Panasonic Corporation of North America

A pick- up request was sent to [redacted] (the carrier) on 01/29/2015. The local terminal advised that they have been unable to reach the customer at the phone number he provided. The customer was sent an  e-mailed on 02/09/2015 and provided the 800 number for [redacted] requesting that he contact them...

to arrange for pick up. Our service representative also called and left voice mail on the phone number he had provided. The customer was also previously e-mailed on 01/20/2015 with the refund details and requested that he confirm the location of the TV and his contact phone number so the pick-up arrangement could be made for the Plasma in order to process the refund. The customer responded to the service representative’s e-mail confirming the TV location and contact phone number.   The service representative responded to the customer’s e-mail on 01/29/2015 about the timeframe for the refund after his TV has been picked up. The customer needs to contact [redacted] as aforementioned before we can proceed with the refund process.

Called customer and left her a message to call me back regarding the microwave. Waiting for call back

Our position remains unchanged.  The warranty starts the day the product is purchased, not when it is used.The warranty on the  Panasonic Blu-Ray, is 1-year parts and ninety (90) days labor from date of purchase. In-warranty service requires that a bill of sale, canceled check or other proof of purchase be presented when requesting assistance.All out of warranty units received at our McAllen facility that do not provide payment information or purchase receipt are received, service fee authorization form is printed and sent back to customer, along with their out of warranty unit.  We also include the attached instruction sheet that informs them of the status of their unit and the need to provide either receipt or payment and then use the PROVIDED RETURN SHIPPING LABEL to return their unit for service.  We even include a strip of water activated tape they can use to reseal the box.We realize this does not satisfy the customer's complaint, however, this warranty represents a contract between our sales companies and our customers.  As such, we cannot alter the terms and/or conditions for any one customer without doing so for all of our customers, which we are obviously not in a position to do.At this time we must enforce the terms of the warranty.  Thank you for allowing us to comment regarding this matter.

I am emailing Mr. [redacted] a prepaid UPS label to ship his sound bar speaker system to our factory in McAllen, TX.  He should include a copy of his purchase receipt and a description of the problem the unit is experiencing with his full name and mailing address.  We apologize for any...

inconvenience this matter have caused you.

Review: Our phone went dead after three days use. Panasonic issued a return label under warranty. We sent it out , it got lost in transit. Ups required Panasonic to call and claim it. We got through very roughly e.g. being cut off, being transferred several times and cut off... finally, we spoke to some costumer service agents who said they don't handle these issues but someone from a different office will call us back . No one did. this happened several times till we told them that it is our final call, but no one called now either.

case#[redacted]Desired Settlement: We want a replacement phone .

Business

Response:

As a gesture of consumer goodwill the customer can send a copy of their receipt to my email address below for a refund for the unit.

Thank you.

Consumer Claims Dept.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: They do not respond to PH calls or e-mails they

have had since 7/26/13 Hand held would not hold chg

purchased 3/01/13

Purchased 2 ph with chargers & found out I needed 3

so I purchased 1 more on 3/1/13 and this unit, last unit would not hold chg Called co & they told to send to McAllen Tx so I did I can not get a responce

Model #TX-TGA402 n credit card PchDesired Settlement: I need the 3rd phone

Business

Response:

Customer's order has been ship via UPS Tracking number is [redacted], shipped out ground on Friday 13th.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a 50 inch Plasma TV 4/2012. 3/2013, my tv stopped working. I contacted customer service, and the SS Board was replaced under warranty. 10/2013, approximately 6 months after part was repaired, the tv has the same issue. I have contacted customer service, and I was told to get an estimate (at my expense), and submit that with the proof of purchase to Panasonic to determine what (if anything) they would help me with. This tv is less than 2 years old, the part is approximately 6 months old, this repair should be covered fully.Desired Settlement: Fully repair or replace the television.

Business

Response:

We faxed a letter of authorization to the service center City Video to cover evaluation of the unit at no charge. Once the evaluation is complete, they will send me the estimate to repair which I will discuss with the customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Although I expect this matter to be resolved very soon, it still is not complete. I am happy so far, the prompt and courteous action taken to resolve.

Regards,

Review: I purchased a panasonic plasma tv and 3 months later the telvision showed a weird picture, made a loud pop, and then shut itself down. When I attempted to restart the tv a few hours later all I saw was 7 green blinks and the tv made another pop and shut down. I called Panasonic and they said they ould send someone out, then they called back a few hours later and asked if there was a crack in the screen. Initially there was none but when I checked again because I was asked to, I found a crack at the center of the screen. Panasonic refused to fix the screen and said someone hit the tv. The crack has now spread accross the entire length of one side of the screen and Panasonic refuses to check to see if the crack was caused by thermal expansion, they are trying to get out of honoring the warranty with false accusations. I just requested that they actually look to see if there was an internal problem that could cause this to happen before refusing to honor the warranty and their response was for me to pay another $150-300 for a Panasonic authorized technician to diagnose the problem. Panasonic has already told the authorized technician in my area to say it was consumer abuse, they refuse to accept a report from another service center that is not under contract with them.Desired Settlement: I would like to see the television repaired or replaced, I paid $1000 for a television that didn't last 4 months.

Business

Response:

The consumer's claim was reviewed once again by our engineering manager. It has been determined Picture indicates that this is not a manufacturing defect and will NOT be covered under warranty. SCR

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This is the reason for the complaint in the first place. Panasonic refuses to even discuss the television being taken to an independent service center that is not being paid and directed by them. I have talked to two service techs that say it is possible for thermal expansion to cause the kind of crack this television has and the only way to tell the difference is to open the television. Panasonics service tech never opened the television, instead he just sent pictures to them, and Panasonic told him exactly what to say.

Regards,

Business

Response:

[redacted] at In Home Tech Solutions, in the Twin Cities will contact the customer for the service call. I also called the customer and let her know [redacted] will be contacting her shortly to do the service on her set. She seemed to be happy and thanked me for calling.

Review: I am disabled and ordered a Microwave oven online. I placed my order on 01/07/2015 when I received it by fed ex and I noticed a small wrinkle in the box but it didn't look like it was damaged internally. I had my aid open it before she went home for the day and she put it on my microwave table. I found 3 deep scratches on the upper left hand side. I called the company and reported the damage. They told me that they would take it back, all I had to do was get it ready and they would send fed ex and the fed ex driver would take it as is. They fed ex driver came and looked at it and told me that he couldn't touch it without it being boxed up. He told me that if he boxed it up it would be a liability with Panasonic and he refused to do it.Desired Settlement: I would like them to take back the damaged microwave oven as I didn't buy it damaged. if that is not possible, then I would like to be compensated for the damaged product. Some type of credit to my credit card would be sufficient.

Business

Response:

Customer is receiving a full credit for the Panasonic microwave

Review: I HAVE A PANASONIC PLASMA TV WHICH IS COVERED UNDER WARRANTY,THE TV REPAIR COMPANY AND PANASONIC CORP HAD VOIDED MY WARRANTY FOR THE NECESSARY REPAIRS

I OWN A PANASONIC PLASMA MODEL NUMBER [redacted] WHICH I PURCHASED THRU [redacted]..OUR TV SUDDENLY WOULD NOT POWER UP AND ONLY SHOWS 7 RED BLINKING LIGHTS. WE HAVE CONTACTED PANASONIC AND EXPLAINED THE ISSUE..THEY PROCEEDED TO ASK SOME BASIC QUESTIONS, SUCH AS MY PERSONAL INFO, INFO ON THE TV AND THE ISSUE WITH THE TV...THEY PLACED ME ON HOLD AND THEN IS WHEN THEY ASKED TO SUBMIT PROOF OF PURCHASE WHICH WE DID.

THEY VERIFIED THE PROOF OF PURCHASE AND.. PROVIDED A CASE NUMBER([redacted]) SCHEDULED AN AUTHORIZED REPAIR COMPANY FOR A HOME REPAIR...THE COMPANY NAME IS ( [redacted]..PANASONIC ASKED TO AWAIT ON THEIR CALL ([redacted])FOR SCHEDULING FOR THE IN HOME REPAIR.

[redacted] HAD PAID US A CALL TO CONFIRM AN APPOINTMENT SET FOR SEPT THE 3RD 2014....THAT THE PARTS FROM PANASONIC WERE SENDING TO THEM WOULD ARRIVE BY THEN..

ON SEPT THE 3RD 2014, THE TECHNICIAN FROM [redacted] DID ARRIVE AS SCHEDULED...HE HAD PROCEEDED WITH THE CHECKING ON TV ....THESE WERE HIS METHODS OF THE CHECKING ON THE TV FOR REPAIR....1) HE FLASHED HIS FLASH LIGHT THRU OUT THE SCREEN LOOKING FOR CRACKS OR DEAD PIXELS...NONE WERE FOUND...2) HE THEN PROCEED TO REMOVED THE BACK COVER....) 3) WITH HIM, HE BROUGHT 5 BOXES OF DIFFERENT TYPES OF ELECTRONIC BOARDS (NEW PARTS) FOR THE TV, THAT PANASONIC HAD SENT TO THEM 4)HE THEN PROCEEDED TO REMOVE ONE PART AT A TIME WITH THE CABLES AND INSTALLED THE NEW PART WITH THE EXISTING CABLE TO THE NEW PART...5)HE THEN TURN THE TV AROUND TO SEE IF IT FIXED THE PROBLEM BY POWERING THE TV ON...THE SPECIFIC PART THAT WAS INSTALLED DID NOT FIX THE PROBLEM...6) HE THEN PROCEEDED TO DO THE SAME EXACT METHOD WITH THE REMAINDER OF THE PARTS, SENT FROM PANASONIC..ONE AT A TIME...THIS DID NOT REPAIRED THE TV. THIS ALL TOOK 47 MINS.7) HE ADVISED, THAT THE TV NEEDED TO BE TAKEN TO THEIR SHOP FOR FURTHER REPAIRS....ALL THE NEW PARTS (BOARDS)WERE LEFT IN THE TV WITH ALL THE CABLES...HE THEN PROCEEDED TO RE-INSTALL THE BACK COVER...WHICH THEN WE ASSISTED IN HELPING HIM IN BRINGING IT TO HIS VAN...HE THEN WROTE A TICKET FOR THE TV..

A FEW DAYS HAS GONE BY , SO WE DID A PHONE CALL FOLLOW UP TO [redacted] FOR AN UPDATE...SPOKE WITH [redacted] AND INFORMED US THAT THEY NEEDED TO ORDER ALL THE SAME NEW PARTS THAT THE TECH INSTALLED AT HOME FROM PANASONIC ...THE REASON BEING IS THEY FELT THAT ALL THE PARTS NEEDED TO BE INSTALLED AT THE SAME TIME RATHER THEN ONE AT A TIME LIKE WHAT THE TV TECH DID DURING THE VISIT TO THE HOME...HIS OPINION WAS THAT METHOD THAT THE TECH PERFORMED, WAS BURNING EACH PART AS HE INSTALLS IT ONE AT A TIME THEN POWERING THE TV ON ...I SAID OK....A COUPLE DAYS LATER I FOLLOWED UP AGAIN WITH ANOTHER CALL TO [redacted] FOR AN UPDATE, AND SPOKE WITH [redacted] AGAIN..HE STATED HE IS STILL WAITING FOR THE PARTS FROM PANASONIC ....I SAID OK...I CALLED PANASONIC THAT DAY AND ASKED FOR THE PARTS DEPT...JUST TO SEE IF THEY CAN EXPEDITE THE DELIVERY OF THE PARTS QUICKER...THEY STATED THAT THEY DON'T SEE AN ORDER FOR IT..I CALLED BACK [redacted] AND SPOKE TO [redacted] AND EXPLAINED THIS TO HIM AND HE REPLIED, OH YES, THE PARTS ARE NOW BEING SHIPPED TO THEM , SHOULD BE ARRIVING TOMORROW WED. OR THURS..SO, I SAID I'LL CALL BACK THURSDAY....I DID CALL BACK THURS. THEN , IN A VERY HARSHED WAY. ([redacted] )SPEAKING,, THAT ALL THE CABLES FROM THE TV WERE MISSING..AND ASKED IF THE TV WAS WORKED ON FROM ANOTHER TECH, I REPLIED, NO...JUST YOUR TECH DURING THE HOME VISIT...I EXPLAINED , HOW IS IT THAT THE CABLES ARE MISSING IF YOUR TECH TESTED EVERY NEW PART THAT CAME WITH NO CABLES JUST BOARDS FROM PANASONIC AND THEN YOU STATED ALL THE BOARDS WOULD NEED TO BE REORDERED AFTER THE TV BEING WITH YOU FOR DAYS...ALL OF THE SUDDEN, THE CABLES ARE MISSING???? AND YOU AREDesired Settlement: WE HAVE A SECURITY SURVEILLANCE CAMERA IN THE HOME WHILE THE TECHNICIAN WAS WORKING WITH OUR TV...EVERY STEP OF THE WAY...IF NEEDED...WE CAN PRODUCE THE VIDEO ..THE VIDEO IS 47 MINS.. IF THIS WERE TRUE THE CABLES MISSING, HOW WERE THE PARTS TESTED WHEN THE TECH WAS IN OUR HOME. HOW DOES THE 7 BLINKING LIGHTS COME ON WITH NO CABLES..WHICH THE TECH CONFIRMED..AND MORE IMPORTANTLY , WHY WOULD THE TV BE TAKEN FROM THE HOME WITH CABLES MISSING...ONE WOULD THINK THE TECH WOULD LET US OR ASK US WHERE A

Business

Response:

As per our FSR, warranty repair has been denied as the customer has admitted to opening up the back of the TV and having a non-authorized Panasonic tech work on the TV.Thank you,[redacted]Consumer Affairs Dept.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I Did not open the tv as I have mentioned to Panasonic numerous times...They are getting this information from a third party ( There authorized tech business they sent to our home) AFTER SPENDING A COUPLE OF OUR AT HOME AND WAS NOT ABLE TO REPAIR TV... Again, if it was opened...why would the third party remove our tv from our home...These are professionals...one would think they would have detected that before tv was removed from our home,,,Never did we stated to Panasonic we did such a thing..

Regards,

Business

Response:

We investigated the customer's claim and have been advised that the ribbon cables which are dedicated to this specific model have been removed. Therefore, it is apparent that the unit had been serviced prior to our being called in for repair. As such, the television has been compromised which breaches the manufacturer's warranty. Thank you,[redacted]Consumer Affairs Dept.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Should that be true, Panasonic had sent one of their authorized Technician to our home.... Then he examine the tv in full...from the screen to the internal..That took 20 min...He then proceeded to take (remove) one board at a time, and replace it with the new one he brought in..He then retested the tv, That did not fix the problem...he repeated this step with other new boards that he brought in to our home..Nothing worked,,, My tv was fully in tacked , until my tv was removed from my home... One would have to ask themselves...a professional such as the Panasonic Technician would have caught this before the tv was removed or during the lengthy process of the in home repair...If this were true, why did they proceeded with the repair of my tv, why was my tv removed...These cables they mentioned, I had googled them to see what they are... Apparently these cables they claim to be missing are very noticeable or obvious in the internal part of the tv....a non technician as myself would notice that very quickly if the cable were missing....A professional tech from Panasonic did not??????My guess is...They ruin or further damage my tv then what it was before... not to mention , the owner of that shop used verbal abuse over the phone to my family...They are using that as an excuse , so they dont have to repair there own damages to the tv...I demand for Panasonic to replace my tv...

Regards,

Review: I purchased a phone from Panasonic that was defective. They issued a return label. I put it in the drop box and it was lost by [redacted] for about a month and a half. After numerous calls, [redacted] hired a company to look for the lost package. It was finally found and the company mailed the box back to Panasonic. They received it on Feb. 11. Their refund policy is 3-5 days. It is now 3/27 and I still have not received my refund. I have spoken to many customer service reps & 2 supervisors. The reps tell me they will be forwarding the paperwork to the appropriate dept. for a refund.

[redacted] the supervisor told me last week that I would receive the refund in 2-5 days. Still nothing. I just hung up from another supervisor named [redacted] and she apologized and told me I would be receiving the refund in 2-5 days. This has been one of the most frustrating experiences that I have had with a company. I would appreciate your help. The information that might need is below.

Order # [redacted].

Tracking # [redacted]

The amount to be refunded should be $53.45

The phone # for [redacted] the supervisor is 1-[redacted].

Thank you for your assistance.Desired Settlement: I would like to receive the refund that I should have gotten over a month and a half ago.

Business

Response:

We are currently researching this complaint. Once completed we will respond.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They have been telling me for approximately the last 2 months that they are researching this issue. Last Friday they told me that they issued the refund. As of today, 4/9/15, I still haven't received the refund on my credit card.

Regards,

Business

Response:

We have located the unit at our factory. A refund is currently being processed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I will accept the response once I see the refund on my credit card. They have been telling me that I will be receiving the refund for the last 3 weeks.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I just wanted to let you know that I still haven't received the refund from Panasonic. The complaint # is [redacted].Thank you for all your help.

Review: 50 plaza TV, purchased in May of 2012 after 14 months the tv went dead and had to drive 1 hour to one of there preferred dealers and they only covered the cost of the board TV repaired in August 2013 Now October 2014 the tv went dead again same problem and had to drive the tv again for 1 hour to one of there authorized dealers and the they will only cover 25% of the bill that does not even cover the cost of the circuit board. there are numerious complaints out there about the issues they have and unhappy customers All I am asking is that they cover the cost of the board and I pay for my gas, time and the repair cost. Their customer service reps have lied to me on 11/7 stating stating they do not have my paperwork when I confirmed on Wednesday November 5th they had the information and was told that I should have a response with in 24 to 48 hours. after several attempts today to talk to someone at their corp level I just kept getting transfer to the Jamaica call center. Behold they had my paperwork and contacted me at 1:40 pm est and that is when they offered to pay 25% of the repair bill. Again the board only lasts 14 months I believe they need to cover that board since they are the manufactures.Desired Settlement: I just want the TV fixed I want them to cover the cost of the new board I want some type of resolution that this is not going to happen again in 12 to 14 months. when you pay $1000.00 for a TV you expect it to last, and panasonic used to have a very good reputation. If they want to stand up to their reputation, I believe that they will resolve the issues

Business

Response:

Spoke to customer and base on the cot to repair the TV, we offered to sellher a new TV at an accommodated price. She willb e reviewing the TV offered and advise Panasonic if she accepts te offer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Review: Broken microwave was repaired by technician and broke again. Panasonic will not give me a new microwave under their warranty

Case # [redacted] I purchased microwave model NN-SD681S on May 13, 2013 from [redacted].com. It broke in April of 2014. I called Panasonic and was instructed to take it to Crown TV and Appliance for repair. I did that and I received the microwave back in about two weeks. I used it for a day and it broke again. I called Panasonic and they asked if I would like a new microwave or to repair it again. I said I would like a new microwave. I waited a while with no contact and emailed them and called several times. I was told the case was being reviewed by another section and my case would be given to a supervisor and I would be contacted in a few days. It is now June 3, and I have received no response to getting a new microwave, so I called again. I was told that my size of microwave did not qualify for a replacement, that I could only get it repaired. I have been without a working microwave since April 2014 and I want a new microwave to replace my broken one. Perhaps Panasonic can find it in their best interest to supply with with a new microwave even if the model is slightly different. I do not want to take my microwave, which should not have broken so soon in the first place, to get repaired yet again. The repairs will probably cost Panasonic more than just sending me a new one anyway. They also have terrible customer service and I was given the run-around. No one called me to tell me about their decision not to send me a microwave. Their warranty is pretty much useless if they are not taking care of customers that bought a product that was defective.Desired Settlement: I want a replacement similar to the microwave model I purchased that is not defective or refurbished by the manufacturer.

Business

Response:

Offered customer a refund of her purchase price as a one-time goodwill gesture.

Review: I purchased a product from their company website and the one received was a defective item and returned to their service location at McAllen, TX according to their instruction. The cost of unit itself and sales tax were refunded but not the shipping cost for sending the defective item back to the service center. Whenever I called them, they told me that the supervisor will give me a call in 48-72 hours but I have never received a call and the shipping cost has not been refunded. They told me they "usually" do not make a refund for the shipping for returning the item. However I cannot accept it because I got nothing but lost the shipping cost just by buying a product. The case ID is [redacted].Desired Settlement: I would like to have a refund check for the shipping cost that I spent to send the item back to the service center.

Business

Response:

We received the shipping receipt from the customer and have begun the reimbursement of $15.71. She will receive the refund check within 2 to 3 weeks.

Consumer

Response:

I am rejecting this response because: I have not received a check yet. I cannot accept a "future" action.

Review: I have sent my phone for repair for three month. I called one month before, was told will be shipped the next week. So far, nothing received.

My phone was dead within one year of usage. I called the Panasonic repair center, was told I need to pay by myself to send the phone for repair. I did as instructed in early September. Since then, there is no confirmation or any response. I called in November to see what happened and was told it will be ready within a week. But so far I didn't receive anything, even an email to told me it will be delayed.Desired Settlement: I want my phone repaired and sent back or give me a replacement ASAP. If Panasonic cannot honor the warranty, I need the refund of my money including the shipping fee.

Business

Response:

The replacement unit was shipped to the customer via FedEx yesterday. The customer was advised.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: the plasma panel is defected and cracked,this is locacted on inner panel,in which is inside of outer screen. there no physical damage on outer panel

there claiming that tv was physically damaged. if tv was physically damaged the cracks would exist on outer panel,there is none on outer panel. they only exist internally.prob. Dt.(06-13)Purch dt.(03-13)Mod#(TCP55sts50)SER#(LF23531305) amount paid $900.00 not including $400.00 ext warrantyDesired Settlement: I would like to have the tv replaced or repaired per warranty agreement.

Business

Response:

Consumer's claim is being researched and reviewed. Once a resolution is available, the consumer and the Revdex.com will be informed. SCR

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Wow. I am quite surprised. After using their "help" which they assured me would easily solve my streaming issue on my 2 year old TV, I was passed around for an hour to wrong departments and order people, finally getting a part number I needed -- to call them and say they "haven't made the part for months" -- so they could not help, and... ching ching - just took the $9.95 fee so go [redacted] youself, Mr. Customer.
Really? Really? It is not so much the $9.95 which NO ONE initially tells you is non-refundable, but how it is handled. It is corrupt and wrong to ask for money for a service you KNOW you cannot deliver. I will get rid of all Panosonic products in my two homes and never buy another one again. Yup, It is the principle of the matter.

Review: I bought a Panasonic KXTG4224N. The reception was terrible I called panasonic to try to resolve the issue and they sent me a range extender at my cost telling me this will resolve my issue. I pluged this range extender in every outlet that I had with the same complaints that I was coming in broken up. I called panasonic again they said they would have to send me the same model number with a hold on my credit card for $150. I told them that I bought the phone for $85 why would I have to pay $150. there reply was that it was just a hold and we will send you out a new model to replace the new model had already purchased. I was sent a refurbished model that had 5 hand sets instead of 4 that I plugged in charged up and had the same issue with. At this point I cant return the phone since it's been over 30 days and they never returned my calls. I told them that I have been purchasing panasonic phones for 16 years but this model apparently has issues I just wanted an upgrade and a refund on the range extender that they said was going to help to no avail. I never got a return slip for the range extender and I never got the phone replaced with a better model so I'm out $85 for the phone and $30 for the range extender. I bought a at&t phone and I couldnt be more happier with it now I can have a clear conversation without breaking up.

Product_Or_Service: panasonicDesired Settlement: DesiredSettlementID: Refund

I'm out $115 dollars on a phone that they said that they would take care of the issue. If they had said they couldn't do anything for me I would have sent the phone back and got a refund.

Business

Response:

I sent Mr. [redacted] an email requesting he email or fax me the receipt for the range extender, so we can be in a better position to assist him.

Thank you,

Review: Panasonic 6.0 plus phones & it's the worst product I have purchased.

I bought the 3 pack of Panasonic 6.0 plus phones & it's the worst product I have purchased. Tried he 800 # & can't ever get a rep. You can't hear anyone on the other end and it's there's always static and it's just the most terrible product I have ever purchased. I have purchased Panasonic before and never had a problem until these phones. The most disappointing part is not being able to get a representative on the phone. when I call it's all prompts and then it hangs up on you. I would like my $60 dollars back. I feel like I threw $60 in the garbage. I want to speak to someone!!!Desired Settlement: I would like my $60 dollars back. I feel like I threw $60 in the garbage. I want to speak to someone!!!

Business

Response:

Spoke to customer she was informed that the phone only warranteed for service and no refuhnd

Review: I purchased a Panasonic TC L42E50 42" LED 1080 television from Best Buy #[redacted] in Cypress, TX on 03/30/2013. The television has never worked properly. I have contacted Panasonic multiple times to ask to have the television repaired. I have taken the television to multiple repair shops that they stated I had to use. Most recently I took the television to Video Repair Place LTD. The shop was over 45 minutes from my home. Once I got the tv home again it worked for four hours and backed to the same problem. This is the same issue with the repair previously done at Bammel TV. The television will work anywhere from four to six hours perfectly then it shuts off. It will power it self off and on from that point on for the rest of the evening. The next day the television will work for a couple of hours and start powering off again. I have paid for a television that does not work. I have contacted Panasonic several times. I have gone to the repair shops they suggested. I am now out of money and have a television that does not work and that's not fair as a consumer I did every thing asked of me to resolve the issue, I feel I was sold a lemon television and Panasonic is refusing to replace it with the same model television I paid for. I just want one that works. It doesn't do me any good to take it to a repair shop that's not going to watch the television as I stated sometimes it will work six hours before turning off and I don't think the repair shops are truly dedicating their time to watching my television to see the problem I have unfortunately been encountering since purchasing it. If you look up my complaint record with Panasonic I have been calling since problems begin in May of 2013. It is ridiculous to still have this issue continuing. I haven't been able to use the television because its spent most of its time in repair shops or on the floor unplugged waiting to go to the next shop. PLEASE HELP YOUR CUSTOMER.Desired Settlement: I want to receive a NEW Panasonic 42" LED TC L42E50 1080P. I want the exact model I paid for. I just want one that actually works. I will gladly send you back the one I have with the remote and cords.

Business

Response:

Spoke to customer and informed her that the TV needs to be looked at by authorized servicer. Customer agreed and arrangenents are being made

Consumer

Response:

I am rejecting this response because: I am not happy with the response provided by Panasonic. Yet again I have to load up the television and take it to the FOURTH repair shop in less than a year of having owned the television. The representative on the line from Panasonic tells me the repair shops don't see anything wrong with the television. How would it benefit me to complain about a tv I paid for and continualy call and ask for it to be repaired. I'm the one spending gas money and time carrying it from shop to shop to get what --- a working television...WHAT I PAID FOR!!! I tried to explain to the Panasonic representative sometimes the television will work for hours up to five or six hours before it starts turning it self off and I personally don't beleive any of the television repair people are watching my television five hours straight. I think they watch an hour nothing happens and they say nothings wrong. I would like to watch tv longer than an hour! I asked the Panasonic representative can stay with the television to ensure the representatives are doing their due diligence are answer NO. Can Panasonic send a representative to my home instead of me having to go to the FOURTH repair shop and again I can ensure they are viewing the television again NO. So where am the same place I have been since April 2013 lugging aroung and inoperable television from repair shop to repair shop because Panasonic will not admit the fact it is possible they sold a lemon. I could understand if I wanted another model television or a newer model. It is extremely sad that all I want is a working replacement of the same model and year as the one I purchased and they refuse to assist the customer. So yet again I have to trek to a repair shop on tomorrow. I AM VERY DISPLEASED. My mother has a Panasonic televison and her's works great. I WILL NEVER PURCHASE ANOTHER ITEM AFTER HOW POORLY I HAVE BEEN TREATED AND WILL IN TURN ENCOURAGE THOSE I KNOW NOT TO BECUASE THE ORGANIZATION LACKS CUSTOMER SERVICE AND INTEGRITY.

Business

Response:

At ths time we must once again reiterate that the television must be evaluated the by authoriozed servicer Ms. [redacted] was given. Once it has been evaluated we can determine the action that will be taken. SCR