED ROBBERY FROM ANY ANGLE..

DOESN'T COMPANIES LIKE THE Revdex.com EXIST TO PREVENT THINGS LIKE THIS????????

WHAT ABOUT AN ELDERLY,DISABLED PERSON BEING ROBBED BY THESE PEOPLE???Desired Settlement: 1.THEY ARE SHUT DOWN.

2. THEY RETURN THE FUNDS THEY HAVE ROBBED FROM PEOPLE..

NO UTILITY SHUT OFF-- WHILE THIS IS BEING RESOLVED

Business

Response:

Regarding case # [redacted]; [redacted] RESULTS In response to this complaint, we will not be reaching out again to [redacted]. We recently spoke with [redacted] on 12/**/2015, in regards to her concern. We reminded [redacted] that we previously offered her a courtesy credit of $56.20 for the billing cycle of 10/**/2015 – 11/[redacted]2015, which will be applied to her account. Additionally, we reminded [redacted] that we would review her current bill once she receives an actual meter reading. [redacted] informed us that her utility is scheduled to do an actual reading on 1/**/2016. We advised [redacted] to contact our customer service line for an additional review after she receives the actual reading. [redacted] seemed satisfied with this resolution, on the condition of a review of her account after she receives her final bill. BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 4/**/2015, upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 6/**/2015. On 12/**/2015, after receiving PALMco’s service for six months, [redacted] contacted our office in regards to her bill. We reminded [redacted] that she agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service. [redacted] requested the cancellation of her account, which was processed promptly and without penalty. We advised [redacted] on the cancellation process and that it’s up to her utility, Potomac Edison, to determine an end date. As a courtesy, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $56.20 for the billing cycle of 10/**/2015 – 11/*/2015, which would be applied to her account. Additionally, since [redacted] informed us that her current bill was estimated, we advised [redacted] that we would review her current bill after she receives an actual meter reading. [redacted] understood, thanked us, and the call was ended. Per the determination of Potomac Edison, PALMco is scheduled to stop servicing [redacted]’s electric account on 1/**/2016. Contrary to this complaint, PALMco does not rob customers. [redacted] agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service. Additionally, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. We apologize to [redacted] for any displeasure she may have experienced. PALMco values all of its customers and we do our best to provide quality service. Please let us know if the Revdex.com would like any further information. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, they did call and say they would lower the amount after an actual meter reading on 1/**/16---ie , they would make the bill for the actual amount instead of estimated amnt. I don't see that as a saving. my dispute is why is their rate 3 times that of the actual utility compay's. when I spoke to them ,during the sign up, I specifically asked if their rate would exceed the actual. dont recall the specific answer, but I don't believe I was told the rate would be that much over. palmco's rate is .7, where the actual is .02/kwh. It was also played down that if it was ever to exceed the actual it would be to a miniscule amount, and then not that often. his company has made claims to the public that they would lower their rate. If a 20 % random sample of their clientele population is made----how many people would you find that they kept that promise to? I have had some pressing issues that needed my attention and that is why I noticed my bill was a ridiculous $900 a few weeks ago. the one before that was $282--- This is spring weather in winter, so that $282 Is too high also--- I'm used to a $250 bill in harsh winter.I have spoken to someone else that got into a similar situation---we believe these companies are legitimate because we still receive a bill from the legitimate utility company---we complain and close our case with them when we notice the ridiculousness of it. There are some individuals that are charged 'an early termination of contract fee.!!!!!!!!!!!!!!! This is not correct that a twist of the law is used to allow the ROBBERY of individuals. Should not be used to play with something as important as utility!!!! I received a $952 utility bill when I was expecting one of $150 - $180---mild winter. what would some one on a fixed income--retired, etc, do?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Jennifer B[redacted]

Business

Response:

Hello Revdex.com, Regarding MD Revdex.com case # [redacted]; [redacted] RESULTS In response to [redacted]’s rebuttal, we will not be contacting [redacted] at this time. We had previously spoken to [redacted] and are waiting for her to receive an actual meter reading. At that time, she should contact our customer service line in order to reach an amicable resolution. We apologize to [redacted] for any displeasure she may have experienced. PALMco values all of its customers and we do our best to provide quality service. Please let us know if the Revdex.com would like any further information. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Jennifer B[redacted] ps--at this time it is acceptable, but I cant make a complete decision at this time until I see the actual reduction. I too will wait for an actual reading

Review: When myself and my neighbors were initially approached by PALMco we were all under the impression that they were from [redacted]. That's is what they told us. They said we were one of many people who hadn't went online to change the rate. I even asked 'so [redacted] sent reps out to help us save' they replied yes no money or anything needed to be exchanged. I told them more than twice that I would go online and do it myself considering I have a screaming toddler in the background but they insisted. They said we were signing the new contract which guarantees the rates. I asked to read it over first and again I was given an excuse of its the same as the [redacted] contract just with a better rate from THEM! So, time passed and I had an issue I called [redacted] and they told me contact PALMco. Confused I called them, and I was in there system. I asked a ton of questions and didn't get anywhere. I was told you'll receive $25 gift cards (which suck by the way....you can only use them at restaurants no one goes to, so that's not a benefit for me). I tried to cancel again when I saw there little shady reps out again but again I was deterred. Being a military spouse that is new here I won't let this happen again to any military member or cilivian for that matter. On the day that were most cold that would require constant heat I was charged a ridiculous amount per kilo watt. We just had a baby and couldn't afford for the house to be cold. They teach there outside reps to lie, and they are a dishonest company. If I am not satisfied with a resolution I will make sure that everyone here see's my bill and I will make flyers to warn others. My bill went from 130 average with [redacted] to a winter bill off 538 with them. No freaking way!Desired Settlement: A adjustment that is fair and base on a rate in between them and [redacted]!

Business

Response:

RESULTS In response to this complaint, we spoke with [redacted] on 03/**/2016. We apologized for any inconvenience caused. As an additional courtesy, although not customary for cancelled accounts, we offered to review [redacted]’ electric account for another courtesy credit, in addition to the courtesy credit of $46.16 previously extended on 02/**/2016. Upon review, we extended [redacted] an additional courtesy credit of $89.06 towards her account for the billing period 12/**/2015 – 02/**/2016, to be sent in the form of a check. Altogether, we extended [redacted] a combined courtesy credit of $135.22 towards her account. [redacted] was also advised to contact our customer service line for a review of her final bill, should she be unhappy with it. [redacted] thanked us and the call was ended. BACKGROUND INFORMATION Prior to filing this complaint, [redacted] enrolled her electric account in PALMco’s service on 06/**/2015, upon completion of a supply agreement. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ electric account on 07/**/2015. On 08/**/2015, after receiving PALMco’s service for approximately one month, [redacted] contacted our customer service line in regards to her account. [redacted] was reminded that her account was enrolled in PALMco’s service upon receipt of a supply agreement completed by her. [redacted] had questions about her bill, however, PALMco did not issue [redacted] a bill since she didn’t complete a billing cycle as yet. [redacted] was advised to contact her utility, [redacted]. During our conversation with [redacted], the call was lost, we attempted to reconnect with [redacted] but were only able to leave messages. PALMco continued to service [redacted]’ electric account. On 09/**/2015, 11/**/2015 and 01/**/2016, we sent [redacted] $25 Restaurant.com Gift Cards as part of a promotion selected at the time of enrollment, for a total value of $75 in Gift Cards. On 02/10/2016, [redacted] contacted our customer service line in regards to her account. [redacted] was reminded that she enrolled her account in PALMco’s service at a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’ electric account for a potential courtesy credit. Upon review, we extended [redacted] a total courtesy credit in the amount of $46.16 for the billing cycle 01/07/2016 – 02/**/2016. [redacted] was advised that this courtesy credit would be applied to the supply portion of her account. [redacted] accepted our offer, thanked us and the call was ended. On 02/**/2016, [redacted] contacted our customer service line and requested her account be cancelled. This request was processed promptly and without penalty. [redacted] was advised that it’s up to her utility, [redacted], to determine her service end date. [redacted] understood, thanked us and the call was ended. Per the determination of [redacted], PALMco stopped servicing [redacted]’ electric account on 03/**/2016. Contrary to this complaint, [redacted] agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a supply agreement on 06/**/2015. [redacted] was also sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. We apologize to [redacted] for any inconvenience she may have experienced due to the increases in her bills. PALMco values all of our customers and we do our best to provide quality service. The behavior alleged in [redacted]’s complaint is 100% against PALMco policy and training. All of our representatives are required to wear the PALMco-issued uniform which includes a hat, shirt, lanyard and badge while soliciting. Please let us know if the Revdex.com would like any further information. Thank you.

Review: company will not stop calling. I have told over 10 times repeatedly on telephone to stop calling and I am not interesed and they call several times a week.Desired Settlement: to stop calling

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding #[redacted]; [redacted]:

RESULTS

In response to this complaint, we attempted to contact [redacted] on 9/*/2014, but we were only able to leave a message. We apologize for any inconvenience [redacted] may have experienced. We will not call back again, so as not to aggravate [redacted], and we will add her to our Do Not Call List.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s account was enrolled in PALMco’s service on 11/**/2012 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 12/**/2012.

On 1/**/2014, we received and inbound cancellation request. Per the determination of [redacted], [redacted]’s account ended on 2/**/2014.

After receiving PALMco’s service for over a year and three months, we received the first call from [redacted] on 2/**/2014. We answered all [redacted]’s questions regarding her account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $58.53 for the billing cycle of 1/*/2014 - 2/**/2014, which was mailed in the form of a check. [redacted] thanked us and the call was ended.

[redacted] followed up with us on 2/**/2014. We answered all [redacted]’s questions. [redacted] thanked us and the call was ended.

Since 2/**/2014, PALMco has no record of any contact with [redacted].

Please let us know if we can be of further assistance.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am okay with Palmco putting us on do not call list however, the reason why the complaint was filed in August was because Palmco has been calling the house several times a week and I repeatedly said please do not call anymore and we still receive calls. In the statement they replied to Revdex.com complaint was there was no reference to them calling since we had service with them after February of this year.

Sincerely,

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case #[redacted]; [redacted]

SURREBUTTAL

PALMco has no record of any contact with [redacted] after 2/**/2014 until 9/*/2014, when we attempted to contact her in regards to her Revdex.com complaint. During that time, it is possible that one or more of our outside marketers may have contacted [redacted]. Upon receiving the original Revdex.com complaint, [redacted] was added to our Internal Do Not Call List so that neither PALMco nor our marketers would attempt to contact her in the future.

We apologize to [redacted] for any inconvenience she may have experienced. We will not contact [redacted] in regards to this rebuttal so as not to further aggravate her. If she wishes to further discuss the issue with us, [redacted] can feel free to contact our office.

Please let us know if we can be of further assistance.

Thank you.

Review: A month ago I received a phone call from Palmco Power. They offered a plan that would "find the best source of electricity for us. They did not guarantee that their price would be less, but I had no resin to believe that by signing up for their plan my electric bill would triple. The charge from our electric company totaled $229.84 and the bill adds $453.18 for Palmco charges. I have tried to contact them with the 700 number supplied on the bill. This time I have waited one hour on hold. I will send a snail mail to discontinue their "service."Desired Settlement: To get off their list and our $453.18 eliminated from these fraudulent charges. Obviously if I had known that by signing up for this service we would triple our bill I would not have considered it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We have had our utilities (both gas and electric) through [redacted] since we moved into this apartment in 2010. Last year in June of 2013, we received a knock at the door, and the person said they were with [redacted] and asked for a copy of our bill. The next month, there was a charge on our account for Palmco Energy. We didn't realize that by giving this person our information, we were allowing them to transfer our utilities to their company. We called [redacted] and they removed them as soon as possible, which took 2 billing periods. Fast Forward to February 2014, we start getting charges on our account from Palmco Energy again, this time without a person knocking on our door or us giving out our information. This time when we contacted [redacted], they told us to contact Palmco Energy directly, and gave us Palmco's phone number. Their customer service hours are the same ones that people work, Monday through Friday, from 8 am to 4:45 pm, so it was next to impossible to reach them. When we finally did reach them, we were told that [redacted] was the one who switched us to Palmco - that they would sever the service but it would take 2 more billing periods, and they would send us a letter stating as much, which they did. They also told us we could call [redacted] and they could put a lock on our account so we wouldn't be switched over to a third party supplier again. When I called [redacted] back, we were told that was not true, that they cannot "lock" an account from a third party supplier. We were also told that [redacted] could do nothing about the Palmco Energy charges on our account.Desired Settlement: We would like our [redacted] account credited for all Palmco charges, since we did not authorize or agree to any change in our utility provider. This would come to the amount of $321.35

Business

Response:

In response to this complaint, we attempted to contact [redacted] on 5/**/2014 and 5/**/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

One of the main problems with this company is that their customer service hours for billing complaints are the same as mine and my husband's working hours, so trying to get in contact with a live person is difficult. If Palmco would prefer, they can contact me via email.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding case #[redacted], [redacted]

In response to this rebuttal, we attempted to contact [redacted] on 5/**/2014, but were unable to leave a message due to her voicemail being full.

We apologize if [redacted] is not pleased with our customer service hours of operation. If contacting [redacted] by phone is not optional, our customer service department can be reached at [redacted] at [redacted]’s convenience.

Please let us know if the Revdex.com would like any further information.

Thank you.